Heron Point Care - Hoboken

50 Harrison Street, Hoboken, NJ 98122

For more information about senior living options: (844) 490-3973

3.1 from 100 reviews
5 stars
46
4 stars
2
3 stars
4
2 stars
9
1 stars
39

Memory Care

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    Overall Review of Heron Point Care - Hoboken

    Pros

    • pro The hospital was described as very professional and attentive to detail, with staff going the extra mile to help senior citizens.
    • pro Staff members Margaret Rivera (registration), Migna Cruz (lab), and Yalixza (front desk) were thanked for their friendliness and helpfulness.
    • pro Nurse June in the ER was praised as amazing - informative, kind, nurturing, and funny - making the patient feel cared for.
    • pro The hospital was noted to be clean, with the room very clean, and the food deemed good.
    • pro The doctors who work there were described as awesome.
    • pro The reviewer expressed strong praise, saying they would give 10 stars if possible.

    Cons

    • pro The nursing staff were rude, and the hospital is known to treat withdrawal patients poorly.
    • pro The hospital administrator and social worker are accused of unethical conduct and deserve suspension or firing.
    • pro Patients were pressured to leave and discharged against their will despite insurance coverage.
    • pro The security head abruptly removed a patient after an agreement to stay under observation.
    • pro The ambulance took too long to arrive, and the ER was chaotic with staff yelling and laughing.
    • pro A patient had to vomit on the floor because no container was provided, and it remained unclean for hours.
    • pro The environment was loud, chaotic, and unprofessional, with staff ignoring elderly non-English-speaking patients.
    • pro Doctors reportedly disappeared for long periods and provided little communication.
    • pro Billing was disorganized, resulting in collection notices rather than proper bills.
    • pro The hospital was described as unclean, disorganized, and lacking compassion, with staff gossiping at the front desk.

    Review

    The collection of patient experiences at Hoboken University Medical Center paints a picture of a facility that many patients approach with caution, and for good reason. Across several reviews, the hospital is depicted as a place where quick judgments, disorganization, and tense interactions can overshadow the care some patients need. A number of comments focus on the behavior of nursing staff, the pace and tone of the environment, and the unsettling sense that some patients are treated more like impediments than people in need. Yet, alongside the stark complaints, a few posts acknowledge moments of helpfulness and genuine kindness from specific team members.

    Several entries center on troubling instances of perceived neglect and unsafe handling of patients. One reviewer described being given strong medications with the risk of lethal interactions with other prescriptions, followed by pressure to leave and an insistence on discharge against their will once a social worker suggested homelessness as a possibility for those who did not leave promptly. The situation escalated when the hospital administrator reportedly reneged on a plan to keep the patient under observation, and a security head appeared to remove the patient, even though there was no visible argument or disturbance. The author vowed to pursue a formal complaint with the New Jersey Department of Health and hinted at potential legal action, underscoring a belief that the hospital's actions crossed ethical lines.

    Other accounts intensify the sense of a chaotic and impersonal emergency department. One reviewer recounted a delay in ambulance arrival and a scene in which a nurse yelled, "Take her down the hall," as if the patient were not a person. Once in a room, the patient described vomiting without receiving appropriate supplies or timely care, and the environment was described as noisy and unprofessional, with staff seemingly more engaged in socializing than in attending to the sick. The same testimony notes that elderly non-English-speaking patients were overlooked and that long stretches of the doctor's absence compounded the feeling of neglect. The review also complains about the physical state of care: a bed that stayed soiled, a lack of blankets for warmth, and a protracted stay that felt more like a lack of accountability than clinical efficiency. A separate note highlights billing chaos - receiving only a collections notice rather than a proper bill - adding to the sense of administrative disarray.

    Within another narrative, the fear of unsafe treatment is tied to more startling claims about procedures and record-keeping. A patient describes being the last person to undergo electroconvulsive therapy at the hospital and alleges extreme pain, with subsequent attempts to obtain dosage details and medical records that were allegedly denied or obscured. The emotional weight of these claims is paired with a broader sentiment of distrust: after confessing that the hospital environment left them feeling unsafe and that the care was insufficient, the reviewer asserts a belief that their remaining life is affected by what happened and seeks accountability for those medical experiences.

    There are recurring references to specific, commendable staff moments amid the broader criticisms. In contrast to the negative depictions, some reviewers single out individual employees who provided compassionate care, empathy, or professional support. A nurse named June is repeatedly praised for warmth, clarity, and humor during a stressful ER transition, and other staff receive explicit thanks. A few posts mention positive impressions of registration, lab personnel, and front-desk workers who offered friendly service and a reassuring presence. One message even describes the hospital as previously positive for certain patients, noting improvements in cleanliness and room condition over time and appreciating staff who "walk extra miles to help senior citizens."

    The tone of the overall feedback is strongly shaped by experiences that feel unsafe or dehumanizing. Several accounts emphasize long wait times, the impression that patients are not listened to, and a general sense of being overlooked - sometimes to the point of physical discomfort or potential danger. Complaints about cleanliness - ranging from dirty rooms to signs of earlier medical traces - add to a narrative of care that is inconsistent and sometimes inappropriate for a patient who is acutely ill or vulnerable. The maternity anecdote, in particular, conjures a scene of distress and neglect, with a patient reporting being left without basic comforts and a call button that stopped working, contributing to a perception that patient dignity and safety were secondary to other concerns.

    Despite the overwhelmingly critical tone, several posts close with a mixture of caution and resilience. Some reviewers declare that they would not return to the hospital, expressing a firm preference to seek other options whenever possible, while still acknowledging that the hospital houses professionals who can be helpful in other contexts. There are also expressions of ongoing engagement with the hospital, including attempts to resolve issues and a willingness to hear from them for future improvement. The blend of critique, personal accountability, and occasional gratitude offers a nuanced portrait of a hospital that evokes both trust and fear, depending on the encounter.

    In sum, the reviews present a complex, often troubling picture of Hoboken University Medical Center. The strongest recurring themes are concerns about staff responsiveness, patient safety, and administrative clarity, alongside a few bright spots where individuals demonstrated genuine care. The narratives describe a setting where the most urgent needs - pain management, timely attention, respectful communication, and reliable information - are not consistently met, while moments of empathy and professional competence provide a counterpoint. Readers are left with a sense of a facility capable of both meaningful care and significant missteps, depending on who is involved, which shift they're on, and which department they encounter.

    Features

    Housing

    • 15 resident community capacity 15 resident community capacity

    Types of Care

    • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

    Amenities

    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Pet friendly Pet friendly"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.

    Transportation

    • Newark International (7 miles away) Newark International (7 miles away)
    • LaGuardia (9 miles away) LaGuardia (9 miles away)
    • John F Kennedy International (15 miles away) John F Kennedy International (15 miles away)

    Care Services

    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Heron Point Care - Hoboken is a fully furnished assisted living community located in the vibrant city of Hoboken, NJ. With its range of amenities and comprehensive care services, it provides a comfortable and supportive environment for seniors in need of assistance.

    The community offers fully furnished apartments that are tastefully designed to create a home-like atmosphere. Residents can enjoy the beautiful garden and outdoor spaces, providing a serene place to relax and connect with nature. Housekeeping services ensure that the apartments are kept clean and tidy.

    Heron Point Care - Hoboken understands the challenges of moving into a new environment, which is why they provide move-in coordination services to make the transition as smooth as possible. They also welcome pets, recognizing the important role they play in their residents' lives.

    When it comes to care services, trained staff is available to assist residents with activities of daily living such as bathing, dressing, and transfers. The community also caters to individuals with diabetes or special dietary restrictions, offering specialized meal preparation services. Medication management ensures that residents receive their medications on time.

    Mental wellness is prioritized at Heron Point Care - Hoboken, with a dedicated program designed to support residents experiencing mild cognitive impairment. Specialized memory care programming is also available for those with more advanced memory loss conditions.

    Residents can enjoy a variety of activities through scheduled daily programs tailored to their interests. Additionally, there are numerous cafes, parks, pharmacies, restaurants, transportation options, places of worship, theaters, and hospitals nearby for added convenience and accessibility.

    Overall, Heron Point Care - Hoboken provides a warm and welcoming community where seniors can receive personalized care while maintaining independence and enjoying an active lifestyle.

    Nearby Places of Interest

    Pharmacies

    • CVS Pharmacy (0.6 miles)
    • CVS Pharmacy (0.9 miles)
    • Duane Reade (1.2 miles)
    • CVS Pharmacy (1.3 miles)
    • CVS Pharmacy (1.6 miles)
    • CVS Pharmacy (2.1 miles)
    • CVS Pharmacy (2.1 miles)

    Transportation

    • Hoboken Terminal (0.8 miles)
    • Journal Square PATH Station (1.1 miles)
    • Grove Street PATH Station (1.2 miles)
    • MTA - 14th St Subway Station (2.3 miles)
    • MTA - 14 St Subway Station - Union Square (2.3 miles)
    • NJT - Frank R. Lautenberg Secaucus Junction Station (2.4 miles)
    • MTA - Broadway-Lafayette Subway Station (2.6 miles)

    Parks

    • Van Vorst Park (1.4 miles)
    • Hudson River Park (1.7 miles)
    • Little Island (1.7 miles)
    • Pier 45 (1.8 miles)
    • Hudson River Park Trus (1.8 miles)
    • Pier 26 - Hudson River Park (1.9 miles)
    • Nelson A. Rockefeller Park (2 miles)

    Restaurants

    • Surf City Bar (1.8 miles)
    • Cookshop (2 miles)
    • The Frying Pan (2.1 miles)
    • Dominique Ansel Bakery (2.3 miles)
    • Daily Provisions (2.9 miles)
    • Pier 17 (3.1 miles)
    • Katz's Deli (3.1 miles)

    Cafes

    • Black Stone Roasters (1.9 miles)
    • Starbucks (2 miles)
    • Matchaful (2.5 miles)
    • Starbucks (3.1 miles)
    • Pier I Cafe (4.1 miles)

    Theaters

    • Alamo Drafthouse Cinema Lower Manhattan (2.7 miles)
    • AMC 34th Street 14 (2.7 miles)
    • AMC Kips Bay 15 (3.5 miles)
    • AMC Loews Lincoln Square 13 (4.1 miles)

    Hospitals

    • VA Medical Center (3.4 miles)
    • Bellevue Hospital Center (3.5 miles)

    Places of Worship

    • St. Patrick's Cathedral (3.8 miles)

    Frequently Asked Questions

    Where is Heron Point Care - Hoboken?
    Does Heron Point Care - Hoboken provide care for residents with dementia or Alzheimer's disease?

    Nearby Communities

    Related Resources

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      Dementia, influenced by aging and certain medications, may be exacerbated by drug classes such as anticholinergics, benzodiazepines, and antipsychotics, which are associated with cognitive impairment. Regular medication reviews by healthcare professionals are crucial for older adults to manage risks and optimize cognitive health.

    • do dementia patients sleep a lotWhy Do Dementia Patients Sleep So Much? Understanding Oversleeping, Stages, and Care Approaches

      Dementia often results in disrupted sleep patterns, leading to excessive daytime sleeping due to factors like brain damage affecting circadian rhythms, medication side effects, and lack of structure in daily activities. Caregivers must monitor these changes closely, as oversleeping can increase risks such as malnutrition or dehydration, and provide necessary support and routines to enhance patient engagement and well-being.

    • when to move from assisted living to nursing home8 Key Indicators That Suggest It May Be Time to Transition from Assisted Living to Skilled Nursing Care

      The transition from assisted living to skilled nursing care is often prompted by complex medical needs that assisted living cannot meet, with key indicators including frequent health declines, increased falls, severe memory issues, and caregiver burnout. Families should recognize these signs early to discuss options with healthcare providers and prepare for the emotional and logistical aspects of moving to a facility that offers comprehensive medical support.


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