Mcauley Residence

Pros

• The staff at McAuley Residence was very informative and respectful, providing excellent care to residents.
• The facility offered a variety of programs and activities that engaged and entertained the residents.
• Family members felt well-informed and supported throughout their loved ones' stays, with staff readily available to answer questions.
• Many caregivers went above and beyond to meet residents’ needs, demonstrating compassion and dedication.
• The physical therapy and occupational therapy departments received high praise for their effective treatment methods.
• Residents enjoyed good-quality meals with regular visits from dietitians to ensure satisfaction with food options.
• Families appreciated the efforts made by various departments, including maintenance and social work, to facilitate a smooth transition for their loved ones.
• Overall experiences indicated a high level of care in the skilled nursing setting, leading families to recommend the facility for rehabilitation services.

Cons

• The care provided to the 67-year-old father was sub-standard, with significant neglect leading to his death.
• Staff members were often surly or rude, and half of them were unhelpful.
• Residents did not receive timely assistance, with one instance of waiting 35 minutes for bathroom help.
• Food quality was poor, with meals described as unappetizing and lacking proper seasoning.
• The facility was seen as short-staffed, particularly during weekends, leading to inadequate care and attention.
• A mother’s experience at McAuley Residence involved being ignored and receiving little help during rehab.
• There were issues with cleanliness and maintenance, such as dirty dishes being prioritized over patient care.
• Communication from staff regarding patient needs was lacking and inconsistent.
• Bed alarms were not allowed in rehab despite the need for enhanced safety measures for patients.

Review

A Mixed Bag of Experiences at McAuley Residence: A Comprehensive Review

McAuley Residence has garnered a variety of reviews, reflecting both commendable care and concerning challenges within the facility. Some families have expressed deep satisfaction with the services provided, while others have reported alarming experiences that underline serious issues in patient care. For many, the quality of care at McAuley is defined by the staff’s professionalism and attentiveness, as well as their ability to deliver rehabilitation services effectively.

Several reviewers praised the staff's nurturing demeanor and their commitment to providing a smooth transition for patients. One family member noted how the admission team made them feel welcomed amidst difficult circumstances, emphasizing the supportive role played by various departments including nursing, maintenance, dietary, and social work. The presence of activities—such as FaceTime sessions during COVID-19—was highlighted positively; it demonstrated an effort to keep residents engaged and connected despite external limitations. Additionally, families appreciated clear communication from nursing staff regarding their loved ones’ needs and progress throughout their stay.

However, amidst these positive accounts are stark contrasts narrating unsatisfactory experiences in patient care at McAuley. Complaints about long wait times for assistance—a situation exemplified by one reviewer detailing a harrowing 35-minute wait for bathroom help—cast shadows on the quality of daily operations. Instances where staff responses seemed dismissive or where resident dignity was compromised reveal an unsettling inconsistency in service quality. Notably, one review emphasized frustrations surrounding inadequate staffing levels which led to surly interactions instead of compassionate care.

The meals served to residents became another point of contention among reviews. While some described food choices positively—with snacks regularly offered—the majority criticized meal quality harshly. There were specific mentions of unappetizing textures and bland flavors that detracted from residents' dining experiences. Concerns over what appeared to be leftovers or outdated items served as well as poor availability or lack of basic condiments further underscored a need for improvement in dietary services. More disappointingly, reports emerged detailing cleanliness issues that raised questions about overall sanitary protocol within dining areas.

Severe allegations arose from tragic instances when medical emergencies were reportedly mishandled by nurses on duty. One family recounted their loved one's desperate pleas for help going unanswered for five hours before they had to intervene personally—leading to dire consequences that resulted in hospitalization within 24 hours following dismissal from McAuley residence due to "stable" conditions noted by healthcare professionals there. Such critical neglect raises alarm bells regarding patient safety protocols that should be rigorously maintained in any healthcare environment.

Ultimately, while some individuals shared positive recoveries supported by dedicated physical therapy teams and attentive nursing staff members who earned their trust through excellent communication skills, others left feeling disillusioned by substandard treatment and heartbreaking losses during vulnerable moments at this institution. Therefore, potential patients and concerned families must weigh these mixed experiences carefully when considering McAuley Residence as an option for skilled nursing or rehabilitation services; valuing both compassionate interactions alongside stringent standards for health management could lead them toward more informed decisions about senior care options available today.

Physicians

• Kenmore Family Medicine (0.3 miles)
• Primary Care Of WNY Primary Care Of Western New York Kenmore (1.4 miles)
• Northtowns Medical Group PC (1.7 miles)
• Dr. Mark Rodman (3.6 miles)
• 50 Gate Circle (3.6 miles)
• Amherst Medical Associates (3.6 miles)
• Jericho Road Community Health Center (4.2 miles)

Pharmacies

• Rite Aid (0.3 miles)
• Walgreens (0.6 miles)
• CVS Pharmacy (0.7 miles)
• Rite Aid (1 miles)
• Rite Aid (1.3 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.6 miles)

Restaurants

• Gray's Place (0.7 miles)
• McDonald's (1.7 miles)
• Sinatra's Restaurant (2.1 miles)
• The Foundry Lounge (2.3 miles)
• Dwyers Irish Pub (3.2 miles)
• Jack Rabbit (3.7 miles)
• IHOP (3.7 miles)

Cafes

• Starbucks (1.6 miles)
• Wegmans Food Markets (2.7 miles)
• Panera Bread (3.5 miles)
• Starbucks (3.6 miles)
• Tim Hortons (3.8 miles)
• Tim Hortons (3.9 miles)
• Tim Hortons (4.9 miles)

Parks

• North Tonawanda Gateway Park (3.1 miles)
• Ellicott Creek Park (4.3 miles)
• Beaver Island State Park (4.4 miles)

Hospitals

• Degraff Memorial Hospital (3.5 miles)
• Erie County Medical Center (4.5 miles)
• John R Oishei Children's Hospital (5.4 miles)
• Roswell Park Cancer Institute (5.5 miles)

Theaters

• AMC Maple Ridge 8 (4.2 miles)

Places of Worship

• Newman Center at UB (5.3 miles)