Bedford Center For Nursing And Rehabilitation
Save40 Heyward Street, Brooklyn, NY 11249
For more information about senior living options: (844) 490-3973
Throughout the collection of reviews, Bedford Center Nursing and Rehabilitation emerges as a place that many people describe in glowing terms, especially when it comes to the care they received during rehabilitation and the caliber of the staff. Several reviewers spent meaningful stretches of time there and consistently praised the kindness, attentiveness, and responsiveness of the overall team - doctors, nurses, caregivers, physical therapists, social workers, and support staff alike. One commenter recounted a 67-day in-house rehab stay during which every member of the staff, from the MDs to the PTs, was described as helpful and going the extra mile to meet patient needs in a timely fashion, culminating in a clear willingness to recommend the facility without hesitation. Another review highlighted Dr. Keys as outstanding - professional, clear, and capable of explaining procedures in understandable terms, with the procedure itself described as painless and ultimately leading to a "new dentist office" for the patient.
A number of comments zoom in on the rehabilitation and nursing excellence as standout strengths. The Bedford Center is repeatedly praised for a high level of physical therapy, with reviewers calling the PT staff dedicated and attentive and noting that therapy helped them regain daily function. There are explicitly positive statements about the kosher food being outstanding, the nursing staff being vigilant and caring, and the general atmosphere being caring and attentive. Several reviews describe the facility as clean, bright, and welcoming, with staff who seem genuinely invested in the well-being of residents. For many families and visitors, these elements - therapies that work, food that meets dietary needs, and staff who treat residents with dignity - form the core of a strong, reassuring experience.
The experience, however, is not uniformly positive. Some reviewers give a more nuanced or critical account, focusing on organizational and operational gaps that affected residents over time. A recurring theme is that while physical therapy and initial care can be excellent, the longer-term experience depends significantly on how restorative and ancillary services are staffed and scheduled. One resident noted that as therapy ended, the facility shifted its staffing priorities, and restorative aides who were familiar with long-term routines were reassigned to CNA duties, which disrupted the continuity of care. Relatedly, there are complaints about hair and beauty services - once provided consistently by a dedicated aide, these tasks were later handled by an on-site beautician who visited only monthly, with clients reporting that the level of attention and quality diminished.
There are several pointed allegations about specific incidents and behavior of individual staff members. A reviewer claimed a CNA, Susana Byfield, damaged a personal laptop by spilling orange juice on the keyboard and did not apologize; according to the account, this was only acknowledged indirectly and the administrator offered a monetary replacement that the reviewer viewed as insufficient. The same reviewer also alleged that another CNA stole a tablet during a graveyard shift, later returning the item after it appeared on surveillance footage. A different account targets the behavior of a CNA named Dawn on a particular shift, describing unprofessional, disruptive conduct, loud music, and a lack of compassion toward a resident who depended on staff for care. These narratives, while specific, underscore a broader concern about ensuring accountability and maintaining a consistently respectful, professional environment for residents.
Cultural and privacy dimensions also surface in the reviews. Several comments suggest that dietary and religious accommodations are handled with a particular sensitivity toward Jewish residents, including clearly designated worship spaces and the facility's ability to provide a kosher environment. For others, however, there is a sense that non-Jewish residents may experience less tailored attention, with some frustration expressed about how policies and facilities are allocated. Privacy concerns are another notable thread: reviewers describe cameras placed throughout the facility and a sense that private conversations or outside-the-room moments can be observed. One reviewer explicitly articulated a feeling that privacy and personal space are compromised by surveillance, and another mentioned restrictions on outdoor conversations, creating a sense that residents cannot always "be themselves."
Discharge planning and post-discharge experiences are another area of concern for at least a couple of reviewers. A patient who was discharged reported difficulties finding appropriate transportation and ended up in precarious circumstances, including being stranded in the street before subsequent hospital admission and relocation to a nursing facility far from friends and family. The implication across these stories is that, for some residents, the process of arranging safe, appropriate transitions from Bedford to the next level of care or home requires more support, clearer communication, and follow-through from social work and administrative staff.
Finally, there are mixed observations about staffing dynamics and hiring practices. While some staff members are praised for their warmth and professionalism, others describe scheduling and hiring practices as tricky or unfair. A reviewer noted being promised specific hours during orientation only to find that availability was much more limited, with weekend shifts being the only reliably available option. The reviewer also recounted feeling dismissed after raising concerns to a supervisor and described a lack of helpful engagement from a particular staff member. Taken together, these comments suggest that, beyond the dedicated care and clinical excellence highlighted by many, there are tensions around staffing stability and transparent scheduling that can significantly affect the lived experience of employees and residents alike.
In sum, Bedford Center Nursing and Rehabilitation is consistently framed as a place where compassionate, capable clinical care and strong rehabilitation services can deliver meaningful improvements and comfort. Yet the experiences diverge when it comes to administrative reliability, privacy and cultural accommodations, post-discharge planning, and the handling of staff conduct and accountability. For many who have walked the halls as residents or visited loved ones, the facility represents a combination of high-quality clinical care and areas where better systems, clearer communication, and stronger oversight could help ensure consistently positive outcomes for every patient.
Bedford Center for Nursing and Rehabilitation in Brooklyn, NY is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community boasts a variety of amenities to cater to the needs and interests of its residents. Residents can pamper themselves at the beauty salon or enjoy their favorite shows with cable or satellite TV in their fully furnished private rooms. For those who need transportation, the community provides community-operated transportation as well as transportation arrangements for non-medical needs and doctors' appointments. The computer center allows residents to stay connected with loved ones, while Wi-Fi/high-speed internet ensures access to information and entertainment.
At Bedford Center, dining is an enjoyable experience with restaurant-style meals served in a spacious dining room. Special dietary restrictions are accommodated to ensure that everyone's nutritional needs are met. Additionally, kitchenettes are available for those who prefer cooking their own meals.
Care services provided by the compassionate staff include 24-hour call systems and supervision to ensure round-the-clock assistance whenever needed. Assistance with daily activities such as bathing, dressing, and transfers is readily available. Medication management is also offered to promote wellness and safety among residents. A mental wellness program addresses the emotional well-being of residents.
Residents at Bedford Center can enjoy a wealth of engaging activities both within and outside the community. Fitness programs help maintain physical health, while planned day trips provide opportunities for exploration and enjoyment. Resident-run activities foster a sense of community spirit, and scheduled daily activities offer a variety of options for recreation.
The surrounding neighborhood enhances the overall quality of life at Bedford Center. With numerous cafes, parks, pharmacies, restaurants, theaters, and hospitals nearby, residents have easy access to various amenities beyond the community's borders.
At Bedford Center for Nursing and Rehabilitation in Brooklyn, NY, seniors can expect exceptional care, an array of amenities, engaging activities, and convenient access to neighborhood amenities. This community is dedicated to creating a safe, comfortable, and fulfilling environment for all residents.
Bedford Center For Nursing And Rehabilitation is located at 40 Heyward Street, Brooklyn, NY 11249 in Kings County, New York
Bedford Center For Nursing And Rehabilitation on seniors.fyi includes 25 photos including images showing interior, decor, exercise equipment, dining, artwork, chandelier, gym, lighting, and more.
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