Hoboken University Medical Center - TCU

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Hoboken University Medical Center - TCU

308 Willow Avenue, Hoboken, NJ 07030

For more information about senior living options: (844) 490-3973

3.1 from 100 reviews
5 stars
46
4 stars
2
3 stars
4
2 stars
9
1 stars
39

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    Overall Review of Hoboken University Medical Center - TCU

    Pros

    • pro The hospital is described as very professional and attentive to details.
    • pro The staff are noted for going the extra mile to help senior citizens.
    • pro The nurses are described as very patient and helpful.
    • pro Staff members Margaret Rivera (registration), Migna Cruz (lab), and Yalixza (front desk) are praised for friendliness and service.
    • pro Nurse June is praised for being amazing, informative, kind, nurturing, and funny.
    • pro The hospital and its rooms were described as clean, and the food was good.

    Cons

    • pro The staff were rude and unresponsive to patients in distress.
    • pro The environment was chaotic, loud, and unprofessional, with staff laughing and cursing around patients.
    • pro Basic needs were neglected, such as vomiting patients not being provided with a container or timely care.
    • pro A nurse gave dehumanizing directives, treating the patient as less than a person.
    • pro Doctors frequently disappeared for long periods and failed to communicate with the patient.
    • pro Administrative and billing practices were disorganized, culminating in collection notices instead of proper bills.
    • pro Patients were pressured to leave or discharged against medical advice while care was still needed.
    • pro The hospital was described as unclean, unsafe, and lacking compassion.
    • pro Non-English-speaking elderly patients were ignored.
    • pro Security personnel removed a patient abruptly without justification.
    • pro Front desk staff engaged in gossip rather than assisting patients.

    Review

    A sprawling set of patient accounts paints Hoboken University Medical Center as a place where care can range from unsettlingly unprofessional to intermittently redeeming, with a heavy emphasis on chaotic experiences, neglected patients, and troubling administrative gaps. Across the reviews, the hospital is portrayed as a site of inconsistent care, where some staff members are praised, while others are described as rude, dismissive, or unsafe. A persistent thread is the sense that patients arriving in vulnerable states - whether acutely sick, suffering withdrawal, or anxious for help - are too often left waiting, ignored, or pressured to leave before they feel safe or fully treated. Several accounts target the social and emotional climate of the hospital as much as the medical care itself, noting a culture of yelling, gossip, and disorder that undermines patient dignity.

    Several reviewers recount alarming episodes around discharge and medication. One person describes being given strong medications with potential lethal interactions with their existing prescriptions and then feeling pressured to depart the hospital, ultimately being discharged against their will after a social worker suggested homeless shelters - an implication of homelessness and a sense that the patient did not feel safe leaving. This account culminates in another moment when the hospital administrator supposedly agreed to allow the patient to stay under watch only to reverse course and have security remove them, despite a calm, polite, educated patient who had not argued. The language used suggests a pattern of discharge decisions that reviewers view as legally and ethically questionable, particularly when insurance coverage was not the driving factor in the decisions being described.

    The everyday atmosphere inside the facility emerges as a major concern in many accounts. One reviewer recalls an ambulance delay, followed by yelled commands the moment the patient arrived, with a nurse reportedly ordering, "Take her down the hall," as if the patient were not a person. Once in a room, the patient describes vomiting and the lack of basic accommodations - not even a bucket to vomit into, and a floor that stayed soiled for hours. The environment is described as loud, chaotic, and unprofessional, with staff indulging in laughter and gossip rather than focusing on patient care. Even when language barriers or language differences affect communication, reviewers say elderly patients or non-English speakers are left ignored, contributing to a sense of being treated as obstacles rather than humans in pain. The sense of neglect extends to basic comfort needs - a blanket a patient needed to stay warm was obtained only after a family member went to find it, and the complainant notes that they were kept waiting far longer than necessary despite being acutely ill.

    Billing and administrative issues appear as a notable burden in several reviews. One patient never received a proper bill, only a collections notice, which amplifies a feeling of disorganization and lack of accountability. Another patient mentions that a simple request for records or a clear account of medications administered was met with frustration or secrecy, with a general impression that administrative processes were opaque or poorly managed. This sense of systemic confusion compounds the frustration of those who felt they had received substandard clinical care, as it becomes harder to separate medical treatment concerns from administrative neglect.

    Within the narratives, there are glimpses of specific interactions that are less uniformly negative. Some reviewers offer praise for individual staff members who provided attentive, compassionate care. A nurse named June is described as "amazing," with the patient specifically noting that June was informative, kind, and nurturing during an ER stay that later led to a move to another unit. Other patients thank individuals at reception or in the lab for their politeness, and a commenter who identifies as a long-time patient notes improvements in cleanliness and food on a recent visit, despite still harboring criticisms about the broader system. There are even moments of remorse and self-reflection, such as a patient writing an apology to a staff member, acknowledging past disrespect and recognizing efforts to help, which adds a complex human dimension to the otherwise bleak portraits.

    In aggregate, the reviews convey a hospital that evokes mixed feelings: moments of personal kindness and professional competence coexist with experiences of fear, neglect, and administrative chaos. Several authors explicitly discourage using the facility unless there are no better options, warning potential patients to consider alternate emergency departments if possible. A handful of reviewers express intent to pursue formal complaints with state authorities or pursue legal action, signaling that the perceived violations are seen as more than personal grievances. Yet even within these harsh assessments, there are occasional acknowledgments of improvements or diligent staff, suggesting that the institution is not uniformly condemned in every corner of patient experience.

    Ultimately, the stories present a hospital that provokes strong emotional responses - ranging from gratitude for individuals who demonstrated care to deep dissatisfaction with how critical moments of illness, fear, and pain were managed. The recurring themes of rushed or forceful discharge, sensory overload in crowded ER environments, perceived disrespect toward vulnerable patients, and opaque billing practices create a composite image of a facility where patient experience often feels secondary to systemic pressures. For those considering care there, the collection of perspectives urges caution, urging potential patients to seek alternatives when possible, while also acknowledging that some staff and units may offer better, more humane care than others.

    Features

    Housing

    • 15 resident community capacity 15 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Newark International (8 miles away) Newark International (8 miles away)
    • LaGuardia (9 miles away) LaGuardia (9 miles away)
    • John F Kennedy International (15 miles away) John F Kennedy International (15 miles away)

    Care Services

    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Hoboken University Medical Center - TCU in Hoboken, NJ is a premier assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The spacious dining room provides a pleasant environment for enjoying delicious meals that cater to specific dietary restrictions. Each resident's living space comes fully furnished, creating a cozy and inviting atmosphere.

    For those who enjoy spending time outdoors, the community boasts a beautiful garden and outdoor space where residents can relax or engage in various activities. Housekeeping services are provided to maintain cleanliness and tidiness throughout the premises. Move-in coordination is available to assist new residents in transitioning smoothly into their new home.

    Residents can stay connected with friends and family through the telephone and Wi-Fi/high-speed internet access provided. The dedicated staff at Hoboken University Medical Center - TCU also offers assistance with activities of daily living such as bathing, dressing, and transfers. Additionally, specialized care services include diabetes diet management, medication management, and assistance with meal preparation.

    To keep residents engaged and entertained, scheduled daily activities are organized to promote social interaction and mental stimulation. The community is conveniently located near various amenities such as cafes, parks, pharmacies, restaurants, transportation options, places of worship, theaters, and hospitals.

    At Hoboken University Medical Center - TCU, residents can expect a comfortable and supportive environment that promotes their overall well-being while enjoying easy access to nearby conveniences for added convenience and enjoyment.

    Nearby Places of Interest

    Pharmacies

    • CVS Pharmacy (0.3 miles)
    • CVS Pharmacy (0.4 miles)
    • CVS Pharmacy (1.5 miles)
    • Duane Reade (1.5 miles)
    • CVS Pharmacy (1.6 miles)
    • CVS Pharmacy (1.6 miles)
    • CVS Pharmacy (1.8 miles)

    Transportation

    • Hoboken Terminal (0.5 miles)
    • Grove Street PATH Station (1.6 miles)
    • Journal Square PATH Station (1.7 miles)
    • MTA - 14th St Subway Station (1.7 miles)
    • MTA - 14 St Subway Station - Union Square (1.8 miles)
    • MTA Subway - 23rd St (2.1 miles)
    • Moynihan Train Hall (2.1 miles)

    Parks

    • Little Island (1.2 miles)
    • Hudson River Park (1.3 miles)
    • Pier 45 (1.4 miles)
    • Hudson River Park Trus (1.4 miles)
    • Van Vorst Park (1.7 miles)
    • Pier 26 - Hudson River Park (1.7 miles)
    • Nelson A. Rockefeller Park (1.8 miles)

    Cafes

    • Starbucks (1.5 miles)
    • Black Stone Roasters (1.5 miles)
    • Matchaful (1.9 miles)
    • Starbucks (2.6 miles)
    • Pier I Cafe (3.6 miles)

    Restaurants

    • Cookshop (1.5 miles)
    • The Frying Pan (1.5 miles)
    • Dominique Ansel Bakery (1.9 miles)
    • Surf City Bar (2.1 miles)
    • Daily Provisions (2.4 miles)
    • Katz's Deli (2.7 miles)
    • Subway - 334 Grand St (2.8 miles)

    Theaters

    • AMC 34th Street 14 (2.2 miles)
    • Alamo Drafthouse Cinema Lower Manhattan (2.6 miles)
    • AMC Kips Bay 15 (3 miles)
    • AMC Loews Lincoln Square 13 (3.6 miles)

    Hospitals

    • VA Medical Center (2.9 miles)
    • Bellevue Hospital Center (3 miles)

    Places of Worship

    • St. Patrick's Cathedral (3.2 miles)

    Frequently Asked Questions

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