Dr Susan Smith Mckinney Nursing And Rehab Center
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594 Albany Avenue, Brooklyn, NY 11203
For more information about senior living options: (844) 490-3973
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The rehabilitation team is wonderful. The facility is wonderful, and the staff are great. The therapists are kind and patient and encourage progress without being overly forceful. The staff are welcoming and respectful and take the time to learn each patient's name. The facility is clean, meals are hot, and the staff seem to care about the patients. A reviewer would want to be at the facility when older, praising its cleanliness and well-trained staff. A reviewer thanked the staff for their service.
An EVS worker on the 4th floor harasses patients. Staff members go through patients' belongings. Some of the nurse's aides are unprofessional. The nursing supervisor should be fired immediately. The director of the institution needs to be aware of what's going on. There is poor communication; supervisors are slow to reply. The majority of staff are highly incompetent and lack compassion; routine checks are not done and patients are left in their own feces. Family members' calls are ignored; staff hang up and do not provide information. No one answers the phone; referrals and inquiries go unanswered. The facility mishandled a Covid outbreak, moved patients around, and did not properly clean rooms or curtains. Admissions are declined without clear reasons; perceived racial bias and prejudice. Infections were mismanaged and equipment (masks) were not cleaned properly, contributing to deterioration. The facility provides insufficient therapy services, leading to declining patient health. The place is described as a nightmare; staff are neglectful and retaliatory toward families calling, and call bells are removed. Overall, the staff are not personable and largely heartless.A wide range of experiences appears to shape opinions about Susan Mckinney Rehab, with some readers praising the facility for life-changing therapy and compassionate staff, while many others raise serious concerns about safety, responsiveness, and treatment. On one end of the spectrum, reviewers recount moments of extraordinary care: a patient who fell 40 feet in a construction accident credits the rehab team with a life-changing recovery, describing therapists as kind, patient, and appropriately challenging. This account highlights a trio of strengths: a welcoming atmosphere, therapists who clearly listened and motivated without being overly forceful, and a staff culture that made the patient feel known and supported. Another person commends the overall facility, noting that the place is clean, that meals are served hot, and that the team - including doctors, nurse practitioners, registered nurses, and patient care technicians - seems well trained and dedicated. A separate positive post lauds the rehab staff as wonderful, with praise for a particular worker and a sense that the environment was welcoming and respectful.
Yet the praise is interspersed with a chorus of alarming complaints that raise questions about safety, professionalism, and communication. Several reviews describe a troubling pattern of behavior by frontline staff, including claims that EVS workers harass patients on the fourth floor and that some nurses' aides are unprofessional or disrespectful. A specific allegation targets a tall nurse's aide on the third floor who supposedly speaks to patients without respect and is described as having a dismissive attitude. Other reviewers claim that staff and even management go through patients' belongings, and one appeals for the nursing supervisor to be fired. Collectively, these comments paint a picture of an environment where some patients feel vulnerable, disrespected, and unsafe, with calls for accountability and leadership intervention.
Communication appears to be the Achilles' heel for many families trying to navigate the rehab facility. Repeated complaints focus on phone access and responsiveness: no one answers the phone, messages go unanswered, and families report being told there are no beds or that staff are searching for information but never returning calls. Several reviewers describe frustration at being unable to reach someone who can provide updates about a loved one, and some recount experiences of miscommunication or indifference that left families feeling ignored. The sentiment across these accounts is that even when a patient is admitted, timely information and consistent communication remain elusive for many families.
The more troubling narratives delve into potential patient harm and medical mismanagement. One reviewer recalls a great-aunt who deteriorated after a period of care at Susan Mckinney Rehab, suggesting that infections were not promptly recognized or treated and describing a cascade of negative outcomes. Another account accuses the facility of infection mismanagement and unsafe practices surrounding respiratory equipment, sharing a painful tale of a patient who did not recover after leaving the rehab setting. There are also warnings about room cleanliness, inadequate cleaning of equipment, and concerns that staff allowed infections to go untreated, contributing to a downward health trajectory. These stories are hard to reconcile with the more positive recollections and underscore the variability in experiences reported by different families.
Discussions of discrimination and cultural bias surface in some reviews as well. One reviewer describes being declined without an offered reason for an elderly patient with serious needs, alleging prejudice against Black patients and implying that there are preferences or prejudgments about who belongs in the facility. This account uses charged language about race and culture, portraying the intake process as biased and suggesting systemic barriers for certain patients. While these claims are powerful and troubling, they are presented as personal experiences and perceptions within the broader mosaic of feedback about the facility.
Despite the darker, more aggrieved voices, there are also notes of warmth, gratitude, and practical praise. A few reviewers emphasize that, when the rehab team is at its best, patients feel cared for, supported, and hopeful about recovery. One commenter expresses a sincere wish to be at the facility in old age, praising the combination of medical professionals and well-trained support staff. Another reviewer acknowledges the difficulties of coordinating care for a loved one but still finds value in the presence of clinicians and the availability of resources to support recovery. In essence, the community's experiences are not monolithic: some patients are deeply grateful for the care they receive, while others feel neglected, disrespected, or endangered under the same roof.
Taken together, the collection of observations portrays a facility with a spectrum of care experiences. On the positive side, dedicated rehab therapists, clean facilities, and a sense of respectful, capable medical oversight can lead to meaningful recovery and reassurance for families. On the negative side, recurring concerns about staff conduct, inconsistent communication, potential safety lapses, and perceived or real discriminatory practices create an atmosphere of fear and distrust for many patients and their families. The contrasts are stark enough that families evaluating this rehab center would be wise to seek direct conversations with multiple members of the staff, request a formal tour and intake briefing, and verify policies on patient rights, infection control, and incident reporting, in addition to speaking with former patients or family members about their experiences. In short, Susan Mckinney Rehab appears to be a place where moments of excellent, compassionate care can exist alongside serious, unresolved concerns that demand close oversight and accountability.
320 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John F Kennedy International (9 miles away) LaGuardia (9 miles away) Newark International (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Dr Susan Smith McKinney Nursing and Rehab Center is a top-notch assisted living community located in Brooklyn, NY. Our facility offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
In terms of amenities, we provide a beauty salon where residents can pamper themselves, as well as cable or satellite TV for entertainment. Our community also operates transportation services for easy access to nearby attractions and appointments. For those who enjoy staying connected online, we have a computer center and Wi-Fi/high-speed internet available.
Meals are an important aspect of daily life, which is why our dining room offers restaurant-style dining with special dietary restrictions catered to. Additionally, our kitchenette allows residents to prepare their own meals if desired. Housekeeping services keep the living spaces clean and tidy, while private bathrooms provide convenience and privacy.
To encourage an active lifestyle, we have a fitness room and a wellness center where residents can engage in various exercise programs. Our gaming room provides opportunities for social interaction and fun activities. Outdoor space includes a garden for relaxation or outdoor gatherings. For those who prefer quiet moments, our small library offers a peaceful retreat.
Care services are essential in an assisted living community, which is why our staff provides 24-hour call system for emergencies and supervision throughout the day. Our team is trained to assist with activities of daily living such as bathing and dressing, as well as transfers when needed. Medication management ensures that residents receive their prescribed medications on time.
We understand the importance of mental wellness, which is why we offer a mental wellness program aimed at promoting emotional well-being among our residents. Transportation arrangements are available for non-medical purposes as well as doctor's appointments.
There are plenty of nearby amenities that contribute to the convenience of our location: 3 cafes, 14 parks, 38 pharmacies, 1 physician office, 6 restaurants, 20 transportation options including public transportation, 2 theaters, and 4 hospitals.
At the Dr Susan Smith McKinney Nursing and Rehab Center, we strive to create a warm and nurturing environment where residents can thrive and enjoy their golden years.
Dr Susan Smith Mckinney Nursing And Rehab Center is located at 594 Albany Avenue, Brooklyn, NY 11203 in Kings County, New York
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