The Courville At Manchester

Pros

• The staff at Courville At Manchester treated residents with love and tenderness, making them feel like family.
• The facility is one of the nicest of its kind in the state, providing a pleasant environment for residents.
• Some staff members genuinely care about their jobs and provide good care to the residents.
• The social worker on staff is responsive, friendly, and helpful to families.
• Courville went above and beyond to accommodate family visits, creating memorable experiences for special occasions.
• Positive experiences were reported by some families who felt that their loved ones received appropriate attention from attentive staff members during their stay.

Cons

• The cleanliness of the facility was often unacceptable, requiring family members to request cleaning multiple times.
• Many staff members appeared inattentive, with care sometimes lacking for residents.
• Personal items frequently went missing or were broken, with staff providing no explanations.
• There were reports of injuries occurring without any knowledge of how they happened from the staff.
• Residents were sometimes left in soiled clothing and wet Depends for extended periods.
• Meals were occasionally missed, and some residents were not consistently fed.
• The overall environment needed upgrades and did not match the expectations set during facility tours.
• Staffing seemed insufficient, leading to long wait times for assistance when needed.
• There was a lack of supervision in common areas, raising concerns about resident safety and well-being.
• Family members felt compelled to constantly question the care provided due to inconsistent communication from staff.

Review

Evaluating the Experiences at Courville At Manchester Nursing Facility

Courville At Manchester nursing facility has garnered a range of reviews that reflect a wide spectrum of experiences, highlighting both positive and negative aspects of care in this setting. For some families, their loved ones enjoyed satisfactory care during their stays, while for others, significant concerns regarding staff attention and cleanliness prevailed. This duality points to the variability within such facilities and underscores the critical importance of diligence when choosing an appropriate long-term care option for loved ones.

A few reviewers reported positive experiences that painted a picture of compassionate and attentive care. One family noted that their mother received treatment with love and tenderness from the staff, who treated her as if she were their own. Such testimonies underscore the human touch that is often essential in caregiving environments. Additionally, another review praised Courville for going beyond expectations to accommodate family visits, even arranging a private lounge room for a birthday celebration with over twenty guests. This type of engagement not only speaks to the facility’s commitment to enhancing residents' quality of life but also illustrates how meaningful connections can be fostered through thoughtful staff actions.

However, contrasting feedback highlighted alarming concerns regarding cleanliness and care standards at Courville At Manchester. Several reviews described experiences where basic hygiene measures appeared lacking; one reviewer specifically noted needing to ask staff multiple times for room cleaning and trash removal. These accounts painted a troubling picture of neglect that should never be tolerated in any caregiving environment. The disparity between well-maintained common areas—likely designed with prospective visitors in mind—and inadequate personal living spaces raises questions about overall facility management priorities.

Moreover, some families expressed distress over incidents regarding missing personal items or injuries sustained by their loved ones while under care. Common responses from staff about these issues included “We do not know,” which understandably heightened fears for family members who were already concerned about their loved ones’ safety and well-being. Such dismissive communication can severely undermine trust between caregivers and families—an element crucial for effective care provision.

In terms of staffing levels, several reviews pointed out understaffing issues as a recurrent problem at Courville At Manchester. Families observed moments when necessary assistance was delayed due to insufficient personnel on duty—the implications being particularly critical when residents required immediate help with activities like using the restroom or attending meals. While some dedicated staff members stood out positively in providing care during challenging circumstances, the inconsistency led many families to wonder if adequate support systems were indeed in place for all residents.

Ultimately, navigating long-term care options is undoubtedly complex; thus, thorough research becomes paramount when selecting facilities like Courville At Manchester. Cautionary tales abound in these shared experiences—families are advised to be proactively involved throughout their loved ones’ stays regardless of initial impressions made during tours or early days once admitted into such facilities. Following up consistently on daily happenings can ensure that those entrusted with vulnerable populations adhere to standards expected by families seeking quality healthcare solutions.

In conclusion, while there are commendable aspects highlighted by certain families regarding Courville At Manchester’s nurturing approach toward resident care—which showcases moments filled with compassion—the concerning issues related to cleanliness, attentiveness among staff members, communication barriers surrounding injuries or lost belongings cannot be overlooked either. Such realities illuminate a significant truth: selecting the right nursing home necessitates vigilance backed by ongoing assessments after admission because no two journeys through these institutions will ever mirror one another precisely.

Physicians

• Northeast Dermatology Associates, PC (0.3 miles)
• Amoskeag Primary Care (0.3 miles)
• PTU Lab & Technology Solutions (0.3 miles)
• Child Health Services (0.7 miles)
• Diabetes Resource Center CMC (1 miles)
• Anesthesia Care Group PC (1.1 miles)
• Jessica G. Clem, MD, MPH (1.1 miles)

Pharmacies

• Rite Aid (0.3 miles)
• Genoa Healthcare (0.4 miles)
• Rite Aid (0.5 miles)
• Rite Aid (1 miles)
• Hannaford Pharmacy (1.4 miles)
• Walgreens (1.9 miles)
• Walgreens (1.9 miles)

Restaurants

• Fratello's Italian Grille (0.5 miles)
• Puritan Ice Cream & Take Out (0.7 miles)
• Puritan Backroom Restaurant (0.7 miles)
• The Wild Rover (0.9 miles)
• Cotton (0.9 miles)
• Buba Noodle Bar (0.9 miles)
• Red Arrow Diner (0.9 miles)

Parks

• Stark Park (0.6 miles)
• Donati Memorial Park (5.8 miles)
• Nuthin' But Good Times (7 miles)

Hospitals

• Catholic Medical Center (1.1 miles)
• Elliot Hospital (2.1 miles)
• Elliot Hospital Surgical Day Care (2.1 miles)
• Bedford Ambulatory Surgical Center (3.2 miles)
• Marketing Initiatives (3.8 miles)

Theaters

• Cinemagic Hooksett (2.8 miles)

Cafes

• Panera Bread (3 miles)
• Starbucks (3.4 miles)
• Starbucks (3.4 miles)
• Starbucks (3.5 miles)
• Pressed Cafe (4.4 miles)
• Starbucks (5.6 miles)
• The Inside Scoop (5.7 miles)

Places of Worship

• Manchester Christian Church (3.4 miles)

Transportation

• Manchester-Boston Regional Airport (MHT) (5.6 miles)
• Eastern Bank Business Center at Manchester Boston Regional Airport (5.6 miles)