Ambassador Lincoln Inc in Lincoln, NE

Pros

• Ambassador Lincoln is beautiful inside and out.
• It reminds visitors of a high-end hotel or country club, with great care and amazing staff.
• The staff provide great care and are amazing.
• The rehab team across administration, therapy, nursing, housekeeping, and social work is very caring and makes families feel cared for.
• The rehab equipment is top-notch and the therapists are fantastic.
• The meals are enjoyable and the rooms are clean with friendly, professional staff.
• The facility feels welcoming from the first contact, and families feel confident in the care.

Cons

• The facility is severely understaffed, with residents constantly falling.
• Management doesn't seem to care about residents' or staff concerns.
• Staff are often left alone on a station with 30 heavy-care residents, many requiring hoyer lifts, and are underpaid.
• Greed has no place in a health care facility.
• Staff experience severe back pain from repeatedly lifting heavy-lift patients in a short period.
• The facility plays favorites with staff and appears to have hidden motives like racism.
• Residents report most staff don't do anything for them, leave them on commodes, or say they'll come back and don't.
• Action isn't taken against staff who don't take their jobs seriously.
• The bed provided to a patient was too short; feet dangled off the end.
• The facility overdosed a patient on blood thinners and nearly killed him.
• The head of the kitchen is a bully and clueless about what's going on.
• The facility seems to keep residents longer for Medicare payments rather than rehabilitating them.

Review

Ambassador Lincoln is best suited for families who can be actively involved in care decisions and oversight, and who prize a facility that feels upscale and welcoming while pursuing rehabilitation goals. The campus presents a high-end, hotel-like atmosphere and, in several notes, strong rehabilitation staff and therapy teams when they are available. For families that can maintain regular communication, track progress, and insist on timely attention, the rehab component can be a meaningful asset. The facility can deliver moments of genuine care from some nurses, aides, and therapists, and the environment can feel comfortable and dignified for a loved one during recovery. However, this potential is highly contingent on staffing levels and leadership responsiveness.

Those considering alternatives should note who may want to look elsewhere. Residents who require steady, dependable daily care with reliable medication management, prompt assistance, and rigorous fall prevention should proceed cautiously or seek other options. Medicaid or long-term funding needs also matter: the building's reviews indicate a hesitancy or refusal to accept Medicaid, which can push families toward facilities with broader funding flexibility. For patients with substantial medical acuity, frequent lifts, or high risk of rapid deterioration, the risk profile here may exceed what some families can tolerate without constant advocacy and escalation.

The strongest pro lines up with the rehab narrative: when therapy teams are fully engaged, equipment is available, and staff coordination works, progress stories emerge. The beauty of the building, the attention to resident-centered activities in some shifts, and the occasional compassionate care from dedicated staff create real value for repair-and-recover scenarios. Yet these positives are unevenly distributed across shifts and units. The very same therapies that shine in some reviews can be undermined by understaffing, delayed responses, and inconsistent supervision that leaves vulnerable residents waiting for help or routed into chairs or beds longer than appropriate.

The core cons undermine the facility's otherwise strong rehab promise. Understaffing translates into residents being left on commodes, waiting for assistance, or not receiving timely medication, bathing, or turn-and-reposition routines. Several accounts describe repeated safety lapses, such as incorrect wound care, dosing errors, or oxygen-related concerns, and even claims of patients being left in pain or neglected. Management appears to struggle with accountability, and a pattern of burnout among long-tenured staff is evident. The mismatch between a glossy environment and the daily realities of care creates a volatile experience for families who cannot stay constantly present or escalate concerns quickly.

For families moving forward, a pragmatic checklist is essential. Before admission, verify the current nurse practitioner and therapy staffing levels, understand the exact medication administration process, and request transparent injury, wound, and falls-prevention protocols. Ask for a detailed care plan with specific response times for call lights, and insist on weekly progress reviews with the therapy team. Observe the facility firsthand, speak with multiple residents and families, and seek a clear escalation path for concerns. If possible, negotiate a trial period or a formal guarantee that staffing levels meet a defined standard during peak hours.

In the end, Ambassador Lincoln offers a compelling rehab narrative set inside an appealing building, but the reality of staffing, safety, and ongoing management challenges can derail what should be a stable, restorative stay. For families who can commit to active, persistent oversight and have the resources to navigate potential gaps in care, the facility can work - particularly for short-term rehab or transitional stays where progress is measurable and monitored. For those needing reliable daily care with unwavering consistency, and especially for Medicaid-dependent families, exploring alternatives with stronger staffing guarantees and clearer accountability is advisable. The decision should hinge on whether the incoming resident's care needs can be matched by consistent, responsive staffing and a governance model that prioritizes safety over optics.

This area of Lincoln, Nebraska offers a convenient and diverse array of services for seniors. With several physicians and pharmacies within close proximity, medical care is easily accessible. In addition, there are various dining options ranging from fast food to sit-down restaurants, providing a range of choices for meals. Nearby hospitals and specialty clinics ensure that healthcare needs can be met quickly and efficiently. The presence of parks and places of worship offer opportunities for recreation and spiritual fulfillment. Overall, this neighborhood provides a well-rounded community for seniors looking to settle in a vibrant and welcoming area.

Physicians

• Milius, Gibbens, Friesen, Hattan, Martin, and Rauner (0.2 miles)
• Family Health Associates (0.7 miles)
• Neurology Associates PC (1.6 miles)
• John Paul Majerus (1.6 miles)
• South Lincoln Dermatology (1.6 miles)
• Nebraska Pain Consultants (1.7 miles)
• Northrup & Associates (1.7 miles)

Pharmacies

• Walgreens (0.3 miles)
• Nebraska Ltc Pharmacy (1.3 miles)
• Pharmacy Specialty Services (1.7 miles)
• Super Saver (1.9 miles)
• Hy-Vee Pharmacy (1.9 miles)
• Walgreens (2.1 miles)
• Russ’S Market (2.1 miles)

Restaurants

• McDonald's (0.3 miles)
• Piedmont Bistro by Venue (0.9 miles)
• Valentino's (1.7 miles)
• Runza (1.7 miles)
• Valentino's (1.9 miles)
• Don & Millie's (2.1 miles)
• Culver's (2.1 miles)

Hospitals

• Madonna Rehabilitation Hospital (0.6 miles)
• Faulkner Medical Plaza (0.6 miles)
• Speciality Clinic (0.7 miles)
• Bryanlgh Medical Center (0.7 miles)
• 6South Neuro - PCU (2.1 miles)
• 2South ICU (2.1 miles)

Places of Worship

• Congregation Tifereth Israel (1.1 miles)
• Sheridan Lutheran Church (2.9 miles)

Parks

• Antelope Park (1.4 miles)
• Holmes Lake Park (1.4 miles)
• Bishop Heights Park (1.6 miles)
• Colonial Hills Park (1.9 miles)
• Irvingdale Park (1.9 miles)
• Holmes Lake Dog Park (2 miles)
• Peterson Park (2.6 miles)

Cafes

• The Mill at Telegraph (2.3 miles)
• Cultiva (2.8 miles)
• Reactor (3 miles)