Overall Review of The Phoenix Rehabilitation And Nursing Center
differentiator
6 reviews mention this
Concierge help stands out
Residents and families describe concierge support as responsive and problem-solving.
Multiple reviewers mention the concierge role by name and describe it as the fastest way issues were handled during their stay or visits. In at least one account, concierge resolved a concern within about half an hour after it had been bothering someone for days. Residents also describe being comfortable because concerns were taken care of through staff support, including concierge.
common
10 reviews mention this
Therapy quality is a focus
Physical and occupational therapy receive frequent praise for motivation and hands-on help.
Reviewers repeatedly highlight physical therapy and occupational therapy as a key reason they felt progress or relief during rehab. Several accounts describe therapists who push through pain and help patients reach goals, while others mention problem-solving when exercises caused discomfort. Even some critical reviewers still point to therapy teams as the strongest part of the experience.
common
18 reviews mention this
Staff friendliness shows up often
Many reviewers describe staff as kind, courteous, and attentive to residents.
A large share of reviewers describe the staff as pleasant, helpful, and respectful, including nurses, CNAs, and therapists. Some families say the staff made it easier to handle difficult situations during a loved one’s recovery. There are also reviews that criticize professionalism and responsiveness, but the overall pattern of many positive accounts centers on people treating residents with care.
common
12 reviews mention this
Cleanliness and calm are reported
Reviewers often mention the facility being clean and orderly.
Several reviewers describe the building as clean, neat, and well maintained, sometimes adding that the environment feels calm or welcoming. Housekeeping is specifically praised in a few accounts, and another review notes rooms and floors staying clean. A smaller number of negative reviews complain about cleanliness or cleanliness-related neglect, including dirty rooms and pests, so experiences are not consistent across reviewers.
caveat
5 reviews mention this
Food and dining feel inconsistent
Dining experiences vary, with complaints about food quality and limited dining setup.
Some reviewers say meals were enjoyable, with one mentioning a delicious lunch, while others describe food as gross or not good enough. There is also confusion in reviews about the dining setup, including at least one comment that the facility does not have a cafeteria. Since the community lists restaurant-style dining and special diet support, what residents thought of day-to-day meals appears to depend on the individual experience.
caveat
6 reviews mention this
Staffing and care coverage concerns
Some reviewers report shortages and inconsistent hands-on care.
A recurring negative theme is that staffing levels were not enough to meet care needs, including accounts that describe long waits for help or fewer therapy sessions than expected. Several critical reviews point to hygiene concerns, medication management worries, and instances where families felt oversight was lacking. Other reviewers describe excellent care and responsiveness, suggesting outcomes differ across stays and units.
common
2 reviews mention this
Nearby conveniences are close
The surrounding area includes nearby pharmacies and transit options.
For visits and errands, reviewers benefit from quick access to nearby services and public transit in the area. The listing also places several pharmacies and subway stops within short walking distance, which can make outings and coordination easier for families.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
400 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
LaGuardia (8 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Dedicated, compassionate caregivers delivering consistent care with customizable service options and strong safety practices.
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