Maxim Healthcare

Pros

• Maxim Healthcare is described as an exceptional place to work with supportive management and good work?life balance.
• The Buffalo office is praised for its friendly, helpful, and personal service.
• The staff are consistently described as friendly, patient, helpful, and professional.
• Rocky is repeatedly commended for prompt, reliable communication and helpful assistance.
• The onboarding process is noted as smooth and accommodating to individual schedules.
• Clients and families report easy access to the office, warm greetings, and compassionate care.
• Maxim is recognized for responsive service, knowledgeable staff, and effective problem-solving in CDPAP.
• The company is noted to offer benefits and opportunities such as overtime, making it an attractive employer.

Cons

• She felt she was treated unprofessionally and discriminated against because of her Muslim faith.
• The staff's phone demeanor was disrespectful and unprofessional after hearing her name.
• Maxim Healthcare no longer provides CDPAP services for consumers.
• A reviewer described a decline in care for her daughter as poor judgment that wasted their time.
• Her family experienced delays because staff deemed the home not suitable, despite still getting things in order.
• There were ongoing issues with short staffing, making scheduling difficult and forcing families to cover shifts.
• Aides sometimes did not show up, were late, had attitudes, fell asleep, or did not follow the care plan.
• Complaints were reportedly laughed at, and the company's response was described as a joke.

Review

Maxim Healthcare in the Buffalo area appears to be a company that inspires a wide range of experiences, from deep appreciation and gratitude to serious concerns about discrimination, scheduling reliability, and shifts in service offerings. The collective voice from the reviews paints a landscape where some clients and families feel supported, respected, and well cared for, while others encounter frustrations that touch on communication, cultural sensitivity, and practical logistics. A recurring thread is the shift in CDPAP services, with one note stating that as of April 1, 2025, Maxim no longer provides CDPAP services for consumers, a change that has left some families seeking alternatives and wondering how to navigate the new policy while preserving the quality of care they need.

Among the most troubling experiences reported are concerns about disrespect and potential religious bias. One client, a Muslim woman, described unprofessional treatment and a pattern of being addressed by her first name in a way that felt disrespectful, paired with a tone on the phone they interpreted as discriminatory. She emphasizes the importance of staff who understand her home and her needs, and she calls for sensitivity training for managers and better phone etiquette overall. In another instance, a family recounted a decision by staff they viewed as poor judgment when a daughter with special needs was declined care because the home was deemed "not suitable." The reviewer notes that they had just moved into a new home and were still getting settled, underscoring the frustration that can arise when logistical assessments overshadow urgent care needs. Taken together, these accounts highlight the critical need for respectful, culturally aware communication and clearer criteria when making care decisions.

In contrast, a very different set of experiences centers on the Buffalo office as a workplace and as a service provider. A significant portion of the reviews celebrate Maxim as a place of satisfaction and professional fulfillment. Employees describe flexible schedules, the ability to pick up shifts, competitive pay, and a benefits package that includes paid vacation, overtime, and emergency leave - factors that contribute to a strong work?life balance and a sense of value in the role. Several reviews speak to highly personalized and attentive care, with clients and family members praising the ease of contacting the office and receiving friendly, compassionate responses. The positive sentiment extends to the onboarding process, which many say is smooth and accommodating to individual schedules, and to the overall office culture, which is described as warm, welcoming, and supportive.

Beyond the general workplace atmosphere, individual staff members are repeatedly highlighted as exemplary. Testimonials mention Rocky, Danielle, Stacey, Janine, Kristin, and other team members as consistently helpful, patient, and responsive. The praise covers both administrative efficiency and front-line support, with many reviewers noting prompt phone calls and emails, helpful problem solving, and a dedication to making the care arrangement workable and satisfactory for both the caregiver and the client. The consistency of these endorsements - paired with statements like "the Buffalo office is spectacular" and "genuine warmth and positivity" - paints a portrait of a local operation that many people feel proud to be part of and eager to recommend.

Nevertheless, not every experience aligns with the overwhelmingly positive sentiment. A few reviews point to ongoing challenges such as short-staffing and difficulty filling schedules, which can create real burdens for families who rely on dependable care. One reviewer described being short-staffed for more than a week and having to cover shifts while balancing full-time jobs, expressing clear frustration with the systemic strain this creates. Other comments question the reliability and punctuality of aides, noting issues with late arrivals and inconsistencies in following care plans. In the end, these voices remind readers that even a company with strong internal culture and many dedicated employees can encounter operational hurdles that impact client satisfaction.

Taken together, the collection of reviews presents a nuanced picture of Maxim Healthcare in Buffalo. The company is clearly valued by many for its caring staff, responsive communication, and supportive work environment, and there is substantial faith placed in individual team members who go above and beyond to assist families. At the same time, there are substantive concerns about discrimination and respectful treatment, the implications of policy shifts like the cessation of CDPAP services, and the practical realities of scheduling and caregiver reliability. For those considering Maxim either as clients seeking home care or as potential employees, the message is clear: there is much to commend, but it is important to engage directly with counselors and office staff to understand current policies, training initiatives, and how the local team plans to address logistical challenges and promote respectful, culturally sensitive care for all clients.

Located in Buffalo, New York, this area offers a variety of amenities and services that cater to senior living. With several physicians' offices nearby such as Ross Eye Institute and Urban Family Practice, residents have easy access to healthcare. Pharmacies like Walgreens and Rite Aid are also conveniently located for medication needs. A selection of restaurants including Anchor Bar and Liberty Hound provide dining options close by, while cafes such as Tim Hortons offer a place to relax and enjoy a cup of coffee. Nearby hospitals like John R Oishei Children's Hospital ensure easy access to medical care in case of emergencies. For recreational activities, parks like Delaware Park Marcy Casino and Wilkeson Pointe offer opportunities for outdoor enjoyment. Overall, this area provides a mix of conveniences and leisure options suitable for senior living.

Physicians

• Ross Eye Institute (0.2 miles)
• The Evergreen Exchange (1 miles)
• Urban Family Practice (1 miles)
• Jericho Road Community Health Center (1.5 miles)
• 50 Gate Circle (1.5 miles)
• Primary Care Of WNY Primary Care Of Western New York Kenmore (3.8 miles)
• Kenmore Family Medicine (5 miles)

Pharmacies

• Walgreens (0.2 miles)
• Rite Aid (0.4 miles)
• Rite Aid (0.9 miles)
• Rite Aid (1 miles)
• Rite Aid (1.7 miles)
• Top's Markets (2.4 miles)
• CVS Pharmacy (2.6 miles)

Restaurants

• Anchor Bar (0.2 miles)
• Betty's Restaurant (0.6 miles)
• Club Marcella (0.9 miles)
• Sidelines Sports Bar and Grill (1.1 miles)
• Big Ditch Brewing Company (1.1 miles)
• Jack Rabbit (1.4 miles)
• Liberty Hound (1.9 miles)

Hospitals

• John R Oishei Children's Hospital (0.3 miles)
• Roswell Park Cancer Institute (0.5 miles)
• Erie County Medical Center (2.5 miles)
• Mercy Hospital Operating Room (4.9 miles)

Cafes

• Tim Hortons (0.4 miles)
• Wegmans Food Markets (2.4 miles)
• Tim Hortons (3.5 miles)
• Starbucks (3.5 miles)
• Tim Hortons (6.2 miles)
• Tim Hortons (6.3 miles)
• Wegmans Food Markets (6.5 miles)

Parks

• Delaware Park Marcy Casino (1.5 miles)
• Wilkeson Pointe (2.3 miles)
• Beaver Island State Park (6.7 miles)

Places of Worship

• Saint John Gualbert Catholic Church & Diocesan Shrine (4 miles)
• Queen of Angels (6.6 miles)

Theaters

• Regal Walden Galleria 4Dx & RPX (5.6 miles)
• AMC Maple Ridge 8 (7 miles)