The Commons On St Anthony
Save3 Street Anthony Street, Auburn, NY 13021
For more information about senior living options: (844) 490-3973
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The facility is beautiful. The rehabilitation floor is the only decent floor. The staff is highly trained and compassionate. The rehab therapists are excellent. The staff are super kind. The building and rooms are up to date, modern and inviting. The place is very clean. There are staff members who truly care about the residents. The social worker helped by obtaining a TV and a computer for the patient.
The reviewers claim unfair treatment of employees and evident favoritism at the facility. HR is described as unprofessional and unresponsive after the employee sent her doctor's note. The facility allegedly could not accommodate pregnancy-related work restrictions, forcing a return only after full clearance. The rehabilitation floor is seen as the only decent floor, while long-term residents allegedly suffer. Caregivers who become jaded are said to stop caring about residents. A formal complaint was filed with the Department of Health alleging neglect, including a resident not fed, no water, and a 23-minute call-bell response. Administrators are described as unavailable and quick to pass blame to staff, with concerns about their backgrounds. Several posts allege bed bugs spreading throughout the building, with inadequate extermination. The facility is labeled horrible and not recommended due to neglect and poor care. A specific incident describes a patient left on the toilet for hours, with a soiled bed and delays in changing it. Reviewers note long delays in call-bell responses and insufficient staffing. Some reviews state that basic nursing care, patient advocacy, ethics, and decency were lost at the facility.The Commons on St Anthony at Loretto emerges in these accounts as a place of stark contrasts. On one hand, several families and former staff praise certain aspects of the facility - especially the rehabilitation floor, where therapy teams and some caregivers are described as compassionate, skilled, and genuinely focused on helping residents regain function. A number of visitors speak warmly about the caring demeanor of the physio therapists, noting that their loved ones benefited from personal attention and clear encouragement during rehab. For some families, the facility's physical environment - modern rooms and a clean, inviting setting - contributes to a sense of safety and comfort, particularly for residents working through short-term recovery or dementia care. A few individuals report positive experiences with specific staff members, social workers, or therapy teams who went above and beyond to support residents and families.
Yet beneath those favorable notes lies a chorus of serious concerns that run through many of the reviews. Several accounts raise questions about fairness and treatment of employees, with accusations of favoritism and a lack of clear communication from human resources. One told of working through a pregnancy with a doctor-ordered restriction that the facility could not accommodate; despite medical clearance to return, the person struggled to obtain a definitive return date after sending the required documentation, and felt that HR's unresponsiveness reflected a broader pattern of unprofessional behavior. These experiences feed a perception that administrative responsiveness and consistency are inconsistent at best, and at times dismissive of staff needs.
A recurring theme is the belief that quality care varies dramatically by floor and by staff mood. Some reviewers argue that the rehabilitation floor is the "decent" floor and that long-term residents on other floors suffer as a result of neglect or indifference. They describe caregivers who become jaded, with a sense that some employees have "checked out" and no longer prioritize residents' needs, particularly when bells are not answered promptly or when basic comfort - like hydration, timely assistance, and proper bed care - fails. The criticism extends to the management layer, with complaints that administrators are hard to reach and quick to delegate blame to frontline staff, and a suggestion that many administrators have questionable past records.
There are vivid, troubling accounts of alleged neglect and safety failures. One reviewer who formally complained to the Department of Health describes an alarming scene: a resident lying with legs dangling off the bed, a heart condition, no water, a soaked bed, and a 23-minute delay before staff arrived after a call button was pressed. Food access was described as an immediate concern, with the resident stating they could not reach their meals. The same account claims that the facility's leadership failed to address concerns promptly and professionally, fueling deep worries about the daily safety and dignity of residents. The overarching message is a warning to families to vigilantly monitor loved ones, as delays in response, gaps in routine care, and a lack of proactive oversight are perceived as regular risks.
In a parallel thread, some reviewers raise alarm about bedbugs and broader pest control issues, coupled with perceptions of cost-cutting as a root cause. Reports describe bedbug sightings moving through the building and a reluctance to invest in extermination or comprehensive pest management. One account stresses the practical and emotional toll of infestations - the cost and effort required to protect a home after a return from the facility - while another note questions management's willingness to pay for an exterminator, leaving residents and staff uneasy about the facility's commitment to a truly sanitary environment.
Despite these criticisms, there are positive, hopeful messages from families who describe real benefits from the rehabilitation program and the dedicated effort of some nurses and therapists. A few reviews emphasize that with the right team and the right floor, residents regain strength and improve quality of life, and they express gratitude for care that helped their loved ones get back on their feet. There are also acknowledgments of clean facilities and thoughtful care in certain cases, suggesting that the care experience at The Commons on St Anthony at Loretto is not uniformly negative or uniformly positive, but rather a mosaic of experiences that can differ dramatically from unit to unit and shift to shift.
The family perspectives also reveal a broader anxiety about communication and transparency. Several accounts call for clearer channels of accountability - faster, more consistent responses from administration; more reliable information about policy changes or staffing issues; and a more proactive approach to safeguarding the health and dignity of residents. The emotional toll is palpable: stories of fear for loved ones, frustration with inconsistent care, and a plea to potential residents to weigh safety, responsiveness, and atmosphere when choosing a facility. These narratives underscore the importance of robust oversight, strong infection control practices, reliable staffing, and genuine, empathetic leadership in long-term care settings.
Overall, the collection paints a complex picture: there are moments of excellent, compassionate care that bring relief and improvement to residents, particularly on the rehab floor, paired with persistent, sometimes alarming concerns about safety, staffing, administration, and facility-wide consistency. Families speak from the heart about what worked for their loved ones and what did not, citing both the human warmth of some caregivers and the systemic pressures that appear to strain others. The photos that emerge are not of a single, unified experience, but of a place that can feel like two facilities at once - one where hope and effective rehabilitation thrive in certain hands and floors, and another where concerns about neglect, responsiveness, and overall quality of care raise serious questions for families considering The Commons for their loved ones.
297 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Commons On St Anthony is an exceptional assisted living community located in Auburn, NY. We offer a wide range of amenities and care services to ensure that our residents enjoy a comfortable and fulfilling lifestyle.
Our residents can take advantage of our beauty salon to stay looking their best or relax and enjoy their favorite shows with cable or satellite TV in their own private rooms. We also provide convenient community operated transportation for outings or appointments, as well as a computer center for staying connected.
Meals are a delight at The Commons On St Anthony, with our dining room offering restaurant-style dining and special dietary options available. For those who prefer to cook themselves, our fully furnished apartments feature kitchenettes. Housekeeping services ensure that living spaces are kept clean and tidy.
Residents have plenty of opportunities for recreation with our fitness room, gaming room, outdoor space, small library, and wellness center. Wi-Fi/high-speed internet is provided throughout the community for staying connected with loved ones or pursuing personal interests.
Our dedicated staff is available 24/7 to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications on time. We also offer a mental wellness program to support emotional wellbeing.
Transportation arrangements are made both for non-medical needs and for doctors' appointments. Move-in coordination helps make the transition to our community seamless.
In addition to the amenities and care services we provide, The Commons On St Anthony is conveniently located near various cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals.
At The Commons On St Anthony, we strive to create an enriching environment where residents can thrive while receiving the personalized care they need.
The Commons On St Anthony is located at 3 Street Anthony Street, Auburn, NY 13021 in Onondaga County, New York
The Commons On St Anthony on seniors.fyi includes 5 photos including images showing building, architecture, decor, exterior, urban, healthcare, rehabilitation, outdoor, and more.
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