Griswold Special Care

Pros

• The care plan coordinator was kind and compassionate.
• Tristan is an excellent coordinator who identifies needed services and quickly sets up a list of aids.
• The caregivers are kind and compassionate.
• The Griswold staff are highly recommended for caretaking needs.
• The one-to-one attention provided by Griswold far exceeds that of nursing home facilities.
• Families report wonderful experiences with the Griswold team.
• The aides assigned have been well qualified and reliable.
• Lauren and Kathy made the transition from rehab to home seamless.
• Caregiver Jayea has become like family.
• The Griswold staff are compassionate and make a meaningful difference in families' lives.
• Monica was a fabulous live-in aide who acted quickly in emergencies and provided compassionate care.
• Mary the live-in caregiver was fantastic.

Cons

• Griswold will give their contractors jobs and then cancel them at the last minute, later setting them up with a terrible client as consolation, which critics view as unfair.
• Griswold lacks in the aide staff and there is not enough knowledge among aides, described as a serious problem.

Review

Griswold Home Care has repeatedly shown up in families' lives as a steady, compassionate presence during some of the most difficult transitions. Across multiple stories, loved ones facing serious illness, rehab-to-home recoveries, or the need for ongoing at-home support have found a team that treats care as a personal mission rather than just a service. The overarching impression is one of warmth, respect, and a keen focus on keeping a difficult journey as smooth and dignified as possible for both the patient and their family.

A core strength that comes through in many accounts is the quality of coordination and communication. Families consistently praise the care plan coordinators and case managers who listen intently, map out needs, and get services in place quickly. One reviewer highlighted a coordinator who was kind and compassionate, while another singled out Tristan (sometimes spelled Tristen) as an excellent coordinator who quickly identifies required services and builds a practical list of aids. The positive impact of proactive planning - clear guidance, prompt setup, and ongoing responsiveness - appears repeatedly as a foundation for successful home care experiences.

The heart of Griswold's reputation, though, lies in its caregivers. Review after review describes aides and nurses who are patient, gentle, and consistently respectful, even when the patient is challenging. Names pop up frequently: Jayea becoming almost like family to a patient; Taliaya Nichols earning high praise for surpassing expectations, with a warm, reassuring presence that helped a husband eat breakfast and stay comfortable afterward; Pauline, who cared for a dad for over a year and became part of the family; and many others who were described as kind, capable, and attentive. Several families emphasize that the caregivers' compassion extends beyond routine tasks to emotional support, presence, and a sense of safety and dignity in the home.

Several stories underscore Griswold's ability to unite care around difficult medical realities, including hospice and end-of-life scenarios. In one vivid example, a live-in aide named Monica acted quickly during a potential emergency, calling 911, staying with the family, and continuing to offer support even after the patient's prognosis shifted. In another case, the live-in caregiver Mary was described as fantastic and highly reassuring during a time of great need. These moments point to a broader pattern: Griswold staff are not only professionals performing tasks but partners who help families navigate crises with calm, practical action and compassionate presence.

Transitions - from rehab to home, from hospital to home, or from one level of care to another - are where Griswold's strengths shine, according to reviewers. Several families noted how the team made these transitions seamless, with coordinators and office staff ensuring coverage, coordinating schedules, and communicating clearly about what to expect next. The combination of strong scheduling, dependable coverage, and a willingness to adapt to evolving needs appears to be a recurring theme, providing families with much-needed relief during stressful times.

Operationally, families often highlight Griswold's flexibility and affordability relative to other options. Reviews point to advantages such as a two-hour minimum, which many other home-care providers don't offer, making it easier to obtain truly targeted, shorter shifts for patients who require intermittent help rather than long blocks of care. The sense of being treated as a partner rather than a nuisance is echoed by accounts of office staff who are described as courteous, patient, and consistently available to adjust plans, answer questions, and address concerns. A few families specifically mention Carrie in scheduling and the office team's overall helpfulness as key enablers of timely, reliable care.

Of course, no service is without caveats. One reviewer warned against taking the positive experiences at face value, recounting an experience in which contractors were allotted work and then canceled at the last minute, with a suggestion to look elsewhere for reliability. Another note raised concerns about the level of knowledge among some aides and a sense that more consistent training would be beneficial. These perspectives offer a balanced view and remind potential clients to discuss expectations up front, understand scheduling practices, and ensure clarity about coverage and qualifications for any given situation.

Overall, the prevailing narrative is one of gratitude and relief. Families repeatedly describe Griswold as a compassionate, professional, and flexible partner that enables loved ones to remain at home with dignity, while giving caregivers and families much-needed support and assurance. The staff - care coordinators, case managers, and a broad roster of caregivers - are frequently described as capable, kind, and deeply committed to the well-being of their patients. For many, Griswold is more than a service; it is a source of comfort and a trusted ally during some of life's most challenging moments.

This part of Berlin, New Jersey offers a convenient and diverse range of amenities for seniors looking to settle in the area. With several hospitals nearby including Virtua Berlin Hospital and Jefferson Stratford Hospital, residents have easy access to quality healthcare services. Additionally, there are numerous pharmacies such as Rite Aid and CVS Pharmacy for medication needs. The dining options in the area cater to various tastes, with restaurants like Palace Diner Restaurant and Chick-Fil-A within close proximity. For leisurely activities, seniors can enjoy a cup of coffee at Starbucks or a meal at Panera Bread. Transportation options are also readily available with the PATCO/NJ Transit: Lindenwold Station nearby for easy travel. Overall, this part of Berlin offers a well-rounded living environment suitable for seniors seeking convenience and accessibility to essential services.

Hospitals

• Virtua Berlin Hospital (0.3 miles)
• Virtua Voorhees Hospital (4.3 miles)
• Jefferson Stratford Hospital (5.9 miles)

Pharmacies

• Rite Aid (1.1 miles)
• Virtua Medic 42 (1.3 miles)
• Rite Aid (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Rite Aid (3.5 miles)
• Walgreens (3.8 miles)
• Rite Aid (4.2 miles)

Restaurants

• Palace Diner Restaurant (1.7 miles)
• Sundaes (1.8 miles)
• Chick-Fil-A (2 miles)
• McDonald's (2.1 miles)
• China King (3.4 miles)
• McDonald's (4.5 miles)
• Chick-Fil-A (4.7 miles)

Physicians

• The Endo Center at Voorhees (3.2 miles)
• Advocare Atrium Pediatrics (4.9 miles)
• Kressville Pediatrics (5.3 miles)
• CHOP Specialty Care & Surgery Center (5.5 miles)
• Rowan SOM Family Medicine Residency Program (5.9 miles)
• Cooper Internal Medicine (5.9 miles)
• Cooper Medical Building 1 (6 miles)

Cafes

• Starbucks (4.8 miles)
• Panera Bread (4.9 miles)
• Starbucks (9.8 miles)
• Jersey Java & Tea (10.5 miles)

Transportation

• PATCO/NJ Transit: Lindenwold Station (5.8 miles)

Places of Worship

• St Charles Boromeo Catholic Church (6.9 miles)

Theaters

• Regal Ua Washington Township (7.5 miles)

Parks

• Country Farms Park (8.7 miles)
• Washington Lake Park (9.8 miles)