Maxim Healthcare in Buffalo, NY

Pros

• Maxim Healthcare is an exceptional place to work.
• The Buffalo office is welcoming, with genuine warmth and positivity.
• The onboarding process is smooth and arranged to fit around schedules, supporting a healthy work/life balance.
• The staff do everything to ensure clients and caregivers are comfortable and satisfied with arrangements.
• Communication is prompt and pleasant.
• Maxim Healthcare enables caregivers to provide highly personalized and attentive care.
• The staff are amazing, professional, and helpful.
• Maxim is a great place to work with supportive management and staff.
• Nurses and aides are caring.
• The job offers flexible scheduling, competitive pay, and benefits such as paid vacation, overtime, and emergency leave.

Cons

• The reviewer felt she had suddenly become unacceptable to Maxim Healthcare.
• She described being treated unprofessionally, including being addressed by her first name as a 62-year-old patient.
• The reviewer believed the treatment was related to her Muslim faith and that she would not apologize for practicing her religion.
• Maxim Healthcare no longer provides CDPAP services for consumers as of 4/01/25.
• The phone staff’s tone was described as disrespectful and completely unprofessional.
• A reviewer said a poor judgment was made to decline care for a daughter with special needs because the home wasn’t deemed suitable.
• The reviewer called for better-trained staff and sensitivity training for managers.
• There were reports of short-staffing and inability to fill schedules, described as terrible.
• A reviewer stated aides do not show up on time, are late, have attitude, and do not adhere to care plans, resulting in a poor experience.
• At least one reviewer labeled Maxim Healthcare as the worst company ever.

Review

Maxim Healthcare Buffalo is best suited for families that want a highly flexible, caregiver-led in-home care experience and are prepared to work within a CDPAP framework as supported by a local office that staff consistently describe as responsive and personable. It is especially poised to serve households that value a strong team behind the scenes, care coordinators and office staff who can coordinate schedules, payroll, and caregiver introductions, while allowing families to select or change aides as needed. For families who want real-time, approachable coverage and a pathway for caregiver growth and development, this agency stands out in Buffalo’s market.

Those who may want to consider alternatives are clear. First, the CDPAP option is no longer provided by Maxim as of April 1, 2025, which immediately alters the calculus for any family relying on consumer-directed aide services. That structural change means seeking another agency or arranging direct hires rather than relying on Maxim for personal care assistance via CDPAP. Second, the reviews highlight a disquieting potential for uneven care delivery when staffing is thin or poorly scheduled, short-staffing leading to gaps, aides arriving late or not at all, and struggle to adhere to care plans. Families with strict, non-negotiable schedules or whose loved ones require unwavering consistency should be prepared to pursue alternatives or a robust backup plan.

On the plus side, the core strengths of Maxim in Buffalo consistently center on people: office teams that are described as friendly, patient, and responsive; onboarding that fits family timelines; and a culture that values teamwork and caregiver development. The best-received aspects include prompt communications, reliable support from care coordinators like Rocky and Danielle, and a workplace environment that many staff describe as supportive and rewarding. Families report that care managers and schedulers are accessible and that the organization promotes flexible scheduling, which can translate into better alignment between caregiver availability and a family’s routine. The breadth of positive practitioner experiences, reliable payroll, opportunities for advancement, and a sense of being part of a well-functioning team, adds real value when the system is running smoothly.

Yet the main drawbacks keep pace with the strengths. The most consequential cons are staffing reliability and consistency: instances of short-staffing, late arrivals, or aides not showing up, occasionally accompanied by disorganized communication or care-plan deviations. There are also serious, though less frequent, concerns about the tone and professionalism of some interactions and a troubling account of discrimination or disrespect tied to religious practice in one case. When these issues surface, they undermine trust and make families wary about placing a loved one in home care without explicit assurances. The high marks on satisfaction do not erase the risk that scheduling gaps or miscommunications can disrupt essential routines or safety.

How the pros offset the cons depends on the family’s profile and risk tolerance. For households able to tolerate occasional scheduling hiccups in exchange for a highly responsive office, strong caregiver relationships, and generous flexibility, Maxim’s advantages can outweigh the drawbacks. The agency’s commitment to supporting caregivers, plus the emphasis on timely communication and personalized coordination, tends to produce attentive, human-centered care when staffing is stable. For families who can lock in a dependable care team, the positive experiences cited by clients and staff, quality training, clear lines of accountability, and a culture of collaboration, materially reduce the impact of inevitable scheduling variances.

In the end, Maxim Healthcare Buffalo represents a solid option for families prioritizing flexibility, robust office support, and a caregiver-centric approach, provided that CDPAP is no longer part of the equation and there is a solid plan to manage potential staffing gaps. Prospective clients should secure explicit, written assurances about coverage, backup staffing, and escalation paths for missed visits or schedule changes. They should also verify current CDPAP status and explore alternative arrangements if consumer-directed care remains essential. Ultimately, Maxim is a practical, capable partner for Buffalo households willing to invest in clear expectations, proactive communication, and proactive contingency planning to make the most of a flexible, community-oriented home care model.

Located in Buffalo, New York, this area offers a variety of amenities and services that cater to senior living. With several physicians' offices nearby such as Ross Eye Institute and Urban Family Practice, residents have easy access to healthcare. Pharmacies like Walgreens and Rite Aid are also conveniently located for medication needs. A selection of restaurants including Anchor Bar and Liberty Hound provide dining options close by, while cafes such as Tim Hortons offer a place to relax and enjoy a cup of coffee. Nearby hospitals like John R Oishei Children's Hospital ensure easy access to medical care in case of emergencies. For recreational activities, parks like Delaware Park Marcy Casino and Wilkeson Pointe offer opportunities for outdoor enjoyment. Overall, this area provides a mix of conveniences and leisure options suitable for senior living.

Physicians

• Ross Eye Institute (0.2 miles)
• The Evergreen Exchange (1 miles)
• Urban Family Practice (1 miles)
• Jericho Road Community Health Center (1.5 miles)
• 50 Gate Circle (1.5 miles)
• Primary Care Of WNY Primary Care Of Western New York Kenmore (3.8 miles)
• Kenmore Family Medicine (5 miles)

Pharmacies

• Walgreens (0.2 miles)
• Rite Aid (0.4 miles)
• Rite Aid (0.9 miles)
• Rite Aid (1 miles)
• Rite Aid (1.7 miles)
• Top's Markets (2.4 miles)
• CVS Pharmacy (2.6 miles)

Restaurants

• Anchor Bar (0.2 miles)
• Betty's Restaurant (0.6 miles)
• Club Marcella (0.9 miles)
• Sidelines Sports Bar and Grill (1.1 miles)
• Big Ditch Brewing Company (1.1 miles)
• Jack Rabbit (1.4 miles)
• Liberty Hound (1.9 miles)

Hospitals

• John R Oishei Children's Hospital (0.3 miles)
• Roswell Park Cancer Institute (0.5 miles)
• Erie County Medical Center (2.5 miles)
• Mercy Hospital Operating Room (4.9 miles)

Cafes

• Tim Hortons (0.4 miles)
• Wegmans Food Markets (2.4 miles)
• Tim Hortons (3.5 miles)
• Starbucks (3.5 miles)
• Tim Hortons (6.2 miles)
• Tim Hortons (6.3 miles)
• Wegmans Food Markets (6.5 miles)

Parks

• Delaware Park Marcy Casino (1.5 miles)
• Wilkeson Pointe (2.3 miles)
• Beaver Island State Park (6.7 miles)

Places of Worship

• Saint John Gualbert Catholic Church & Diocesan Shrine (4 miles)
• Queen of Angels (6.6 miles)

Theaters

• Regal Walden Galleria 4Dx & RPX (5.6 miles)
• AMC Maple Ridge 8 (7 miles)