Advantage Assisted Living

Pros

• They were grateful for the wonderful end-of-life care their mother received at Advantage Assisted Living.
• The staff showed a great deal of love to the mother and to the family during this difficult time.
• The staff provided excellent care for their father during his stay.
• Nurse Christina consistently displayed warmth and care for him.
• The staff promptly addressed any concerns that arose.
• The facility manager was amazing and the family felt very safe in their care.
• The staff, care team, and managers are extraordinary.
• The facility is excellent - bright, clean, and modern - with a quality extended family of caregivers.
• They provided extremely good care for their brother and accommodated his vegetarian diet.
• Management and staff have exceeded expectations with a high level of care.

Cons

• The facility does not offer transportation, 24-hour medical care, mobile dentistry, or access to a pool, contrary to its website, and these services must be arranged by the family at additional cost.
• The facility nurse is difficult to communicate with and takes things personally; belongings are lost even though they are clearly marked.
• The staff are not trained for end-of-life situations, and the ones who are do not stay to help.
• A caregiver forced morphine down the resident's throat, causing the resident to choke for almost 30 minutes.
• The staff became upset and told the inquirer to calm down when questioned about it.
• There is no one at the facility who knows how to administer medications.
• The resident was not placed in an armchair with arms, and fell from the chair at dinner.
• Clothes and belongings went missing.
• The director was overheard talking about them not realizing she was standing behind them.
• The amount of money paid for care did not reflect the treatment received and was unacceptable.

Review

Advantage Assisted Living in Rio Rancho has earned a wide range of heartfelt responses from families who entrusted their loved ones to its care. Across the board, the reviews convey a deep sense of gratitude for the warmth, attention, and responsiveness families experienced during difficult times. Several accounts describe the facility as a place where love and compassion were visible not only to residents but also to the families who were navigating the emotional terrain of hospice, dementia care, and end-of-life moments. In many of these stories, the facility was recommended by hospice providers precisely because it could accommodate urgent placements when families needed a safe, supportive environment quickly.

One consistently cited strength is the quality of end-of-life care and the emotional support offered by the staff. Families recount how a mother who was under hospice care found a compassionate, loving presence at the facility, and how the staff extended that care toward the entire family during an especially painful period. The person who first helped coordinate the move - Jayme - and the rest of the team are repeatedly thanked for their responsiveness and for making a challenging transition feel as smooth and comforting as possible. The sense of being treated with humanity and respect in those final days is a common thread throughout the praise, with many expressing profound appreciation for the sense of security and peace that the staff provided.

Within the care team, individual staff members also stand out in memorable ways. A nurse named Christina is singled out for consistently displaying warmth and care toward a father who required attentive daily support. The facility's manager is described as "amazing," someone families felt safe with and trusted to oversee their loved ones' care. Beyond individual officers or nurses, families speak of the entire team - the care staff, managers, and nurses - being "extraordinary," with a level of dedication that extended to addressing concerns in a timely and thoughtful manner. This sense of a cohesive, compassionate care ecosystem seems to be a defining feature for many who shared their experiences.

The physical environment earns its share of praise as well. Reviewers describe a bright, clean, and modern facility where staff are part of what feels like an extended family of caregivers. For families, the environment appears to contribute to a sense of security and well-being for their elderly loved ones. The overall impression is one of a well-maintained setting designed to support comfort, activity, and safety, reinforcing the positive experiences families report during daily routines and special moments alike.

Several stories highlight specific instances where staff went above and beyond. One family spoke of a brother who was bedridden and vegetarian, and how the facility accommodated his dietary needs and provided attentive, respectful care that the family found "above and beyond." Another account described a mom living with dementia for two years, whose quality of life was supported by directors and caregivers who engaged her in activities and ensured she was well cared for. In this family's account, the staff's compassion extended to the passing of a father who had been admitted under hospice just days earlier, underscoring the way the team supported both residents and their grieving relatives through difficult transitions.

The reviews also acknowledge that no caregiving experience is without its challenges or areas of concern. One reviewer calls out a discrepancy with what is described on the website, noting that transportation, 24-hour medical care, mobile dentistry, and pool access were not available and would need to be arranged by family at additional cost. This caution invites prospective families to verify services directly with the facility to align expectations with reality. Another reviewer mentions communication difficulties with a particular nurse and the loss of clothes and belongings despite clear labeling, while also acknowledging that most staff were "super sweet" to residents. A more severe account describes a situation in which medications and care were mishandled, leading to a painful sequence of events for the resident and a strong, pointed call for careful review; the reviewer urged that the facility be shut down, reflecting a highly negative experience that stands in stark contrast to the more favorable stories. These contrasting narratives illustrate that, as with any care setting, experiences can vary and depend on the individuals involved as well as the specific circumstances.

Amid the spectrum of experiences, there are also long-standing affirmations of the facility's value in people's lives. A patient who entered assisted living in May 2022 from a rehab facility, and their family, spoke highly of the reception and ongoing efforts to "fix the problems rehab created," praising the entire staff as top-notch and friendly. They found reassurance in being treated like family, a sentiment echoed by others who described their final weeks as peaceful and dignified thanks to the staff's commitment. The recurring theme is that Advantage Assisted Living in Rio Rancho can be a place of comfort and stability, where families feel their loved ones are cared for with respect, attentiveness, and humanity.

In addition to the deliberate praise for care and compassion, there are consistent expressions of gratitude toward specific advocates who helped families navigate the process. For instance, Corey Nelson of Stellar Senior Housing Expert is referenced as having identified the right fit for a mother, reinforcing the idea that knowledgeable support in choosing a home can make a meaningful difference. The culmination of several reviews centers on a sense of blessed relief: families express heartfelt thanks for the directors, caregivers, and everyday staff who bring gentleness, engagement, and good nutrition into residents' lives. The final impression is of a home that, for many, felt like a blessed and reassuring place for their loved ones to live out their days, with gratitude rising not only from residents but from the families who accompanied them through illness, aging, and the end-of-life journey.

This part of Rio Rancho, New Mexico offers a convenient and accessible location with a variety of amenities nearby. There are several pharmacies within a short distance, making it easy to access necessary medications and healthcare services. Additionally, there are reputable physicians and medical centers in the area, including orthopedic and cancer care facilities. For dining options, there is a selection of restaurants in close proximity, ranging from fast food to more upscale Italian cuisine. Cafes such as Starbucks are also available for relaxing coffee breaks. Places of worship provide opportunities for spiritual fulfillment, while theaters offer entertainment options. Nearby parks like Montecito Estates Park and Petroglyph National Monument allow for outdoor recreation and relaxation. Overall, this part of Rio Rancho offers a balanced mix of healthcare, dining, entertainment, and natural surroundings for seniors looking to settle in the area.

Pharmacies

• Olive Tree Compounding Pharmacy (0.2 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (1.3 miles)
• Walgreens (2.6 miles)
• Walgreens (2.7 miles)
• CVS Speciality (2.8 miles)
• CVS Pharmacy (2.8 miles)

Physicians

• New Mexico Orthopedics (0.2 miles)
• Ted & Margaret Jorgensen Cancer Center (0.5 miles)
• Presbyterian Interventional Cardiology & Electrophysiology in Rio Rancho at Rust Medical Center (0.5 miles)
• Presbyterian Cardiology Clinic In Rio Rancho At Rust Medical Center (0.6 miles)
• After Hours Pediatrics (0.8 miles)
• Piñon Perinatal (0.9 miles)
• Athaya Medical Center (1.7 miles)

Restaurants

• Taco Cabana (0.2 miles)
• M'tucci's Moderno Italian Restaurant (0.3 miles)
• Chick-Fil-A (1.2 miles)
• McDonald's (1.4 miles)
• Desert Greens Bar And Grill (2 miles)
• Sonic Drive-In (2.2 miles)
• Weck's (2.5 miles)

Cafes

• Starbucks (0.8 miles)
• Starbucks (1.2 miles)
• Starbucks (2.8 miles)
• Satellite Coffee (3.4 miles)
• Starbucks (6.5 miles)
• Starbucks (8.5 miles)

Places of Worship

• First Baptist Church O (2.2 miles)

Theaters

• Regal Cinema UA Cottonwood Stadium 16 (3.1 miles)

Hospitals

• Presbyterian Pediatric Urgent Care in Rio Rancho on High Resort Boulevard (3.1 miles)
• HealthSouth Rehabilitation Hospital (7.5 miles)
• Tri Core Reference Lab (8.1 miles)

Parks

• Montecito Estates Park (4.5 miles)
• Petroglyph National Monument (5.9 miles)
• Graves Park (8.4 miles)