189 Montague St Ste 301, Brooklyn, NY 11201
To contact a resident: (718) 520-0763
For more information about senior living options: (866) 208-4318
Overall Review of Premier Home Health Care
Pros
All the employees are very good, responsive, and conscientious.- The agency is described as a very good agency.
- The reviewer feels very happy with the agency's service.
Cons
Barbara does not feed the grandmother.- Barbara talks to the grandmother like a dog.
- The grandmother's meds were missed, causing hospital visits, due to the company.
- The company is unprofessional and does not properly reprimand the aide.
- The agency sends workers who are disgraceful and disrespectful.
- The workers do not follow the plan of care.
- No one answers the phone.
- The coordinators are the worst.
Review
Premier Home Health Care in Brooklyn is best suited for families who can actively supervise care and tolerate variability in staffing, particularly when budget constraints are a priority. This option works only if someone is prepared to intervene quickly when issues arise, to verify medications are given on schedule, and to continually reassign caregivers until a fit is found. For families seeking a consistently reliable caregiver team with guaranteed daily oversight and strict adherence to a detailed plan of care, alternatives should be the default consideration. The reality reflected in multiple reviews is that without vigilant management and rapid escalation, risks to safety and wellbeing can escalate quickly.
The most persistent red flags center on communication breakdowns and caregiver accountability. Review patterns highlight phone access as a recurring hurdle, with complaints that calls go unanswered and coordinators fail to respond in a timely fashion. The caregiving relationship is undermined when aides are perceived as distracted, on their phones for long stretches, or not following the prescribed plan of care. The gravest concern is medication management, missed doses and resulting hospital visits, that translates directly into real risk for a vulnerable senior. When these issues surface, the agency’s ability or willingness to discipline or replace problematic aides appears inconsistent, leaving families bearing the burden of unsafe gaps in care.
Yet there is a cautionary nuance: some reviews do note that individual aides can be very good, responsive, conscientious, and attentive when they arrive and when the coordination process aligns. However, these positive impressions are episodic rather than systemic. The inconsistency across caregivers and the apparent variability in supervision mean that a favorable experience hinges on luck, the specific staff assigned, and the adequacy of a family’s ongoing advocacy. In practical terms, the potential for high-quality moments exists, but it is not reliably realized for most clients without substantial family or private-pay involvement to ensure adherence to care plans.
These mixed signals do not cancel out the core risk. The main value proposition, personal, in-home support, collides with operational fragility: unreliable scheduling, uneven caregiver performance, and a communication pipeline that can stall at the worst times. When a single aide fails to medicate properly or insists on using personal time for noncare tasks, the entire care trajectory can derail. The few instances of positive experiences do little to offset the overarching pattern of gaps in accountability and responsiveness. For someone weighing this option, the calculus centers on tolerance for variability and the readiness to engage in constant oversight.
For decision-making, a practical path is essential. If Premier is considered, insist on a clearly defined escalation protocol: a single point of contact with guaranteed response times, a documented plan of care with explicit medication administration details, and a commitment to backup staff within a specified window if the primary caregiver is unavailable. Require weekly progress notes and schedule confirmations, plus a formal process to address complaints that includes timely remedies and formal reassignment when concerns persist. A trial period with concrete milestones, med administration accuracy, timely communication, and adherence to the plan of care, should be non-negotiable.
In the end, Premier Home Health Care presents a precarious fit for most families seeking dependable, long-term home health support. The rating and the breadth of negative feedback strongly suggest that significant risk remains unless there is aggressive family oversight and a robust assurance framework in place. Alternatives with stronger, more consistent coordination, reliable phone access, and stricter accountability for staff are worth pursuing first. If cost pressures are a primary driver, this agency may still be workable only with a rigorous structure for monitoring, rapid issue resolution, and explicit guarantees that accountability translates into real, sustained improvement in care.
LaGuardia (8 miles away)
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