Highpointe On Michigan Health Care Facility
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1031 Michigan Avenue, Buffalo, NY 14203
For more information about senior living options: (844) 490-3973
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Highpoint is an excellent facility. The social workers and staff have gone above and beyond to secure the needed services and keep residents safe. The staff are friendly and competent. The building is clean, neat, and odor-free. The care provided to family members was excellent, with staff being caring and compassionate. The medical team is amazing and the facility is beautiful. The facility provides families with peace of mind. The food is pretty good. The rehab program is wonderful, and the nurses are attentive to patient and family needs.
The facility is hard to reach, with calls bounced between numbers and little assistance offered. A staff member was described as nasty and dismissive, telling the caller to call back when she could compose herself. There are long hold times and calls are often dropped, with staff described as uninformed and rude. Residents were left in their rooms without a call light, creating safety concerns and risk. Some nurses and supervisors were accused of rude attitudes and failing to communicate with families. The second-floor staff were described as noisy with nasty attitudes, contributing to a negative environment. Security was described as a nightmare, with staff seeming unclear about procedures.Highpoint/HighPointe draws a striking spectrum of experiences from those who have interacted with it, weaving together stories of deep gratitude and painful frustration. For many families, the facility has been a haven where loved ones receive attentive care during some of their most challenging times. Several reviewers credit the social workers and staff with going well beyond what was expected to secure the needed services, keep residents safe, and provide a sense of security and peace for families navigating difficult health crises. In these accounts, the building itself often earns praise: it's described as clean, neat, and free of odors, with a welcoming impression that helps reassure visitors that their loved ones are in a cared-for environment. The consistency of compassionate care - especially in the context of Alzheimer's and rehab needs - emerges as a central theme in many of the positive remarks.
A number of commenters highlight the human element as the facility's strongest asset. Families speak of staff who are friendly, competent, patient, and genuinely invested in the well-being of residents. The medical team is frequently singled out as amazing, and several reviews point to the rehab program as a standout feature. The overall atmosphere is described as welcoming and supportive, with staff who engage residents in social activities, offer meaningful interactions, and attend to both medical and emotional needs. For many, Highpoint/HighPointe has supplied a level of care and reassurance that brought peace of mind to relatives during trying periods, and some residents themselves praised the quality of their food and the attentiveness of caregivers during their stay.
There are equally strong voices describing the positive impact on families when a loved one settles into the facility. Messages of gratitude come from those whose relatives saw improvements in safety and quality of life, and even from those whose loved ones needed long-term or end-of-life care. Some reviewers recount specific moments of relief: a difficult admission handled well by a broad team, a sense that their parent or spouse was in a nurturing environment, and reassurance that clinical care was timely and thorough. Several accounts mention the transformation from initial anxiety to gratitude as the care teams and rehab professionals built trust and delivered consistent support, highlighting Connor and other first-floor staff as particularly commendable in at least one well-remembered instance.
Yet the experience described by many reviewers diverges sharply. A substantial portion of the feedback documents serious communication and accessibility problems. Prospective and current families report difficulty reaching the right contact, getting bounced between numbers, or waiting on hold for extended periods - often hours or dozens of minutes - without satisfactory updates. When calls were eventually answered, some encounters were described as frustrating or unhelpful, with staff seeming overwhelmed or poorly informed about the specific situation. In one high-emotion episode, a staff member's demeanor was called out as unprofessional and unsympathetic, escalating distress at a moment when families were trying to obtain information about a loved one.
More troubling anecdotes center on perceived lapses in care and management. Instances include reporting that a resident was left without a call light and had to attempt basic tasks alone, or that a hospital visit occurred after a questionable assessment of a patient's condition. Some reviewers recount tense interactions with night staff and supervisors, including a claim that a nurse was rude and dismissive, followed by friction with a supervisor over communication and process. In a few cases, residents or their families reported feeling disrespected or inadequately supported, with harsh language directed toward staff and a sense that personal needs were deprioritized. There are even cautions from reviewers who describe the facility as unsafe or poorly managed, with explicit warnings to prospective families about trying to place loved ones there.
A smaller but persistent thread runs through the feedback: the facility's environment is not universally negative. Several reviewers insist that there are many dedicated workers who provide excellent care, who treat patients with kindness, and who consistently put residents first. There are mentions of clean buildings, pleasant meals, and effective care teams that make a real difference in recovery and daily life. Some reviewers who have themselves felt well-supported during rehabilitation emphasize timely medication administration, responsive nursing care, and the overall sense that the rehab program can be highly competent when staff are aligned and available. The variance in experience makes this a place of mixed emotions for families and patients alike.
In summary, Highpoint/HighPointe stands as a facility of two halves: a powerful testimony to compassionate, high-quality care that can bring comfort, stability, and genuine relief to families facing challenging health journeys; and a cautionary tale about communication gaps, staffing pressures, and inconsistent experiences that can transform a good stay into a difficult one. For families evaluating this facility, the message is nuanced. The potential for outstanding, patient-centered care exists - especially when dedicated staff and a supportive medical team are present. At the same time, concerns about phone access, responsiveness, and certain interpersonal interactions underscore the importance of asking direct questions about staffing levels, call-light policies, and escalation procedures before deciding to place a loved one here. Prospective residents and their families should gather multiple perspectives, visit the facility, and seek specific examples of how staff handle urgent calls, medication administration, and end-of-life or rehabilitation needs to make a well-informed choice.
300 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Buffalo Niagara International (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Highpointe On Michigan Health Care Facility, located in Buffalo, NY, offers a vibrant and supportive assisted living community designed to enhance the quality of life for its residents. This facility combines comfort, convenience, and personalized care to create an inviting environment where seniors can thrive.
Residents enjoy a variety of amenities that promote both relaxation and engagement. The on-site beauty salon provides self-care opportunities, while the fitness room and wellness center encourage an active lifestyle. A gaming room and small library offer spaces for leisure activities, and the beautifully landscaped outdoor areas are perfect for enjoying fresh air. Residents can socialize over delicious meals in the dining room or choose from restaurant-style dining options that cater to special dietary needs.
The facility also features a computer center with Wi-Fi/high-speed internet access, ensuring residents stay connected with family and friends. Housekeeping services and move-in coordination make transitioning to this community seamless and stress-free.
Highpointe On Michigan prioritizes resident well-being through comprehensive care services. With 24-hour supervision and call systems in place, residents receive assistance whenever needed?be it with daily living activities like bathing or dressing or managing more complex health concerns such as diabetes. The mental wellness program supports residents' emotional health as they navigate their golden years.
A robust calendar of activities fills each day with purpose and connection. From fitness programs to planned day trips, there?s something for everyone at Highpointe On Michigan. Resident-run activities foster camaraderie among peers while concierge services help arrange transportation for non-medical appointments.
Conveniently located near essential amenities?including pharmacies, restaurants, parks, hospitals, and places of worship?this community facilitates easy access to everything residents need. At Highpointe On Michigan Health Care Facility, seniors find not just a place to live but a vibrant community where they can maintain independence while receiving the support they need.
Highpointe On Michigan Health Care Facility is located at 1031 Michigan Avenue, Buffalo, NY 14203 in Erie County, New York
Highpointe On Michigan Health Care Facility on seniors.fyi includes 3 photos including images showing bedroom, building, architecture, urban, healthcare, interior, and more.
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