The Phoenix Rehabilitation And Nursing Center

Pros

• Ms. Hutchinson is recognized as a great asset to the organization, exuding professionalism and compassion.
• The Phoenix Rehabilitation & Nursing Center is described as a well-run, clean, and organized facility with patient-focused staff.
• Mario's family appreciates the diligent care provided by the team, including nurses and therapists, which greatly improved his mobility.
• The facility offers a nice mix of activities for residents, allowing them to stay active and engaged.
• Overall, patients experienced positive interactions with competent staff members during their stay at The Phoenix Rehabilitation & Nursing Center.

Cons

• The food provided at the facility is gross and unappetizing.
• The doctors are often unavailable, and when they are, their opinions conflict with each other.
• Most nurses seem indifferent to patient concerns, with only a few showing genuine care and empathy.
• The head nurse is rarely available, and the second in command displays rude behavior and a lack of concern for patient welfare.
• A family member's urgent health crisis was ignored by staff who were preoccupied with personal conversations.
• Communication with the facility is poor, as operators frequently hang up on callers without addressing their inquiries.
• Patients do not receive timely medication or care, leading to serious health concerns.
• Staff members appear more focused on gossiping and socializing than attending to patients' needs.
• Residents suffer from bedsores and blisters due to neglectful care while confined to their beds for extended periods.
• Patients experience mental distress from isolation and inadequate emotional support during their stay.

Review

The reviews of The Phoenix Rehabilitation & Nursing Center paint a complex and troubling picture of the facility, reflecting a stark contrast between professional care and alarming negligence. Many reviewers express deep dissatisfaction with the quality of care their loved ones received, highlighting issues such as staff unavailability, neglectful attitudes, and inadequate medical attention, particularly in critical situations. A prominent theme within these accounts is the lack of effective communication among healthcare professionals—patients often found themselves confronted with conflicting medical opinions from various doctors while struggling to reach anyone who would take their concerns seriously.

One particularly harrowing incident describes how a head nurse at the facility was seemingly preoccupied with personal conversations to the detriment of patient care; when an elderly woman exhibited symptoms of a heart attack, her complaints were ignored until she insisted on being taken to the emergency room. This delay proved catastrophic, as paramedics determined that she was on the brink of cardiac arrest upon arrival. Such anecdotes illustrate not just negligence but a profound disregard for patient safety and wellbeing. Reviewers frequently lamented that many staff members seemed more concerned with their own issues than those entrusted to their care, leading family members to feel helpless in advocating for their loved ones.

Conversely, there are glimpses of hope amidst the negativity. Some reviews commend individual staff members for their professionalism and compassion. For instance, Ms. Hutchinson is highlighted as an outstanding asset to the team—her empathy and dedication stand out in stark contrast to some colleagues mentioned in other accounts. Similarly, families recollect positive experiences facilitated by particular nurses or therapists who demonstrated exceptional skill and commitment to patient recovery; these individuals appear as rare beacons of light within an otherwise disheartening framework of care.

Despite isolated instances of commendable service, many overall sentiments gravitate towards despair regarding staffing shortages and inadequate attention given to patients. Several reviewers point out that even when there are caring staff members present—they remark about only a few nurses embodying true compassion—the number is insufficient for adequately attending to all residents' needs. This shortage leads to chronically delayed medication delivery and general care problems; families experience frustration over missed opportunities for timely interventions or treatments that could significantly improve health outcomes.

Moreover, several reports describe distressing conditions for patients regarding mobility challenges exacerbated by institutional neglect—bedsores developed due to prolonged confinement in bed being just one grave example pointed out repeatedly by multiple reviewers. It appears that rather than helping residents regain independence through rehabilitation efforts like physical therapy as initially promised, many patients found themselves regressing in health during their stay at The Phoenix due notably to limited engagement or stimulation.

Lastly, perhaps most troubling is the emotional toll taken on patients during their time at this facility—a recurring mention across reviews indicates mental strain resulting from isolation and poor treatment practices implemented by inattentive staff members who failed in both fundamental caregiving duties and compassionately connecting with patients’ psychological needs. Families expressed concern that loved ones returned home not merely physically deteriorated but also fundamentally changed emotionally; once lively spirits became withdrawn individuals haunted by negative experiences endured within institutional confines.

In summary, while The Phoenix Rehabilitation & Nursing Center may have moments where compassionate care exists amidst its ranks, it overwhelmingly suffers from significant flaws that compromise patient safety and well-being—a reality echoed persistently through heartfelt testimonials from families grappling with regret over seeking help at what they believed would be a rehabilitative sanctuary for their loved ones.

Pharmacies

• CVS Pharmacy (0.1 miles)
• CVS Pharmacy (0.3 miles)
• Wegmans (0.4 miles)
• Duane Reade (0.5 miles)
• Prospect Drugs (0.7 miles)
• CVS Pharmacy (0.9 miles)
• Duane Reade (1 miles)

Parks

• Fort Greene Park (0.1 miles)
• Brooklyn Heights Promenade (1.1 miles)
• Brooklyn Bridge Park (1.1 miles)
• Brooklyn Bridge Park Pier 6 (1.2 miles)
• East River Park (1.3 miles)
• Domino Park (1.6 miles)
• Herbert Von King Park (1.6 miles)

Transportation

• MTA - Dekalb Avenue Subway Station (0.2 miles)
• MTA Subway - Hoyt/Schermerhorn Sts (0.5 miles)
• MTA Subway - Jay St/MetroTech (0.5 miles)
• LIRR - Atlantic Terminal (0.5 miles)
• MTA Subway - High St/Brooklyn Bridge (0.8 miles)
• MTA Subway - 7th Ave (1.1 miles)
• MTA Subway - Grand Army Plaza (1.2 miles)

Theaters

• Alamo Drafthouse Downtown Brooklyn (0.3 miles)
• Alamo Drafthouse Cinema Lower Manhattan (1.9 miles)

Cafes

• East One Coffee Roasters (1.3 miles)
• The West (1.9 miles)
• Black Stone Roasters (3.2 miles)
• Judy's (3.2 miles)

Restaurants

• Pier 17 (1.5 miles)
• Subway - 334 Grand St (1.8 miles)
• Kimbap Lab (1.9 miles)
• Katz's Deli (2.1 miles)
• Brooklyn Crab (2.4 miles)
• Dominique Ansel Bakery (2.6 miles)
• Daily Provisions (3.2 miles)

Hospitals

• NewYork-Presbyterian Brooklyn Methodist Hospital (1.7 miles)
• Kings County Hospital Center (3.1 miles)
• VA Medical Center (3.1 miles)
• Bellevue Hospital Center (3.2 miles)

Physicians

• Costco Optical (3 miles)