Overall Review of The Plaza Rehab And Nursing Center
caveat6 reviews mention this
Family communication can be difficult
Several families describe trouble reaching staff and getting updates.
A recurring theme is that it can be hard to get timely responses. Multiple reviewers describe unanswered phones, missed calls back, or difficulty communicating with administration and social workers. Others mention needing to call repeatedly for information and not feeling informed about care events. One reviewer also ties the communication problems to major delays in paperwork and limited access to phones during the stay.
caveat6 reviews mention this
Some residentsâ care feels inconsistent
Some reviewers raise concerns about daily care consistency.
While some comments are positive about care, several reviewers describe problems that affect safety and day-to-day support. Complaints include medication and formula delays, residents being left in bed for extended periods, and a lack of follow-through when families raise urgent concerns. Others describe insufficient therapy attention and shortened or rushed services compared with what they expected. There are also reports of incidents like falls not being explained clearly to families afterward.
common2 reviews mention this
Dining support varies by resident
Meal experience depends on the residentâs condition and preferences.
Food and meal handling show up in a couple of different ways. One reviewer mentions that a food menu may not work well for residents who canât digest certain meals, while another describes the food as okay. The communityâs care services also include meal preparation and service alongside support for special dietary restrictions, which aligns with why dining quality may feel different from person to person.
caveat2 reviews mention this
Cleanliness feedback is mixed
Some reviewers report cleanliness issues that stand out.
Alongside many positive cleanliness remarks elsewhere, a small set of reviews describe significant concerns. One reviewer reports finding roaches across multiple rooms after bringing up the issue, and another describes an odor like urine and conditions they felt were not up to par. These comments stand apart from the more general reports of a clean environment and would be a point to follow up during a visit.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
816 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
LaGuardia (6 miles away)
John F Kennedy International (17 miles away)
Westchester Cty (17 miles away)
Newark International (18 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Hospitals
Bronx VA Medical Center (0.2 miles)
NewYork-Presbyterian Allen Hospital (0.7 miles)
St Barnabas Hospital (1.2 miles)
Russ Berrie Medical Science Pavilion (2.7 miles)
Milstein Hospital Building (2.8 miles)
Manhattan Psychiatric Center (5.7 miles)
Holy Name Medical Center (5.7 miles)
Transportation
MTA Subway - Fordham Rd (0.5 miles)
MTA Fordham Metro-North Station (0.7 miles)
MTA Subway - Inwood/207th St (0.9 miles)
MTA Subway - Dyckman St (1.3 miles)
MTA Subway - 190th St (1.7 miles)
MTA Subway - 181st St (2.2 miles)
Metro North - Riverdale Station (2.6 miles)
Parks
Inwood Hill Park (1 miles)
Riverdale Park (2 miles)
J. Hood Wright Park (2.5 miles)
Flat Rock Brook Nature Center (3.5 miles)
St Nicholas Park (4 miles)
Marcus Garvey Park (4.9 miles)
Randall's Island Park (5.1 miles)
Pharmacies
Rite Aid (1.2 miles)
CVS Pharmacy (1.3 miles)
Walgreens (3.5 miles)
CVS Pharmacy (3.6 miles)
Walgreens (4 miles)
CVS Pharmacy (4.4 miles)
Walgreens (4.5 miles)
Places of Worship
The Riverdale Minyan (1.7 miles)
Physicians
Morgan Stanley Children's Hospital (2.9 miles)
Park Medical Group PA (5.4 miles)
Cummings, Allegra Weill Cornell Medicine Obstetrics and Gynecology (7.1 miles)
David H. Koch Center for Cancer Care at Memorial Sloan Kettering Cancer Center (7.4 miles)
The Plaza Rehab And Nursing Center on seniors.fyi includes 12 photos including images showing interior, lighting, building, office, dining, artwork, windows, architecture, and more.
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