Hackett Hill Center
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191 Hackett Hill Road, Manchester, NH 03102
For more information about senior living options: (844) 490-3973
The staff are very professional and with a lot of experience. The DON is doing an amazing job, leading the team with compassion and dedication. The facility is clean and well-organized, with a warm, inviting atmosphere. Residents have access to a variety of engaging activities that promote social interaction and well-being. Hackett Hill provides a supportive environment where loved ones can thrive. The activities director Halelee comes up with brilliant social activities for residents. The food menu is very good and meals are plentiful. The staff are incredibly caring and attentive, ensuring that residents feel comfortable and valued. Deb, the business manager, is very helpful. The nursing staff go above and beyond to make stays comfortable. The facility is very clean and well maintained. Hackett Hill is highly recommended.
The reviewer states Hackett Hill is horrible and advises against sending loved ones there due to horrible care. The social worker Taylor allegedly never returned calls, failed to arrange a psych consult, and did not order insulin. They alleged that upper management treated families with no care and that documentation was degrading, including discussing billing in front of a dying patient. Housekeeping is described as not cleaning properly, and the patient ended up with bedsores that were not present upon admission. There are occasional race remarks by some staff. There is an inordinate wait time when ringing for staff. The front desk staff member is described as rude and condescending.Hackett Hill Rehabilitation and Nursing Home emerges in these notes as a place that many families and residents hold in high regard. Across a wide range of first-hand accounts, the facility is described as clean, well-organized, and warmly welcoming. Visitors repeatedly praise the overall atmosphere, noting that the hallways feel comfortable and that common areas are attractive and inviting. Several reviewers emphasize that the staff exudes professionalism and experience, making care seem dependable and attentive. The frequent emphasis on cleanliness, nice surroundings, and a homelike feel helps set a positive tone for those considering Hackett Hill for rehab or long-term care.
A number of reviewers single out the leadership and the care team for special commendation. In particular, the Director of Nursing is highlighted as doing an "amazing job," guiding a compassionate and dedicated team. The nursing and rehabilitation staff are repeatedly described as friendly, caring, and responsive, with residents treated as valued individuals. Positive mentions stretch to the activities staff and their initiatives; one activities director is specifically praised for designing engaging social programs that resonate with residents, helping to keep people socially connected and mentally engaged. The administration is also noted for its security measures and visitor procedures, including a sign-in system and name badges, which contribute to a sense of safety and order.
Several reviewers recount personal experiences that reinforce the sense that Hackett Hill is a place where residents can feel comfortable and supported. People speak highly of the care they or their loved ones received during stays for various conditions, including back and hip issues, infections, and recovery from surgery or illness. Families report that the care team is available and responsive, with nurses, aides, and therapists (physical, occupational, and speech) providing thorough explanations and addressing questions or concerns. In several accounts, the rehabilitation services are described as motivating and knowledgeable, with patients appreciating the collaborative approach of the care team in pursuing improvements in function and well-being.
Yet the collection of notes does include significant criticisms that must be acknowledged. A recurring concern centers on communication gaps, particularly involving the facility's social work department. One reviewer describes repeatedly calling a social worker named Taylor and not receiving callbacks or timely psych consults for a family member, highlighting delays that, in their view, negatively affected care and medication decisions. Related grievances touch on problems with home care planning, perceived billing-related tensions, and a sense that some staff decisions did not fully consider the patient's immediate needs or family input. These comments convey a perception that certain administrative practices and staff interactions could benefit from closer attention to communication, responsiveness, and sensitivity to families during difficult times.
Another thread of feedback focuses on interactions with leadership and front-line staff that some readers found less satisfactory. Several comments reference difficulties with management behavior toward families or with how information is conveyed in emotionally charged moments, particularly around end-of-life care. A few reviewers describe instances of perceived rudeness or condescension from front desk personnel, while others recount experiences that felt impersonal or lacking in empathy. There are even mentions of bedsores developing before hospice involvement and concerns about routine housekeeping, which some readers interpreted as gaps in quality or attentiveness. Taken together, these points illustrate that even within a facility widely praised for its care and ambiance, there are real concerns about how patient families are treated and how information is managed.
Despite the criticisms, there are also powerful endorsements from staff and former staff that underscore the institution's strengths. One account describes the experience of a new nurse who joined Hackett Hill and found the administrative system supportive and welcoming. That reviewer highlights a culture that prioritizes staff well-being and professional growth, with leadership encouraging ongoing education, attendance at training programs, and broad opportunities for development. This perspective presents Hackett Hill not only as a place of patient care but also as a work environment that values its team, which in turn contributes to a higher quality of care for residents.
The breadth of experiences also includes personal demonstrations of the facility's positive impact on families and residents. Visitors note moments of pride, such as attending a loved one's graduation and observing the residents and staff interacting in a warm, friendly manner. Others recall positive reports from family members about how well the facility integrates activities, how clean and well-kept the environment remains, and how staff members are typically cooperative and helpful in day-to-day operations. Even in less idyllic anecdotes, there remains a sense that Hackett Hill possesses many beneficial qualities: robust clinical care, a strong emphasis on safety and order, and a community-oriented atmosphere that many residents come to rely on and enjoy.
In summary, Hackett Hill Rehabilitation and Nursing Home presents itself as a facility with substantial strengths: a compassionate, professional staff; excellent cleanliness and organization; effective and engaging rehabilitation programs; and a leadership culture that values staff development and patient-oriented care. The reports also reflect real areas for improvement, particularly in communications with families through the social work department, consistency in customer service, and some aspects of administrative conduct. Taken together, the narratives paint a picture of a place that many people trust and appreciate for its warmth, competence, and commitment to residents' well-being, while also recognizing that ongoing attention to communication, empathy, and process improvement is essential to address the concerns raised by a subset of reviewers.
21 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Manchester (8 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Hackett Hill Center in Manchester, NH is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The apartments are fully furnished and feature cable or satellite TV, Wi-Fi/high-speed internet, and a kitchenette for convenience. Housekeeping services are provided to ensure a clean and comfortable living environment.
Residents can enjoy outdoor space in the form of a garden, as well as access to move-in coordination services for a smooth transition into the community. The center also provides telephone services for easy communication with loved ones.
In terms of care services, the Hackett Hill Center offers 24-hour supervision to ensure safety and security at all times. Assistance with activities of daily living such as bathing, dressing, and transfers is available to help residents maintain their independence. The staff at the center coordinates with health care providers to ensure comprehensive medical care. Medication management is also provided to assist residents in taking their prescribed medications correctly.
The center places great importance on mental wellness and offers a mental wellness program designed to support residents' emotional well-being. Special dietary restrictions are accommodated, including diabetes diets, and meal preparation and service are provided for convenience. Transportation arrangements are made for medical appointments, ensuring that residents have access to necessary healthcare services.
The Hackett Hill Center also strives to provide engaging activities for residents through scheduled daily activities. This includes outings to cafes, parks, restaurants, theaters, and other nearby attractions. Additionally, there are pharmacies and physicians located conveniently close by for quick access to healthcare resources.
Overall, the Hackett Hill Center offers a comfortable and supportive community where residents can receive personalized care while enjoying amenities and participating in engaging activities.
This area of Manchester, New Hampshire offers a convenient and diverse range of amenities that cater to the needs of seniors. With multiple pharmacies within a short distance, accessing necessary medications is easy. There are also various dining options nearby, from fast food chains like Wendy's and Burger King to sit-down restaurants like Villaggio Ristorante and Applebee's. For recreational activities, parks such as Stark Park provide opportunities for outdoor enjoyment. Additionally, healthcare services are easily accessible with several physicians' offices and hospitals in close proximity. Transportation is also convenient with the Manchester-Boston Regional Airport located just 8 miles away. Overall, this part of Manchester offers a well-rounded living environment for seniors seeking convenience and accessibility in their daily lives.
Hackett Hill Center is located at 191 Hackett Hill Road, Manchester, NH 03102 in Merrimack County, New Hampshire
Hackett Hill Center on seniors.fyi includes 3 photos including images showing interior, decor, dining, chandelier, windows, bedroom, healthcare, and more.
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