Mcauley Residence

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  • Interior

    An indoor fish tank with a wooden cabinet, surrounded by tiled flooring.

  • Outdoors

    A sign indicating that the campus is smoke-free, discouraging smoking on the premises for health reasons.

  • Building

    A sidewalk leading to the entrance of a building, bordered by landscaped plants.

  • Trees

    A view of a parking lot with cars in front of a large building, under a cloudy sky.

  • Lighting

    A long corridor inside a building with institutional design.

  • Garden

    A garden scene with various plants and a decorative statue on the ground.

Mcauley Residence

1503 Military Road, Kenmore, NY 14217

For more information about senior living options: (844) 490-3973

3.2 from 16 reviews
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Skilled Nursing Facility

Overall Review of Mcauley Residence

Pros

  • pro The staff at McAuley Residence was very informative and respectful, providing excellent care to residents.
  • pro The facility offered a variety of programs and activities that engaged and entertained the residents.
  • pro Family members felt well-informed and supported throughout their loved ones' stays, with staff readily available to answer questions.
  • pro Many caregivers went above and beyond to meet residents’ needs, demonstrating compassion and dedication.
  • pro The physical therapy and occupational therapy departments received high praise for their effective treatment methods.
  • pro Residents enjoyed good-quality meals with regular visits from dietitians to ensure satisfaction with food options.
  • pro Families appreciated the efforts made by various departments, including maintenance and social work, to facilitate a smooth transition for their loved ones.
  • pro Overall experiences indicated a high level of care in the skilled nursing setting, leading families to recommend the facility for rehabilitation services.

Cons

  • pro The care provided to the 67-year-old father was sub-standard, with significant neglect leading to his death.
  • pro Staff members were often surly or rude, and half of them were unhelpful.
  • pro Residents did not receive timely assistance, with one instance of waiting 35 minutes for bathroom help.
  • pro Food quality was poor, with meals described as unappetizing and lacking proper seasoning.
  • pro The facility was seen as short-staffed, particularly during weekends, leading to inadequate care and attention.
  • pro A mother’s experience at McAuley Residence involved being ignored and receiving little help during rehab.
  • pro There were issues with cleanliness and maintenance, such as dirty dishes being prioritized over patient care.
  • pro Communication from staff regarding patient needs was lacking and inconsistent.
  • pro Bed alarms were not allowed in rehab despite the need for enhanced safety measures for patients.

Review

A Mixed Bag of Experiences at McAuley Residence: A Comprehensive Review

McAuley Residence has garnered a variety of reviews, reflecting both commendable care and concerning challenges within the facility. Some families have expressed deep satisfaction with the services provided, while others have reported alarming experiences that underline serious issues in patient care. For many, the quality of care at McAuley is defined by the staff’s professionalism and attentiveness, as well as their ability to deliver rehabilitation services effectively.

Several reviewers praised the staff's nurturing demeanor and their commitment to providing a smooth transition for patients. One family member noted how the admission team made them feel welcomed amidst difficult circumstances, emphasizing the supportive role played by various departments including nursing, maintenance, dietary, and social work. The presence of activities—such as FaceTime sessions during COVID-19—was highlighted positively; it demonstrated an effort to keep residents engaged and connected despite external limitations. Additionally, families appreciated clear communication from nursing staff regarding their loved ones’ needs and progress throughout their stay.

However, amidst these positive accounts are stark contrasts narrating unsatisfactory experiences in patient care at McAuley. Complaints about long wait times for assistance—a situation exemplified by one reviewer detailing a harrowing 35-minute wait for bathroom help—cast shadows on the quality of daily operations. Instances where staff responses seemed dismissive or where resident dignity was compromised reveal an unsettling inconsistency in service quality. Notably, one review emphasized frustrations surrounding inadequate staffing levels which led to surly interactions instead of compassionate care.

The meals served to residents became another point of contention among reviews. While some described food choices positively—with snacks regularly offered—the majority criticized meal quality harshly. There were specific mentions of unappetizing textures and bland flavors that detracted from residents' dining experiences. Concerns over what appeared to be leftovers or outdated items served as well as poor availability or lack of basic condiments further underscored a need for improvement in dietary services. More disappointingly, reports emerged detailing cleanliness issues that raised questions about overall sanitary protocol within dining areas.

Severe allegations arose from tragic instances when medical emergencies were reportedly mishandled by nurses on duty. One family recounted their loved one's desperate pleas for help going unanswered for five hours before they had to intervene personally—leading to dire consequences that resulted in hospitalization within 24 hours following dismissal from McAuley residence due to "stable" conditions noted by healthcare professionals there. Such critical neglect raises alarm bells regarding patient safety protocols that should be rigorously maintained in any healthcare environment.

Ultimately, while some individuals shared positive recoveries supported by dedicated physical therapy teams and attentive nursing staff members who earned their trust through excellent communication skills, others left feeling disillusioned by substandard treatment and heartbreaking losses during vulnerable moments at this institution. Therefore, potential patients and concerned families must weigh these mixed experiences carefully when considering McAuley Residence as an option for skilled nursing or rehabilitation services; valuing both compassionate interactions alongside stringent standards for health management could lead them toward more informed decisions about senior care options available today.

Features

Housing

  • 160 resident community capacity 160 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Devotional services off-site Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Financing advice Financing adviceFinancing advice is crucial for seniors as they navigate the complexities of retirement planning, including managing fixed incomes, healthcare costs, and potential long-term care needs. Proper financial guidance can help ensure seniors maintain financial stability and security in their golden years.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Guasts at mealtime Guasts at mealtime"Guests at mealtime" offer seniors the opportunity for social interaction, companionship, and a sense of community during meals, which can help combat feelings of loneliness and isolation commonly experienced in senior living environments. It can also enhance their overall dining experience and improve their mental and emotional well-being.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Indoor common areas Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Resident parking Resident parkingResident parking is crucial for seniors in a senior living community as it provides convenience, accessibility, and safety for residents who may have limited mobility or rely on personal vehicles for transportation. Having designated parking spaces ensures that seniors can easily access their homes without having to walk long distances or navigate crowded parking lots, ultimately enhancing their overall quality of life and sense of independence.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Buffalo Niagara International (8 miles away) Buffalo Niagara International (8 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Ambulatory care Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Diabetic care Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meals provided Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Activities off-site Activities off-siteActivities off-site are crucial for seniors as they provide opportunities for socialization, mental stimulation, and physical activity outside of their usual routine. This helps combat feelings of isolation and boredom, promotes overall well-being, and allows seniors to remain engaged in the community.
  • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Devotional activities offsite Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Languages Spoken

  • English EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation.

Description

Mcauley Residence in Kenmore, NY is a thriving assisted living community that offers residents a wide range of amenities and care services to ensure their comfort and well-being. Our beautifully furnished apartments provide a cozy and welcoming environment, complete with private bathrooms and kitchenettes for added convenience.

Residents can enjoy a host of amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and access to our computer center for those who wish to stay connected. Our fitness room and wellness center are perfect for those looking to stay active and maintain their physical health.

We understand the importance of socialization and engagement, which is why we offer gaming rooms, small libraries, and scheduled daily activities that cater to our residents' interests. Our community-sponsored activities also provide opportunities to connect with others in meaningful ways. Additionally, concierge services are available to assist with any additional needs or requests.

Mealtimes at Mcauley Residence are a delight with our restaurant-style dining experience. We accommodate special dietary restrictions, including diabetes diets, ensuring that each resident receives nutritious meals tailored to their specific needs. Guests are welcome to join residents for meals as well.

Our care services are designed to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered by our professional staff members who prioritize the safety and well-being of each resident. A 24-hour call system is in place for added peace of mind.

Located in a vibrant neighborhood, Mcauley Residence offers convenient access to various amenities within close proximity. With cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals nearby, residents have plenty of opportunities for recreation and entertainment.

At Mcauley Residence, we strive to create a warm and inclusive community where residents feel supported while enjoying an enriching lifestyle. Contact us today for more information on how we can meet your loved one's assisted living needs in Kenmore, NY.

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Nearby Places of Interest

Physicians

  • Kenmore Family Medicine (0.3 miles)
  • Primary Care Of WNY Primary Care Of Western New York Kenmore (1.4 miles)
  • Northtowns Medical Group PC (1.7 miles)
  • Dr. Mark Rodman (3.6 miles)
  • 50 Gate Circle (3.6 miles)
  • Amherst Medical Associates (3.6 miles)
  • Jericho Road Community Health Center (4.2 miles)

Pharmacies

  • Rite Aid (0.3 miles)
  • Walgreens (0.6 miles)
  • CVS Pharmacy (0.7 miles)
  • Rite Aid (1 miles)
  • Rite Aid (1.3 miles)
  • Walgreens (1.5 miles)
  • CVS Pharmacy (1.6 miles)

Restaurants

  • Gray's Place (0.7 miles)
  • McDonald's (1.7 miles)
  • Sinatra's Restaurant (2.1 miles)
  • The Foundry Lounge (2.3 miles)
  • Dwyers Irish Pub (3.2 miles)
  • Jack Rabbit (3.7 miles)
  • IHOP (3.7 miles)

Cafes

  • Starbucks (1.6 miles)
  • Wegmans Food Markets (2.7 miles)
  • Panera Bread (3.5 miles)
  • Starbucks (3.6 miles)
  • Tim Hortons (3.8 miles)
  • Tim Hortons (3.9 miles)
  • Tim Hortons (4.9 miles)

Parks

  • North Tonawanda Gateway Park (3.1 miles)
  • Ellicott Creek Park (4.3 miles)
  • Beaver Island State Park (4.4 miles)

Hospitals

  • Degraff Memorial Hospital (3.5 miles)
  • Erie County Medical Center (4.5 miles)
  • John R Oishei Children's Hospital (5.4 miles)
  • Roswell Park Cancer Institute (5.5 miles)

Theaters

  • AMC Maple Ridge 8 (4.2 miles)

Places of Worship

  • Newman Center at UB (5.3 miles)

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