Elderwood At Amherst

Pros

• The rehab services at ElderWood Health Care at Wedgewood were described as very nice, with personable staff and great services.
• The facility was noted to be very nice, clean, and accommodating for residents.
• The semi-private rooms and dining areas were considered large and pleasant.
• Residents enjoyed engaging activities like bingo, memory classes, card games, and barbecues, which helped them stay active and socially connected.
• Staff members were recognized as wonderful and very helpful in encouraging residents to participate in activities outside their rooms.

Cons

• The facility is extremely short-staffed, leading to long wait times for residents needing assistance.
• Many staff members lack empathy and seem to be solely focused on their paycheck rather than caring for patients.
• Residents are not provided with adequate care or attention, resulting in neglect of their health needs.
• Emergency situations are mishandled, with staff failing to call for necessary medical assistance promptly.
• The food quality is poor, making it difficult for residents with dietary restrictions or dental issues to eat properly.
• There are numerous complaints about rude and unresponsive staff when questions are asked about care.
• The facility exhibits a lack of compassion regarding payment issues, even threatening legal action if bills are not paid promptly.
• False promises were made regarding therapy and care schedules that were not upheld.

Review

The experiences shared by families and patients at Elderwood at Wedgewood paint a stark picture of a facility struggling to provide adequate care and support for its residents. Numerous complaints highlight the serious issues with staffing levels, responsiveness, and overall patient care. Many reviewers express deep dissatisfaction with the way their loved ones are treated, citing long wait times for assistance after pressing call buttons—a distressing reality that can leave vulnerable patients in difficult situations for extended periods. The lack of empathy displayed by some staff members further exacerbates these concerns, leading many to feel that caregivers are primarily motivated by financial compensation rather than a genuine commitment to patient wellbeing.

A poignant example of the facility's shortcomings is illustrated through one family's account involving their father who was admitted for respite care. Initially in good health, he was found unconscious just a day later, covered in blood due to blunt head trauma—an incident that the staff failed to address promptly or even notify emergency services about until prompted by the family. This alarming lapse raises serious questions about monitoring procedures and overall accountability within the facility. Such narratives echo through several accounts from families who reported instances of neglect regarding basic needs such as nutrition and hygiene, ultimately compromising patient safety and dignity.

Further compounding these issues is the apparent mismanagement of medical care within Elderwood at Wedgewood. One reviewer recounted how their mother experienced severe health declines shortly after admission, resulting in a urinary tract infection (UTI), dehydration, mistreatment, and falls—all occurring within just weeks of being placed there. Promises made about therapy sessions proved hollow as well; many residents were reportedly left unattended for hours or not assisted out of bed when needing care or therapy. The failure to follow through on commitments dramatically impacts both recovery prospects and overall quality of life for residents.

While several reviews present grave criticisms of staff responsiveness and availability, others note that certain staff members exhibit kindness and respect towards residents—highlighting a troubling inconsistency in caregiver demeanor. However, even those positive interactions cannot overshadow reports of short-staffing which results in delays in basic necessities like toileting assistance. It creates an environment where patients are often left waiting up to an hour before receiving help—a reality deemed unacceptable considering the vulnerabilities faced by many residents.

Despite these negative experiences shared by numerous families, there were also glimpses of positive outcomes reported by some individuals who’ve engaged with Elderwood's rehabilitation services. In stark contrast to critical reviews describing an unkempt facility with unsatisfactory food options—like grilled cheese sandwiches deemed hard to eat for denture wearers—some users expressed satisfaction with rehabilitation services provided at Elderwood. They described positive engagements with staff during therapy sessions and noted improvements in their loved one’s physical condition post-treatment.

Nevertheless, the divided opinions regarding quality highlight significant areas needing improvement across the board within Elderwood at Wedgewood. Questions arise not only about compassionate patient care but also about how facilities adapt operational practices like billing processes amidst challenging economic conditions facing families seeking long-term care solutions. With reports suggesting aggressive collection tactics employed against families struggling financially underscored further discontent amongst reviewers.

Ultimately, while some patients may report favorable experiences within specific aspects of caregiving or rehabilitation efforts at Elderwood at Wedgewood—many more recount heart-wrenching tales filled with neglectful treatment paradigms that raise red flags regarding overall operational integrity much needed assurance amongst potential patrons seeking quality eldercare has become increasingly elusive.

Pharmacies

• Rite Aid (0.2 miles)
• Walmart Pharmacy (0.4 miles)
• Walgreens (0.7 miles)
• Wegmans (0.9 miles)
• Top's Markets (1.1 miles)
• Tops Pharmacy (1.1 miles)
• Walgreens (1.2 miles)

Cafes

• Tim Hortons (0.4 miles)
• Starbucks (1.5 miles)
• Panera Bread (1.6 miles)
• Starbucks (2.2 miles)
• Tim Hortons (2.6 miles)
• Tim Hortons (3.2 miles)
• Starbucks (3.4 miles)

Restaurants

• McDonald's (0.4 miles)
• IHOP (1 miles)
• Carrabba's Italian Grill (1.6 miles)
• Siena Restaurant (1.8 miles)
• Sinatra's Restaurant (2.4 miles)
• Dandelions Restaurant (2.9 miles)
• Gray's Place (3.1 miles)

Theaters

• AMC Maple Ridge 8 (1.2 miles)
• Regal Walden Galleria 4Dx & RPX (4.9 miles)

Physicians

• Excelsior Orthopaedics (1.2 miles)
• Amherst Medical Associates (1.3 miles)
• Dent Neurologic Institute (1.4 miles)
• Dr. Mark Rodman (1.5 miles)
• University Orthopaedics (1.5 miles)
• Gastroenterology Associates (1.8 miles)
• Northtowns Cardiology (1.9 miles)

Places of Worship

• Newman Center at UB (2.7 miles)
• Saint John Gualbert Catholic Church & Diocesan Shrine (4.8 miles)

Parks

• South Long Park (3.2 miles)
• Ellicott Creek Park (3.3 miles)
• Island Park (3.6 miles)
• Glen Park (3.6 miles)
• North Tonawanda Gateway Park (4.5 miles)

Hospitals

• Erie County Medical Center (3.7 miles)
• Degraff Memorial Hospital (4.2 miles)
• Millard Fillmore Suburban NICU (4.4 miles)
• Millard Fillmore Suburban Hospital (4.4 miles)

Transportation

• TSA Pre-️Lane (5 miles)
• Buffalo Niagara International Airport (BUF) (5 miles)
• Southwest Airlines Co. (5.1 miles)