Rio Rancho Center

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  • Interior

    A well-lit restaurant dining area with tables set for guests.

  • Living Room

    A cozy living room with leather couches, armchairs, a chandelier, and large windows.

  • Building

    A sunny day with clouds above a building and parking area.

  • Architecture

    A white building under a vibrant sky with clouds and sunlight.

  • Bedroom

    A clean and well-organized hospital room with two beds, decorated with flowers.

  • Exercise Equipment

    A therapy room equipped with exercise machines, fitness balls, and parallel bars for rehabilitation.

Rio Rancho Center

4210 Sabana Grande SE, Rio Rancho, NM 87124

For more information about senior living options: (844) 490-3973

4.2 from 100 reviews
5 stars
70
4 stars
8
3 stars
5
2 stars
3
1 stars
14

Skilled Nursing Facility

Overall Review of Rio Rancho Center

Pros

  • pro The staff are friendly, caring, and attentive.
  • pro The facility is very clean and well maintained.
  • pro Rooms are comfortable and consistently well kept.
  • pro Front desk and administrative staff are supportive and dependable, helping coordinate travel and follow-up.
  • pro Call lights are answered promptly by a responsive nursing team.
  • pro The therapy team provides excellent care and motivates patients to recover.
  • pro Staff remember residents' names, making patients feel seen and respected.
  • pro Families and visitors feel safe and welcomed in the facility.
  • pro The activities program offers engaging events that help residents stay active and social.
  • pro Overall, the care is professional, compassionate, and patient-centered.

Cons

  • pro A reviewer described the facility as infested with roaches and smelling of urine, insisting the health department should shut it down immediately.
  • pro A reviewer observed the exterior looked rundown with dirty, bent blinds in the dining room.
  • pro A reviewer stated the facility needs more staff, noting overworked nurses and compromised patient care, including missed wound care.
  • pro A reviewer reported long call-light delays, with waits of 20 to 50 minutes.
  • pro A reviewer criticized some staff for having rude or hateful attitudes toward patients.
  • pro A reviewer claimed elderly rehab hospitals that look like homes are a place to go die, and would never place a relative in a Genesis facility.

Review

Across the Rio Rancho area, experiences in elder care and rehabilitation vary, but a common thread runs through many of the positive reviews: attentive, friendly staff, clean and welcoming environments, and a strong emphasis on therapy, mobility, and staying connected to family and meaningful activities. Several residents and family members repeatedly highlighted warmth and genuine care from nurses, CNAs, and front-desk teams, as well as contrastive moments where the atmosphere felt supportive and home-like. In particular, several people spoke highly of the Rio Rancho Rehab Center and Genesis Rio Rancho, painting pictures of caring teams that respond to needs promptly and encourage patients to stay engaged in their recovery and daily routines.

At the Rio Rancho Rehab Center, there is a noticeable praise for the daily interactions with staff. Reviewers described the nurses and aides as kind and attentive, noting that when a patient pressed a buzzer, help arrived quickly and reliably. The overall tone was one of gratitude for a respectful, patient-centered approach: rooms were clean, common areas bright, and the atmosphere described as comfortable and pleasant. One person even emphasized how well the staff kept them informed and reassured throughout their stay, and several commented on the supportive role of therapy teams and the importance of physical therapy in regaining mobility. Food was not perfect for everyone, but the consensus was that it was acceptable and that a standout chef could go a long way in improving the experience.

Genesis Rio Rancho drew similarly strong praise from many reviewers, with particular emphasis on the quality of physical therapy and the personal connections made with staff. Patients highlighted specific team members by name, such as Arnel in physical therapy and Veronica in administration, noting that their encouragement and attentiveness helped patients feel seen and supported. The care team was described as professional and capable, with nurses and PT staff pushing patients to meet doctor-ordered goals while maintaining a compassionate bedside manner. The environment itself was described as clean and well-kept, with rooms that were routinely maintained. Activity and engagement also received positive notes, including group activities and regular interactions designed to keep residents mentally and physically engaged. The front desk and administrative staff were singled out for their reliability in arranging transportation, scheduling follow-up appointments, and coordinating care logistics - a detail that many families found invaluable.

Not all feedback was uniformly positive, however. A handful of reviews raised concerns about cleanliness and safety in some facilities, including reports of infestations and strong odors in certain sections, which understandably caused alarm and frustration. Other critical comments focused on staffing levels, especially at night, with some residents reporting long wait times for call-light responses and missed daily wound care due to understaffing. For some families, the fear of delayed care or unattended needs highlighted the ongoing tension between the ideal of consistently high-touch care and the practical realities of busy clinical environments. These points underscore the importance of ongoing oversight, adequate staffing, and transparent communication with families about any challenges inside the facility.

Beyond the medical and therapeutic aspects, several reviewers commented on the broader environment and small details that contribute to overall satisfaction. One reviewer noted the sense of security created by visible, robust entry screening and a welcoming front desk experience, while another appreciated a small, comforting touch in the lobby - the idea that residents could enjoy a pleasant, homey space with simple pleasures like birds in the lobby area - a sign that facilities are trying to cultivate warmth and normalcy within a clinical setting. A few comments also drew attention to the physical state of the buildings themselves - some exterior features appeared dated or rundown, occasionally contrasting with well-kept interiors and clean rooms - reminding readers that aging facilities can impact perception even when day-to-day care remains strong.

Unrelated yet part of the same regional conversation were reviews of a Santa Ana Star casino and hotel linked by some visitors as a broader hospitality experience in the area. One reviewer described that particular venue as exceptionally clean, friendly, and attentive, with a superbly maintained room and a high level of service - an example of what patients and visitors might appreciate in terms of overall hospitality when visiting or coordinating stays in the same region. While not a health-care facility, it reflects a broader expectation for cleanliness, safety, and courteous service in local establishments that families often encounter during medical journeys with loved ones.

In summary, the feedback paints a picture of a region where care providers, especially in Rio Rancho's rehab and facility settings, are frequently praised for warmth, attentiveness, and professional competency. Patients and families value the quick responsiveness to call bells, the commitment of therapy teams to patient progress, and the administrative support that helps coordinate follow-up and transportation. At the same time, the reviews acknowledge real challenges - staffing gaps, occasional cleanliness or odor concerns, and long waits for assistance - that highlight the need for continuous improvement and vigilant oversight to ensure every resident receives timely, compassionate care. For families evaluating options, the message is clear: seek out facilities with strong therapy programs, listen to the stories of caregivers and front-desk teams, and tour personally to assess cleanliness, responsiveness, and the overall environment that will best support a loved one's comfort and recovery.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Albuquerque International (14 miles away) Albuquerque International (14 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Rio Rancho Center in Rio Rancho, NM is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The center provides fully furnished accommodations with cable or satellite TV, Wi-Fi/high-speed internet, and a kitchenette for convenience.

For dining needs, the center caters to special dietary restrictions, ensuring that each resident's nutritional needs are met. Housekeeping services are provided to maintain a clean and comfortable living environment.

The care services offered at Rio Rancho Center are designed to provide 24-hour supervision and assistance with daily activities such as bathing, dressing, and transfers. Medication management is also provided to ensure proper medication administration. The center coordinates with health care providers to ensure seamless medical care for residents.

To promote mental wellness, the center offers a mental wellness program along with scheduled daily activities to keep residents engaged and entertained. Outdoor spaces such as gardens provide opportunities for relaxation and enjoying nature.

Transportation arrangements are available for medical appointments, and there are also nearby cafes, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals for easy access to various amenities in the surrounding area.

Overall, the Rio Rancho Center provides a supportive environment where residents can receive personalized care while enjoying a comfortable living space and engaging in various activities within their community.

Nearby Places of Interest

Cafes

  • Starbucks (0.2 miles)
  • Starbucks (2.6 miles)
  • Satellite Coffee (2.9 miles)
  • Starbucks (3.3 miles)
  • Starbucks (5.2 miles)
  • Bad Ass Coffee (7.5 miles)

Pharmacies

  • Walgreens (0.2 miles)
  • CVS Pharmacy (0.2 miles)
  • CVS Speciality (0.3 miles)
  • Walgreens (2.5 miles)
  • Walgreens (2.6 miles)
  • Olive Tree Compounding Pharmacy (2.8 miles)
  • CVS Pharmacy (3.3 miles)

Physicians

  • Robak Lee MD (0.2 miles)
  • Worth Hearing Center (0.3 miles)
  • City Of Vision Eyecare PC (0.3 miles)
  • Physicians Lifeline (0.4 miles)
  • Presbyterian Outpatient Gastroenterology Lab In Rio Rancho On Southern Boulevard (0.5 miles)
  • William Wallace Anderson (0.6 miles)
  • Presbyterian Medical Group (0.6 miles)

Hospitals

  • Presbyterian Pediatric Urgent Care in Rio Rancho on High Resort Boulevard (0.4 miles)
  • HealthSouth Rehabilitation Hospital (6.7 miles)
  • Tri Core Reference Lab (7.2 miles)

Restaurants

  • Weck's (0.7 miles)
  • Sonic Drive-In (1.7 miles)
  • McDonald's (2.2 miles)
  • Olive Garden (2.4 miles)
  • Chick-Fil-A (2.4 miles)
  • Chick-Fil-A (2.5 miles)
  • Freddy's Frozen Custard & Steakburgers (2.6 miles)

Places of Worship

  • First Baptist Church O (1.3 miles)

Theaters

  • Regal Cinema UA Cottonwood Stadium 16 (3.1 miles)

Parks

  • Montecito Estates Park (7.1 miles)

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