Mcauley Residence in Kenmore, NY
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Information last verified:
1503 Military Road, Kenmore, NY 14217
For more information about senior living options: (844) 490-3973
The staff are compassionate, professional, and thorough. The rehab teams (PT/OT) are outstanding and encouraging. The care made the patients comfortable during their stay. The facility is consistently described as clean and well maintained. The nursing and support staff are friendly, patient, and respectful. The meals are delicious and there are options to suit preferences. Many reviewers would highly recommend McAuley Residence for rehab and senior care.
The facility is described as the worst place with lazy, unresponsive staff. Reviewers recount that staff ignored residents in distress for hours. The environment is described as dirty, with a strong odor of urine and unsanitary conditions. Families report not being informed about their loved ones’ health events, medications, or discharge plans. Residents were left in soiled conditions, including feces, for extended periods. There are accusations of medication mishandling that led to hospital readmissions. The rehab unit is criticized as poorly managed and severely understaffed, with little caregiver consistency. Staff are accused of disrespectful or unprofessional behavior toward residents and families. Some reviewers warn to avoid the facility at all costs, citing abuse and neglect.McAuley Residence in Kenmore is best suited for families prioritizing rehabilitative care and skilled nursing with a proven, hands-on therapy team. When the focus is on getting a knee, hip, or other surgery back to function, this community can deliver meaningful progress through dedicated PT and OT staff, structured discharge planning, and staffs who genuinely rally around a recovery goal. It also remains a viable option for short- to mid-term hospice or end-of-life care, where individualized attention from nurses and aides can make a difficult transition more bearable. The caveat is that success in these areas depends on consistent staffing, clear communication, and vigilant family involvement; the facility’s variability means outcomes hinge on which shift is on duty and how well administration coordinates the care plan.
Those accounting for alternatives should be cautious if long-term nursing, dementia care, or a sustained, hands-off approach to oversight is the expectation. Several reviews paint a mixed picture of ongoing reliability, with families reporting dramatic swings in responsiveness, cleanliness, and manager accessibility. For families seeking a hospital-like level of 24/7 attentiveness, or for residents who require steadfast medication management and continuous supervision, other nearby options may offer more predictable governance and steadier staffing. In short, McAuley can be excellent for rehab when the stars align, but it is not invariably the safest backdrop for residents needing unwavering, around-the-clock oversight without prominent family advocacy.
The strongest pros center on rehabilitative outcomes and the dedication of therapy teams. Multiple reviewers describe remarkable progress in PT/OT, with staff encouraging patients to push toward independence and coordinate closely with families on discharge plans. Nursing and aide staff in rehab scenarios are frequently praised for compassion, professionalism, and practical problem-solving. When care teams gel, patients report solid improvements in mobility, balance, and daily function, backed by attentive dietary service and overall cleanliness. These positive pockets are real and repeatedly echoed, underscoring that the core rehab engine at McAuley can outperform many competitors when staffing is stable and leaders stay engaged.
The most salient cons cut across staffing consistency and day-to-day reliability. A recurring theme is understaffing or uneven coverage, which translates into delayed assistance, missed calls, and gaps in essential tasks like laundry, bed changes, or timely meals. Several reviews describe unsatisfactory responses to urgent needs, with families left to shoulder advocacy burdens or to intervene directly to secure care. Cleanliness and odor issues surface in a subset of accounts, and there are persistent complaints about communication failures between families and management, miscommunications about medications, and disorganized discharge processes. The most troubling narratives involve safety lapses, including falls or late notification about serious conditions, and in some cases the perception that residents were not treated with dignity or adequately monitored.
Balancing the pros and cons, McAuley Residence can be a strong choice for rehab-focused stays when the care team is cohesive and adequately staffed, and when families are willing to stay engaged in planning and advocacy. The rehab-versus-nonrecovery dynamic is stark: excellent PT/OT and compassionate nursing can yield impressive recovery milestones, but the impact wanes quickly if staffing falters or if communication breaks down. Families considering this facility should plan for active involvement, request a consistent primary team, insist on a clear, written discharge plan, and monitor medication handling and safety protocols closely. With those guardrails in place, the upside of high-quality rehabilitation, respectful nursing, and a generally clean environment can be realized.
Ultimately, the decision hinges on risk tolerance and decision endurance. If the priority is robust rehabilitation with ambitious independence goals, and if one can arrange for ongoing family coordination to bridge any shift-level gaps, McAuley offers a credible pathway to meaningful recovery. If, instead, the emphasis is on guaranteed continuous oversight, unambiguous communication, and uniformly pristine operations, alternatives warrant serious consideration. Prospective families should compare staffing models, request recent injury and infection-control metrics, and interview frontline staff about daily routines and response times. In the right circumstances, McAuley Residence can be a lifeline for rehab and comfort; in others, the risk of inconsistent care and missed signals makes a different setting a wiser investment.
160 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Financing adviceFinancing advice is crucial for seniors as they navigate the complexities of retirement planning, including managing fixed incomes, healthcare costs, and potential long-term care needs. Proper financial guidance can help ensure seniors maintain financial stability and security in their golden years.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces. Guasts at mealtime"Guests at mealtime" offer seniors the opportunity for social interaction, companionship, and a sense of community during meals, which can help combat feelings of loneliness and isolation commonly experienced in senior living environments. It can also enhance their overall dining experience and improve their mental and emotional well-being.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Resident parkingResident parking is crucial for seniors in a senior living community as it provides convenience, accessibility, and safety for residents who may have limited mobility or rely on personal vehicles for transportation. Having designated parking spaces ensures that seniors can easily access their homes without having to walk long distances or navigate crowded parking lots, ultimately enhancing their overall quality of life and sense of independence.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Buffalo Niagara International (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities off-siteActivities off-site are crucial for seniors as they provide opportunities for socialization, mental stimulation, and physical activity outside of their usual routine. This helps combat feelings of isolation and boredom, promotes overall well-being, and allows seniors to remain engaged in the community. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation.Mcauley Residence in Kenmore, NY is a thriving assisted living community that offers residents a wide range of amenities and care services to ensure their comfort and well-being. Our beautifully furnished apartments provide a cozy and welcoming environment, complete with private bathrooms and kitchenettes for added convenience.
Residents can enjoy a host of amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and access to our computer center for those who wish to stay connected. Our fitness room and wellness center are perfect for those looking to stay active and maintain their physical health.
We understand the importance of socialization and engagement, which is why we offer gaming rooms, small libraries, and scheduled daily activities that cater to our residents' interests. Our community-sponsored activities also provide opportunities to connect with others in meaningful ways. Additionally, concierge services are available to assist with any additional needs or requests.
Mealtimes at Mcauley Residence are a delight with our restaurant-style dining experience. We accommodate special dietary restrictions, including diabetes diets, ensuring that each resident receives nutritious meals tailored to their specific needs. Guests are welcome to join residents for meals as well.
Our care services are designed to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered by our professional staff members who prioritize the safety and well-being of each resident. A 24-hour call system is in place for added peace of mind.
Located in a vibrant neighborhood, Mcauley Residence offers convenient access to various amenities within close proximity. With cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals nearby, residents have plenty of opportunities for recreation and entertainment.
At Mcauley Residence, we strive to create a warm and inclusive community where residents feel supported while enjoying an enriching lifestyle. Contact us today for more information on how we can meet your loved one's assisted living needs in Kenmore, NY.
Mcauley Residence is located at 1503 Military Road, Kenmore, NY 14217 in Erie County, New York
Mcauley Residence on seniors.fyi includes 6 photos including images showing building, landscaping, aquarium, interior, sidewalk, entrance, garden, plant, and more.
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