Haven Care - Fir House

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  • Interior

    A cozy living and dining area featuring a wooden dining table set, an armchair, a piano, and decorative wall art.

  • Decor

    A cozy dining and living area featuring a wooden dining table with chairs, a chandelier, and a comfortable seating arrangement.

  • Living Room

    A cozy dining and living area featuring a wooden table with chairs, a chandelier, and comfortable seating.

  • Architecture

    A cozy outdoor patio area with potted plants and comfortable seating.

  • Trees

    A serene backyard with a covered patio and well-maintained lawn.

  • Windows

    A kitchen interior featuring wooden cabinets, a sink, and tiled flooring.

  • Dining

    A cozy living room with a dining area featuring a wooden table set, chandelier, and decorative artwork on the walls.

  • Landscaping

    Aerial view of a suburban neighborhood with mountains in the background.

  • Garden

    A cozy patio area of a house with seating, plants, and a well-maintained garden.

  • Outdoor

    A cozy patio with colorful chairs and potted plants overlooking a well-maintained garden.

  • Patio

    A peaceful backyard garden with a shaded patio and outdoor seating, surrounded by lush greenery.

  • Outdoor Seating

    A cozy patio with potted plants and outdoor seating, surrounded by lush garden greenery.

  • Tree

    A suburban house with a two-car garage and a tree in the front yard under a cloudy sky.

  • Aerial View

    Aerial view of a suburban house with desert landscaping and a spacious driveway.

Haven Care - Fir House

10405 Los Suenos Cr. NW, Albuquerque, NM 87114

For more information about senior living options: (844) 490-3973

4.6 from 9 reviews
5 stars
8
4 stars
0
3 stars
0
2 stars
0
1 stars
1

Board and Care Home Memory Care

Haven Care - Fir House Costs & Pricing

Haven Care - Fir House offers competitive pricing for its accommodations, with monthly costs for a one-bedroom unit set at $5,300. This rate is significantly higher than the average monthly costs in Bernalillo County, which stands at $4,162, and in the broader New Mexico state context, where it is approximately $4,055. Similarly, for private rooms also priced at $5,300 at Haven Care - Fir House, there's a notable difference when compared to Bernalillo County's average of $4,602 and New Mexico's statewide figure of around $4,391. This positioning reflects Haven Care - Fir House's emphasis on quality and personalized care services that may justify the premium cost relative to local averages.

Floor plansHaven Care - Fir HouseBernalillo CountyNew Mexico
1 Bedroom$5,300$4,162$4,055
Private$5,300$4,602$4,391

Overall Review of Haven Care - Fir House

Pros

  • pro The Haven Care facility is described as a blessing to the reviewer's family.
  • pro Haven Care staff are said to have met and exceeded expectations for care.
  • pro Haven Care staff are described as very professional and make visitors feel like family.
  • pro The Dogwood House in Rio Rancho is described as a nice home where Dimitra makes visitors feel welcome.
  • pro Dmitra at the Dogwood House has helped a resident remain engaged and useful.
  • pro The caregivers at the Dogwood House are described as exceptional, loving, thoughtful, and professional.
  • pro The staff and owners at the Dogwood House are described as wonderful.
  • pro The Dogwood House is described as the best place, run with so much love.

Cons

  • pro The Fir House is described as unsafe and abusive, with caregivers working 24- to 36-hour shifts that worsened the conditions.
  • pro The reviewer claims neglect and physical and emotional abuse led to a major decline after only two months.
  • pro The caretaker allegedly ignored a known fall risk and let the resident fall backwards.
  • pro The caretaker reportedly closed the bathroom door and barked commands while the resident cried for help.
  • pro The reviewer says the company tried to intimidate and bully them and accused them of posting slander.
  • pro After removing the mom, the facility did not replace the caretaker and still brought in another resident.
  • pro The reviewer states they have proof of bruising and safety concerns.

Review

When people look for dementia and memory-care options, the experiences described by families can vary dramatically from one place to the next. The narratives shared here paint a picture of both warmth and worry, comfort and concern, all centered around care environments that families relied on during challenging times. One thread runs through the accounts: the desire for reliable, compassionate, 24-hour support that treats residents with dignity, while families also recount warnings and, in some cases, harsh outcomes when care falls short.

Several voices recount a positive, almost family-like atmosphere at Haven Care, where the need for round-the-clock care was met with evident dedication. For relatives seeking 24-hour supervision for a loved one with dementia, Haven Care's staff is described as professional and attentive, consistently going beyond expectations. Visit moments at Haven Care are portrayed not merely as check-ins but as visits that feel personal and familial, with staff making the family member feel welcomed and valued. In these accounts, the facility appears to have earned trust through the way caregivers interact, respond to needs, and create a respectful environment for both residents and their visiting family members.

In stark contrast, another account centers on Fir House, where the caregiving situation is described with troubling seriousness. The reviewer reports that hospice officials removed their mother from Fir House urgently after a troubling decline, which they attribute to neglect and unsafe working conditions. The caregiver in that setting is described as working extraordinarily long shifts - 24 to 36 hours - an arrangement the reviewer links to an unsafe and abusive environment. The reviewer notes that Fir House did not replace the caretaker after other concerns had already been raised, and they allege that the same individual remained on staff and that a new resident had just joined the house. These details give the impression of persistent staffing instability and unresolved safety issues, with the reviewer alleging a pattern that culminated in harm to their mother.

The intensity of the concerns at Fir House extends to specific incidents that the reviewer claims are supported by evidence. They describe a caretaker who was in close proximity to their mother during a fall, yet did not offer help, even after prior bruising suggested high fall risk. The reviewer claims to have documented bruising and believes the caretaker failed to respond appropriately. They recount another episode in which a door to the bathroom was left partly closed, but the resident could be heard calling for help in a fearful tone, followed by a directive to "get up." The resident reportedly cried out that she had been pushed, and the reviewer emphasizes the emotional impact of these events. The author stresses that their goal is not slander but to share verifiable experiences that might inform other families about potential risks.

In describing the aftermath and ongoing concerns, the reviewer notes that, after the negative publicity, Haven Care's representatives allegedly contacted them in a manner they perceived as intimidating, accusing them of posting slander. The reviewer states clearly that they would defend their account with the truth and, if necessary, involve legal counsel. They also point to the bruising they observed as evidence of the care problems at Fir House, indicating that they possess images to corroborate their story. The emphasis across these passages is a commitment to safeguarding others by sharing firsthand experiences, even when those experiences are painful to recount.

Amid these troubling reports, other voices offer a starkly different perspective about care environments, focusing on Dogwood House in Rio Rancho. One reviewer paints a bright picture of a family member - a Granny - living at the Dogwood House, expressing relief and delight at the supportive and welcoming atmosphere. The reviewer highlights a caregiver named Dimitra (spelled Dimitra in one account and Dmitra in another), whose warmth and hospitality helped ease the initial nerves about placement. The sense of belonging is palpable in the description: Granny enjoys everyday moments like visiting the garden and sitting on the patio, with the home environment described as inviting and well-kept. This account underscores the importance of staff who can make residents feel safe, engaged, and connected to family visits.

Further praise for Dogwood House centers on the experience of a daughter-in-law moving a mother-in-law into a memory-care setting. This reviewer emphasizes the positive impact of the staff, especially Dimitra, who is credited with helping the mother-in-law stay engaged and feel useful. The narrative frames Dogwood House as a contrast to experiences where residents become overly sedentary or disengaged, with the reviewer noting that other facilities often keep residents watching TV rather than encouraging interaction. The social dimension of care is highlighted here - social workers like Diane are mentioned as professionals who foster friendships and assist residents with tasks, contributing to a caring and active environment.

Additional remarks reinforce the overall impression of Dogwood House as a place run with love and attentiveness. A separate voice mentions regularly painting with residents, a detail that reflects meaningful activities and purposeful routines. The caregivers are described as exceptional - loving, thoughtful, and professional - while the owners are praised for their leadership. These statements culminate in a strong, explicit endorsement: it is characterized as the best place, run with substantial affection and care, and recommended to anyone seeking memory-care placement. Taken together, the positive experiences at Dogwood House echo a clear message about what well-executed, person-centered care can feel like for both residents and their families.

Taken as a whole, the collection of accounts presents a nuanced landscape of memory-care experiences. For some families, Haven Care supplies reliable, empathetic, and 24-hour support that feels like a compassionate extension of home. For others, Fir House is a source of grave concern - where safety and care quality are questioned, and serious harm is alleged. And for still others, Dogwood House embodies the ideals families seek: staff who connect with residents on a personal level, meaningful engagement, and a sense that caregivers and administrators genuinely love what they do. These stories, told with care and specificity, emphasize how vital transparency, safety, and consistent, respectful care are to families navigating difficult decisions about where to place a loved one with dementia or memory-care needs.

Features

Types of Care

  • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
  • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

Amenities

  • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
  • Bath tubs Bath tubsBath tubs are important for seniors because they provide a safe and relaxing way to bathe, helping to prevent slips and falls while promoting independence and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Devotional services on-site Devotional services on-siteDevotional services on-site provide seniors with spiritual support and a sense of community, as well as an opportunity for reflection and guidance during their senior living experience. This can promote emotional well-being and connection to others, leading to a more fulfilling and enriching lifestyle in their later years.
  • Ground floor units Ground floor unitsGround floor units are important for seniors because they provide easy accessibility, reduced risk of falls and injuries, and convenience for those with mobility issues. Seniors can avoid climbing stairs or using elevators, making daily tasks and activities more manageable and enjoyable.
  • Handicap accessible Handicap accessible"Handicap accessible" amenities are crucial for seniors to ensure they can easily navigate and access facilities, services, and activities without barriers or limitations due to physical impairments. This promotes independence, safety, and inclusivity for seniors in senior living communities.
  • Indoor common areas Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
  • Outdoor common areas Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Wheelchair accessible showers Wheelchair accessible showersWheelchair accessible showers are crucial for seniors as they provide a safe and independent bathing option for those with mobility challenges. These showers help prevent falls and allow seniors to maintain their dignity and autonomy while ensuring they can bathe comfortably.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Albuquerque International (12 miles away) Albuquerque International (12 miles away)

Care Services

  • Ambulatory care Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
  • Diabetic care Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
  • High acuity care High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
  • Incontinence care Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.

Dining

  • Anytime dining Anytime diningAnytime dining is important for seniors because it allows them the flexibility to eat when they are hungry, rather than being restricted to set meal times. This can be especially beneficial for those with medical conditions or medications that affect their appetite, as well as those who may have difficulty adhering to a strict dining schedule. Overall, anytime dining promotes independence and overall well-being for seniors in senior living communities.
  • Gluten-free Gluten-freeGluten-free options are important for seniors as they are more prone to digestive issues and dietary sensitivities. Offering gluten-free meal choices in senior living communities can help improve their overall health and well-being.
  • Guest meals Guest mealsGuest meals are important for seniors living in senior living communities because they provide an opportunity for socialization and companionship. Sharing a meal with friends, family, or new acquaintances can help combat feelings of loneliness and isolation, promote a sense of community, and enhance overall well-being. Additionally, guest meals allow seniors to enjoy delicious food in a comfortable setting without the hassle of cooking or cleaning up, making dining a pleasurable and stress-free experience.
  • International cuisine International cuisineInternational cuisine is important for seniors because it offers a variety of flavors, ingredients, and cultural experiences that can help keep their meals interesting and enjoyable. Trying new dishes can also stimulate the senses and provide different nutrients that contribute to overall health and well-being. Additionally, exploring international cuisine can bring back fond memories of travels or childhood experiences, making mealtime more nostalgic and fulfilling for seniors.
  • Kosher KosherKosher options are important for seniors because they adhere to dietary laws that are significant to many Jewish individuals, providing them with peace of mind and an opportunity to maintain their cultural traditions and beliefs while living in a senior living community.
  • Low / no sodium Low / no sodiumLow/no sodium options are important for seniors because excessive sodium intake can lead to high blood pressure, heart disease, and other health issues commonly experienced by older adults. By choosing low/no sodium foods, seniors can better manage their health and reduce their risk of developing these conditions.
  • Meals provided Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities.
  • No Sugar No SugarNo sugar diets are important for seniors because they can help prevent or manage chronic conditions such as diabetes, heart disease, and obesity. Sugar can also contribute to cognitive decline and inflammation in the body, so reducing sugar intake can lead to overall improved health and well-being in older adults.
  • Organic OrganicOrganic foods are important for seniors because they contain fewer chemicals and pesticides, which can be harmful to aging bodies. Additionally, organic foods often have higher nutrient levels, making them a healthier choice for maintaining overall well-being in older adults.
  • Special dining programs Special dining programsSpecial dining programs are important for seniors because they provide nutritious meals tailored to their dietary needs and preferences. These programs also offer socialization opportunities, promote overall health and well-being, and can help prevent malnutrition.
  • Vegan VeganVegan diets can provide numerous health benefits for seniors, including lower risk of chronic diseases, improved digestion, and increased energy levels. Additionally, plant-based diets are often rich in essential nutrients that can support overall well-being and longevity in older adults.
  • Vegetarian VegetarianA vegetarian diet is important for seniors because it can help lower the risk of chronic diseases, maintain a healthy weight, and provide essential nutrients needed for aging bodies. Additionally, plant-based diets are often easier on digestive systems and can contribute to overall well-being in older adults.

Activities

  • Art classes Art classesArt classes are important for seniors because they provide a creative outlet, improve cognitive function, reduce stress and anxiety, promote socialization, and enhance overall well-being and quality of life.
  • Catholic services Catholic servicesCatholic services are important for seniors because they provide spiritual support, a sense of community, and opportunities for social interaction that can enhance overall well-being and quality of life in their later years.
  • Devotional activities on-site Devotional activities on-siteDevotional activities on-site provide seniors with a sense of community, spiritual fulfillment, and emotional support, promoting overall well-being and a positive sense of purpose in their lives.
  • Educational speakers / life long learning Educational speakers / life long learningEducational speakers and lifelong learning opportunities are crucial for seniors as they provide mental stimulation, promote social engagement, and contribute to overall well-being. Continuous learning helps seniors stay mentally sharp, build new skills, and maintain a sense of purpose and fulfillment in their lives. It also allows them to stay connected to the world around them and fosters a sense of community within senior living facilities.
  • Jewish services Jewish servicesJewish services are important for seniors as they provide a sense of community, spiritual support, and connection to their heritage and traditions. These services help enhance overall well-being and quality of life for older adults in senior living settings.
  • Karaoke KaraokeKaraoke provides seniors with a fun and social activity that can boost mood, confidence, and cognitive function. It encourages social interaction, physical movement, and creative expression, making it an important form of entertainment for senior living communities.
  • Live well programs Live well programs"Live well programs are essential for seniors as they provide opportunities for physical activity, social engagement, and mental stimulation, ultimately promoting overall health and well-being in later years."
  • Mormon/LDS services Mormon/LDS servicesMormon/LDS services are important for seniors as they provide a sense of community, spiritual support, and connection to their faith during their later years. These services offer opportunities for socialization, worship, and guidance in navigating the challenges of aging.
  • Other religious services Other religious servicesOther religious services are important for seniors as they provide a sense of community, spiritual comfort, and opportunities for socializing. These services can help seniors feel connected to their faith and maintain a sense of purpose and belonging in their later years.
  • Protestant services Protestant servicesProtestant services are important for seniors because they provide spiritual nourishment, community support, and a sense of belonging. These services can help seniors connect with others who share their faith, find comfort and guidance in times of need, and maintain a sense of purpose and fulfillment in their later years.
  • Visiting Rabbi Visiting Rabbi"Visiting rabbis provide spiritual and emotional support to seniors in assisted living communities, helping them connect with their faith, find comfort in times of need, and maintain a sense of community and belonging."
  • Visiting chaplain or priest Visiting chaplain or priestHaving a visiting chaplain or priest at a senior living community is important for seniors because it provides spiritual support, comfort, and guidance during a time of life that can be challenging and uncertain. Their presence can help seniors feel connected to their faith, find peace of mind, and cope with the emotional and mental struggles they may face in their later years.

Description

Haven Care - Fir House is an assisted living community located in Albuquerque, NM. Our focus is providing Memory Care services to seniors who require specialized care for Alzheimer's disease or other forms of dementia.

Our facility offers a range of amenities to ensure the comfort and well-being of our residents. Each room is equipped with a private bathroom, and our common areas are both indoor and outdoor, allowing residents to enjoy socializing and relaxation. Our bathrooms are wheelchair accessible, with showers that can accommodate individuals with mobility challenges. Additionally, we provide high-speed internet access for residents to stay connected with their loved ones.

At Haven Care - Fir House, we understand the importance of personalized care for seniors with specific health needs. Our trained staff is experienced in providing diabetic care, high acuity care for those with complex medical conditions, incontinence care, and medication management.

We believe that nutrition plays a vital role in maintaining good health, which is why we offer a variety of dining options. Our menus include gluten-free, kosher, low-sodium, no sugar-added, organic, vegan, vegetarian options as well as international cuisine. Special dining programs are available to cater to individual preferences and dietary restrictions.

In addition to our comprehensive care services and amenities, we also prioritize the spiritual well-being of our residents. We facilitate devotional activities on-site and offer various religious services such as Catholic mass and Jewish services conducted by visiting chaplains or priests.

Haven Care - Fir House benefits from its convenient location near numerous amenities in the area. There are four cafes and 19 restaurants nearby for residents to explore different culinary experiences. For outdoor enthusiasts, there is a park close by where they can enjoy nature walks or picnics. We understand the importance of easy access to healthcare services; therefore, there are nine pharmacies and 23 physicians located conveniently near our community.

Overall, Haven Care - Fir House provides exceptional memory care services in a comfortable and supportive environment. We prioritize the well-being of our residents by offering personalized care, diverse dining options, and a wide range of amenities. Our location also offers convenient access to various amenities and healthcare services, ensuring a fulfilling and engaging living experience for our residents.

Nearby Places of Interest

This area of Albuquerque, New Mexico, offers a variety of amenities that cater to senior living needs. With multiple physicians' offices, pharmacies, and a pediatric urgent care facility nearby, residents can easily access medical care. There are also several cafes, restaurants, and a theater within a short distance for entertainment and social activities. The presence of a rehabilitation hospital and therapy services indicates a focus on health and wellness in the community. Additionally, the proximity to parks like Montecito Estates Park and Petroglyph National Monument provides opportunities for outdoor recreation and relaxation. Overall, this area offers a convenient and well-rounded environment for seniors looking to live comfortably and actively in Albuquerque.

Physicians

  • Arora Madhu Unm Westside Clinic Albuquerque (0.5 miles)
  • Presbyterian Cardiology Clinic In Rio Rancho At Rust Medical Center (0.8 miles)
  • Presbyterian Interventional Cardiology & Electrophysiology in Rio Rancho at Rust Medical Center (0.9 miles)
  • Ted & Margaret Jorgensen Cancer Center (0.9 miles)
  • Dogwood Therapy Service (1.2 miles)
  • New Mexico Orthopedics (1.2 miles)
  • Piñon Perinatal (1.5 miles)

Cafes

  • Starbucks (0.7 miles)
  • Satellite Coffee (2.3 miles)
  • Starbucks (2.4 miles)
  • Starbucks (2.9 miles)
  • Starbucks (5.4 miles)
  • Starbucks (7.3 miles)

Pharmacies

  • CVS Pharmacy (0.7 miles)
  • Olive Tree Compounding Pharmacy (1.3 miles)
  • Walgreens (1.6 miles)
  • Walgreens (2.4 miles)
  • Walgreens (2.6 miles)
  • CVS Speciality (2.8 miles)
  • CVS Pharmacy (2.8 miles)

Restaurants

  • Desert Greens Bar And Grill (0.7 miles)
  • M'tucci's Moderno Italian Restaurant (1.1 miles)
  • Taco Cabana (1.2 miles)
  • Sonic Drive-In (1.5 miles)
  • Olive Garden (1.6 miles)
  • Chick-Fil-A (1.7 miles)
  • BJ's Restaurant & Brewhouse (2 miles)

Places of Worship

  • First Baptist Church O (1.8 miles)

Theaters

  • Regal Cinema UA Cottonwood Stadium 16 (1.8 miles)

Hospitals

  • Presbyterian Pediatric Urgent Care in Rio Rancho on High Resort Boulevard (3.3 miles)
  • HealthSouth Rehabilitation Hospital (6.3 miles)
  • Tri Core Reference Lab (6.8 miles)

Parks

  • Montecito Estates Park (4.1 miles)
  • Petroglyph National Monument (5 miles)
  • Graves Park (7.2 miles)

Frequently Asked Questions

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