Mary Agnes Manor

Pros

• Residents at Mary Agnes Manor are treated like family, creating a warm and welcoming environment.
• The facility features beautiful views and relaxing, safe rooms that residents enjoy.
• The community offers a variety of engaging activities, including movies, bingo, exercise sessions, and puzzles.
• Several reviewers express their satisfaction with the facility's cleanliness and quiet atmosphere.
• Staff members are noted to be friendly and helpful, providing the necessary level of care for residents.
• Mary Agnes Manor is conveniently located with good access to local amenities and services for residents.
• The facility has private rooms with dedicated bathrooms and various dining options available for residents' comfort.
• Family members appreciate the value for money offered by the facility compared to other options in the area.

Cons

• The facility is accused of negligence due to multiple falls experienced by a resident, leading to a serious injury and brain surgery.
• The interior of Mary Agnes Manor feels sterile and resembles a hospital rather than a welcoming home.
• There are complaints about unqualified aides and inadequate supervision, with staff being reported as asleep at their desks.
• Residents are allegedly limited in their phone communication, leading to feelings of isolation.
• Many negative experiences have been reported regarding cleanliness, including dirty furniture and unsanitary bathrooms.
• Families express regret about placing their loved ones in the facility due to poor care and unfulfilled promises regarding activities and support.
• Residents reportedly went without basic necessities like pillows and blankets, using makeshift items instead.
• Staffing levels are described as insufficient, with often only one person available to care for an entire floor of residents.

Review

Mary Agnes Manor has garnered a mix of reviews, reflecting a diverse range of experiences for residents and their families. On one hand, there are glowing testimonials that speak to the warm atmosphere and dedicated staff who treat residents like family. Reviewers highlight the facility's comforting ambiance, beautiful views, and various engaging activities such as movie nights, bingo games, exercise classes, and puzzles. Many families express satisfaction with the care provided to their loved ones, affirming that they felt secure and comfortable leaving relatives in the hands of the staff. The layout of the community is praised for its accessibility and connection to nature, with some noting that it presents a reasonable value for money.

However, these positive experiences stand in stark contrast to deeply concerning accounts from other families. One particular review raises alarming issues regarding resident safety; an aunt with mental disabilities has reportedly fallen multiple times since her admission—six times in less than a year—with one incident leading to a serious brain hemorrhage. This reviewer describes feeling appalled by the facility’s negligence and suggests that despite assurance from administration about their capability to handle her aunt's needs, substantial issues have arisen during her stay. Additionally, they express frustration over what appears to be coercive communication from management regarding payment matters.

Other reviews echo this sentiment of dissatisfaction but focus on different aspects of life within Mary Agnes Manor. One reviewer describes the interior as sterile and reminiscent of a hospital rather than an inviting home environment. They note that while staff were willing to negotiate pricing as part of an effort to attract more residents, this does not alleviate concerns about overall quality or care standards within the facility itself. Another individual echoes similar sentiments about unqualified aides who contribute to an impersonal atmosphere lacking warmth or genuine care.

A particularly distressing account comes from another relative who highlights numerous hazards including dirty furniture, inadequate bedding supplies for residents—such as using laundry bags as pillows—and unsanitary conditions throughout shared bathrooms. The reviewer paints a picture of neglect where patients are left unattended or forced into uncomfortable situations without adequate oversight or support from staff members who appear disengaged from their responsibilities.

Contrasting opinions continue when discussing communication barriers within Mary Agnes Manor; one friend reported frustrations over limited phone call allowances for residents—merely one call per morning and night—as well as feeling unwelcome during visits due to indifferent interactions with the aides on duty at those times. Furthermore, they noted cleanliness issues across resident accommodations which detracted significantly from their overall experience.

In sum, Mary Agnes Manor presents itself as a facility with great potential but also significant room for improvement in terms of staffing quality and resident care standards. While many families recount heartwarming experiences reflecting compassionate service reflected through meaningful relationships fostered between staff and residents—the opposing narratives raise critical red flags surrounding safety protocols along with proper training measures being enforced among employees responsible for vulnerable populations requiring essential assistance daily. This dichotomy leaves prospective clients contemplating whether this community can genuinely provide solace amidst ongoing concerns voiced by those whose experiences were marked by challenges rather than comfort during trying times faced by family members transitioning into assisted living environments such as these facilities offer today.

Physicians

• Urban Family Practice (0.2 miles)
• The Evergreen Exchange (1 miles)
• Jericho Road Community Health Center (1.1 miles)
• Ross Eye Institute (1.1 miles)
• 50 Gate Circle (2 miles)
• Primary Care Of WNY Primary Care Of Western New York Kenmore (4.1 miles)
• Kenmore Family Medicine (5.2 miles)

Pharmacies

• Rite Aid (0.2 miles)
• Rite Aid (0.6 miles)
• Rite Aid (0.8 miles)
• Walgreens (0.8 miles)
• Top's Markets (2.4 miles)
• Rite Aid (2.6 miles)
• CVS Pharmacy (2.8 miles)

Restaurants

• Betty's Restaurant (0.7 miles)
• Sidelines Sports Bar and Grill (1.1 miles)
• Anchor Bar (1.1 miles)
• Club Marcella (1.2 miles)
• Big Ditch Brewing Company (1.4 miles)
• Jack Rabbit (1.7 miles)
• Liberty Hound (1.8 miles)

Cafes

• Tim Hortons (0.9 miles)
• Wegmans Food Markets (2.6 miles)
• Starbucks (3.8 miles)
• Tim Hortons (4.1 miles)
• Tim Hortons (6.7 miles)
• Tim Hortons (6.8 miles)
• Wegmans Food Markets (7.1 miles)

Hospitals

• John R Oishei Children's Hospital (1.1 miles)
• Roswell Park Cancer Institute (1.3 miles)
• Erie County Medical Center (3.4 miles)
• Mercy Hospital Operating Room (5.4 miles)

Parks

• Delaware Park Marcy Casino (1.4 miles)
• Wilkeson Pointe (2.2 miles)
• Beaver Island State Park (6.2 miles)

Places of Worship

• Saint John Gualbert Catholic Church & Diocesan Shrine (5 miles)
• Queen of Angels (6.8 miles)

Theaters

• Regal Walden Galleria 4Dx & RPX (6.5 miles)
• AMC Maple Ridge 8 (7.6 miles)