Skies Healthcare and Rehabilitation Center

Pros

• Several staff members at Skies Healthcare and Rehabilitation Center are described as caring and professional, making a positive impact on residents' care.
• The Activities Director received high praise for providing engaging activities that greatly improved the residents' experiences.
• One review highlighted the excellent care provided during a short-term stay due to a back injury, noting the effectiveness of the physical therapist in helping with recovery.
• Some relatives expressed gratitude for the dedicated attention their loved ones received during their time at the facility.
• Certain patients reported that they felt well cared for and appreciated the nursing staff's efforts to keep them informed about their conditions during their stay.

Cons

• The care for residents is nonexistent, with excessively long response times to call buttons.
• Rooms and bathrooms are consistently dirty, with staff providing excuses for the lack of cleanliness.
• Residents who require assistance with eating do not receive adequate help, leading to potential health risks.
• There is a severe shortage of staff, resulting in delayed responses to residents' needs.
• Medical needs such as UTI symptoms were ignored despite family reports, leading to unnecessary hospital visits.
• Some staff members are rude and unprofessional, lacking accountability in caregiving responsibilities.
• The facility itself feels outdated and lacks proper maintenance and appeal.
• There are numerous complaints regarding the quality of food served, often unsuitable for residents' dietary needs.
• Patients experience neglect due to prolonged wait times for care and poor communication from staff.
• Overall experiences reveal a lack of empathy and concern for resident dignity in this facility.

Review

The experience of patients and their families at Skies Healthcare and Rehabilitation Center seems to be a mixed bag, with numerous accounts highlighting serious concerns about the standard of care provided. A significant number of reviews draw attention to the alarming lack of responsiveness when residents press call buttons for assistance. Many complain that it can take as long as half an hour—or longer—for staff to respond, which can be especially distressing for those who are vulnerable and in need of immediate help. The cleanliness of the facility is another area that has come under fire; multiple reviewers mention dirty rooms and bathrooms, with staff frequently offering excuses for why they can't maintain appropriate standards. These issues contribute to an overall perception that resident care at Skies is inadequate.

Food service at Skies received a variety of opinions among reviewers. While some described the meals as sufficiently balanced, others reported critical shortcomings, especially concerning dietary needs and assistance with eating. Reviews highlighted instances where residents required help due to limited mobility or other health issues but were not given adequate support from staff members. This neglect extends beyond meal service; complaints emerged regarding the frequency of changing bed sheets, with several families reporting insufficient changes due to claims of running out supplies.

Despite these criticisms, there were accounts praising individual staff members who demonstrated genuine compassion and dedication to their roles as caregivers. Some families noted that certain Certified Nursing Assistants (CNAs) went above and beyond in providing quality care, nurturing environments for residents who often felt isolated or neglected. Nevertheless, such commendable behavior appeared sporadic amid reports indicating broader systemic failures within management practices at the facility itself.

Medical attention—or lack thereof—was another major concern raised in multiple reviews. Some family members expressed frustration at the apparent absence of doctors checking on patients regularly or addressing pressing medical issues like urinary tract infections (UTIs). In instances where family members identified symptoms or urgent medical necessities, they felt their concerns were largely ignored by nurses or left unaddressed until complications arose necessitating emergency care elsewhere.

One particularly heart-wrenching account detailed a resident's battle with COVID-19, suggesting inadequate measures were taken during outbreaks that dramatically impacted residents' health outcomes. Families voiced deep sorrow over how quickly these conditions deteriorated once contracted within the nursing home environment. Such tragic incidents indicate potential failings in infection control protocols and emphasize the need for better preparedness against viral contagions.

While some individuals had positive experiences—particularly highlighting more favorable interactions with caring staff members during therapy sessions—those accounts seemed overshadowed by numerous grievances raised about other areas within the facility's operation. Concerns over communication barriers further compound frustrations; it was noted that relatives living far away struggled simply to ascertain patients' well-being due to difficulties reaching staff via phone lines leading into wards filled with answering machines.

In conclusion, Skies Healthcare and Rehabilitation Center appears to be grappling with significant challenges impacting its operational efficacy while meeting residents' fundamental needs for dignity and effective care management. The conflicting testimonials underline an essential reality: many families are often left feeling disillusioned by their experiences when relying on institutional settings designed ostensibly for comfort but increasingly characterized by inadequate oversight and compassion-driven caregiving principles vital in eldercare contexts.

Cafes

• Starbucks (0.5 miles)
• Starbucks (2.2 miles)
• Satellite Coffee (2.5 miles)
• Starbucks (2.9 miles)
• Starbucks (5.6 miles)
• Starbucks (7.5 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Olive Tree Compounding Pharmacy (1.1 miles)
• Walgreens (1.8 miles)
• Walgreens (2.3 miles)
• Walgreens (2.4 miles)
• CVS Speciality (2.8 miles)
• CVS Pharmacy (2.8 miles)

Physicians

• Presbyterian Cardiology Clinic In Rio Rancho At Rust Medical Center (0.6 miles)
• Presbyterian Interventional Cardiology & Electrophysiology in Rio Rancho at Rust Medical Center (0.7 miles)
• Arora Madhu Unm Westside Clinic Albuquerque (0.7 miles)
• Ted & Margaret Jorgensen Cancer Center (0.7 miles)
• New Mexico Orthopedics (1 miles)
• Dogwood Therapy Service (1.3 miles)
• Piñon Perinatal (1.4 miles)

Restaurants

• Desert Greens Bar And Grill (0.9 miles)
• M'tucci's Moderno Italian Restaurant (0.9 miles)
• Taco Cabana (1 miles)
• Sonic Drive-In (1.6 miles)
• Olive Garden (1.8 miles)
• Chick-Fil-A (1.9 miles)
• Chick-Fil-A (2.2 miles)

Places of Worship

• First Baptist Church O (1.9 miles)

Theaters

• Regal Cinema UA Cottonwood Stadium 16 (2.1 miles)

Hospitals

• Presbyterian Pediatric Urgent Care in Rio Rancho on High Resort Boulevard (3.3 miles)
• HealthSouth Rehabilitation Hospital (6.5 miles)
• Tri Core Reference Lab (7.1 miles)

Parks

• Montecito Estates Park (4.1 miles)
• Petroglyph National Monument (5.1 miles)
• Graves Park (7.3 miles)