Bronx Center For Rehabilitation & Health Care
Save1010 Underhill Avenue, Bronx, NY 10472
For more information about senior living options: (844) 490-3973
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Therapy was awesome after switching therapists. Angelo's kindness and sense of humor made Willie feel safe and comfortable in their care. The staff were professional, attentive, knowledgeable, and kind, and concerns were addressed immediately. Michael, the director of admissions, made the admission process easy, and everyone was kind and helpful, aiding the healing process. The staff on the second floor were praised for providing excellent care.
The facility is severely understaffed and overworked, leading to consistently poor care. The first night revealed shoddy conditions: the TV didn't work, the AC had to be unplugged to turn off, and the bed's hydraulic system malfunctioned. Rooms were dirty with maintenance not cleaning, trash everywhere, and dusty air conditioner filters. The food was served lukewarm to cold and looked unappetizing. There were reports of covert medication administration and attempts to slip meds to patients in the dark. Some staff were rude and defensive when confronted about alleged lies. Belongings were discarded in hallways without notifying families. The facility had mice and roaches, with poor sanitation and hygiene. Overnight staff unplugged the nurse call bell and did not respond to calls; some workers avoided duties. Social workers were often unreachable by phone and did not respond to messages.Across a wide range of experiences, Bronx Center Rehab and Nursing Facility emerges in these accounts as a place where the promise of recovery can collide with the reality of staffing gaps, maintenance challenges, and mixed quality of care. Families who chose the center for its convenient location and proximity to loved ones describe a facility that can be both a lifeline and a source of real frustration. The overarching theme is a tension between care that can be excellent in therapy and personal interactions, and conditions that, in other moments, feel neglected or unsafe.
A recurring thread is the physical state of the building and rooms. Several reviewers recount firsthand problems on the first night: a TV that didn't work, an air conditioner that had to be unplugged to turn off, and a bed's hydraulic system malfunctioning. Maintenance and housekeeping are described as inconsistent, with rooms that feel unclean, trash in corners, and air filters that are dusty. The beds, paint, and general upkeep are mentioned as dated or rundown, giving the impression of a facility that looks good from the outside but shows wear on the inside. These conditions are not just cosmetic; some families point to real safety and comfort concerns, such as unclean spaces and equipment issues that could impact daily living and recovery.
Food and dining are another point of contention. A number of reviewers report meals served lukewarm or cold, with food looking unappetizing and lacking essential condiments or timely service. This feeds into broader concerns about the daily quality of life for residents who rely on the center for meals and routine nourishment during a vulnerable recovery period. Several accounts mention separate experiences about the dining environment - some negative, some neutral or improving - yet the pattern of inconsistent food quality stands out as a common grievance.
Staffing and care carry the most pronounced split in these narratives. On the negative side, many reviewers describe being underpaid, understaffed, and overworked, with attitudes ranging from brusque to outright unprofessional. Specific concerns include nurses or aides who seem rushed or indifferent, instances of poor communication with families, and feelings that patient needs aren't being prioritized. There are grave claims of patients being sedated to mask issues or to quiet complaints, and reports of attempts to administer medications without proper oversight. In one particularly alarming note, a reviewer describes an encounter where a staff member jumped toward them, prompting intervention by a coworker. The sense in these stories is that when staff are present and attentive, the care can be compassionate and effective; when they are stretched too thin, basic safety and respect for patients seem to suffer.
Still, there are notable positive experiences that complicate the overall picture. Several families highlight specific staff members whose kindness and professionalism left a lasting, favorable impression. Some praise the admission process and administrative support, with individuals like Michael (the director for admissions) and Angelo singled out for their helpfulness and warmth. A number of reviewers recount moments of genuine care from nurses and CNAs, exampled by patient-centered attention on therapy days, patience in explaining procedures, and a general sense that certain floors or teams are capable of excellent care. In these cases, therapy itself is described as a bright spot - hands-on, engaging, and instrumental to progress - though some note the need to stay vigilant to ensure therapy time isn't compromised by other constraints.
Safety and infection control emerge as critical concerns in some testimonies. Several reviewers describe tangible hazards: mice and roaches in patient rooms, unsanitary bathrooms, and rooms being shared with infectious cases. There are reports of unlabelled belongings left in hallways and belongings discarded without family notification. In one grim example, a family uncovered that a grandparent's health event was not promptly communicated, followed by a hospital transfer that revealed health issues not adequately addressed at the facility. The contrast between occasional clean, well-run units and overall concerns about safety and cleanliness underscores the mixed reliability of the environment.
Families also describe communication gaps and accessibility problems that compound anxiety. Social workers can be difficult to reach by phone, messages go unanswered, and families feel left out of crucial decisions or late-breaking health information. In some accounts, loved ones were directly informed of changes or emergencies, while in others, the information pathway felt broken or inconsistent. The combination of unclear updates and occasionally high-stress medical events - falls, infections, and sudden lethargy or confusion - leaves many families anxious about whether their relatives would receive timely help in a real emergency.
Taken together, the reviews present a facility that is deeply inconsistent. Some patients and families have had emergency, life-changing experiences resolved by attentive, capable staff and exemplary therapy teams; others have endured neglect, miscommunication, and distressing conditions that threaten safety and dignity. The divergent experiences suggest that outcomes at Bronx Center Rehab and Nursing Facility may hinge as much on which unit a resident is placed in, which staff members are available on a given shift, and how closely families advocate for therapy targets, medications, and rapid responses as they do on the inherent quality of the building or the administrative framework. For anyone considering this center, the common guidance echoed in these accounts is to do thorough, independent research, visit with a discerning eye, and be prepared to actively advocate for therapy time, daily routines, medication oversight, and timely communication with care teams. In short, proximity to family and the potential for strong therapeutic care exist here, but they are balanced against a set of serious concerns that demand vigilant oversight and ongoing parental, patient, and family involvement.
200 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
LaGuardia (3 miles away) John F Kennedy International (14 miles away) Westchester Cty (18 miles away) Newark International (19 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Bronx Center for Rehabilitation & Health Care in Bronx, NY is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The facility provides a comfortable and welcoming environment with fully furnished living spaces and private bathrooms. Residents can enjoy a variety of activities and amenities, including a beauty salon, gaming room, small library, fitness room, and outdoor space for relaxation.
The dining experience at the Bronx Center is exceptional with restaurant-style dining and special dietary restrictions accommodated. The community also offers 24-hour call system and supervision to ensure the safety and well-being of residents. Assistance is provided with daily activities such as bathing, dressing, transfers, as well as medication management.
Residents can stay connected with Wi-Fi/high-speed internet access and enjoy transportation arrangement for non-medical purposes such as outings or trips. For medical needs, transportation to doctors' appointments is available. The community has a mental wellness program in place to support the emotional well-being of its residents.
With nearby parks, pharmacies, restaurants, theaters, hospitals, and convenient transportation options nearby, residents have access to various resources for their comfort and convenience. Overall, the Bronx Center for Rehabilitation & Health Care provides a comprehensive assisted living experience that promotes independence while ensuring that all necessary care services are readily available.
Bronx Center For Rehabilitation & Health Care is located at 1010 Underhill Avenue, Bronx, NY 10472 in Bronx County, New York
Bronx Center For Rehabilitation & Health Care on seniors.fyi includes 5 photos including images showing bedroom, building, trees, decor, outdoor, landscaping, outdoors, architecture, and more.
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