Rio Rancho Nursing & Rehab Ctr

Pros

• The staff are very friendly and caring.
• The facility is clean and well maintained.
• The environment is comfortable and pleasant.
• The nurses and CNAs are attentive and supportive.
• Call lights are responded to promptly.
• The kitchen offers good food with a fantastic chef who accommodates orders.
• The therapy team is dedicated and encouraging progress.
• Rooms are clean, comfortable, and well kept.
• Administration staff are warm, helpful, and arrange transportation and follow-up appointments.
• Residents feel safe and secure.
• Visitors are impressed by the staff and the facility.
• Engaging activities are provided that keep residents active.

Cons

• The facility is infested with roaches and smells of urine, and some say the health department should shut it down.
• The nurses are overworked and patient care suffers as a result.
• The facility needs more staff, leading to long call-light responses and missed daily wound care.
• The exterior of the building looks rundown, with blinds in the dining room bent and dirty.
• The place gives some visitors the creeps as a potential end-of-life care option.
• One reviewer would never put a relative in a Genesis facility.
• Some staff display rude or unhelpful attitudes toward patients.
• There are significant delays in basic assistance, with patients waiting up to 30 minutes for help during meals.

Review

Across the collected reviews, the common thread is a mix of warmth, attentiveness, and a strong sense of care, tempered by pockets of frustration that point to staffing and maintenance challenges. Many commenters describe a very welcoming, patient-centered atmosphere, where kindness from nurses, CNAs, and front-desk staff stands out and where the environment often feels clean, safe, and homelike. The overall tone is one of appreciation for people who show up every day to support residents and patients, even as some reviewers flag areas that could use improvement.

A large portion of the testimonials emphasize the personal warmth and responsiveness of the care teams. Several speakers highlight the friendliness and competence of the staff, with references to quick call-buzzer responses and attentive bedside care. One reviewer wrote with joy about pushing a call button and receiving help immediately throughout their stay, underscoring a high level of attentiveness. Others singled out specific staff members for praise - from Arnel in physical therapy, who is described as "beyond amazing" and encouraging, to Veronica in administration, who is praised for making patients feel cared for and supported. A patient noted the value of routine follow-up appointments and travel coordination handled reliably by Heather at the front desk, describing these efforts as "truly impeccable." The sense of teamwork is echoed by many who mention nurses, CNAs, and therapists working cohesively to help residents regain independence and maintain dignity.

Therapeutic services and daily activity also stand out as major positives. Reviewers describe effective physical therapy, with encouragement that helps patients meet or exceed their treatment goals. The comments suggest a strong emphasis on mobility and safety, with one patient crediting therapy for helping them walk and move around more safely. Beyond formal rehab, several accounts note engaging activities that help residents stay connected and engaged, such as volleyball with balloons and meditation sessions. The presence of doctors or nurse practitioners who listen, explain, and spend time addressing concerns is repeatedly praised, signaling a culture where patient voices are valued and medical plans are discussed in depth.

Cleanliness and the feel of the facility are another recurring strength. Many readers describe a facility that is "very clean" and well-kept, with rooms staying orderly and showers and common areas maintained. The environment is often depicted as pleasant and comfortable, contributing to a sense of security and well-being for residents and their families. In several entries, even aspects that might feel routine - like the ease of secure entry or the general upkeep of the shared spaces - contribute to a reassuring impression: a place that, on most days, feels like a supportive home away from home.

However, not all feedback is uniformly positive. A number of reviews raise serious concerns about cleanliness and pest control, with one extreme report describing roaches and urine odors throughout the facility and calling for health department intervention. While this appears to be an outlier on the negative end, it stands in stark contrast to the otherwise positive depictions and serves as a strong caution for prospective families to conduct their own on-site assessments. Other comments point to chronic staffing shortages, particularly at night, leading to longer waits for call-light responses and assistance with personal care or wound care. Specific figures cited include waiting times of 20 to 30 minutes for help at night or during meals, and occasional misses in daily wound care when staff are stretched thin. These concerns underscore a tension between the facility's strengths in care philosophy and patient experience versus operational pressures that can degrade responsiveness and certain quality metrics.

There is also a spectrum of impressions about the physical plant and ambiance. Some reviewers praise the facility for its clean, modern feel and friendly exterior-to-interior experience, noting a secure, welcoming entry and a generally well-kept environment. Others describe the building as aging or less polished in places, with notes about signs of wear and maintenance challenges - examples include blinds that were bent or dirty and broader references to the facility "showing its age." One review even mentions a less favorable perception tied to end-of-life care, describing the atmosphere as giving them the creeps and expressing a worry that cleanliness and care aren't prioritized equally in that context. Taken together, these comments suggest that first impressions can vary and highlight the importance of ongoing upkeep alongside compassionate care.

Among the more nuanced observations are reflections on the breadth of patient needs and the human side of care. Some reviewers emphasize the dignity and respect shown to elderly residents, including those with dementia or Alzheimer's, noting that staff work hard to make these individuals feel safe and content. Others commend the facility for delivering not only medical care but meaningful engagement and personal connections; families appreciate when staff remembers names, checks in with loved ones, and supports daily routines, mobility, and social interaction. Yet there are also candid acknowledgments that even beloved teams can falter when demand exceeds capacity or when the hospital-like pace in busy shifts makes it harder to respond immediately to every concern.

In sum, the consensus paints a complex portrait: a place where many residents and families experience genuine warmth, professional therapy, and a clean, welcoming environment, coupled with dedicated staff who strive to honor each person's needs. The strongest praise centers on the kindness of caregivers, the effectiveness of therapeutic programs, and the reassurance of clean facilities and reliable coordination for appointments and transportation. The most notable caveats point to staffing constraints - especially after-hours - and to maintenance or pest-related issues in certain situations. For families evaluating this kind of care, the messages suggest a strong foundation of compassionate care and rehabilitation potential, tempered by a look at staffing levels and facility upkeep that can influence day-to-day experiences. Exploring the site in person and asking targeted questions about staffing rhythms, maintenance practices, and the specifics of what's in place for end-of-life care would help form a complete, balanced view tailored to each patient's needs.

This part of Rio Rancho, New Mexico, offers convenient access to a variety of amenities and services that may cater to seniors looking for a comfortable and convenient lifestyle. With several pharmacies located within close proximity, obtaining medication and healthcare essentials is easily accessible. Additionally, there are multiple cafes and restaurants nearby for socializing or enjoying a meal outside the home. The presence of physicians and hospitals in the area ensures prompt medical attention when needed. Places of worship provide spiritual fulfillment, while the nearby theater offers entertainment options for leisure activities. Overall, this neighborhood provides a mix of essential services and recreational opportunities suitable for senior living.

Cafes

• Starbucks (0.2 miles)
• Starbucks (2.6 miles)
• Satellite Coffee (2.9 miles)
• Starbucks (3.3 miles)
• Starbucks (5.2 miles)
• Bad Ass Coffee (7.5 miles)

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (0.2 miles)
• CVS Speciality (0.3 miles)
• Walgreens (2.5 miles)
• Walgreens (2.6 miles)
• Olive Tree Compounding Pharmacy (2.8 miles)
• CVS Pharmacy (3.3 miles)

Physicians

• Robak Lee MD (0.2 miles)
• Worth Hearing Center (0.3 miles)
• City Of Vision Eyecare PC (0.3 miles)
• Physicians Lifeline (0.4 miles)
• Presbyterian Outpatient Gastroenterology Lab In Rio Rancho On Southern Boulevard (0.5 miles)
• William Wallace Anderson (0.6 miles)
• Presbyterian Medical Group (0.6 miles)

Hospitals

• Presbyterian Pediatric Urgent Care in Rio Rancho on High Resort Boulevard (0.4 miles)
• HealthSouth Rehabilitation Hospital (6.7 miles)
• Tri Core Reference Lab (7.2 miles)

Restaurants

• Weck's (0.7 miles)
• Sonic Drive-In (1.7 miles)
• McDonald's (2.2 miles)
• Olive Garden (2.4 miles)
• Chick-Fil-A (2.4 miles)
• Chick-Fil-A (2.5 miles)
• Freddy's Frozen Custard & Steakburgers (2.6 miles)

Places of Worship

• First Baptist Church O (1.3 miles)

Theaters

• Regal Cinema UA Cottonwood Stadium 16 (3.1 miles)

Parks

• Montecito Estates Park (7.1 miles)