Highpointe On Michigan Health Care Facility in Buffalo, NY
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Information last verified:
1031 Michigan Avenue, Buffalo, NY 14203
For more information about senior living options: (844) 490-3973
Highpoint is an excellent facility. The staff go above and beyond to secure the services needed and keep residents safe. The staff are friendly and competent, and the facility is super clean and neat with no odor. The care provided is excellent, with caring and compassionate staff. The medical team is amazing and the facility is beautiful. The rehab program is wonderful, and the nurses are attentive to patient and family needs. The food is well-regarded by residents. The staff are amazing, attentive, and caring; families feel at peace. First floor staff are exceptional, and Connor is an exceptional supervisor.
Some staff members are nasty to residents and their families. The facility leaves residents in their rooms without a call light, making it hard for them to get help. Trying to reach someone there is frustrating: calls are put on hold, bounced around, and answered rudely. There are reports of mistreatment and neglect by aides, with concerns about administration’s awareness. Security is a nightmare to deal with; no one seems to know what they’re doing. The vent unit aides are awful—rude and unprofessional. The facility is described as funky smelling and dirty, with staff displaying nasty attitudes. The overall experience is called the worst ever, with calls to avoid the place or shut it down.Highpointe On Michigan Health Care Facility in Buffalo is best suited for seniors who enter the setting after a hospital stay and need focused rehab or memory-care support, where a coordinated medical team and social services can build a clear care path. The strongest cases come from residents with Alzheimer’s or other memory challenges, or those recovering from stroke or surgery, where diligent nursing oversight, timely therapies, and family-facing social work have historically helped secure necessary services and keep outcomes predictable. It is a solid option for families seeking a stabilizing environment with a robust clinical footprint, but it may not be the right fit for residents who require near-constant interpersonal responsiveness or unassailable day-to-day autonomy.
The facility does deliver tangible strengths that can tilt decisions in its favor. Across multiple reviews, the environment is described as clean and well-kept, with a notable absence of odors and a calm, organized atmosphere. Families repeatedly credit the nursing and rehab teams for attentive care, timely medication administration, and a level of professionalism that provides real peace of mind. The social work and administrative staff often emerge as the backbone of a resident’s care plan, stepping in to coordinate services and advocate on behalf of families. For many, the rehab program and medical oversight feel comprehensive, and the overall tone from frontline staff can be compassionate and reassuring, reinforcing the sense that a loved one is in capable hands.
Yet the positives sit alongside persistent and serious drawbacks that families cannot ignore. A chorus of reviews highlights inconsistent access to staff and long hold times when trying to reach the facility, with some accounts describing rude or dismissive treatment on the phone and in person. Reports of miscommunications, difficulty locating the right contact, and even conflicts with supervisors point to a pattern of operational friction that compromises family confidence. There are also repeated concerns about patient safety and day-to-day responsiveness, such as call lights not being attended promptly or residents experiencing gaps in monitoring, that materially affect perceived quality of care. These cons are not isolated; they recur across units and shifts, shaping a picture of a facility with excellent clinical intent but uneven execution on communication and service.
The key pros can offset some of the main cons, but not all of them, depending on priorities. When a rehab-focused stay is the goal, the strength of clinical care, the consistency of nursing attention in therapy, and the social-work-led coordination often translate into meaningful functional gains and smoother transitions back to home life. Cleanliness, a pleasant physical environment, and a competent medical team contribute to a sense of safety and dignity that families value highly. However, the impact of communication shortcomings cannot be dismissed. If a family’s primary concern is reliable, respectful, and timely communication, especially during emergencies or complex discharge planning, the frequency and severity of call-bell delays and staff friction may undercut the overall benefit of strong clinical care. In short, the care quality is real and credible, but it is unevenly delivered in the realm of responsiveness and interpersonal consistency.
For families weighing options, certain practical steps can tilt the balance. Plan ahead by requesting direct introductions to unit managers and the nursing supervisor, and insist on concrete expectations for response times, call-light protocols, and discharge coordination. Visit at different times to observe how the floor functions during peak hours and to gauge whether residents appear engaged and supported. Ask for unit-specific feedback from current residents and families about communication with the care team and with social services. If ventilator-level or high-acuity care is anticipated, consider whether this facility’s prior reviews align with those needs, since some accounts warn against relying on it for intensive respiratory support. Finally, consider a trial period or set up structured family meetings to verify that the balance of care, safety, and communication meets the resident’s goals.
The bottom line: Highpointe offers a compelling blend of rehab-driven care, compassionate nursing in many shifts, and a clean, attractive environment that supports recovery and dementia care. For families prioritizing clinical attention, safety, and a facility that can mobilize services and providers around a resident’s needs, it remains a legitimate option. For those who cannot tolerate inconsistent communication, delayed responses, or staff attitudes that undermine trust, exploration of alternatives is prudent. A deliberate, advocacy-forward approach, engaging social workers, demanding clear communication protocols, and validating daily routines, will determine whether this community aligns with a loved one’s objectives and daily experience.
300 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Buffalo Niagara International (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Highpointe On Michigan Health Care Facility, located in Buffalo, NY, offers a vibrant and supportive assisted living community designed to enhance the quality of life for its residents. This facility combines comfort, convenience, and personalized care to create an inviting environment where seniors can thrive.
Residents enjoy a variety of amenities that promote both relaxation and engagement. The on-site beauty salon provides self-care opportunities, while the fitness room and wellness center encourage an active lifestyle. A gaming room and small library offer spaces for leisure activities, and the beautifully landscaped outdoor areas are perfect for enjoying fresh air. Residents can socialize over delicious meals in the dining room or choose from restaurant-style dining options that cater to special dietary needs.
The facility also features a computer center with Wi-Fi/high-speed internet access, ensuring residents stay connected with family and friends. Housekeeping services and move-in coordination make transitioning to this community seamless and stress-free.
Highpointe On Michigan prioritizes resident well-being through comprehensive care services. With 24-hour supervision and call systems in place, residents receive assistance whenever needed, be it with daily living activities like bathing or dressing or managing more complex health concerns such as diabetes. The mental wellness program supports residents' emotional health as they navigate their golden years.
A robust calendar of activities fills each day with purpose and connection. From fitness programs to planned day trips, there’s something for everyone at Highpointe On Michigan. Resident-run activities foster camaraderie among peers while concierge services help arrange transportation for non-medical appointments.
Conveniently located near essential amenities, including pharmacies, restaurants, parks, hospitals, and places of worship, this community facilitates easy access to everything residents need. At Highpointe On Michigan Health Care Facility, seniors find not just a place to live but a vibrant community where they can maintain independence while receiving the support they need.
Highpointe On Michigan Health Care Facility is located at 1031 Michigan Avenue, Buffalo, NY 14203 in Erie County, New York
Highpointe On Michigan Health Care Facility on seniors.fyi includes 3 photos including images showing bedroom, building, architecture, urban, healthcare, interior, and more.
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