Premier Home Health Care

Pros

• All the employees are very good, responsive, and conscientious.
• The agency is described as a very good agency.
• The reviewer is very happy with the agency.

Cons

• The aide does not feed the grandmother.
• The aide talks to the grandmother like a dog.
• The aide stays on her phone the entire shift.
• The agency is unprofessional and fails to properly reprimand the aide.
• The workers are disgraceful and disrespectful, do not follow the plan of care, and stay on their cell phones for hours.
• No one answers the phone.
• The coordinators are the worst.

Review

The collection of remarks about this home health agency presents a deeply divided picture. On one hand, there are strong, positive affirmations about the people who work for the agency, with reviewers praising the staff as responsive, conscientious, and overall good at what they do. One person even characterizes all the agency's employees as very good and emphasizes that they are responsive and diligent. Another comment includes a candid defense of the agency's culture, urging readers to understand that workers should not be treated as slaves and that the agency itself is a very good one. Taken together, these voices suggest that, in some cases, the people delivering care are capable, well-intentioned, and supportive, and that the agency can be responsive to client needs.

Yet the other side of the story is starkly different and deeply concerning. A reviewer describes a problematic experience with a particular caregiver named Barbara, accusing her of neglectful and even abusive behavior toward the grandmother she was hired to care for. The author alleges that Barbara did not feed the grandmother, spoke to her in demeaning terms, and spent the shift on her phone instead of attending to care tasks. The situation reportedly led to missed medications and subsequent hospital visits, creating fear for the grandmother's safety. The critique argues that the company failed to reprimand the aid appropriately, leaving the family feeling exposed to ongoing risk. The tone conveys a sense of betrayal: a company that was supposed to be trusted to protect a vulnerable person failed to ensure basic standards of care and safety.

A second thread within the reviews highlights the agency's inconsistency and the challenges families face when care quality appears unpredictable. Another reviewer notes that within a short period of time after engaging the agency, the caregivers sent to the home were "disgraceful and disrespectful," not following the established plan of care, and spending hours on their cell phones. The reviewer implies a systemic issue: when concerns were raised, the agency would replace the problematic workers with new assignments rather than addressing the underlying performance problems. This pattern, as described, fosters ongoing dissatisfaction and raises questions about how seriously concerns are escalated and remedied, and about what accountability looks like in practice.

Communication breakdowns emerge as a recurrent theme in the complaints. The phrase "No one answers the phone" captures a sense of frustration and helplessness that families feel when they need timely support or clarification. The mention of "Worst coordinators" further underscores a perception that managerial or administrative staff are failing to coordinate care effectively, leaving clients feeling left in limbo when issues arise. In combination, these comments paint a picture of a system where the front-line caregivers may sometimes be subpar, while the supervisory and contact channels meant to support families are perceived as unreliable or inaccessible.

Taken together, the reviews illustrate a tension between two realities: capable, caring staff delivering good work in some cases, and significant safety and reliability concerns in others. The contrast between praise for individual workers and sharp accusations about specific instances or general management practices suggests that experiences with this agency are highly variable. For families seeking in-home care, such variability can be destabilizing, eroding trust and raising legitimate concerns about the safety of loved ones, adherence to care plans, and the responsiveness of the agency when problems occur.

What stands out as needing attention is clear. There is a call for stronger accountability for care quality, more consistent enforcement of the care plan, and clearer channels for families to report issues and receive timely responses. There is also an implicit demand for better supervision and training of caregivers, plus safeguards to ensure that medical needs - like timely medication administration - are not compromised. Finally, the visible frustration with communication suggests that improved accessibility to coordinators and more reliable problem-solving processes would go a long way toward rebuilding trust and ensuring that vulnerable clients receive the safe, respectful, and attentive care they deserve.

This part of Brooklyn, New York, offers a convenient and vibrant urban lifestyle with easy access to pharmacies, transportation options, parks, theaters, cafes, restaurants, hospitals, and physicians. The neighborhood is well-connected with multiple subway stations nearby for easy travel around the city. There are also several parks within walking distance for outdoor recreation and relaxation. In terms of healthcare services, there are reputable hospitals and physicians in the area providing quality medical care. Overall, this part of Brooklyn provides a diverse range of amenities and services that would cater to the needs of seniors looking for a fulfilling and convenient living environment.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Duane Reade (0.3 miles)
• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (0.7 miles)
• Wegmans (0.7 miles)
• Rite Aid (0.9 miles)
• CVS Speciality (1 miles)

Transportation

• MTA Subway - Jay St/MetroTech (0.3 miles)
• MTA Subway - High St/Brooklyn Bridge (0.3 miles)
• MTA Subway - Hoyt/Schermerhorn Sts (0.5 miles)
• MTA - Dekalb Avenue Subway Station (0.6 miles)
• LIRR - Atlantic Terminal (1 miles)
• MTA Subway - Wall St (1.4 miles)
• MTA Subway - Brooklyn Bridge/City Hall/Chambers St (1.4 miles)

Parks

• Brooklyn Heights Promenade (0.4 miles)
• Brooklyn Bridge Park Pier 6 (0.5 miles)
• Brooklyn Bridge Park (0.6 miles)
• Fort Greene Park (0.9 miles)
• Governors Island (1.2 miles)
• East River Park (1.4 miles)
• Robert F. Wagner, Jr Park (1.6 miles)

Theaters

• Alamo Drafthouse Downtown Brooklyn (0.5 miles)
• Alamo Drafthouse Cinema Lower Manhattan (1.3 miles)

Cafes

• East One Coffee Roasters (0.9 miles)
• The West (2.4 miles)
• Black Stone Roasters (2.8 miles)
• Judy's (3.1 miles)

Restaurants

• Pier 17 (1 miles)
• Subway - 334 Grand St (1.6 miles)
• Brooklyn Crab (1.8 miles)
• Katz's Deli (1.9 miles)
• Dominique Ansel Bakery (2.2 miles)
• Kimbap Lab (2.3 miles)
• Surf City Bar (2.9 miles)

Hospitals

• NewYork-Presbyterian Brooklyn Methodist Hospital (1.9 miles)
• VA Medical Center (3 miles)
• Bellevue Hospital Center (3.2 miles)

Physicians

• Costco Optical (2.8 miles)