A Caring Hand Services - Brooklyn

Pros

• The home health aide the agency sent was excellent.
• Karen, the owner, and Judy, the aide, were a pleasure to work with.
• The staff are great and attentive to detail.
• The owner went above and beyond to help families.
• They provided great home health aides when needed most.
• They were caring and had great expertise.
• The agency is highly recommended by clients.
• The service is wonderful; the staff are professional, knowledgeable, caring, and go above and beyond for clients and families.
• The agency is family-owned and operated, with caring, attentive, highly qualified aides who provide excellent care and companionship.
• Clients stay with A Caring Hand for years due to lovely, competent aides and responsive office management.
• The aides are smart, reliable, caring, nurturing, and wonderful at their jobs.
• The agency ensured a seamless transition; the aide was diligent, professional, and easy to be around.

Cons

• Overnight care is a $34-per-hour babysitting ripoff.
• Overnight aides provide no care after midnight.
• The aide reportedly slept for hours and did nothing during the shift.
• The reviewer suggests installing cameras to monitor the care.
• The reviewer advises trying another company.
• The reviewer warns that one should always have others checking on them due to reliability concerns.

Review

Care at home can be a delicate balance of trust, reliability, and genuine caregiving, and the reviews gathered here paint a picture of both sharp disappointments and high praise in the world of in-home support. One reader paints a stark picture of overnight care that falls dramatically short: an aide who has supposedly begun a shift five hours earlier and has spent the last three hours sleeping, with no tasks completed. The complaint is visceral - overnight care that feels more like babysitting than assistance - and it ends with a strongly worded caution to install cameras and to enlist helpers who will be checking in on the care recipients. The sentiment is plain: when help is advertised as care, the reality of sleep during a shift can feel deeply unacceptable, and the reviewer urges others to seek alternatives and to stay vigilant by having family, friends, or neighbors periodically check in. It's a stark reminder that not all experiences align with expectations, and that what some see as routine overnight care can, for one person, become a source of real frustration and worry.

In the same breath, another voice urges caution in a different, more general sense: if you choose a home care agency, be prepared to exercise vigilance and to have checks and contingencies in place. The underlying message here is not that all agencies are bad, but that the responsibility for monitoring and safeguarding falls squarely on the shoulders of the family and support network. The speaker ultimately signals an unhappy experience but also implies the necessity of having a broader safety net - people who can regularly verify that the care plan is being followed and that a client's needs are being met.

Against this mixed backdrop, a substantial cluster of reviews centers on A Caring Hand, consistently presenting a very different experience. Several reviewers recount that the agency sent home health aides who were excellent - professional, knowledgeable, and genuinely caring. In particular, one reviewer emphasizes that the aide was "excellent" and that it was a pleasure working with Karen, the owner, and Judy, the aide. This set of testimonials frames A Caring Hand as a family-owned operation with a personable, hands-on leadership style that translates into reliable, high-quality service for clients and their families. The gratitude is palpable, and the recommendation appears repeatedly and with conviction.

Many reviews highlight the staff's attentiveness to detail and timeliness. A Caring Hand is described as punctual, courteous, accommodating, and hardworking, with aides who demonstrate both practical competence and thoughtful care. The owners and operators are portrayed as going above and beyond to meet families' needs, with several statements thanking the owner for exceptional assistance during challenging times and praising the professionalism of the caregivers and the office team. The sense of trust grows from the cadence of praise: reliable scheduling, prompt answers to questions, and a steady stream of capable aides who deliver consistent support.

The sentiment of "great service" recurs across multiple testimonials. Reviewers say the aides are not only capable but also compassionate, providing care that extends beyond medical tasks to include companionship and emotional support. This combination - skillful caregiving paired with genuine warmth - appears to be a hallmark of the experiences shared. One reviewer notes that the agency's operations helped their family navigate difficult moments, with staff who were caring and well-equipped to handle the demands of in-home care for aging loved ones. The sense is that the care team can be trusted to steward a loved one's well-being during sensitive periods.

Another recurring theme is the family-owned, operated nature of the agency. The reviewers emphasize that the business feels deeply rooted in care for people, not just a transactional service. They praise the company for its ability to deliver consistent care over long periods, with aides who are described as kind, friendly, and highly qualified. The notion of "taking care of a loved one" is not just a catchphrase; it is reflected in the testimonials about the aides forming meaningful relationships with families and becoming trusted, even beloved, figures in the lives of their clients. Reassurance comes through both the anecdotes of excellent care and the references to the supportive, responsive office staff who help coordinate services and address concerns quickly.

Overall, the collection of reviews presents a nuanced landscape: while there are cautions about the variability and oversight that can accompany overnight care, A Caring Hand emerges as a consistently praised option for in-home care. Many families express gratitude for the aides' attentiveness, the reliability of scheduling, and the personal commitment shown by the owner and staff. They recount experiences that feel personalized, respectful, and thorough, with mentions of insurance claim assistance, holiday coverage, and a sense that the agency treats clients with the same care and consideration one would expect for family members. The prevailing voice is one of strong endorsement, with the caveat that, as with any home health service, careful selection, ongoing oversight, and a trusted support network remain important.

If you're considering in-home care and weighing options, these experiences offer two instructive takeaways. First, overnight and around-the-clock care can indeed be uneven in practice; the difference between a shift spent sleeping and one spent actively caring is more than a minor discrepancy when a loved one's well-being is at stake. It can be wise to verify coverage, monitor performance, and align expectations with what a given agency promises, especially for overnight hours. Second, the positive reviews for A Caring Hand suggest a strong model of service for many families: a family-owned agency characterized by dependable staff, proactive owners, and a responsive office that can help navigate insurance and scheduling challenges. For those seeking home health care with a focus on professionalism, warmth, and continuity of care, A Caring Hand appears to be a well-regarded option worth considering, while staying aware that experiences can vary and that vigilant oversight is always prudent.

This part of Brooklyn, New York, offers a convenient and bustling city lifestyle with a variety of amenities nearby. With multiple pharmacies within close proximity, accessing necessary medications and healthcare supplies is easily manageable. The area also boasts several transportation options, including subway stations and the LIRR for convenient travel around the city. Nearby parks provide opportunities for outdoor recreation and relaxation, while theaters offer entertainment options. A diverse range of restaurants and cafes cater to different culinary preferences, allowing for enjoyable dining experiences. Additionally, reputable hospitals and physicians are within a reasonable distance for medical care. Overall, this neighborhood offers a vibrant urban setting with access to essential services making it an appealing choice for senior living.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Duane Reade (0.4 miles)
• CVS Pharmacy (0.7 miles)
• Wegmans (0.8 miles)
• CVS Pharmacy (0.8 miles)
• Rite Aid (1 miles)
• Duane Reade (1 miles)

Transportation

• MTA Subway - High St/Brooklyn Bridge (0.2 miles)
• MTA Subway - Jay St/MetroTech (0.4 miles)
• MTA Subway - Hoyt/Schermerhorn Sts (0.6 miles)
• MTA - Dekalb Avenue Subway Station (0.7 miles)
• LIRR - Atlantic Terminal (1.1 miles)
• MTA Subway - Wall St (1.3 miles)
• MTA Subway - Brooklyn Bridge/City Hall/Chambers St (1.3 miles)

Parks

• Brooklyn Heights Promenade (0.3 miles)
• Brooklyn Bridge Park Pier 6 (0.5 miles)
• Brooklyn Bridge Park (0.5 miles)
• Fort Greene Park (0.9 miles)
• Governors Island (1.1 miles)
• East River Park (1.3 miles)
• Robert F. Wagner, Jr Park (1.5 miles)

Theaters

• Alamo Drafthouse Downtown Brooklyn (0.6 miles)
• Alamo Drafthouse Cinema Lower Manhattan (1.2 miles)

Restaurants

• Pier 17 (0.9 miles)
• Subway - 334 Grand St (1.5 miles)
• Brooklyn Crab (1.9 miles)
• Katz's Deli (1.9 miles)
• Dominique Ansel Bakery (2.1 miles)
• Kimbap Lab (2.2 miles)
• Surf City Bar (2.9 miles)

Cafes

• East One Coffee Roasters (1 miles)
• The West (2.4 miles)
• Black Stone Roasters (2.7 miles)
• Judy's (3.2 miles)

Hospitals

• NewYork-Presbyterian Brooklyn Methodist Hospital (2 miles)
• VA Medical Center (3 miles)
• Bellevue Hospital Center (3.2 miles)

Physicians

• Costco Optical (2.9 miles)