The Suites Rio Vista
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2410 19Th Street, Se, Rio Rancho, NM 87124
For more information about senior living options: (844) 490-3973
The Suites Rio Vista offers a range of accommodations with pricing reflecting both the quality of care and location within Sandoval County, New Mexico. For those considering semi-private rooms, the cost is $4,341 per month, which is notably higher than the county average of $3,802 and the state average of $3,324. Private rooms at The Suites Rio Vista are priced at $5,209 monthly, surpassing not only the local county rate of $3,889 but also slightly exceeding the state average of $4,391. While these costs may be elevated compared to surrounding options, they likely represent enhanced services and amenities that cater to residents' needs in a supportive environment.
| Floor plans | The Suites Rio Vista | Sandoval County | New Mexico |
|---|---|---|---|
| Semi-Private | $4,341 | $3,802 | $3,324 |
| Private | $5,209 | $3,889 | $4,391 |
The Suites at Rio Vista skilled rehab facility exceeded expectations in nearly every way. From arrival, the staff made patients and their families feel cared for and supported. The physical therapy department, including therapist Robert Sullivan, was highly skilled, compassionate, and encouraging. The CNA staff, including Daye and Barbie, were attentive, kind, and consistently went the extra mile to ensure patient comfort, safety, and dignity. Every department demonstrated gentleness, patience, and kindness, creating an atmosphere of respect and compassion. Anila Dean stood out for caring and professional conduct, consistently kind and thorough.
The place is awful. No one answers the call light and when they do, they have an attitude. A traveling nurse warned the family to report the facility to the state and criticized the care. The staff are horrible, and the food has bugs in it. The staff are not helpful and are rude, making requests feel like a bother. The facility needs to be shut down. The reviewer would not recommend this facility. It is absolutely the worst place to bring a loved one. The staff allegedly claimed the patient was never there and lost all paperwork and belongings. Licensed staff did not administer pain medications. The administrator threatened to withhold home PT if the patient left. Meals were served late and were cold, unappetizing.The Suites at Rio Vista Skilled Rehab presents a strikingly mixed picture across the several accounts provided. On one hand, there are heartfelt stories of warmth, progress, and genuine care from particular clinicians and support staff. On the other hand, there are serious, distressing complaints about neglect, communication failures, and punitive or dismissive attitudes from others in the facility. Taken together, the reviews portray a place with undeniable strengths in some departments and troubling gaps in others, depending largely on which staff members are involved and when care is delivered.
Several reviews highlight a very positive experience related to rehabilitation and day-to-day care. In one narrative, a family describes how their father's recovery from a hip fracture benefited from skilled physical therapy, led by a therapist named Robert Sullivan, who they say was not only technically capable but also compassionate and encouraging. They credit Sullivan with customizing progress in a careful, measured way that kept their father advancing without overwhelming him. The same account elevates the CNA team - Daye, Barbie, and others - whose attentiveness and kindness contributed to a dignified, safe environment. The reviewer notes respectful interactions with many departments, including wound care and nursing, and emphasizes how the staff's gentle, patient approach helped create an overall atmosphere of care and respect. While they did flag a dietary shortcoming - more variety and seasoning would improve meals - the positive impact of the therapy team, CNAs, and the broader staff outweighed this minor drawback. Another reviewer singled out Anila Dean, praising her caring and professional approach with a family member who is a resident, underscoring that a few staff members can truly stand out in a facility that otherwise earns mixed marks.
There are also mentions of broad satisfaction with the facility's everyday care when staffing allowed. One account praises the nurses, aides, housekeeping, and physical therapy as overall excellent, while acknowledging that understaffing - particularly on weekends - can hamper the experience. Another reviewer describes the staff as "very kind" and notes that physical therapy remains a strong point, albeit within a context of intermittent under-resourcing. These perspectives together suggest that, for some residents and families, the facility delivers high-quality rehabilitation and compassionate day-to-day care, creating meaningful recovery moments and positive memories.
Yet the landscape of care at The Suites at Rio Vista is shadowed by a collection of severe criticisms that read like a cautionary counterpoint to the positive stories. Several reviewers report chronic difficulty getting call lights answered, with a sense that some staff members respond with attitude or reluctance. In one particularly troubling anecdote, a traveling nurse who filled in at the facility advised reporting to the state, reflecting a perception among staff that the care environment itself was problematic. Other reviews tell of aggressive or dismissive behavior from administrators and a sense that patients and families were dismissed or hurried through meetings without meaningful engagement. In one highly detailed account, a knee replacement patient was left in pain with no pain medications for an extended period, and the family encountered delayed or incomplete evaluations for essential equipment like a walker. The reviewer describes a tense exchange with therapists and administrators over protocol timelines, leaving them distraught and distrustful of the care process. The implication across these stories is that even when medical professionals are well-intentioned, organizational barriers and understaffing can derail a patient's experience.
Medication delays and equipment gaps emerge as recurring themes in the negative narratives. In another case, a family reports that their loved one did not receive timely pain relief or necessary mobility aids, such as a bedside commode or walker, within an appropriate window after surgery. Tensions around "protocols" and the timing of home physical therapy evaluations are described as rigid and frustrating, with the patient pushed to stay in place despite clear discomfort. These accounts often pair administrative friction with frontline challenges, suggesting that procedural rigidity, rather than patient-centered flexibility, can become a barrier to timely and adequate care.
The most severe warnings come from reviews that describe outright neglect, verbal abuse, and a sense that the facility was not safe for loved ones. One account claims that the food sometimes arrived with bugs and that staff could be rude or abusive, making care feel like an inconvenience. Another review presents a stark indictment: the facility should be shut down, with accusations of retaliation and a hostile atmosphere toward families who push for better care. There are also deeply distressing stories about long stretches without meals or assistance, with a patient going without proper nourishment or being fed by a family member due to persistent neglect of basic needs. Such reports include a stark contrast between the courteous receptionist noted in one Christmas-time complaint and the overall experience of the hospital-like environment, underscoring how rapidly positive impressions can dissolve when core needs go unmet.
Adding to the gravity of the negative experiences are accounts of specific individuals and incidents that implicate broader facility management. One family describes taking extreme measures after a hospitalization scare, including involvement from a surgeon and an escalation to state-level concerns; another recount details a grandmother who spent a week in the facility with bedsores, malnutrition, and insufficient physical therapy, leading the family to withdraw her care as soon as they could. These stories emphasize a pattern of insufficient attention to physical needs, wound care, nutrition, and timely therapy - issues that can have lasting consequences on a patient's recovery and well-being. In several reviews, families recount frustration with the administrative process, including difficulties securing refunds or settlements for care that did not meet expectations, painting a comprehensive picture of systemic shortcomings layered on top of personal grief and urgent health concerns.
Taken together, the collection of experiences at The Suites at Rio Vista paints a facility of two very different faces. On the best days, families testify to compassionate, skilled therapy, attentive CNAs, and a respectful environment where residents feel seen and supported. On the hardest days, complaints point to under-staffing, lagging responses to calls for help, medication and equipment delays, and a management style that some families found dismissive or punitive. The common thread across these narratives is the critical need for vigilant advocacy from family members and clear, consistent communication from staff and administrators. For anyone considering this facility, the accounts suggest evaluating not only the overall program of rehabilitation but also the specific staff on duty, the weekend coverage, and the facility's responsiveness to concerns about safety, nutrition, and basic daily needs. The experiences underline that recovery is as much about the daily interactions and timely support as it is about therapy sessions and medical oversight.
136 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Albuquerque International (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Suites Rio Vista in Rio Rancho, NM is a premier assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents. The community features a beauty salon, allowing residents to maintain their personal grooming routines with ease. Cable or satellite TV is available in each suite for entertainment and relaxation.
Transportation needs are taken care of with community operated transportation and transportation arrangements for non-medical purposes. This ensures that residents can easily access doctors appointments, run errands, and enjoy day trips. Move-in coordination services are provided to assist new residents with the transition into their new home.
The community offers an array of common areas designed to promote socialization and engagement among residents. These include a computer center, gaming room, small library, and outdoor space where residents can enjoy fresh air and natural surroundings. A fully furnished fitness room is available for those looking to maintain an active lifestyle.
Dining at The Suites Rio Vista is restaurant-style with special attention given to dietary restrictions and preferences. The kitchenette in each suite allows residents the option to prepare their own meals if desired. Housekeeping services ensure that each resident's living space remains clean and comfortable.
Care services at The Suites Rio Vista are comprehensive and personalized to meet individual needs. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available around the clock. Medication management is provided to ensure timely administration of medications.
Mental wellness programs are offered at The Suites Rio Vista in order to support the emotional wellbeing of residents. Additionally, a wellness center is on-site for any additional healthcare needs that may arise.
The community is conveniently located near numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This provides easy access to everyday necessities as well as opportunities for recreation and entertainment.
At The Suites Rio Vista in Rio Rancho, NM, residents can expect top-notch care, a vibrant community, and a comfortable living environment.
The Suites Rio Vista offers a range of accommodations with pricing reflecting both the quality of care and location within Sandoval County, New Mexico. For those considering semi-private rooms, the cost is $4,341 per month, which is notably higher than the county average of $3,802 and the state average of $3,324. Private rooms at The Suites Rio Vista are priced at $5,209 monthly, surpassing not only the local county rate of $3,889 but also slightly exceeding the state average of $4,391. While these costs may be elevated compared to surrounding options, they likely represent enhanced services and amenities that cater to residents' needs in a supportive environment.
The Suites Rio Vista is located at 2410 19Th Street, Se, Rio Rancho, NM 87124 in Sandoval County, New Mexico
The Suites Rio Vista on seniors.fyi includes 9 photos including images showing interior, decor, rehabilitation, exercise equipment, architecture, entrance, lobby, living room, and more.
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Exploring Palliative Care in the Home: A Comprehensive Overview
Palliative care enhances the quality of life for seriously ill patients by providing comprehensive support at home through a multidisciplinary team, addressing various needs and prioritizing comfort over curative treatments. While it offers personalized care and involves family in decision-making, challenges like caregiver stress and logistical issues persist, with growing demand prompting advancements in technology and healthcare policies to improve access.
Comprehensive Insights into Palliative Home Care: What It Is and What to Expect
Palliative home care focuses on improving the quality of life for individuals with serious illnesses by providing comfort, symptom management, and emotional support in their own homes. This approach includes personalized care plans, regular assessments, and resources for family caregivers, all while prioritizing person-centered treatment that aligns with patients' goals.
Skilled Nursing Facilities vs. Nursing Homes: Making Sense of the Differences
Skilled nursing facilities (SNFs) provide high-level medical care and rehabilitation for short-term recovery, typically covered by Medicare after hospitalization, while nursing homes focus on ongoing custodial care for chronic conditions, mainly funded by Medicaid or private payments. The staffing and regulatory structures differ significantly between the two, necessitating clarity for families in choosing appropriate long-term care options.
Interior
Decor
Building
Architecture
Bedroom
Landscaping
Lighting
Exercise Equipment
Rehabilitation
