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4.1 from 117 reviews
5 stars
80
4 stars
10
3 stars
5
2 stars
3
1 stars
19
Overall Review of Rio Rancho Center
common22 reviews mention this
Facility cleanliness is a mixed signal
Many reviewers describe the building as clean and orderly.
Several residents or visitors say the facility is clean, orderly, and pleasant to visit, and some specifically mention rooms smelling clean. At the same time, a smaller group reports strong negative cleanliness issues, including bad odors and pests, plus reports of dirty dining and concerns about sanitation. Overall, cleanliness comes across as inconsistent between visits and experiences.
caveat10 reviews mention this
Call light and phone responsiveness
Some residents and families report long waits or trouble reaching staff.
A recurring complaint is delays when help is requested, including long waits after pressing call lights or needing assistance with toileting. Multiple reviews also describe difficulty contacting the facility by phone, including calls going unanswered or delayed. A few other reviews contrast this by saying staff do respond quickly when they are available, suggesting responsiveness depends on staffing and timing.
common8 reviews mention this
Dining gets both praise and complaints
Dining quality is a point of noticeable disagreement in reviews.
Some reviewers describe the food as good, even singling out that it was better than expected. Others complain about the dining experience, including food being poor, portions feeling too small, meals being spaced far apart, or the dining area presenting cleanliness concerns. Because both positive and negative comments appear, dining seems to vary by person’s experience and expectations.
differentiator7 reviews mention this
Therapy support drives progress
Physical, occupational, and speech therapy are frequently mentioned as part of care.
Several reviews tie improvement to therapy, including getting back on their feet, making progress with physical therapy, and working through doctor’s orders. Others describe thorough OT/PT support and being pushed to participate while still being treated respectfully. Some reviewers also note frustrations with call-light delays, but still reference therapy teams as helpful during recovery.
common6 reviews mention this
Dementia care and secure entry noted
Reviews mention support for dementia needs and a secured entry process.
A number of reviews mention dementia or Alzheimer’s and describe staff treating residents with care and helping them feel safe and happy. There are also comments about secure entry practices, including facial check-in. However, a minority of reviews raise serious concerns about how dementia patients are handled, so experiences are not uniformly positive.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
21 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Transportation
Albuquerque International (14 miles away)
Care Services
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Scheduled daily activities
Nearby Places of Interest
Cafes
Starbucks (0.2 miles)
Starbucks (2.6 miles)
Satellite Coffee (2.9 miles)
Starbucks (3.3 miles)
Starbucks (5.2 miles)
Bad Ass Coffee (7.5 miles)
Pharmacies
Walgreens (0.2 miles)
CVS Pharmacy (0.2 miles)
CVS Speciality (0.3 miles)
Walgreens (2.5 miles)
Walgreens (2.6 miles)
Olive Tree Compounding Pharmacy (2.8 miles)
CVS Pharmacy (3.3 miles)
Physicians
Robak Lee MD (0.2 miles)
Worth Hearing Center (0.3 miles)
City Of Vision Eyecare PC (0.3 miles)
Physicians Lifeline (0.4 miles)
Presbyterian Outpatient Gastroenterology Lab In Rio Rancho On Southern Boulevard (0.5 miles)
William Wallace Anderson (0.6 miles)
Presbyterian Medical Group (0.6 miles)
Hospitals
Presbyterian Pediatric Urgent Care in Rio Rancho on High Resort Boulevard (0.4 miles)
Rio Rancho Center on seniors.fyi includes 6 photos including images showing windows, dining, interior, building, clouds, architecture, landscaping, living room, and more.
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Exercise Equipment, Rehabilitation, Physical Therapy, and Therapy Room
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