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4459 Bailey Avenue, Amherst, NY 14226
For more information about senior living options: (844) 490-3973
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The therapy team was top notch and easy to work with, showing genuine care. The staff provided excellent care and were professional and accommodating, making residents' stays comfortable. The nursing staff were good, and the aides and housekeeping were friendly and accommodating. The leadership team was great at helping decide next steps and providing resources. The food was pretty good and offered a variety of choices. The facility was immaculately clean and well maintained, with plenty of activities to keep residents engaged. The servers in the dining rooms knew residents' names and preferences and were polite and courteous. The staff were caring and formed genuine relationships with residents, making families feel supported.
The food is barely edible and portions are so small they would starve a child. The room was infested with ants on multiple occasions. Staff are inconsistently attentive; many appear more interested in their pay than in resident care. The facility is severely understaffed, causing delays in basic care and response to call lights. Residents report being ignored or treated rudely for hours after asking for help. There have been serious safety incidents, including a resident being hit by a staff member and a patient with dangerously low oxygen not promptly attended to. Billing practices are criticized as greedy and coercive, with little compassion for residents' situations. The Wedgewood location is described as dirty, unresponsive, and with poor food quality.Elderwood At Amherst is best suited for families prioritizing aggressive, high-quality rehabilitation and personal attention from therapists, with the understanding that daily operations may vary. The rehab unit can deliver meaningful mobility gains when therapy teams are engaged and consistent, and when staff - especially aides and nursing personnel - are genuinely caring. This is not a blanket endorsement for long-term custodial care, however: a meaningful minority of reviews describe staffing gaps, uneven care, and safety concerns that complicate the experience for residents needing steady, around-the-clock oversight.
Those weighing alternatives should consider whether reliable staffing, timely call-bell responses, consistent medication management, and predictable daily routines are non-negotiable. If long-term residence requires unwavering attentiveness, 24/7 supervision, and a uniformly high standard of daily care, other options may prove more trustworthy. Several reviewers flag concerns about staffing levels, management responsiveness, and incidents that erode confidence in sustained, everyday safety. Prospective families should enter with clear expectations and a plan to verify care quality beyond the initial impression.
On the upside, the standout asset is the therapy ecosystem. PT, OT, and SLP teams are repeatedly praised as skilled, compassionate, and well-coordinated, capable of driving real progress and keeping families informed about recovery milestones. The nursing and aide pool includes many dedicated, friendly professionals who form meaningful relationships with residents, and when care teams are in alignment, residents report better outcomes and a warmer day-to-day atmosphere. In some reviews, leadership and rehabilitation staff collaborate effectively, offering resources and a roadmap for next steps that families value during transitions.
Yet the downsides are substantial enough to temper the positives. Staffing variability is a recurrent theme: delays in routine assistance, missed follow-through on care plans, and inconsistent scheduling or availability of aides and nurses undermine resident well-being. Several accounts describe frustrating experiences with call-bell responsiveness, delays in showers or mobility assistance, and perceptions that some staff are overextended or disengaged. The facility also earns sharp criticism for food quality and portion sizes in many reviews, with more than a few patients reporting meals that are unappealing or insufficient to meet daily needs. Safety concerns - ranging from equipment issues to purported lapses in monitoring - appear in multiple accounts, including serious incident reports that rightly alarm families considering long-term placement.
Nevertheless, the robust therapy core can meaningfully offset some conundrums when families engage proactively and monitor progress closely. For residents focused on recovery after surgery or acute events, Elderwood Amherst can deliver the therapy intensity and clinical attention that moves mobility and independence forward. When administration teams are responsive and staff cultivate positive relationships with residents, the experience shifts toward "care with heart" rather than purely transactional care. The practical decision hinges on whether the family is prepared to supplement oversight with vigilant communication, regular progress checks, and an explicit plan for escalation if care gaps appear.
In closing, this community rewards families who prioritize rehab excellence and are willing to navigate a landscape of staffing and operational variability. The recommended approach is a thorough on-site tour focused on the rehab unit, a candid conversation with therapy leadership about scheduling and goals, and direct discussions with front-line staff about response times and daily routines. Ask to review current care plans, medication administration processes, and recent incident logs. If long-term consistency cannot be assured, or if safety, nutrition, and reliable daily care are top priorities, pursuing alternatives is prudent. For families choosing Elderwood Amherst, insist on explicit expectations, defined escalation paths, and a concrete trial period to ensure the balance between strong therapy outcomes and dependable, respectful daily care is achievable.
92 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Buffalo Niagara International (5 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Elderwood At Amherst in Amherst, NY is a vibrant assisted living community offering an array of amenities and care services to meet the needs of its residents. The community features a beauty salon, where residents can pamper themselves, and cable or satellite TV for their entertainment needs. Community operated transportation is available for easy access to shopping centers, local attractions, and medical appointments.
For those who enjoy technology, there is a computer center with Wi-Fi/high-speed internet access. Meals are served in a beautiful dining room with restaurant-style dining, offering delicious meals prepared by the staff. Residents can also enjoy private bathrooms and fully furnished accommodations for their comfort.
Elderwood At Amherst takes pride in providing excellent care services. With 24-hour call systems and supervision, residents can have peace of mind knowing that assistance is always available. The dedicated staff provides support with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications safely and on time.
The community promotes mental wellness through its mental wellness program and offers specialized diets such as diabetes diet for those who require it. Special dietary restrictions are accommodated to ensure that all residents' nutritional needs are met.
Residents have numerous options to stay active and engaged within the community. Fitness programs are available for those who want to maintain their physical health. Planned day trips provide opportunities for residents to explore nearby attractions and socialize with fellow residents. Resident-run activities allow them to pursue their interests while scheduled daily activities provide structure and entertainment.
Elderwood At Amherst boasts a convenient location with various amenities nearby. There are 10 cafes, 5 parks, 37 pharmacies, 16 physicians, 19 restaurants, 2 places of worship, 2 theaters, and 4 hospitals in close proximity.
Overall, Elderwood At Amherst is a welcoming assisted living community that prioritizes the well-being and happiness of its residents. With its comprehensive amenities, care services, and engaging activities, residents can enjoy a fulfilling and enriching lifestyle in a comfortable and supportive environment.
Elderwood At Amherst is located at 4459 Bailey Avenue, Amherst, NY 14226 in Erie County, New York
Elderwood At Amherst on seniors.fyi includes 12 photos including images showing interior, bedroom, windows, dining, decor, minimalist, television, artwork, and more.
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