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2.3 from 40 reviews
5 stars
8
4 stars
3
3 stars
3
2 stars
3
1 stars
23
Overall Review of Elderwood At Cheektowaga
caveat8 reviews mention this
Care quality feels inconsistent
Several residents are described as not getting timely basic care.
A recurring concern is that basic care can be missed or delayed. Reviews describe issues like call button response taking a long time, diapers going unchanged, bathing being pushed off, and residents not being helped when they need the bathroom. Others mention medication delays and hygiene limits, including a report that showers happened only twice per week. That said, a number of families also describe periods where aides and nurses took their concerns seriously and day-to-day care improved.
caveat8 reviews mention this
Staffing levels come up often
Residents and families frequently mention understaffing.
Many reviews point to staffing challenges that affect responsiveness. Some residents and families describe call buttons going unanswered for hours, nurses being late with medication, or not seeing enough staff during visits. Even among the more positive reviews, several families still mention the facility being understaffed and say they had to be assertive to get attention. When staff do respond, those same families often describe the help as caring and respectful within the limits of the staffing situation.
caveat12 reviews mention this
Cleanliness and odors divide reviews
Cleanliness is a major point of contention in reviews.
Cleanliness is described very differently across reviews. Multiple negative reviews mention the building smelling strongly of urine and feces, with stained or dirty surroundings and unclean rooms. A separate set of reviews explicitly say the facility is very clean, with some families also calling out how staff kept things tidy. Because both experiences show up, it seems cleanliness is not consistently perceived the same way by every family.
common9 reviews mention this
Food gets mixed feedback
Dining is frequently mentioned, with both praise and complaints.
Food is a commonly referenced part of the experience. Several negative reviews describe meals as bad, cold, or not fit for residents, and some also connect the diet to physical discomfort. Positive reviews mention meal choices and a dining room where residents look forward to eating with others. One review also calls out that the food can be awful while still describing improvements in other areas of care.
differentiator7 reviews mention this
Rehab therapy earns strong praise
Physical and therapy services are described as helpful.
When reviewers discuss rehabilitation, many report encouraging progress from PT and OT. Multiple families describe therapy pushing residents to regain strength, helping with recovery after surgery or rehab needs, and providing a positive experience during the stay. Even some reviewers who were unhappy with nursing care still highlighted therapy as a bright spot. Others describe good outcomes like easier mobility after starting rehab.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
172 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Buffalo Niagara International (4 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Restaurants
Subway (1.3 miles)
Alton's Restaurant (1.3 miles)
Restaurant Depot (1.4 miles)
Olive Garden (1.6 miles)
Pubski Pub (1.7 miles)
Chick-Fil-A (1.9 miles)
The Cheesecake Factory (2 miles)
Transportation
Amtrak - Buffalo, NY Depew Station (BUF) (1.6 miles)
Southwest Airlines Co. (3.2 miles)
TSA Pre-️Lane (3.2 miles)
Buffalo Niagara International Airport (BUF) (3.3 miles)
Pharmacies
Rite Aid (2 miles)
Walgreens (2.1 miles)
Top's Markets (2.1 miles)
Top's Markets (2.2 miles)
Wegmans (2.3 miles)
Rite Aid (2.3 miles)
Wegmans (2.4 miles)
Theaters
Regal Walden Galleria 4Dx & RPX (2 miles)
Regal Transit Center & IMAX (5.3 miles)
Cafes
Wegmans Food Markets (2.2 miles)
Starbucks (3.1 miles)
Tim Hortons (3.8 miles)
Wegmans Food Markets (4.2 miles)
Tim Hortons (5 miles)
Starbucks (6.2 miles)
Starbucks (6.4 miles)
Places of Worship
Saint John Gualbert Catholic Church & Diocesan Shrine (2.7 miles)
Medicare provides limited coverage for skilled nursing home care, covering full benefits for the first 20 days and partial benefits up to 100 days under certain conditions, after which families must explore alternative funding options like Medicaid or long-term care insurance to manage potentially high costs. Proactive planning is essential to navigate the complexities of financing ongoing care once Medicare coverage ends.
Geriatric care managers create personalized care plans for older adults, addressing their medical, social, financial, and psychological needs while coordinating services and advocating for their well-being. They help families navigate caregiving challenges but may be hindered by high costs and a shortage of qualified professionals.
The article highlights the importance of empathy and open communication when comforting someone who is grieving, noting that grief is unique to each individual and emphasizing the need for sincere expressions of condolence, active listening, and ongoing support. It also addresses cultural differences in mourning practices and encourages tailored approaches to provide effective comfort.
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