Rutland Nursing Home
Save585 Schenectady Avenue, Brooklyn, NY 11203
For more information about senior living options: (844) 490-3973
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This place has left many visitors and families with strong, conflicting impressions. On one hand, there are moments of genuine care and warmth that some residents and their relatives remember vividly - times when staff were supportive, caregivers went out of their way, and patients felt at home. On the other hand, a chorus of stories paints a very different reality: a facility plagued by cleanliness problems, pests, safety concerns, and what many describe as indifference or outright negligence. Taken together, the collection of experiences reads like a stark contrast between pockets of kindness and large, systemic failings that affect daily life for residents and their families.
A recurring theme across dozens of accounts is the state of the building and its cleanliness. Several reviewers describe the environment as dirty and dilapidated, with explicit mentions of roaches, mice, bedbugs, and even rats. Complaints about mold on ceilings, broken or dirty tiles, and bathrooms that are not up to basic sanitary standards show up repeatedly. Some reviewers point to dirty uniforms and a general sense that the facility is not being maintained with the attention a medical and elder-care facility requires. In a few cases, families argue that pest problems were brought up to management but not adequately addressed, which fuels ongoing concerns about infection control and dignity for residents.
Safety and responsiveness are tied to cleanliness in many narratives. A number of reviewers describe short-staffing as a persistent problem, with consequences for patient care. Instances are recounted where doctors or nurses did not respond promptly to urgent needs, or where stroke or seizure symptoms were not treated with appropriate urgency. One poignant account describes a patient who experienced a seizure and foam at the mouth while staff reportedly cited being short-staffed and failing to call 911. Another story mentions a family member who observed that a call bell and the room's signaling light did not function properly, leaving loved ones without a reliable way to summon help. Taken together, these reports create a sense of an environment where safety feels inconsistent and dependability is uneven.
The handling of residents' belongings and safety from theft is another thread running through the reviews. Several families report valuables going missing - jewelry, handbags, phones, chargers - and describe the emotional toll of discovering items were not secure or accounted for, sometimes even after a loved one has passed away. The accusations extend to social workers and supervisors who are labeled as unhelpful or ineffective, with specific names invoked to illustrate perceived patterns of neglect. These stories contribute to a broader impression of mistrust between families and the staff, making what should be a supportive relationship fraught with anxiety about the security of personal possessions and the fair treatment of loved ones.
Care quality presents a similarly mixed picture. There are positive notes about therapy and rehab: in some cases, families report that therapy teams - PT/OT, for example - were effective, encouraging progress, and instrumental in getting a resident back on their feet after a stroke or surgery. A few reviewers describe nurses and CNAs as capable and compassionate in certain shifts or with particular residents, suggesting that individual staff members can and do provide quality care. Yet these positive experiences are often contrasted with criticisms about inconsistent care standards, calls for more timely assistance, or concerns about how medications are managed. Several reviewers mention medication timing and dosage, with cautious praise when it finally aligned with the doctor's plan but concern about lapses before that alignment occurred.
Religious and spiritual services appear as one of the most consistently positive aspects noted by reviewers. Multiple entries speak of Christian services, Bible study, and the sense of welcome from staff and residents alike. For families who value faith-based care, these offerings provide a meaningful layer of support and community within the facility. In some accounts, the presence of religious services is cited as a bright spot that helps residents feel connected and cared for beyond the medical routines of daily life.
There are stories that describe mixed or even contradictory personal experiences within the same facility. Some reviewers recount a period when care seemed to improve or where a family member received attentive, respectful treatment, leaving them with a sense of gratefulness. Others report that the positive experiences were brief or isolated and that, overall, the facility failed to meet basic expectations for dignity and safety. A few accounts describe specific units - such as a pediatrics unit - that were perceived as cleaner and better managed, with staff who were kind to both children and their parents. These contrasts suggest variability within the facility, with certain wings or teams delivering notably better care than others.
Amid these contrasting stories, there are also explicit calls for accountability and reform. Several writers urge management and the Department of Health to inspect and address ongoing issues, from pest control and facility maintenance to staffing levels and the thoroughness of medical oversight. Some residents or families express a wish for better communication - clear signage about who to call for help, more proactive updates from social workers, and a more reliable system for ensuring that loved ones aren't left in the dark about their care plans, test results, or discharge decisions. The frustration in these voices is palpable, rooted in a sense that what should be a safe, nurturing place can become a source of anxiety and distrust when basic expectations are not met.
In the end, the narratives here present a facility that embodies both care and concern and, in many cases, serious shortcomings. There are moments of tenderness and gratitude - patients who felt supported, families who appreciated compassionate staff, and residents who recovered enough to return home or improve their functional status. But those moments are set against a backdrop of persistent complaints about cleanliness, pest infestations, unsafe conditions, alleged theft, poor responsiveness, and perceived indifference from some staff and administrators. The overall impression is not simple praise or simple blame; it is a complex, often painful blend of experiences that range from hopeful and comforting to alarming and distressing. For families and residents weighing options, these stories underscore the importance of visiting, asking pointed questions, and seeking transparent information about ongoing efforts to improve safety, cleanliness, and the quality of care.
Rutland Nursing Home in Brooklyn, NY, is a vibrant and comfortable assisted living community that provides exceptional care services and amenities to its residents. The community offers a wide range of amenities designed to cater to the needs and preferences of its residents.
For the convenience and well-being of the residents, Rutland Nursing Home features a beauty salon where residents can get pampered and look their best. Residents can enjoy watching their favorite shows on cable or satellite TV in their fully furnished apartments. The community also offers community-operated transportation for easy access to nearby locations.
To promote technology use and engagement, Rutland Nursing Home provides a computer center with Wi-Fi/high-speed internet access. Residents can stay connected with friends and family or explore their interests through online activities. The dining room offers restaurant-style dining experiences where residents can savor delicious meals prepared by the skilled kitchen staff.
The fitness room allows residents to maintain an active lifestyle and stay physically fit. There is also a gaming room for those who enjoy friendly competition and leisure activities. For nature enthusiasts, there is a beautiful garden and outdoor space where residents can relax and enjoy the fresh air.
Rutland Nursing Home understands the importance of mental wellness, which is why it offers small library facilities as well as a wellness center that promotes overall well-being. Housekeeping services ensure that the living spaces are clean and tidy at all times.
In terms of care services, Rutland Nursing Home ensures round-the-clock support with its 24-hour call system and supervision. Trained staff members provide assistance with daily activities such as bathing, dressing, transfers, and medication management. Special dietary restrictions are also accommodated for those with specific health requirements.
Residents at Rutland Nursing Home can enjoy concierge services to assist them with any additional needs they may have. Fitness programs are offered to keep residents physically active, along with planned day trips for socialization and exploration. Resident-run activities allow for community involvement while scheduled daily activities ensure a vibrant and engaging lifestyle.
The community is conveniently located near cafes, parks, pharmacies, restaurants, theaters, hospitals, and transportation options. This ensures that residents have easy access to various amenities and healthcare facilities.
Overall, Rutland Nursing Home provides a comfortable and enriching environment for its residents, catering to their individual needs while promoting an active and fulfilling lifestyle.
Rutland Nursing Home is located at 585 Schenectady Avenue, Brooklyn, NY 11203 in Kings County, New York
Rutland Nursing Home on seniors.fyi includes 14 photos including images showing interior, waiting area, artwork, healthcare, lobby, hallway, seating, urban, and more.
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