37 North Clark Avenue, Ferguson, MO 63135
For more information about senior living options: (866) 208-4318
Overall Review of Oak Knoll Skilled Nursing & Rehabilitation Center
Pros
The nursing home is very clean and odor-free.- The staff are very helpful, professional, and friendly.
- The administrator and staff really care about the patients.
- The staff have been working there for a long time, which speaks volumes.
- The CNA staff is great.
- Residents loved the facility.
Cons
The administrator was unconcerned, rude and disrespectful.- Staff were stealing from residents and nothing was done about it.
- Clothes were taken and residents wore clothes that were not theirs.
- The aides did not care for residents with compassion and were rough and mean.
- The food was not prepared or served properly.
- Residents who could not feed themselves were left sitting against the wall, and staff fed them as if they hated their job.
- It is not a place anyone would recommend.
- There were nine people in the facility with COVID and this was not disclosed to families.
Review
Oak Knoll Skilled Nursing & Rehabilitation Center in Ferguson, MO is best suited for families seeking a clean, orderly environment with dependable front-line caregivers and a staff culture that includes long-tenured aides who know residents well. It works well for residents who value consistency in daily routines, a facility that is well-kept, and caregivers who can deliver routine care with professionalism and warmth. In short, it rewards families who prioritize a tangible, daily caregiving presence over glossy promises, and who can tolerate variability in leadership and governance.
That said, there are clear red flags for those who cannot tolerate gaps in administration or accountability. Families who need a consistently ethical leadership tone, transparent handling of concerns, and a proven track record of addressing resident safety and dignity should seriously weigh alternatives. The strongest warning signs come from reports of disrespectful behavior by management, alleged theft, and care that some describe as rough or neglectful. If governance and safeguarding resident trust are nonnegotiables, the evidence here points toward shopping options with stronger oversight and proven incident responsiveness.
On the upside, the facility earns praise for its physical condition and the quality of direct care on many shifts. Reviewers repeatedly highlight a clean, odor-free environment and staff who are helpful, professional, and friendly. The presence of long-tenured aides and caregivers who “care about the residents” matters in daily life: residents are more likely to experience consistent help with activities of daily living, timely assistance, and a familiar caregiving style. A handful of positive comments about the CNA staff reinforce that when the front-line team is engaged, residents benefit from attentive, personable support.
However, the negative experiences cannot be dismissed. Some reviews paint a troubling contrast: a rude or indifferent administrator, alleged theft, and inadequate attention to basic needs such as feeding and personal hygiene. The most troubling accounts describe residents left waiting for assistance or caregivers who lack compassion, raising serious concerns about dignity, safety, and morale on certain shifts. Taken together, these reports suggest inconsistent quality of care that may vary by unit, shift, or administrator responsiveness, an unacceptable risk for individuals with higher care needs or cognitive challenges.
The facility’s mixed rating, an overall 3.8 with a spread of high praise and pointed complaints, signals that experiences can diverge dramatically. Families should plan for a thorough, anticipatory due diligence rather than assuming a baseline level of safety and quality. Prospective residents will benefit from detailed conversations with staff and residents, a chance to observe mealtime and care routines, and a careful review of any recent state inspections or complaint logs. It is essential to verify how quickly leadership addresses red flags and whether there is a clear, enforceable plan to prevent the issues cited by reviewers.
In the end, Oak Knoll may meet the needs of residents who prize a clean environment and solid front-line care, provided the family is comfortable with discretionary gaps in leadership accountability and a potential for inconsistent experiences. For families prioritizing consistent governance, strong safety culture, and transparent remedial action, alternatives deserve serious consideration. Scheduling a candid tour, meeting the administrator, and requesting recent incident and complaint records will illuminate whether Oak Knoll can be trusted to protect dignity and deliver reliable daily care, or whether a different community offers a more consistent standard of safety and responsiveness.
72 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Lambert-St Louis International (3 miles away)
Community operated transportation
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Special dietary restrictions
Concierge services
Planned day trips
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