Grand Manor Nursing Home in Bronx, NY

Pros

• The staff provided excellent care for the father, and the family was very happy with the services and would recommend Grand Manor to others.
• The staff were professional and compassionate, offering respectful, attentive care that supported recovery and returning home.
• A former resident credited Grand Manor with saving his life by helping him recover in a clean and safe environment.
• The rehab department is top notch, with dedicated staff who push patients to get better and discharge.
• The food for the patients is excellent most of the time.
• A reviewer described the facility as wonderful thanks to the care provided by the staff.

Cons

• They are never on the floors with the patients, showing a lack of care.
• The staff are rude, unprofessional, and inattentive.
• The facility is dirty, outdated, and has a strong, unpleasant smell.
• Residents’ belongings and money are stolen or not replaced.
• Administrators and social workers are unresponsive to families’ concerns.
• There are not enough nurses or doctors on staff, and vitals aren’t consistently checked.
• Residents are neglected or over-medicated, with weight loss and poor hydration.
• The place should be shut down due to abuse and neglect.
• Families aren’t informed after incidents and aren’t offered condolences or help with belongings.

Review

Grand Manor Nursing Home in the Bronx is a facility that, for most families, should be viewed with extreme caution. It is best suited for those who can provide vigilant oversight and are prepared to manage a rapid care pivot if conditions deteriorate, particularly when short-term post-acute rehab or stabilization is the goal and heavy advocacy from family members is expected. The reality emerging from multiple accounts is that this community does not reliably deliver stable, respectful long-term care, and its strongest value appears to hinge on occasional rehab-focused staff and programs rather than consistent daily care. In short, it is not a place to entrust sustained dignity and safety without a plan for constant family involvement.

Nonetheless, there are clear caveats that should guide where this option fits. Families should consider alternatives if the priority is sustained, high-quality skilled care with predictable staffing, transparent communication, clean facilities, and proactive safety measures. For dementia care or chronic conditions requiring steady monitoring and quick problem resolution, other local options with stronger staffing ratios, better on-floor presence, and consistently responsive administration are preferable. Even for those attracted to potential rehab gains, the risk profile at Grand Manor demands a willingness to confront serious concerns and to move quickly if improvements do not materialize.

The practical upside found in the reviews centers on two areas: rehabilitation-oriented staff and occasional compassionate care moments. A subset of residents and families report effective therapy services that helped regain mobility and a sense of progress, along with caregivers who demonstrate genuine attentiveness during sessions. The gym and some rehab pathways are mentioned positively, suggesting that when engaged, the clinical side of care can deliver tangible benefits. However, these pros are episodic and do not counterbalance the broader pattern of inconsistent on-floor care, variable staff demeanor, and documented safety and sanitation lapses that color the overall experience.

The dominant red flags dwarfy the potential advantages. Repeated accounts describe neglect, miscommunication, and slow or absent responses to patient needs, including critical incidents where vital signs or comfort were not adequately monitored. Allegations of weight loss, over-medication, and a pervasive odor or unclean environment appear alongside instances of belongings going missing or being stolen. Reports of rude, disorganized staff, translators or bilingual communication gaps, and a lack of administrative accountability further undermine trust. Structural concerns, outdated facilities, malfunctioning elevators, and inadequate room conditions, compound the sense that this is a facility in need of major, broad-scale remediation.

For families weighing the decision, a disciplined due-diligence plan is essential. Visit multiple times at different hours, speak directly with floor staff and nursing leadership, and request recent state inspection data and the facility’s corrective action history. Ask pointed questions about nurse-to-patient ratios, response times, and how emergencies are escalated. Verify language access and family communication channels, and insist on a clear, documented plan for any resident with dementia or mobility limitations. If choosing Grand Manor, pair the decision with a strict oversight framework, scheduled check-ins, and a readiness to relocate if red flags reemerge.

Ultimately, the recommendation is to pursue other options first. Grand Manor should not be the default choice for families seeking reliable long-term care or safe dementia management. It may be considered only by those who possess the resources and resolve to supervise aggressively, and who have a concrete plan to transition residents to a higher-quality setting if care standards fail to improve. For every family proceeding with Grand Manor, a proactive, hands-on strategy is essential, the kind that elevates advocacy, ensures contingency plans, and preserves the resident’s safety and dignity above all else.

This part of Bronx, New York offers a convenient and diverse range of amenities for seniors looking to settle in the area. With easy access to public transportation, including the MTA Subway, Fordham Metro-North Station, and rideshare services, getting around is hassle-free. Additionally, there are several pharmacies nearby for any medical needs, as well as reputable hospitals such as St Barnabas Hospital and NewYork-Presbyterian Allen Hospital within a short distance. For leisure and dining options, residents can enjoy a variety of restaurants like Harlem Kebab Grill and Last Stop Bar & Grill, as well as theaters like AMC Bay Plaza Cinema 13 for entertainment. Nearby parks such as Randall's Island Park also provide opportunities for outdoor activities and relaxation. Overall, this neighborhood boasts a vibrant community with plenty to explore and enjoy.

Transportation

• MTA Subway - Parkchester (0.9 miles)
• LGA Apron (3.1 miles)
• LaGuardia Airport (LGA) (3.3 miles)
• Terminal B (3.3 miles)
• MTA Fordham Metro-North Station (3.3 miles)
• Rideshare Pick-up (3.4 miles)
• Terminal C (3.4 miles)

Pharmacies

• CVS Pharmacy (2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (4 miles)
• CVS Pharmacy (4.1 miles)
• Queens Crossing (4.4 miles)
• Rite Aid (5 miles)

Hospitals

• St Barnabas Hospital (2.9 miles)
• Bronx VA Medical Center (4.1 miles)
• Manhattan Psychiatric Center (4.4 miles)
• Russ Berrie Medical Science Pavilion (4.5 miles)
• NewYork-Presbyterian Allen Hospital (4.7 miles)
• Milstein Hospital Building (4.7 miles)
• Metropolitan Hospital Center (5.2 miles)

Theaters

• AMC Bay Plaza Cinema 13 (3.6 miles)
• AMC Fresh Meadows 7 (6.7 miles)

Parks

• Randall's Island Park (3.8 miles)
• St Nicholas Park (4.6 miles)
• Marcus Garvey Park (4.6 miles)
• J. Hood Wright Park (4.7 miles)
• Inwood Hill Park (4.8 miles)
• Flushing Meadows Corona Park (5.1 miles)
• Carl Schurz Park (5.5 miles)

Physicians

• Morgan Stanley Children's Hospital (4.6 miles)
• David H. Koch Center for Cancer Care at Memorial Sloan Kettering Cancer Center (6.1 miles)
• Memorial Sloan Kettering Cancer Center (6.5 miles)
• Cummings, Allegra Weill Cornell Medicine Obstetrics and Gynecology (6.8 miles)

Restaurants

• Harlem Kebab Grill (4.7 miles)
• McDonald's (4.8 miles)
• Taco Bell (5.5 miles)
• Ikraveit Foods (5.6 miles)
• Last Stop Bar & Grill (5.7 miles)
• McDonald's (5.9 miles)
• The River Palm Terrace (6 miles)

Places of Worship

• The Riverdale Minyan (5.7 miles)

Cafes

• Kuppi Coffee Company (6.3 miles)
• Ralph’s Café (6.6 miles)
• Starbucks (6.7 miles)