Dr Susan Smith McKinney Nursing & Rehab Ctr in Brooklyn, NY

Pros

• The rehabilitation team is wonderful.
• The place is wonderful, and the workers are great.
• It is a great facility.
• The therapists are kind and patient, and push patients to their limits without being too forceful.
• The entire staff is welcoming, respectful, and takes time to know each patient's name.
• The facility is extremely clean, and the staff are warm and caring.
• The staff are friendly and professional, making patients feel at home.

Cons

• The EVS worker on the 4th floor harasses patients.
• The staff go through patients' belongings.
• Some of the nurse's aides are unprofessional.
• The tall nurse aide from Jamaica with glasses talks to patients with zero respect.
• The nursing supervisor needs to be fired immediately.
• The majority of the staff are highly incompetent and lack compassion.
• Routine checks are not done, leaving residents in their own feces.
• The facility is a nightmare and patient health declines due to lack of therapy.
• They remove call bells and leave patients alone for hours.
• The intake process appears prejudiced and discriminatory.

Review

This community is best suited for families seeking an inpatient rehab-focused stay where the therapy team drives the recovery. For residents who respond well to hands-on physical and occupational therapy, and for families comfortable with a clear division between strong rehab momentum and less consistent administrative communication, this center can deliver meaningful gains. When therapy staff are present, attentive, and persistent, patients can make tangible progress toward walking and regaining independence. Cleanliness and orderly routines in parts of the building appeal to those who want a basic level of daily structure and predictable routines around meals and visits. In short, it works best for rehabilitation-driven cases where the primary need is effective therapy and a respectful bedside approach from therapists.

Those considering alternatives should note that persistent concerns about administration, communication, and overall responsiveness can undermine the rehab gains. Families that must have reliable five-minute callbacks, seamless admissions and discharge coordination, and transparent, trust-building communication with social workers and nursing leadership will likely want to look elsewhere. Several reviews depict frustration with unanswered calls, conflicting information, and delays in admissions or updates, creating anxiety at a time when clarity is essential. For patients with acute safety worries, or those who require highly reliable oversight and proactive problem-solving from leadership, exploring other options may prove wise.

On the positive side, the rehabilitation team stands out as the strongest asset. Therapists are described as patient, encouraging, and capable of pushing limits without being overbearing, which translates into real functional gains for many residents. When the therapy staff model respect and professionalism, patients feel seen and motivated, and families often report improvements in mood and engagement. The facility's cleanliness and basic daily operations in several reviews add a layer of reassurance that basic care standards are being met, especially for residents who need routine meals that are warm and staffers who are approachable and courteous. For families prioritizing therapy quality, these elements are meaningful offsets.

However, the weight of the negative feedback cannot be ignored. A substantive thread runs through many reviews: severe gaps in communication and accountability. Instances of staff failing to answer calls, misdirecting information, or leaving families in limbo create a fragile trust dynamic. Allegations - ranging from privacy intrusions to neglectful practices and even patient safety concerns like patients being left unattended - underscore that organizational culture and day-to-day oversight may be inconsistent. The coexistence of these serious issues with glimpses of compassionate care and effective therapy paints a troubling picture: the same facility that can produce remarkable rehab outcomes may also expose residents to risky lapses in basic safety and respect.

Practically, families evaluating this center should conduct a thorough in-person assessment and ask pointed questions. Request a tour focused on therapy schedules, staffing ratios on residential floors, and how the social work and admissions teams handle update calls and discharge planning. Inquire about how privacy and dignity are protected, what happens when a patient presses a call bell, and how housekeeping and infection control are managed day-to-day. Ask for recent references from families with residents in the same service line, and verify current leadership responsiveness during the tour. These steps help separate the moments of excellent clinical care from the ongoing administrative headaches that color many experiences here.

In the end, the decision rests on the weight given to therapy excellence versus administrative reliability. If the priority is robust, compassionate rehabilitation that can yield real mobility gains, and if family members are prepared to navigate uneven communication, this center can be a strong match. If, instead, dependable communication, consistent staffing, and demonstrable day-to-day governance are non-negotiable, it is prudent to compare other options that promise steadier oversight. For families comforted by the prospect of significant rehab wins and willing to tolerate potential administrative turbulence, this community remains a viable choice; for others, alternatives with steadier operations and clearer accountability may be more appropriate.

This part of Brooklyn, New York, offers a convenient location with easy access to several hospitals and pharmacies within a short distance. The area is also well-connected with multiple subway stations nearby, providing reliable transportation options. For leisure and recreation, there are several parks and theaters in the vicinity, offering opportunities for outdoor activities and entertainment. Additionally, there are various cafes and restaurants to enjoy dining experiences. In terms of healthcare services, there are reputable physicians and optical centers available for regular check-ups and medical needs. Overall, this neighborhood provides a mix of amenities that cater to a comfortable senior living experience.

Hospitals

• Kings County Hospital Center (0.3 miles)
• NewYork-Presbyterian Brooklyn Methodist Hospital (2.1 miles)
• Maimonides Medical Center (3.3 miles)
• NYU Langone Hospital Brooklyn (4.3 miles)

Pharmacies

• Rite Aid (0.9 miles)
• Rite Aid (1 miles)
• Duane Reade (1.1 miles)
• Walgreens (1.6 miles)
• Rite Aid (1.7 miles)
• Pathmark (1.7 miles)
• Duane Reade (1.7 miles)

Transportation

• MTA Subway - Prospect Park (1.2 miles)
• MTA Subway - Franklin Avenue-Medgar Evers College (1.2 miles)
• MTA Subway - Church Ave (1.3 miles)
• MTA Subway - Grand Army Plaza (2 miles)
• MTA Subway - 7th Ave (2.1 miles)
• MTA - Broadway Junction Subway Station (2.3 miles)
• LIRR - Atlantic Terminal (2.6 miles)

Parks

• Herbert Von King Park (2.1 miles)
• Fort Greene Park (2.9 miles)
• Sunset Park (3.5 miles)
• Brooklyn Bridge Park Pier 6 (3.9 miles)
• Brooklyn Heights Promenade (4 miles)
• East River Park (4.1 miles)
• Domino Park (4.1 miles)

Theaters

• Alamo Drafthouse Downtown Brooklyn (3.1 miles)
• Alamo Drafthouse Cinema Lower Manhattan (4.9 miles)

Cafes

• East One Coffee Roasters (3.3 miles)
• Judy's (3.5 miles)
• The West (3.7 miles)

Physicians

• Costco Optical (3.6 miles)
• Leading Lasik Center (5.3 miles)

Restaurants

• Kimbap Lab (4.1 miles)
• Brooklyn Crab (4.2 miles)
• Pier 17 (4.5 miles)
• Subway - 334 Grand St (4.8 miles)
• L & B Spumoni Gardens (5 miles)
• Katz's Deli (5 miles)