9 Colgate Road, Atco, NJ 08004
For more information about senior living options: (844) 490-3973
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The staff are consistently friendly and compassionate. The facility is clean, well maintained, and inviting. The Fountains are described as absolutely beautiful and resort-like. Eva Suriani is praised for going above and beyond for residents, staff, and families. Families note that the team helps during transitions and communicates well, reducing stress. The therapy and rehabilitation teams are knowledgeable, goal-oriented, and attentive. The memory care and skilled nursing units provide safe, happy, and caring environments. Remodeling updates, including vinyl flooring and fresh paint, are expected to enhance comfort. Reviewers express gratitude for caring, dedicated staff and high-quality care.
What a shakedown place; money is prioritized over residents. Once they find out you won't pay long-term, they pretty much shut down on you. They play a lot of games in this place and make up a lot of rules. A family member can call any time of day and no one answers. Definitely not the best care for your loved ones. People who work there have complained about not getting paid correctly.The Fountains communities, including the Atco and Berlin locations, are described by residents and families as clean, welcoming, and meticulously cared for. Across multiple reviews, the facilities consistently earn praise for their neatness, upkeep, and the sense that the environment is more resort-like than a typical care setting. Visitors note well-kept grounds, attractive common spaces, and apartments that feel comfortable and thoughtfully maintained. The overall impression is one of a place that genuinely prioritizes a high standard of appearance and atmosphere as part of the resident experience.
A central thread in the many positive notes is the impact of the staff on daily life. Families repeatedly highlight friendly, approachable employees who go above and beyond to support residents and their loved ones. Stories about staff members who helped relieve stress during transitions - such as a family moving a parent from assisted living to skilled nursing - are common. In particular, several names stand out: Jenna and Alex are frequently mentioned for their warmth and responsiveness during the process of moving a relative in and answering questions, making the experience feel manageable rather than overwhelming. The sentiment is that the staff's kindness and availability significantly ease concerns about care and wellbeing.
Specific individuals receive standout praise for extraordinary care and integrity. Eva Suriani is repeatedly singled out for going "above and beyond" for residents, families, and staff, with one reviewer describing her as a warrior and altruistic leader who embodies integrity and compassion. The appreciation extends from residents and family members to colleagues in leadership and ancillary roles. Sylvia, a nurse, is described as a favorite, along with team members like Nina (the social worker), Dee (the patient coordinator), Tina (rehab), and Kyle (the owner), all of whom contribute to a sense of attentive, multidisciplinary care. One family even credits Eva with offering crucial support during a last-minute transfer from assisted living to skilled nursing, expressing heartfelt gratitude and blessing. The overall impression is that a well-coordinated, multidisciplinary team fosters a strong sense of trust and safety.
Beyond memory care and skilled nursing, several reviews celebrate the rehabilitation experience. Families note that therapy teams are knowledgeable, goal-oriented, and patient-centered, with therapists listening and collaborating closely with residents. The experience is described as encouraging progress and personal attention to individual rehabilitation goals, which helps residents feel seen and respected during recovery. The care culture here is portrayed as deeply attentive to both physical recovery and emotional wellbeing, with many residents expressing happiness about their care, the nourishment they receive, and the supportive climate created by staff.
The physical evolution of the campuses also features prominently in reviews. Ongoing remodeling and improvements - such as replacing carpets with vinyl flooring and repainting walls - are highlighted as enhancing the comfort and modern feel of the living spaces. Several residents report that the remodeled apartments are beautiful and comfortable, reinforcing the impression that this is a continually improving, well-cared-for environment. The combination of aesthetic upgrades and a strong sense of community contributes to the overall appeal, with some residents noting that the setting already feels inviting and "like a resort" even before renovations are completed.
Despite the overwhelmingly positive tenor, the reviews also include considerable cautions raised by a minority of guests and families. A few accounts describe gaps in communication and responsiveness, including frustration at delayed or missed calls when a loved one is in the facility. Concerns are raised about pain management and eating, with one reviewer reporting a scenario where a family member felt their loved one was in distress, not being contacted promptly, and not receiving timely adjustments to care. There are also troubling anecdotes about safety and handling - ranging from wandering and alarms to fear about neglect and mismanagement during transitions between levels of care. Some families mention allegations of financial pressure, long-term care decisions, and disputes over charges, painting a more complex and less uniformly positive picture.
Taken together, The Fountains facilities emerge as communities with strong, compassionate care at their core. The vast majority of reviews celebrate the staff's warmth, the clean and pleasant environment, robust rehab and memory-care services, and the sense of a supportive, family-like community. At the same time, the more critical accounts underscore that, like any large operation, challenges can arise around communication, responsiveness, and certain administrative or safety-related experiences. For families considering a move, the consistent recommendations are to tour the community, meet the care team, ask pointed questions about call-back procedures, medication management, and staffing levels, and weigh the strong personal testimonials against the rare but real concerns raised by reviewers. Overall, The Fountains is portrayed as a place where genuine care and a welcoming atmosphere are the norm, with ongoing efforts to improve and respond to residents' and families' needs.
6 resident community capacity
Active Adult Communities (55+)Active Adult Communities provide seniors with opportunities for socialization, activities, and wellness programs tailored to their needs. These communities offer a sense of belonging and security while promoting an active and independent lifestyle for those aged 55 and older.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Philadelphia International (19 miles away)
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.Welcome to Legacy at Waterford Pines, an exceptional assisted living community located in the charming town of Atco, NJ. Our community is designed to provide seniors with a comfortable and enriching lifestyle, ensuring their well-being and happiness.
At Legacy at Waterford Pines, we understand the importance of staying connected in today's world. That's why we offer amenities such as telephone services and Wi-Fi/high-speed internet access, allowing residents to stay in touch with family and friends or browse the web at their convenience.
We believe that good nutrition is vital for maintaining a healthy lifestyle. Our professional staff takes care of meal preparation and service, providing residents with delicious and nutritious meals throughout the day. We also cater to special dietary restrictions, ensuring that each resident gets meals suited to their individual needs and preferences.
The well-being of our residents is a top priority at Legacy at Waterford Pines. Our dedicated staff provides medication management services, ensuring that residents take their medications as prescribed and on time. This service gives peace of mind to both residents and their families, knowing that medications are handled safely and efficiently.
Our community boasts a convenient location with several essential services just a stone's throw away. With six pharmacies nearby, residents have easy access to their prescriptions. Additionally, having two physicians close by ensures prompt medical attention when needed. For dining options or quality time with loved ones, there are five restaurants in close proximity to our community. Lastly, having a hospital nearby provides added security and accessibility during emergencies.
Legacy at Waterford Pines offers a welcoming environment where seniors can enjoy their golden years worry-free. With our exceptional care services and convenient amenities, residents can live comfortably while feeling supported every step of the way. Come experience the joys of assisted living in our wonderful community today!
Legacy at Waterford Pines is located at 9 Colgate Road, Atco, NJ 08004 in Camden County, New Jersey
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