Mcauley Residence in Kenmore, NY
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1503 Military Road, Kenmore, NY 14217
For more information about senior living options: (844) 490-3973
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The staff went above and beyond for the family. The meals were delicious and the resident enjoyed them. He loved Laura, a nurse, and they would joke around. Most of the same caring crew were there, making it easy for him to acclimate. The PT and OT teams were outstanding and very caring. Family meetings with care providers helped plan discharge, showing strong communication. The facility was clean, friendly, and staffed by compassionate, attentive caregivers.
The second- and third-shift staff were slow to respond, and aides were often on their cell phones instead of helping residents. Equipment used to transport patients was not sanitized between uses. Juice spilled on the floor was not cleaned up promptly. A resident developed aspiration pneumonia and sepsis and died, with reviewers blaming inadequate care. Non-ambulatory patients were advised not to use the facility, suggesting unsuitability for such patients. There were times when a resident had blood dripping due to tight socks and numb legs, indicating poor monitoring. Family members were not consistently notified about falls or emergencies. The facility had a strong odor of urine and cleanliness issues were common. Some nurses allegedly lied about their names and yelled at patients, indicating unprofessional conduct. Rehab staff turnover was high and therapy care was inconsistent.Mcauley Residence in Kenmore, NY is best suited for seniors who are focused on rehabilitation after a major surgery or acute illness and who can actively participate in a robust PT/OT program. The facility earns its strongest marks from rehab-focused families who value a team-driven approach to regaining independence, often citing substantial progress in mobility and functional goals. Families should expect to engage in discharge planning and care coordination, because the success stories come when loved ones stay closely involved and push for clear, timely communication with therapists and nurses. In short, this is a rehab-forward community where Strong PT/OT and attentive nursing can deliver meaningful gains, provided the overall operation remains steady and patient-centered.
Those with a need for highly reliable, 24/7 oversight or with a high sensitivity to staffing volatility should consider alternatives. The reviews paint a divided picture: some families report fast, compassionate care and quick response when bells ring, while others recount slow responses, missed calls, and safety concerns - ranging from unattended falls to delays in essential services. Instances of odor, inconsistent housekeeping, and questions about medication management appear in several accounts, as do charges that care coordination and discharge processes could be more organized. For families who cannot tolerate gaps in daily support or who prioritize a consistently predictable care flow, other facilities may offer greater peace of mind.
The core pros - skilled rehab teams, empathetic nursing, and family-inclusive planning - often offset the biggest downsides when rehab is the primary objective. Reviewers repeatedly highlight PT/OT as the standout, with therapists encouraging patients to push toward independence and reporting tangible gains. When nurses and aides demonstrate warmth, patience, and clear communication, families feel reassured that someone is watching closely and advocating for the resident. The presence of responsive dietary and activity staff in some cases reinforces the sense that the community can deliver a balanced, person-centered stay. Yet these strengths are tempered by reports of understaffing, shift-to-shift inconsistency, and occasional lapses in basic daily care that erode trust and raise questions about safety.
Rehab performance, in particular, is a mixed but decisive driver of overall satisfaction. Numerous residents recover well in PT/OT with measurable improvements in strength and mobility, sometimes within a few weeks. On the flip side, several reviews cite limited rehab hours, rotating therapy staff, or uneven intensity, which can blunt progress for a patient who needs consistent, multiple daily sessions. The best-case narratives describe a cohesive rehab team that stays with a patient through discharge, while the more troubling accounts warn that inconsistent therapy coverage and communication gaps can leave families feeling adrift during critical recovery windows.
Safety and operations emerge as the most consequential fault lines. Across the board, the strongest concerns center on staffing levels and the corresponding ability to respond promptly to needs, assist with activities of daily living, and maintain a clean, orderly environment. Some families report clean rooms, respectful staff, and good bedside manners, while others describe delayed responses, unexplained medication changes, and even serious incidents in which residents were left without timely assistance. The discrepancy between experiences suggests a facility that can succeed beautifully for some residents but that carries real risk for others if staffing, supervision, and administrative coordination break down.
For families weighing Mcauley against alternatives, the practical playbook is clear. Visit with a targeted eye toward staffing patterns on different shifts, ask for a tour of the rehab gym and therapy schedules, and probe discharge planning processes in depth. Request to meet the social worker or care coordinators who will lead the transition home, and demand transparent answers about medication reconciliation, fall prevention, and room assignments. If a loved one's priority is predictable, attentive care with consistently strong rehab services, Mcauley can be a strong fit when the staffing and management align. If reliability, continuous supervision, and uniformly high standards of daily care matter more than rehab intensity alone, exploring other options is prudent.
160 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Financing adviceFinancing advice is crucial for seniors as they navigate the complexities of retirement planning, including managing fixed incomes, healthcare costs, and potential long-term care needs. Proper financial guidance can help ensure seniors maintain financial stability and security in their golden years.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces. Guasts at mealtime"Guests at mealtime" offer seniors the opportunity for social interaction, companionship, and a sense of community during meals, which can help combat feelings of loneliness and isolation commonly experienced in senior living environments. It can also enhance their overall dining experience and improve their mental and emotional well-being.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Resident parkingResident parking is crucial for seniors in a senior living community as it provides convenience, accessibility, and safety for residents who may have limited mobility or rely on personal vehicles for transportation. Having designated parking spaces ensures that seniors can easily access their homes without having to walk long distances or navigate crowded parking lots, ultimately enhancing their overall quality of life and sense of independence.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Buffalo Niagara International (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities off-siteActivities off-site are crucial for seniors as they provide opportunities for socialization, mental stimulation, and physical activity outside of their usual routine. This helps combat feelings of isolation and boredom, promotes overall well-being, and allows seniors to remain engaged in the community. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation.Mcauley Residence in Kenmore, NY is a thriving assisted living community that offers residents a wide range of amenities and care services to ensure their comfort and well-being. Our beautifully furnished apartments provide a cozy and welcoming environment, complete with private bathrooms and kitchenettes for added convenience.
Residents can enjoy a host of amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and access to our computer center for those who wish to stay connected. Our fitness room and wellness center are perfect for those looking to stay active and maintain their physical health.
We understand the importance of socialization and engagement, which is why we offer gaming rooms, small libraries, and scheduled daily activities that cater to our residents' interests. Our community-sponsored activities also provide opportunities to connect with others in meaningful ways. Additionally, concierge services are available to assist with any additional needs or requests.
Mealtimes at Mcauley Residence are a delight with our restaurant-style dining experience. We accommodate special dietary restrictions, including diabetes diets, ensuring that each resident receives nutritious meals tailored to their specific needs. Guests are welcome to join residents for meals as well.
Our care services are designed to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered by our professional staff members who prioritize the safety and well-being of each resident. A 24-hour call system is in place for added peace of mind.
Located in a vibrant neighborhood, Mcauley Residence offers convenient access to various amenities within close proximity. With cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals nearby, residents have plenty of opportunities for recreation and entertainment.
At Mcauley Residence, we strive to create a warm and inclusive community where residents feel supported while enjoying an enriching lifestyle. Contact us today for more information on how we can meet your loved one's assisted living needs in Kenmore, NY.
Mcauley Residence is located at 1503 Military Road, Kenmore, NY 14217 in Erie County, New York
Mcauley Residence on seniors.fyi includes 6 photos including images showing building, landscaping, aquarium, interior, sidewalk, entrance, garden, plant, and more.
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Interior
Outdoors
Building
Trees
Lighting
Garden
