The Ambassador Lincoln
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4405 Normal Boulevard, Lincoln, NE 68506
For more information about senior living options: (844) 490-3973
Ambassador Lincoln is described as beautiful inside and out, reminiscent of a high-end hotel or country club, with great care from an amazing staff. From the first contact, families feel welcome and trust that their loved ones will be well cared for, thanks to friendly, loving, and compassionate staff. The rehab unit is run by a caring team across administration, therapy, nursing, housekeeping, and social work, making families feel cared for. The environment is welcoming, and care services, including medication delivery and physical/occupational therapy, are personalized to residents' needs. Staff are noted for treating residents like family, with kindness and genuine concern, contributing to a sense of safety and independence. Rehab equipment is described as top-notch and meals are enjoyable, enhancing the overall experience.
The facility is severely understaffed, leading to resident falls and safety concerns. Management appears indifferent to the concerns of residents and staff. Staff are often left alone with dozens of heavy-care residents, causing back injuries from repetitive lifting. Greed and hidden motives (including racism) are alleged to influence care decisions. Residents report neglect, such as being left on commodes or not receiving promised help. The facility allegedly nearly killed a patient by extending an unsafe course of blood thinners. Beds and equipment are inadequate (e.g., beds too short, lack of cushioning), causing pain. The head of the kitchen is described as a bully and clueless about patient needs. Care delays and mismanagement occur, including delayed pain relief and slow delivery of supplies. The facility has had violations and is perceived as dangerous; some say it should be shut down.Ambassador Health and its Lincoln location attract mixed impressions that swing between glossy, hotel-like ambiance and a deep, painful concern about care on the floor. Several reviewers describe the facility as beautiful on the surface, with interior features and a vibe that feel more like a high-end hotel or country club. Yet beneath that attractive shell, a large portion of the feedback focuses on serious problems: chronic understaffing, safety fears, and management practices that many residents, families, and former employees say place people at risk. The contrast between the building's polish and the reported day-to-day realities is jarringly wide in many accounts.
A central thread running through the complaints is severe understaffing and an overwhelming workload. One reviewer, who says they worked there for two years, describes being left alone at a station with 30 heavy-care residents, many requiring hoyer lifts. The result, according to that account, is back pain from repetitive lifting and a sense that they were effectively performing a ten-person job every day. This sentiment about being under-resourced is echoed by others who say staff are routinely stretched thin, with residents falling or not getting timely assistance. The implication of such staffing gaps is a pervasive worry for patient safety, with several reviewers recounting missed baths, delayed help after calling for assistance, and mental images of residents left waiting in discomfort or distress.
Safety and quality of care emerge as another cluster of highly concerning themes. Reviewers describe a range of alarming issues - from delays in delivering medications within legal windows to the misreading or mismanagement of prescriptions, and even instances of patients being kept on too much oxygen for extended periods. There are stories of bed-related injuries, tailbone pain, and beds that are deemed inappropriate for patients (too short, lacking cushioning), as well as hospitalizations that followed from missteps in care. Some accounts claim overmedication, particularly for dementia or other cognitive conditions, with families reporting attempts to intervene and halt questionable medication practices. A few reviewers specifically mention wound care problems, urinary tract infections, and pneumonia that developed or worsened while in the facility, painting a troubling pattern of preventable complications in some cases.
The culture and management of the facility come in as another dominant theme. Several reviewers allege that management is indifferent to resident and staff concerns, with claims of favoritism and hidden motives, including racial biases. There are accusations that care meeting results are not followed through in practice, described by one person as "BS" that reappears after meetings. Allegations about a lack of accountability for certain staff, and even about lying in formal care discussions, contribute to a sense of distrust about leadership. Specific staff criticisms - such as a kitchen administrator described as a bully - underscore what some see as a broader disrespectful or dysfunctional work environment. On the flip side, other voices emphasize that some staff are caring, dedicated, and professional, suggesting that positive experiences can occur, but may depend heavily on the unit, shift, or individual staff members.
Despite the frequent criticisms, there are notable positive anecdotes that add depth to the picture. A number of reviewers recall moments of genuine care and compassion: teams described as friendly and supportive across administration, therapy, nursing, housekeeping, and social work; patients and families who felt safe, reassured, and valued. There are mentions of clean rooms, attentive nurses, and a sense of being treated "like family." Some reviewers recount concrete gestures - such as individualized rehab equipment, high-quality rehab services, good meals, or a staff culture that feels personal and empathetic - that stand in stark contrast to the louder negative accounts. In some cases, families highlight that, when the facility worked well, it felt as warm and capable as any trusted care setting.
Stories span a spectrum of experiences, including hospice and end-of-life care, rehabilitation after injuries, and acute events. A few reviewers speak highly of the care their loved ones received during hospice or recovery phases, noting professional staff and a supportive atmosphere that helped them feel their relatives were safe and well cared for. Others describe deeply painful endings: situations where a loved one's care appeared to be compromised, with consequences families found unacceptable - ranging from delayed help, to missed medical attention, to the sense that the facility's operational issues contributed to adverse outcomes. In some cases, families express gratitude for the kindness of individual staff members even as they criticize systemic shortcomings.
Taken together, the collection of reviews reveals a facility that inspires strong, polarized opinions. For every account praising compassionate care, a dozen others detail serious concerns about staffing, safety, and management. The recurring warnings - about understaffing, delayed responses to calls, bed and equipment problems, and questionable medication practices - underscore real risks that families weigh when considering placement. At the same time, the praise for particular staff, departments, or moments of genuine connection suggests that individual experiences can diverge dramatically within the same facility. This tension - between parts of the operation that feel mission-driven and compassionate, and structural issues that repeatedly draw complaints - appears to be the defining pattern of this set of reviews.
If you're evaluating Ambassador Health, it's important to consider both ends of the spectrum reflected here. The strong praise around the facility's appearance, the kindness of certain teams, and the emotional support shown in some care moments stands alongside numerous, specific, and serious concerns about staffing levels, safety practices, and management accountability. For families, this means doing thorough, independent due diligence: visiting multiple times, speaking with different departments, reviewing state health inspections and reports, and asking pointed questions about staffing ratios, incident response times, medication administration procedures, and plans for addressing any recurring safety issues. While some residents and families have had positive, even uplifting experiences, many others describe experiences that raise red flags about safety, consistency, and accountability in everyday care.
122 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Lincoln Municipal (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Ambassador Lincoln in Lincoln, NE is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services to its residents.
Residents can enjoy the convenience of having a beauty salon right on site, as well as access to cable or satellite TV in their fully furnished apartments. The community operated transportation provides an easy way to get around town, whether it's for errands or social outings.
For those who enjoy staying connected, there is a computer center and Wi-Fi/high-speed internet available. The dining room offers restaurant-style dining with delicious meals prepared by the staff, and special dietary restrictions can be accommodated.
There are plenty of opportunities for recreation and relaxation at The Ambassador Lincoln. Residents can stay active in the fitness room or engage in games and activities in the gaming room. The outdoor space and garden provide a tranquil setting for walks or simply enjoying nature. For those seeking intellectual stimulation, a small library is available.
Care services provided include 24-hour call system and supervision, assistance with various activities of daily living such as bathing and dressing, medication management, and special dietary restrictions for individuals with diabetes. Transportation arrangements can be made both for non-medical purposes as well as for doctor's appointments.
The community also offers a mental wellness program to support the emotional well-being of its residents. Additionally, move-in coordination services are available to make the transition into the community seamless.
Concierge services are provided to assist residents with any needs they may have, and scheduled daily activities ensure there is always something engaging happening within the community. Planned day trips and resident-run activities offer opportunities for exploration and socialization.
The Ambassador Lincoln benefits from its prime location with several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals nearby. This allows residents easy access to various amenities and healthcare facilities within close proximity.
Overall, The Ambassador Lincoln provides a safe and comfortable environment where seniors can receive personalized care, participate in engaging activities, and enjoy a vibrant community.
The Ambassador Lincoln is located at 4405 Normal Boulevard, Lincoln, NE 68506 in Lancaster County, Nebraska
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Interior
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