Overall Review of Grand Manor Nursing Home
caveat
11 reviews mention this
Cleanliness and odors are major issues
Multiple residents and families report the building is dirty and frequently unpleasant.
Several reviews describe an overall lack of cleanliness, including filthy bathrooms and showers, visible pests, and a persistent bad smell. A number of families also mention outdated or run-down conditions alongside those hygiene complaints. Some reviewers say residents were left dirty for long periods, and that they saw trash or bugs during visits.
caveat
9 reviews mention this
Communication problems leave families frustrated
Families describe trouble reaching the facility and not getting callbacks.
Communication complaints show up repeatedly, with reviews describing unanswered phone calls and emails and long stretches without responses. Families also report being unable to get timely help with basics like water or ice. In addition, at least one review says staff did not notify family after a fall, contributing to the overall feeling that updates are unreliable.
caveat
10 reviews mention this
Care and supervision concerns
Residents and families describe neglect and gaps in daily supervision.
Reviewers frequently raise concerns about supervision and whether residents are being properly tended. Several accounts describe serious outcomes they attribute to poor care, including over-medication, weight loss, falls, and infections or uncontrolled health conditions. Others mention residents not being checked appropriately or not receiving requested assistance, reinforcing the theme of inadequate oversight.
caveat
7 reviews mention this
Belongings and money are reported missing
A number of reviewers say personal belongings and money go missing.
Multiple reviews describe theft or missing items, including clothing, personal care items, documents, and hearing-related accessories. Some families say they discovered valuables missing after admissions, while others describe staff taking or refusing to return items residents requested. Across these accounts, the pattern is that families do not feel their belongings are protected or promptly handled.
common
14 reviews mention this
Rude staff and dismissive attitudes
Many reviewers describe rude, hostile, or dismissive staff interactions.
A consistent theme is how staff speak to residents and families, with multiple reviews using strong language about being yelled at, treated with disrespect, or responding with hostility. Reviews also mention staff not answering questions the way families expect and refusing basic requests for help. Even among more positive accounts, most of the strongest recurring criticism centers on tone and interpersonal professionalism.
common
4 reviews mention this
Some families report solid rehab help
Some reviewers say the rehab and recovery experience helped them improve.
A smaller set of reviews takes a different view, describing skilled staff who supported recovery and helped residents regain abilities. These accounts mention progress over time, plans related to returning home, and a rehab department described as strong. At the same time, the reviews with the most detailed negatives are far more numerous, so the positive reports appear limited compared with the overall complaints.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Skilled Nursing Facility
LaGuardia (3 miles away)
Supportive therapy coordination and a range of amenities (rehab-focused care, restaurant-style dining, fitness and wellness programs).
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