Grand Manor Nursing Home

Pros

• The staff at Grand Manor really care about residents and help them recover.
• One resident credits the staff with helping him walk again after months of immobility.
• Grand Manor is described as a clean and safe place to recover.
• A family member states that his father received excellent care from the staff and that the place is wonderful.
• The gym is the only positive feature mentioned about the facility.

Cons

• The nursing home is absolutely disgusting and unfit for anyone, especially those with dementia.
• Residents reportedly suffer neglect, over-medication, weight loss, and even rats in their rooms.
• The administrator and social worker are described as completely unresponsive and uncaring.
• The facility should be shut down due to irresponsibility, unprofessionalism, and fraudulent paperwork.
• Nurses and staff are repeatedly described as rude, lazy, and not on the floors with patients; calls go unanswered.
• The building is outdated, dirty, with a pervasive odor and old, uncomfortable beds.
• Personal belongings and money are alleged to be stolen or not replaced.
• Staff allegedly fail to monitor residents or respond to emergencies; some cases involve calling 911 to move residents to the hospital.
• Communications with families are poor; there is a lack of bilingual staff and information is not promptly relayed.
• The place is viewed as for-profit with minimal care and amenities, including no air conditioning in extreme heat.

Review

The collection of reviews paints a consistently grim picture of Grand Manor, with family members and former residents describing a care facility that many feel failed at every level. Across dozens of posts, the dominant themes are neglect, indifference, and a sense that the needs of patients - especially those with dementia or serious medical concerns - were not being taken seriously. Families report feeling ignored, uncommunicated, and abandoned at moments when they most needed assurances and accountability. The tone is urgent and often furious, with repeated pleas for families to avoid the place and for authorities to take note.

Neglect and unsafe conditions appear repeatedly. Several reviewers allege weight loss and other medical problems were not adequately addressed, and some claim medications were mismanaged or overused. One reviewer describes 100-degree heat with no air conditioning, a distressing oversight that could affect vulnerable residents. Others recount dirty, undated rooms and rooms that reek or smell "like a jail," with beds described as crank-up and outdated. Rats allegedly roaming rooms, broken or barely functioning equipment, and a facility that feels more like a confinement than a healing environment are common threads. Several accounts emphasize that basic needs - water, food, and timely attention from nurses or aides - were not reliably met, with many reporting delays or denials of simple requests.

The behavior and accountability of administrators and social workers are a central grievance for many victims' families. Recurrent criticisms target Lorraine Gonzalez, identified as the administrator, and Shailene Montilla, a social worker, who are portrayed as unresponsive, uncaring, and inaccessible. Families recount trying to reach them during emergencies or after a loved one's health declined, only to be met with silence or delays. Condolences and outreach after a death were often described as nonexistent, with one reviewer lamenting that no one reached out to offer condolences or arrange for the return of personal belongings. The impression left by these accounts is that leadership at the facility was disengaged from the daily realities of patient care and the emotional needs of families.

Financial and integrity concerns contribute to the sense of mistrust in Grand Manor. Several reviewers allege fraudulent paperwork, theft of money and personal belongings, and general mismanagement that suggested profit motives over patient welfare. One account claims belongings - earbuds, clothing, documents - vanished and were never replaced, while others speak of money and items being stolen and not recovered. The idea that the facility operates as a for-profit institution heightens suspicions about how care is prioritized and how residents' valuables are safeguarded. In some posts, the frustration erupts into warnings to future families: do not send a loved one here, and don't let hospital staff direct you toward this facility.

Harm, near-harm, and even death figure prominently in some narratives, underscoring fears that residents were not only neglected but endangered. A particularly piercing claim states that a caregiver "watched my mother die and told me it was natural causes," while another describes a resident who felt compelled to call 911 to be transferred back to the hospital. In several posts, families recount missing vital sign checks, skipped doctor visits, and a failure to respond to emergencies. The sense that staff were overworked, occluded from the floors, or distracted by personal devices feeds into a perception of ongoing risk and a lack of proper oversight.

There are contrasting notes amid the overwhelmingly negative chorus. One review offers a brief counterpoint, praising a relative's recovery and effectiveness of staff there, and another posts a claim that a relative received excellent care and that the facility helped with rehabilitation. These snippets stand out as exceptions in a landscape of strongly negative experiences, suggesting that while some individuals may experience periods of decent care, the overall pattern described by the majority of reviewers is painfully flawed.

Ultimately, many reviewers urge a warning to prospective families with a sense of urgency and moral judgment. The recurring language - "DO NOT SEND YOUR FAMILY HERE," "this place needs to be shut down," and calls to close the facility - reflects a moral indictment as much as a complaint about service quality. The pervasive sense across posts is that Grand Manor has failed to provide safe, compassionate, or competent care to residents, and that its leadership and staff have, in many cases, fallen short of basic standards of dignity and respect for those entrusted to their care. The stories collectively convey a demand for accountability, reform, and, for some, closure.

This part of Bronx, New York offers a convenient and diverse range of amenities for seniors looking to settle in the area. With easy access to public transportation, including the MTA Subway, Fordham Metro-North Station, and rideshare services, getting around is hassle-free. Additionally, there are several pharmacies nearby for any medical needs, as well as reputable hospitals such as St Barnabas Hospital and NewYork-Presbyterian Allen Hospital within a short distance. For leisure and dining options, residents can enjoy a variety of restaurants like Harlem Kebab Grill and Last Stop Bar & Grill, as well as theaters like AMC Bay Plaza Cinema 13 for entertainment. Nearby parks such as Randall's Island Park also provide opportunities for outdoor activities and relaxation. Overall, this neighborhood boasts a vibrant community with plenty to explore and enjoy.

Transportation

• MTA Subway - Parkchester (0.9 miles)
• LGA Apron (3.1 miles)
• LaGuardia Airport (LGA) (3.3 miles)
• Terminal B (3.3 miles)
• MTA Fordham Metro-North Station (3.3 miles)
• Rideshare Pick-up (3.4 miles)
• Terminal C (3.4 miles)

Pharmacies

• CVS Pharmacy (2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (4 miles)
• CVS Pharmacy (4.1 miles)
• Queens Crossing (4.4 miles)
• Rite Aid (5 miles)

Hospitals

• St Barnabas Hospital (2.9 miles)
• Bronx VA Medical Center (4.1 miles)
• Manhattan Psychiatric Center (4.4 miles)
• Russ Berrie Medical Science Pavilion (4.5 miles)
• NewYork-Presbyterian Allen Hospital (4.7 miles)
• Milstein Hospital Building (4.7 miles)
• Metropolitan Hospital Center (5.2 miles)

Theaters

• AMC Bay Plaza Cinema 13 (3.6 miles)
• AMC Fresh Meadows 7 (6.7 miles)

Parks

• Randall's Island Park (3.8 miles)
• St Nicholas Park (4.6 miles)
• Marcus Garvey Park (4.6 miles)
• J. Hood Wright Park (4.7 miles)
• Inwood Hill Park (4.8 miles)
• Flushing Meadows Corona Park (5.1 miles)
• Carl Schurz Park (5.5 miles)

Physicians

• Morgan Stanley Children's Hospital (4.6 miles)
• David H. Koch Center for Cancer Care at Memorial Sloan Kettering Cancer Center (6.1 miles)
• Memorial Sloan Kettering Cancer Center (6.5 miles)
• Cummings, Allegra Weill Cornell Medicine Obstetrics and Gynecology (6.8 miles)

Restaurants

• Harlem Kebab Grill (4.7 miles)
• McDonald's (4.8 miles)
• Taco Bell (5.5 miles)
• Ikraveit Foods (5.6 miles)
• Last Stop Bar & Grill (5.7 miles)
• McDonald's (5.9 miles)
• The River Palm Terrace (6 miles)

Places of Worship

• The Riverdale Minyan (5.7 miles)

Cafes

• Kuppi Coffee Company (6.3 miles)
• Ralph’s Café (6.6 miles)
• Starbucks (6.7 miles)