Keser Nursing and Rehabilitation Center, Inc

Pros

• The staff at Bedford Center are kind and helpful, going the extra mile to meet patients' needs in a timely manner.
• Dr. Keys is professional and communicates clearly, with a painless procedure.
• Bedford Center is an excellent place for nursing and rehab, with dedicated physical therapists and outstanding kosher food, and a vigilant, caring nursing staff.
• First-time visitors note professional, attentive staff, and clean, bright, cheerful patient rooms.
• The facility is clean, and residents and staff seem to genuinely enjoy being there.
• The security staff are friendly and helpful, contributing to a welcoming environment.
• The nurses and staff are kind and caring, providing loving care to patients.
• The physical therapists treat patients like family and consistently go the extra mile to support safe daily routines.
• The overall atmosphere is caring and attentive to both residents and staff.
• The establishment is highly regarded and widely recommended by visitors.

Cons

• They note that the longer a loved one stays, the less attention they receive from staff.
• They claim privacy is compromised by cameras in the facility, making outside conversations difficult.
• They say restorative care stops once therapists are reassigned to CNA duties, leaving patients without needed therapy.
• They allege a CNA damaged a resident's laptop by spilling orange juice on the keyboard and did not apologize, with administration offering only a replacement under policy.
• They report a CNA stole a resident's tablet, with the incident only resolved after camera evidence.
• They assert discrimination against non-Jewish residents, noting preferential treatment for Jewish residents in religious accommodations.
• They state the social workers are not performing real social work, only routine tasks.
• They describe a CNA as unprofessional, loud, and rude toward residents and coworkers.

Review

A wide range of experiences unfolds when you read through the stories shared about Bedford Center Nursing and Rehabilitation Center in Brooklyn. On one hand, many patients and families speak with gratitude about the people who staff the facility: doctors, nurses, therapists, social workers, and aides who went out of their way to meet needs, answered questions, and kept care moving quickly and smoothly. A former in-house rehab patient who spent 67 days there described the overall staff as compassionate, professional, and relentlessly helpful, noting that everyone - from physicians to cleaners - "went the extra mile" to ensure timely attention. The sentiment is echoed by others who call the staff "kind and caring," with several praising the physical therapy team for being dedicated and effective, and even singling out specific clinicians and desks staff for their warmth and responsiveness. In some reviews, families mention immediate improvements in a loved one's comfort and mobility as a direct result of attentive therapy and vigilant nursing care.

Yet the same pool of reviews also reveals notable tensions and shortcomings that temper the otherwise positive highlights. A recurring theme is that the quality of care can feel inconsistent - highly positive during certain periods (especially around therapy and routine nursing attention) but dipping in other phases of a patient's stay. One long-term resident's account captures this duality: during physical therapy, care felt excellent and attentive, but once the active therapy period ended, restorative services seemed to wane as staff duties shifted toward other tasks. The sense that attention may diminish over time is a delicate thread running through several comments, with some reviewers pointing to structural or staffing issues that affect continuity of care.

There are also specific incidents that weigh on perceptions of accountability and safety. A couple of reviewers allege troubling professional behavior by individual staff members, including a CNA who damaged a resident's personal laptop with orange juice and allegedly did not apologize, and another CNA reported to have stolen a tablet during a night shift - an incident that reviewers say was only resolved after surveillance footage came to light. In at least one case, an administrator's response was described as dismissive, highlighting policies that some felt protected the staff member more than the patient. These anecdotes contribute to a larger conversation about privacy, respect, and the balance between having a secure, supervised environment and maintaining a sense of personal dignity for residents.

Privacy and cultural considerations also surface in the narratives. Several reviewers mention a high level of surveillance within the facility, with cameras described as ubiquitous and sometimes interpreted as infringing on residents' ability to speak freely or maintain privacy. Alongside this, religious and cultural accommodations are noted, with several reviewers praising kosher food offerings and noting a respectful atmosphere around Jewish observance. However, there are also voices that describe a perception of preferential treatment - claims that Jewish residents appear to be prioritized for certain services or privileges, leaving non-Jewish residents feeling less accommodated. These contrasting perspectives highlight the complexity of managing a diverse resident population with differing needs and expectations.

Discharge planning, social work, and post-hospital logistics emerge as another area of concern. A reviewer recounts being discharged and told by a social worker that arrangements had been made, only to find themselves without housing and facing a difficult, lengthy journey to care after leaving Bedford - an experience that left the individual feeling abandoned rather than supported. Others describe social workers as present but not effectively engaged in meaningful social work, contributing to frustration and a sense that coordination beyond the walls of Bedford was lacking. Together, these accounts suggest that while Bedford may excel in daily care and therapy, transitions out of the facility and the coordination of subsequent care require more robust attention.

On the positive side, a number of reviews emphasize the facility's cleanliness, safety, and the overall demeanor of staff who greet visitors warmly. Some reviewers travel long distances or visit for brief periods and still leave with strong impressions of an orderly environment, friendly security personnel, and a front desk team that handles inquiries with efficiency. Families note that the floor staff and nursing teams can be attentive, that rooms are well-kept, and that the general atmosphere feels calm and welcoming. One reviewer even describes the place as a source of pride for those affiliated with it, stating it is a "Caring and Attentive atmosphere" and that Bedford "ROCKS" for the community it serves. The combination of professional massage, physical therapy, nursing vigilance, and personal warmth creates a compelling picture of a facility that many would still recommend to others.

Taken together, the set of experiences at Bedford Center Nursing and Rehabilitation Center paints a nuanced portrait: a facility capable of delivering high-quality therapy, respectful and compassionate daily care, and a supportive environment that many families find reassuring. At the same time, there are critical concerns about consistency of care, accountability for staff behavior, privacy practices, and the effectiveness of discharge planning and social work. For prospective families and patients, the message across these stories is not a simple verdict but a candid invitation to visit, observe, and engage with care teams closely - asking pointed questions about therapy continuity, incident reporting, privacy safeguards, and the steps the facility takes to ensure smooth transitions home or to next levels of care. If you value strong therapy and a generally kind staff, Bedford Center may be a good fit; just be prepared to monitor communication, advocate for needs, and confirm discharge and aftercare plans before leaving the facility.

Located in the vibrant borough of Brooklyn, this particular neighborhood offers a range of amenities that cater to senior living. With several pharmacies including Duane Reade and CVS nearby, accessing medication and healthcare essentials is convenient. The area is also home to various cafes like The West and East One Coffee Roasters, perfect for socializing or enjoying a cup of coffee. For nature enthusiasts, there are numerous parks such as Herbert Von King Park and Fort Greene Park within close proximity. Transportation options include multiple subway stations and the LIRR, providing easy access to the rest of New York City. Additionally, a variety of restaurants like Kimbap Lab and Katz's Deli offer diverse dining options. For entertainment, there are theaters like Alamo Drafthouse Downtown Brooklyn and hospitals such as NewYork-Presbyterian Brooklyn Methodist Hospital and VA Medical Center nearby for healthcare needs. Overall, this neighborhood provides a well-rounded environment for seniors seeking convenience, comfort, and accessibility in their daily lives.

Pharmacies

• Duane Reade (0.5 miles)
• Duane Reade (1.1 miles)
• Wegmans (1.1 miles)
• Prospect Drugs (1.1 miles)
• CVS Pharmacy (1.2 miles)
• Duane Reade (1.3 miles)
• CVS Pharmacy (1.4 miles)

Cafes

• The West (0.9 miles)
• East One Coffee Roasters (2.4 miles)
• Black Stone Roasters (3.4 miles)

Parks

• Herbert Von King Park (0.9 miles)
• Fort Greene Park (1.1 miles)
• Domino Park (1.1 miles)
• East River Park (1.3 miles)
• East River State Park (1.4 miles)
• McCarren Park (1.4 miles)
• Bushwick Inlet Park (1.5 miles)

Transportation

• MTA Subway - Metropolitan Ave (1 miles)
• MTA - Dekalb Avenue Subway Station (1.4 miles)
• LIRR - Atlantic Terminal (1.5 miles)
• MTA Subway - Jay St/MetroTech (1.6 miles)
• MTA Subway - Hoyt/Schermerhorn Sts (1.6 miles)
• MTA Subway - High St/Brooklyn Bridge (1.8 miles)
• MTA Subway - 7th Ave (1.8 miles)

Restaurants

• Kimbap Lab (1.1 miles)
• Subway - 334 Grand St (2 miles)
• Katz's Deli (2.2 miles)
• Pier 17 (2.3 miles)
• Dominique Ansel Bakery (2.9 miles)
• Daily Provisions (3 miles)

Theaters

• Alamo Drafthouse Downtown Brooklyn (1.5 miles)
• Alamo Drafthouse Cinema Lower Manhattan (2.7 miles)
• AMC Kips Bay 15 (3.1 miles)

Hospitals

• NewYork-Presbyterian Brooklyn Methodist Hospital (2.5 miles)
• VA Medical Center (2.7 miles)
• Bellevue Hospital Center (2.9 miles)
• Kings County Hospital Center (3.1 miles)