Overall Review of Concord Nursing And Rehabilitation Center
common
24 reviews mention this
Staff are caring and attentive
Many residents and families describe staff as caring, professional, and responsive.
A large share of reviewers say the staff treats residents with compassion and keeps the experience supportive during rehab. Multiple comments mention nurses and aides being kind, attentive, and willing to explain things, with several families specifically thanking staff for the care and communication they did receive. A smaller set of reviews goes the other direction, describing unprofessional behavior, rudeness, and missed follow-through, including complaints about how staff handled calls and basic needs. Overall, residents describe a mix of experiences tied to day-to-day responsiveness.
caveat
10 reviews mention this
Cleanliness comes up both ways
Reviews mention cleanliness frequently, including both spotless praise and serious odor or pest complaints.
Some reviewers specifically praise the facility as clean, with rooms cleaned daily and hallways described as well kept. Others report problems that are hard to overlook, including bad smells, reports of roaches or bugs, and concerns about dirty or poorly maintained spaces. A few comments also connect the environment to how comfortable people felt during visits. Taken together, cleanliness seems to vary by reviewer and circumstance.
caveat
7 reviews mention this
Communication and phones frustrate
Several reviews say it can be hard to reach staff by phone or get timely updates.
Some reviewers describe problems getting throughâphones ringing without answers or calls not being picked up promptly. Others complain they struggled to receive information after medical visits, saying they had to follow up repeatedly to get summaries or help. One review also calls out concerns about access to phones in patient rooms, making it harder for residents to reach the nurses station. While a few families mention staff being helpful when they could connect, the recurring theme is that communication is inconsistent.
caveat
9 reviews mention this
Care and medication monitoring worries
Some families report concerns about medication handling, monitoring, and follow-through on medical needs.
Negative reviews include allegations around medication management and monitoring, such as concerns about not communicating about medications, keeping residents on sedating meds, or not catching issues quickly enough. Several comments describe safety and personal-care failures, including falls and concerns about not turning or changing residents as needed. A few reviewers also mention delayed doctor-related follow-up or missed appointments, and one family says they were not informed after a serious event. Positive reviews do exist that describe rehab going well, but these medical-care concerns drive a noticeable portion of the negative feedback.
common
3 reviews mention this
Dining quality is a mixed point
Food quality shows up as a recurring point, with some calling it inadequate.
One reviewer says the food was consistently not good, including daily meal issues and conversations with the dietician about carbohydrates for gaining muscle. Other reviews mention residents being well taken care of during rehab, but they do not go deep into dining. The dining theme that does appear tends to be driven by complaints about meal quality and how feeding and updates were handled.
common
2 reviews mention this
Nearby stops for errands
Nearby pharmacies and a park are referenced in the listing details.
The surrounding area includes nearby options for errands and quick trips, which can help families handle routine needs while visiting. Nearby references include pharmacy options and nearby green space. This isnât a major theme in reviews, but it supports convenience for people coordinating care and appointments.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
140 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
LaGuardia (7 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Physical therapy
Special dietary restrictions
Concierge services
Planned day trips
English
Convenient access to nearby restaurants, parks, pharmacies, theaters, transportation, and hospitals.
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