Grand Manor Nursing & Rehabilitation Center

Pros

• The therapy coordinator, Karen, did a great job helping the mother.
• The staff was friendly and approachable during visits.
• The overall experience at the facility was enjoyable for the mother prior to certain issues.

Cons

• The staff was not very competent, as observed during visits.
• The bed pan had not been changed for a few days.
• The facilities were not immaculate and showed signs of neglect.
• The social situation was poor, with no interaction outside the room.
• The doormen were rude at times, causing discomfort.
• The mother's roommate was in a coma, limiting social engagement.
• If given control, the reviewer would have chosen a different facility for their aunt.

Review

In the realm of healthcare facilities, especially those focused on rehabilitative care, patient experiences can vary widely, and it is essential to take into account both positive aspects and areas needing improvement. A recent review reflects upon a time when an individual’s mother received care at such a facility, highlighting several noteworthy points about her experience. While there were some commendable elements regarding her stay, certain aspects fell short of expectations, particularly concerning staff performance and the overall environment.

To begin with, one of the standout figures in this narrative was Karen, the therapy coordinator. Her efforts in aiding the reviewer’s mother were acknowledged positively, suggesting that there was indeed access to supportive personnel who were dedicated to their roles. Karen's involvement appeared to make a meaningful difference in enhancing the therapeutic journey of the patients under her guidance. Additionally, it's worth noting that while most staff members displayed friendliness towards visitors and patients alike, there seemed to be a disconnect between being approachable and demonstrating competence in their caregiving responsibilities.

However, despite Karen’s commendable work and the generally warm demeanor of some staff members, significant concerns arose surrounding their level of competency. An alarming incident mentioned by the reviewer indicated that hygiene standards may have been lacking; specifically noted was a situation where a bedpan had reportedly gone unchanged for several days during one visit. Such oversights not only raise questions about basic health protocols but also impact patient dignity and comfort—critical factors in any care setting.

The cleanliness of the facility itself drew mixed reviews; it was described as neither filthy nor pristine. The implication here is that while basic maintenance might have been upheld to avoid gross disarray, deeper attention to detail could have vastly improved the living conditions for residents. This raises further concerns about how attentive staff are—beyond friendly interaction—to ensuring that environments foster healing and well-being.

Adding another layer to this complex experience was the social dynamic within the facility. The review pointed out that social interactions among residents seemed limited; in particular, it highlighted a worrying situation wherein one resident's roommate remained unresponsive due to being in a coma. For individuals requiring rehabilitative care or companionship during recovery phases, isolation can significantly hinder emotional support and overall progress. The lack of structured activities or regular engagement outside personal rooms arguably contributed to an environment where social well-being took a backseat amidst physical care requirements.

In conclusion, although certain staff members such as Karen made substantial contributions toward creating transformative experiences for patients like the reviewer’s mother, significant issues loomed large over their stay at this facility. Rude behavior from some doormen complicated matters further; reporting these interactions raises essential questions about training protocols concerning customer service and interpersonal skills among all levels of hospital personnel. Ultimately overwhelmed by mixed feelings stemming from commendable efforts alongside glaring deficiencies—the reviewer expressed regret over having no control over their aunt's placement at this institution—underscoring how crucial it is for families navigating these situations to seek environments aligned with high standards of care quality across every aspect of service delivery.

Transportation

• MTA Subway - Parkchester (0.9 miles)
• LGA Apron (3.1 miles)
• LaGuardia Airport (LGA) (3.3 miles)
• Terminal B (3.3 miles)
• MTA Fordham Metro-North Station (3.3 miles)
• Rideshare Pick-up (3.4 miles)
• Terminal C (3.4 miles)

Pharmacies

• CVS Pharmacy (2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (4 miles)
• CVS Pharmacy (4.1 miles)
• Queens Crossing (4.4 miles)
• Rite Aid (5 miles)

Hospitals

• St Barnabas Hospital (2.9 miles)
• Bronx VA Medical Center (4.1 miles)
• Manhattan Psychiatric Center (4.4 miles)
• Russ Berrie Medical Science Pavilion (4.5 miles)
• NewYork-Presbyterian Allen Hospital (4.7 miles)
• Milstein Hospital Building (4.7 miles)
• Metropolitan Hospital Center (5.2 miles)

Theaters

• AMC Bay Plaza Cinema 13 (3.6 miles)
• AMC Fresh Meadows 7 (6.7 miles)

Parks

• Randall's Island Park (3.8 miles)
• St Nicholas Park (4.6 miles)
• Marcus Garvey Park (4.6 miles)
• J. Hood Wright Park (4.7 miles)
• Inwood Hill Park (4.8 miles)
• Flushing Meadows Corona Park (5.1 miles)
• Carl Schurz Park (5.5 miles)

Physicians

• Morgan Stanley Children's Hospital (4.6 miles)
• David H. Koch Center for Cancer Care at Memorial Sloan Kettering Cancer Center (6.1 miles)
• Memorial Sloan Kettering Cancer Center (6.5 miles)
• Cummings, Allegra Weill Cornell Medicine Obstetrics and Gynecology (6.8 miles)

Restaurants

• Harlem Kebab Grill (4.7 miles)
• McDonald's (4.8 miles)
• Taco Bell (5.5 miles)
• Ikraveit Foods (5.6 miles)
• Last Stop Bar & Grill (5.7 miles)
• McDonald's (5.9 miles)
• The River Palm Terrace (6 miles)

Places of Worship

• The Riverdale Minyan (5.7 miles)

Cafes

• Kuppi Coffee Company (6.3 miles)
• Ralph’s Café (6.6 miles)
• Starbucks (6.7 miles)