A Caring Hand Services - Brooklyn

Pros

• The home health aide sent by the agency was excellent, and Karen and Judy were a pleasure to work with.
• The staff are attentive to detail and provide timely services.
• The owner went above and beyond to help the family.
• A Caring Hand Services provided great home health aides who were caring and had great expertise.
• The aides are punctual, courteous, accommodating, and hardworking.
• The agency is a family-owned and operated business that truly cares about its clients and provides reliable, consistent, and quality care.
• The caregivers are professional, knowledgeable, caring, and go above and beyond for their clients and families.

Cons

• Overnight Aides are NO CARE, after 12 am.
• Overnight care is really, a $34 an hour, babysitting, RIPOFF.
• The aide has been sleeping for at least the last 3 hours; the shift began 5 hours ago; she hasn't done anything.
• The reviewer suggests trying another company.
• The reviewer advises customers to install cameras.
• The reviewer cautions that people should have others checking on them when using the service.

Review

This Brooklyn-based agency is best suited for families seeking a trusted, hands-on in-home care partner with a strong family-owned ethos, dependable daytime staffing, and proactive office support. The model clearly favors consistent, attentive aides and smooth coordination with medical and insurance processes, making it a practical choice for seniors who want reliable daily care without entering a facility. It is particularly strong for families who value regular caregiver continuity, timely responses, and a responsive owner who is willing to go the extra mile to keep services aligned with a loved one's routine. Those who require around-the-clock overnight supervision or highly complex medical management should consider alternatives, as overnight reliability is not uniformly matched to daytime strengths.

The core strengths lie in the caregiving cadre and the organization backing it. Reviews converge on aides who are caring, capable, and steady, with families noting punctuality, courtesy, and a genuine sense of companionship. The office team earns praise for clear, prompt communication and efficient handling of questions, appointments, and insurance matters. The owner's hands-on involvement is repeatedly cited as a stabilizing factor, translating into dependable service and a sense that the agency treats clients like family. This combination - compassionate, knowledgeable aides plus a responsive administrative core - produces consistently positive experiences for most clients.

Another clear advantage is the agency's adaptability and long-standing relationships. Families describe aides who become trusted routines in the home, supporting not only daily tasks but emotional well-being and holiday planning, while office staff coordinate scheduling, insurance claims, and transition plans with minimal friction. The ability to tailor services to individual needs - whether memory care support, mobility assistance, or companionship - speaks to a practical, outcome-focused approach. For families navigating complex care journeys, this flexibility reduces friction and adds a layer of predictability that matters when plans shift.

The most meaningful caveat emerges around overnight care. A subset of reviews singles out overnight shifts as a weak link - instances where aides appeared to be disengaged or inactive during late hours, and some families felt the rate for nighttime supervision did not justify the results. This is not the overall consensus, but it is a real consideration for households that need consistent, vigilant night coverage. The risk here is not universal, yet it can create boundary conditions for decisions, particularly when safety, cognitive status, or medication management depends on reliable overnight attention.

When the overnight concern is weighed against the daytime strengths, several clear trade-offs emerge. For families prioritizing daytime reliability, continuity, and a high-touch, personally guided care plan, the pros substantially offset the potential downside. The agency's ability to deliver skilled, compassionate aides, paired with a responsive owner and supportive office staff, translates into fewer care disruptions and smoother coordination with families and healthcare providers. The caveat is amplified for those who cannot tolerate any overnight gaps; in such cases, pairing this service with supplemental night coverage or exploring providers with robust 24/7 night teams becomes a prudent strategy.

In the end, the recommended path depends on the family's care priorities. This Brooklyn operation presents a compelling, well-regarded option for households seeking a trusted, personable partner to handle daily in-home care with clarity and efficiency. It excels where stability, empathy, and administrative ease matter most, and it offers a reassuring framework for managing ongoing home care without moving to a facility. For those who must insist on uninterrupted overnight vigilance, prepare to compare overnight policies and consider alternatives or supplemental arrangements. A prudent approach includes requesting current caregiver assignments, verifying overnight coverage terms, securing several references, and proposing a short trial period to confirm that day-to-day reliability aligns with expectations.

This part of Brooklyn, New York, offers a convenient and bustling city lifestyle with a variety of amenities nearby. With multiple pharmacies within close proximity, accessing necessary medications and healthcare supplies is easily manageable. The area also boasts several transportation options, including subway stations and the LIRR for convenient travel around the city. Nearby parks provide opportunities for outdoor recreation and relaxation, while theaters offer entertainment options. A diverse range of restaurants and cafes cater to different culinary preferences, allowing for enjoyable dining experiences. Additionally, reputable hospitals and physicians are within a reasonable distance for medical care. Overall, this neighborhood offers a vibrant urban setting with access to essential services making it an appealing choice for senior living.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Duane Reade (0.4 miles)
• CVS Pharmacy (0.7 miles)
• Wegmans (0.8 miles)
• CVS Pharmacy (0.8 miles)
• Rite Aid (1 miles)
• Duane Reade (1 miles)

Transportation

• MTA Subway - High St/Brooklyn Bridge (0.2 miles)
• MTA Subway - Jay St/MetroTech (0.4 miles)
• MTA Subway - Hoyt/Schermerhorn Sts (0.6 miles)
• MTA - Dekalb Avenue Subway Station (0.7 miles)
• LIRR - Atlantic Terminal (1.1 miles)
• MTA Subway - Wall St (1.3 miles)
• MTA Subway - Brooklyn Bridge/City Hall/Chambers St (1.3 miles)

Parks

• Brooklyn Heights Promenade (0.3 miles)
• Brooklyn Bridge Park Pier 6 (0.5 miles)
• Brooklyn Bridge Park (0.5 miles)
• Fort Greene Park (0.9 miles)
• Governors Island (1.1 miles)
• East River Park (1.3 miles)
• Robert F. Wagner, Jr Park (1.5 miles)

Theaters

• Alamo Drafthouse Downtown Brooklyn (0.6 miles)
• Alamo Drafthouse Cinema Lower Manhattan (1.2 miles)

Restaurants

• Pier 17 (0.9 miles)
• Subway - 334 Grand St (1.5 miles)
• Brooklyn Crab (1.9 miles)
• Katz's Deli (1.9 miles)
• Dominique Ansel Bakery (2.1 miles)
• Kimbap Lab (2.2 miles)
• Surf City Bar (2.9 miles)

Cafes

• East One Coffee Roasters (1 miles)
• The West (2.4 miles)
• Black Stone Roasters (2.7 miles)
• Judy's (3.2 miles)

Hospitals

• NewYork-Presbyterian Brooklyn Methodist Hospital (2 miles)
• VA Medical Center (3 miles)
• Bellevue Hospital Center (3.2 miles)

Physicians

• Costco Optical (2.9 miles)