Brookdale Kenmore

Pros

• The staff at Brookdale Kenmore is consistently described as friendly, attentive, and accommodating to both residents and their families.
• Many families appreciate the cleanliness and inviting atmosphere of the facility, noting it feels more like a home than an institution.
• Residents enjoy a variety of activities and amenities, contributing to a vibrant community life.
• Communication between staff and families is praised for being timely and helpful, ensuring concerns are addressed promptly.
• Families express satisfaction with the quality of care provided, highlighting that loved ones feel happy and well-cared for in the facility.
• The dining experience is often mentioned positively, with residents enjoying the meals offered at Brookdale Kenmore.
• The facility's location offers access to nearby restaurants and shops, enhancing convenience for residents.
• Overall experiences have led many families to recommend Brookdale Kenmore to others seeking assisted living options.

Cons

• The facility promised two showers a week but failed to provide any, leading family members to intervene and assist with bathing.
• Family orientation was lacking, leaving relatives confused about how the care process worked and who to contact for questions.
• Laundry issues were reported, including lost items and receiving clothing that did not belong to the resident.
• Wait times for services were described as long, causing frustration among residents and their families.
• Some reviews indicated concerns about the cleanliness of the facility, commenting on an unpleasant odor in certain areas.
• The parking situation was criticized as below average, creating inconvenience for visitors.
• There were complaints regarding the disorganization of the billing department, which caused frustration for several families.
• Residents had difficulty accessing outdoor spaces without going down into a courtyard, limiting their ability to enjoy fresh air easily.
• The building's age contributed to a dated atmosphere that some reviewers found unappealing compared to other facilities they toured.

Review

Brookdale Kenmore has garnered a variety of reviews from families and residents, painting a nuanced picture of life at this assisted living facility. The experience at Brookdale appears to be marked by both positive attributes and notable challenges, giving potential residents and their families valuable insights into what they might expect.

One consistent theme in the reviews is the friendly demeanor and attentiveness of the staff. Multiple reviewers praised the staff for being communicative, caring, and helpful during difficult times. Residents often feel recognized; as one family member noted, the caregivers knew their loved one’s name and maintained good communication with the family regarding care updates. This level of attentiveness is particularly significant for families dealing with health issues or transitions into assisted living environments. However, some reviewers pointed out that while the staff are generally pleasant, there can be inconsistencies in service provision that require proactive follow-up from family members.

The facility itself has received mixed feedback regarding its cleanliness and modernity. Many described Brookdale Kenmore as clean and inviting but also noted that it could feel dated compared to newer facilities in terms of amenities and decor. Reviewers mentioned an older building structure with a few drawbacks, like limited parking space and a somewhat congested entrance area. However, others felt that the warmth and homey atmosphere compensated for these physical limitations. Families were appreciative of areas designated for activities, including kitchens where residents could participate in cooking if they wished.

Several reviews highlighted specific services promised by Brookdale that were not consistently delivered—particularly concerning personal care such as bathing services. One reviewer emphasized significant difficulties in receiving scheduled showers for their loved one despite having paid extra for this assurance. They've experienced extended gaps between bathing assistance despite verbal promises from staff members. This recurring issue suggests a need for stronger oversight on fulfilling care plans—a critical aspect of any assisted living arrangement.

Conversely, many families expressed satisfaction with overall care quality once their loved ones settled into Brookdale Kenmore. Residents engaged in various activities such as exercise classes and games like Bingo have found joy in participating alongside other residents, thereby enhancing socialization opportunities which are essential for mental well-being. Moreover, multiple reviews mentioned delightful dining experiences where meals were praised for being tasty and nutritious—a central component to resident happiness.

While some families worried about specific operational aspects—such as laundry mishandling or poor organization within billing departments—their general sentiment towards Brookdale Kenmore leaned towards recommendation based on individual needs. A number of reviewers acknowledged that while it may not be perfect or suited to everyone (notably lacking memory care options), it served them well when aligned with personal preferences for independence, level of required assistance, and community engagement.

In conclusion, Brookdale Kenmore emerges as a facility where supportive staff interactions complement its engaging community atmosphere but struggle with certain operational consistencies—most notably around service delivery commitments related to individual care needs. For prospective residents or their families considering this community as an option, weighing these factors against their unique requirements will be pivotal in making an informed decision about whether Brookdale Kenmore is the right choice for them or their loved ones.

Located in Kenmore, New York, this area offers a diverse range of amenities suited for senior living. With several primary care physicians and pharmacies within close proximity, residents have easy access to medical services and prescription medications. Additionally, there are various cafes and restaurants nearby, providing convenient dining options. For leisure activities, there are theaters for entertainment and parks for outdoor recreation. Places of worship are also available for spiritual needs. Overall, this part of Kenmore offers a well-rounded community with essential services and recreational opportunities for seniors looking to settle in a welcoming neighborhood.

Physicians

• Primary Care Of WNY Primary Care Of Western New York Kenmore (0.4 miles)
• Kenmore Family Medicine (0.9 miles)
• Northtowns Medical Group PC (1.7 miles)
• 50 Gate Circle (2.7 miles)
• Amherst Medical Associates (3.4 miles)
• Dr. Mark Rodman (3.4 miles)
• Jericho Road Community Health Center (3.5 miles)

Pharmacies

• Walgreens (0.4 miles)
• Rite Aid (0.4 miles)
• Rite Aid (0.7 miles)
• CVS Pharmacy (0.7 miles)
• Rite Aid (0.8 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1.1 miles)

Cafes

• Starbucks (0.7 miles)
• Wegmans Food Markets (1.9 miles)
• Tim Hortons (3.3 miles)
• Panera Bread (3.4 miles)
• Starbucks (3.5 miles)
• Tim Hortons (4.6 miles)
• Tim Hortons (4.8 miles)

Restaurants

• McDonald's (0.9 miles)
• Sinatra's Restaurant (1 miles)
• Gray's Place (1.3 miles)
• The Foundry Lounge (1.5 miles)
• Jack Rabbit (2.8 miles)
• McDonald's (3.3 miles)
• IHOP (3.4 miles)

Hospitals

• Erie County Medical Center (3.4 miles)
• Degraff Memorial Hospital (4.2 miles)
• John R Oishei Children's Hospital (4.4 miles)
• Roswell Park Cancer Institute (4.6 miles)

Theaters

• AMC Maple Ridge 8 (3.8 miles)

Parks

• North Tonawanda Gateway Park (3.9 miles)
• Ellicott Creek Park (4.6 miles)
• Beaver Island State Park (5.1 miles)
• Delaware Park Marcy Casino (5.6 miles)
• South Long Park (5.9 miles)

Places of Worship

• Newman Center at UB (5.1 miles)
• Saint John Gualbert Catholic Church & Diocesan Shrine (5.5 miles)