Willoughby Nursing Home

Pros

• The staff are extremely friendly, and there is always a smile on their visits.
• The clinical team is respectful, responsive, and attentive.
• The facility is clean, and the staff are kind, compassionate, and highly professional.
• Nonclinical staff are responsive, help with paperwork efficiently, and billing is clear.
• Touring the facility was a positive experience; the staff were kind and compassionate, with answers provided by team members like Michelle.
• The staff treat patients like family and clearly love what they do, putting families at ease.

Cons

• The care is subpar and the staff refused to help the grandfather walk again.
• The staff are rude, the food is inedible, and service to patients is painfully slow.
• The owners are accused of elder abuse and should not be in the business.
• The facility is unsafe after hours, with unsecured doors and no one at the desk.
• The lobby is dirty with spilled food and residents left outside or in soiled conditions.
• Rehabilitation plans take days to start and to implement, with nurses described as self-entitled.
• Billing practices are described as scams, including inflated charges and deceptive Medicaid handling.
• There is clear evidence of mismanagement and poor leadership, such as losing a patient or misplacing rooms.

Review

The reviews paint a picture of a facility where experiences vary dramatically from one family to the next. A number of readers express deep disappointment and concern about overall care, safety, and administration. One reviewer harshly denounces the care as subpar and even calls for the owners to be charged with elder abuse, describing a pattern of neglect and negative outcomes that extend beyond occasional missteps. Another voice echoes that sentiment in more graphic terms, stating that healing and walking rehabilitation were not pursued and that staff were rude, with food deemed inedible and service times excessively long. The impression left by these accounts is that, for some residents, the daily reality can feel chaotic and unsatisfactory, especially when medical needs require timely, attentive intervention.

Against this, there are positive notes that offer a contrasting view. Several reviewers speak warmly about individual staff members and the overall climate of care when they visited loved ones. One grandma's testimony highlights excellent treatment, implying that caretakers can be among the best in the field when things align. Other comments describe staff as kind, courteous, and highly professional, with frequent praise for the clinical team, the admissions office, and nonclinical staff who return calls promptly and handle paperwork efficiently. These positive voices emphasize personal connections, remembering patient details, and a sense of trust and reassurance that families feel when their relatives are in the facility's care.

A recurring cluster of critiques centers on the speed and effectiveness of treatment plans and the consistency of rehabilitation services. Multiple reviewers recount delays in developing and implementing rehabilitation plans, with therapy often appearing sporadic or absent - especially on weekends. One account describes a Sunday with only one nurse for a large patient load and a week with minimal or no therapy sessions, prompting questions about whether proper medical oversight occurs in a timely manner. The frustration is amplified by stories of patients left in their rooms for long stretches, some in discomfort or in need of assistance who could not readily access help. These narratives emphasize gaps in routine oversight, timely doctor visits, and dependable therapeutic intervention.

Financial and administrative concerns figure prominently in several accounts. The most inflammatory stories allege deceptive billing practices and resistance to filing insurance claims. One reviewer describes a six-figure bill for wound care after initial weeks of treatment and accuses staff of pressuring the patient to enroll in Medicaid in order to keep the resident there. Others claim that Medicaid applications were mishandled or lost, and that the facility repeatedly deflected responsibility, promising actions that never materialized. The sense across these posts is that billing and Medicaid processes were opaque at best and, at worst, obstructive to obtaining rightful coverage. There are also complaints about transport fees and co-pays that seemed excessive or improperly charged after discharge.

Safety, cleanliness, and facility upkeep are themes that surface repeatedly. A few harsh observations describe visible cleanliness issues in common areas - spilled food, discarded garbage in the lobby, and even a resident left outside in freezing weather. There are stories about belongings going missing, such as glasses, and about rooms or facilities that appeared neglected or inadequately prepared for new arrivals. In several instances, reviewers mention lapses in essential care routines, such as bathing or timely assistance, which fueled a perception that patient well-being could be compromised by systemic disorganization or understaffing.

Within the many negative accounts, there are still several strong reminders that not all experiences are the same. Some reviewers stress that staff can be caring and responsive when properly resourced and when their workload allows for attentive interaction. A recurring theme is that the facility has the capacity to provide compassionate care and professional support, particularly from frontline aides, nurses, and some administrators who work to smooth transitions for families. Those positive narratives often highlight specific individuals - names like Michelle, Lauren, and other team members - who were described as helpful, patient, and thorough in answering questions, assisting with Medicaid transitions, and coordinating with medical and administrative teams.

Taken together, the collection portrays a facility with a highly inconsistent track record. For some families, it is a place of genuine care, efficiency, and dignity where staff are attentive, the environment is reasonably clean, and communication is effective. For others, it is a source of distress marked by neglect, poor staffing levels, slow responses to needs, confusing or problematic billing practices, and a lack of reliable medical oversight. The divergence in experiences appears to hinge on factors like staffing levels at any given time, the availability of therapists and doctors, and the degree to which administration engages with families to clarify processes and address concerns. In short, the facility is described as having the potential for excellent, compassionate care, but several reviews warn that that potential is not consistently realized and that important issues demand accountability and concerted improvement.

This neighborhood in Brooklyn offers a convenient location with easy access to multiple pharmacies, transportation options, parks, cafes, restaurants, theaters, and hospitals. With several pharmacies nearby, it provides convenience for obtaining necessary medications. The proximity to various subway stations allows for easy travel around the city. The numerous parks in the area offer opportunities for outdoor recreation and relaxation. Additionally, there are plenty of dining options ranging from casual cafes to upscale restaurants. For entertainment, there are theaters within a short distance. In terms of healthcare facilities, there are several hospitals nearby providing access to medical services when needed. Overall, this neighborhood provides a range of amenities and services that would make it a suitable option for senior living in Brooklyn.

Pharmacies

• Walgreens (0.5 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (1.1 miles)
• Duane Reade (1.1 miles)
• Rite Aid (1.2 miles)
• Rite Aid (1.5 miles)
• Walgreens (1.6 miles)

Transportation

• MTA Subway - Jefferson St (0.7 miles)
• MTA Subway - Myrtle/Wyckoff Ave (1 miles)
• MTA Subway - Metropolitan Ave (1.5 miles)
• MTA - Broadway Junction Subway Station (2 miles)
• MTA Subway - Franklin Avenue-Medgar Evers College (2.4 miles)
• MTA Subway - 7th Ave (2.6 miles)
• MTA Subway - Grand Army Plaza (2.6 miles)

Parks

• Herbert Von King Park (1 miles)
• McCarren Park (1.8 miles)
• Domino Park (2.2 miles)
• East River State Park (2.2 miles)
• Bushwick Inlet Park (2.3 miles)
• Fort Greene Park (2.4 miles)
• East River Park (2.6 miles)

Cafes

• The West (1.4 miles)
• East One Coffee Roasters (3.6 miles)

Restaurants

• Kimbap Lab (2 miles)
• Subway - 334 Grand St (3.4 miles)
• Katz's Deli (3.4 miles)
• Pier 17 (3.7 miles)
• Daily Provisions (4 miles)
• Dominique Ansel Bakery (4.2 miles)

Theaters

• Alamo Drafthouse Downtown Brooklyn (2.8 miles)
• AMC Kips Bay 15 (3.9 miles)
• Alamo Drafthouse Cinema Lower Manhattan (4.1 miles)

Hospitals

• Kings County Hospital Center (2.9 miles)
• NewYork-Presbyterian Brooklyn Methodist Hospital (3.3 miles)
• VA Medical Center (3.6 miles)
• Bellevue Hospital Center (3.7 miles)