Virtua H & R C At Berlin
Save100 Long-A-Coming Lane, Berlin, NJ 08009
For more information about senior living options: (844) 490-3973
The facility is clean. The staff are amazing and attentive. The nursing staff are very helpful and informative. The environment is welcoming and well kept. Crystal is a compassionate and caring nurse. Jewel at the front desk greets everyone with a warm smile and kindness. Jamar is friendly and personable, going above and beyond. The physical therapy team is patient, encouraging, and supportive. The food is good. The facility feels like home with plenty of activities to keep residents engaged.
They reported neglect, mistreatment, and verbal abuse from aides and nurses toward their relative. They described prolonged pain and a lack of testing or intervention, ending in a fractured back after hospitalization. They said the dining area needed more frequent cleaning. They alleged discharge in freezing cold weather without a jacket or wheelchair. They claimed staff mishandled catheter placement, describing it as dangerous and painful. They accused the administration of failing to own up to neglect, contributing to a death from a bedsore infection. They described high staff turnover and ongoing excuses for delays in care. They criticized the food as awful and the laundry service as subpar.Virtua H&R C At Berlin is best suited for families seeking aggressive post-acute rehabilitation in a clean, welcoming setting where therapy is the focal point. The community earns frequent praise for a space that feels well cared-for and for nursing staff who are consistently described as helpful and informative. It works especially well for residents recovering from orthopedic procedures, hip or knee replacements, or other surgeries where a robust PT/OT program is essential to regain independence. For those who prize a front-line atmosphere that blends professional rigor with an approachable, friendly tone from reception through the therapy gym, this campus provides a practical, results-oriented environment. In short, it is a solid, recovery-first choice for families prioritizing measurable functional gains delivered in a tidy, orderly facility.
That said, there are meaningful reasons to consider alternatives. The most serious caveats center on safety lapses raised by several families, including reports of neglect or mismanagement that allegedly required escalation to hospitals or health authorities. A few reviews describe delays in testing or treatment, back pain left inadequately addressed, and even a documented concern about catheter placement. Other accounts highlight discharge logistics that left loved ones inadequately dressed or unprepared for cold weather, suggesting gaps in transitional planning. While these anecdotes are not universal, they signal real risk factors that must be examined closely. For families prioritizing consistent risk management, transparent escalation protocols, and predictable long-term oversight, shopping alternatives with steadier safety records may be prudent. Dementia-specific care and highly regulated long-term care environments deserve particular scrutiny alongside recovery-focused programs.
The community’s principal strengths drive compelling value in rehabilitation when the environment and the care team are functioning at peak. Cleanliness and upkeep are repeatedly noted as standout attributes; residents and visitors sense a hygienic, fresh atmosphere that reduces anxiety from day one. Nursing staff and aides frequently receive high marks for compassion, accessibility, and the ability to explain clinical issues in plain language, an attribute families often say supports informed decision-making. Therapy teams are consistently described as patient, structured, and effective at driving functional milestones, with therapists like Vince, Ed, and their colleagues cited for steadiness and encouragement. The dining experience, when staffing is aligned, earns positive notes for appealing meals, and the arrival experience is buoyed by a reception area that can feel genuinely welcoming. Taken together, these strengths create a recovery-focused ecosystem that can translate into faster, more confident progress toward home.
Yet the same reviews remind that cosmetic strengths do not erase safety risks. The most consequential concerns revolve around reports of neglect, miscommunication about symptoms or testing, and episodes that required medical intervention outside the campus. These are not abstract complaints; they touch on the core duty of a rehab facility to monitor, escalate, and protect vulnerable residents. The dissatisfactions extend into routine operations, occasional cleanliness lapses in rooms, and disjointed discharge planning, that can undermine trust if not actively corrected. The underlying message is clear: a family weighing Virtua Berlin must verify that leadership is accessible, responsive, and capable of rapid problem-solving, particularly when a resident’s condition changes. Prospective residents should request concrete evidence of safety protocols, recent quality metrics, and a clear line of accountability that remains responsive under pressure.
When the positives align with a resident’s recovery path, the upside is substantial enough to outweigh many drawbacks. A rehab-centered approach paired with a clean, calm environment can produce meaningful mobility gains, reduced hospital readmissions, and peace of mind for families who want visible progress and daily reassurance. The risk is that pockets of inconsistency, especially in long-term oversight, incident response, and discharge readiness, can erode confidence if not actively managed. To mitigate this, families should insist on direct conversations with the administrator and head of nursing, demand a current, personalized care plan, and review recent quality indicators. During visits, observe therapy sessions in real time, verify nursing coverage across shifts, and speak candidly with current residents about day-to-day experiences. Above all, insist on clear, documented protocols for escalation so concerns do not remain unresolved.
For families navigating the decision, Virtua H&R Berlin presents a compelling option for rehabilitation when safety oversight proves strong and when the resident’s care plan centers on aggressive therapy and clear progress toward independence. It is not the universal answer, however, particularly for those whose priority is unwavering, flawless risk management in long-term or dementia-specific care. The right call hinges on aligning the resident’s needs with the staff’s demonstrated strengths while testing the system for gaps before admission. Plan a thorough tour that includes the therapy gym at peak hours, request a meeting with the director and nursing leadership, and obtain recent quality metrics and incident histories. If the response is confident, transparent, and patient-centered, Virtua Berlin stands out as a reliable partner in recovery; if not, explore facilities with more predictable oversight and a longer track record of safety in long-term care.
128 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Philadelphia International (18 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Virtua H & R C At Berlin is a modern and well-equipped assisted living community located in Berlin, NJ. Our community offers a wide range of amenities and care services to ensure the comfort and happiness of our residents.
Our amenities include a beauty salon for pampering and grooming needs, cable or satellite TV in each resident's room for entertainment, a computer center for staying connected with loved ones, a fully furnished living space to make moving-in hassle-free, and a gaming room for fun and relaxation. We also have a lovely garden and outdoor spaces where residents can enjoy fresh air and nature.
In terms of dining, we offer restaurant-style dining with nutritious meals prepared by our skilled staff. We can accommodate special dietary restrictions to ensure that every resident's needs are met. Additionally, our community features a small library for quiet reading time and a wellness center for promoting physical health.
We provide various care services to assist residents in their daily lives. These include 24-hour call system for immediate assistance, 24-hour supervision to ensure safety at all times, assistance with activities of daily living such as bathing and dressing, as well as assistance with transfers. Our staff also manages medication regimens and provides diabetes diets when needed.
At Virtua H & R C At Berlin, socialization is encouraged through planned activities such as fitness programs, resident-run activities, scheduled daily activities, and planned day trips. We provide concierge services to cater to any unique requests or needs that our residents may have.
Our community is conveniently located near essential amenities such as cafes, pharmacies, physicians' offices, restaurants, and hospitals. We also offer transportation arrangements both within the community-operated transportation system as well as transportation to doctors' appointments.
With Wi-Fi/high-speed internet available throughout the community, residents can always stay connected with friends and family.
Overall,Virtua H & R C At Berlin provides an exceptional assisted living experience with an array of amenities, care services, and convenient location. Our goal is to ensure that each resident feels comfortable, cared for, and enjoys a fulfilling lifestyle.
Virtua H & R C At Berlin is located at 100 Long-A-Coming Lane, Berlin, NJ 08009 in Camden County, New Jersey
Virtua H & R C At Berlin on seniors.fyi includes 5 photos including images showing healthcare, physical therapy, rehabilitation, exercise, grass, nature, nurse, architecture, and more.
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