Dr Susan Smith Mckinney Nursing And Rehab Center in Brooklyn, NY
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Information last verified:
594 Albany Avenue, Brooklyn, NY 11203
For more information about senior living options: (844) 490-3973
The staff is hard working, compassionate and competent. The food is good and the property is immaculate. This facility was excellent. The nurses, doctors, occupational and physical therapists, recreational staff, patient relations and social worker were all outstanding and caring. Rehabilitation team is wonderful. This facility is extremely clean, and the staff is very professional. McKinney is a professionally managed facility — it is extremely clean and the staff is very warm and caring with the patients. The front desk workers are very polite, friendly and helpful. This facility is part of Kings County Hospital and is well run by the staff and administrators.
The facility is described as a disgrace with subpar rooms and unprofessional, sometimes abusive, staff. The majority of the staff are incompetent and lack compassion, reportedly leaving residents in their own feces. Residents have been left unattended for hours in urine and feces, with negative attitudes from staff when care was requested. Communication is severely poor; no one answers the phone or provides timely updates about loved ones. The center is labeled a nightmare due to neglectful and retaliatory staff, including removal of call bells and leaving patients alone. There are serious privacy and safety concerns, including staff going through patient belongings and harassing behavior by EVS workers. There was a COVID outbreak with concerns about inadequate infection control and lack of transparency.This community is best suited for families pursuing short- or intermediate-term rehabilitation where the priority is access to dedicated therapists, a clean and orderly environment, and a staff that demonstrates care and effort in the care plan. Several reviews highlight strong therapy teams, occupational, physical, and restorative staff, who push progress with patience and clear professional standards. Cleanliness and good food are repeatedly noted, and many families report that the overall atmosphere feels organized and respectful. When recovery hinges on skilled rehab services and a facility that maintains high personal standards in day-to-day operations, this center often meets those expectations. For families nearby seeking a solid rehab track record with hands-on therapy and a visible emphasis on returning home, this is a credible option worth serious consideration.
There are clear reasons to consider alternatives, however. The most consistent warnings in the feedback revolve around communication breakdowns and perceived gaps in administrative responsiveness. A substantial thread of reviews describes difficulty reaching staff, unclear points of contact, and delayed or inconsistent updates to families, sometimes leaving loved ones feeling out of the loop during crucial transitions. Several accounts allege unsafe or neglectful experiences, including accusations of rooming concerns, mishandled infection or medical issues, and privacy intrusions. When a care plan depends on reliable, transparent communication and rapid escalation of family questions, these reported patterns are a red flag. Families with a need for steady, predictable administrative oversight may prefer facilities with stronger, more visible communication practices.
The pros and cons here align unevenly, but the most credible strengths tend to offset only some of the principal risks. On the plus side, the rehab program is repeatedly praised for its clinical competence: therapists who know the turnaround targets, supportive nursing, and a care team that can steer a patient through the difficult early stages of recovery and toward discharge. The facility’s cleanliness and the generally warm, respectful treatment of patients are recognized as meaningful, measurable advantages. Yet these advantages do not fully neutralize concerns about inconsistent staffing, the possibility of delayed responses to urgent needs, and the troubling anecdotes about call bells being removed or patient belongings being mishandled. For families prioritizing measurable rehab gains and a first-hand sense of progress, the positives may still carry substantial weight; for those who require rock-solid reliability in every communication channel, the negatives may loom larger.
The rehab experience itself oscillates between highly positive and deeply troubling in the reviews. Several accounts celebrate therapists who made real strides possible, the patient who regained walking ability after a severe injury, and others who describe meaningful momentum toward home. On the other hand, repeated warnings about insufficient therapy coverage, or experiences where families perceived therapy as insufficient to sustain improvement, create a picture of uneven service delivery. The professional demeanor of many clinicians is clear, but the variability in daily interactions, especially around family updates, discharge planning, and supervision, appears to color the overall experience. Prospective residents should anticipate a spectrum: legitimate, patient-centered rehab progress on one hand, and inconsistent day-to-day management on the other.
Communication and safety concerns surface as recurring themes that families cannot overlook. Reviews conflict on the reliability of frontline information: some families report courteous front desk staff and prompt problem-solving, while others describe unanswered calls, last-minute changes, or opaque explanations for decisions. There are serious allegations about staff behavior and regard for patient dignity in certain shifts, alongside contrasting testimonials that praise attentive care and respectful treatment. The tension between these extremes makes it essential to verify current practice standards, especially around incident reporting, care coordination, and the mechanism for escalating concerns. Prospective families should insist on a transparent briefing about staffing ratios, supervision levels, and the facility’s escalation processes before admission.
The practical path for families evaluating this center is to conduct an ambitious, evidence-based assessment now. Schedule a live tour focusing on therapy sessions, patient flow, meal service, and room conditions; observe how staff interact with patients and families in real time; speak with the therapy team, the social worker, and the nursing leadership to gauge consistency and accessibility. Request recent quality metrics, incident reports, and the facility’s plan for discharge and follow-up care. Ask for contact points who will handle family communications and request a direct line for updates during a stay. Compare with nearby alternatives that demonstrate consistently strong family communication, sturdier admission processes, and fewer reports of caregiver distress. In the end, this community can deliver transformative rehab outcomes and a respectful, clean environment, but only for families prepared to rigorously verify accountability, demand consistent communications, and weigh the weight of mixed experiential reports against the clear strengths in clinical care.
320 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John F Kennedy International (9 miles away) LaGuardia (9 miles away) Newark International (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Dr Susan Smith McKinney Nursing and Rehab Center is a top-notch assisted living community located in Brooklyn, NY. Our facility offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
In terms of amenities, we provide a beauty salon where residents can pamper themselves, as well as cable or satellite TV for entertainment. Our community also operates transportation services for easy access to nearby attractions and appointments. For those who enjoy staying connected online, we have a computer center and Wi-Fi/high-speed internet available.
Meals are an important aspect of daily life, which is why our dining room offers restaurant-style dining with special dietary restrictions catered to. Additionally, our kitchenette allows residents to prepare their own meals if desired. Housekeeping services keep the living spaces clean and tidy, while private bathrooms provide convenience and privacy.
To encourage an active lifestyle, we have a fitness room and a wellness center where residents can engage in various exercise programs. Our gaming room provides opportunities for social interaction and fun activities. Outdoor space includes a garden for relaxation or outdoor gatherings. For those who prefer quiet moments, our small library offers a peaceful retreat.
Care services are essential in an assisted living community, which is why our staff provides 24-hour call system for emergencies and supervision throughout the day. Our team is trained to assist with activities of daily living such as bathing and dressing, as well as transfers when needed. Medication management ensures that residents receive their prescribed medications on time.
We understand the importance of mental wellness, which is why we offer a mental wellness program aimed at promoting emotional well-being among our residents. Transportation arrangements are available for non-medical purposes as well as doctor's appointments.
There are plenty of nearby amenities that contribute to the convenience of our location: 3 cafes, 14 parks, 38 pharmacies, 1 physician office, 6 restaurants, 20 transportation options including public transportation, 2 theaters, and 4 hospitals.
At the Dr Susan Smith McKinney Nursing and Rehab Center, we strive to create a warm and nurturing environment where residents can thrive and enjoy their golden years.
Dr Susan Smith Mckinney Nursing And Rehab Center is located at 594 Albany Avenue, Brooklyn, NY 11203 in Kings County, New York
Dr Susan Smith McKinney Nursing & Rehab Ctr
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