37 North Clark Avenue, Ferguson, MO 63135
For more information about senior living options: (844) 490-3973
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The nursing home is very clean and odor-free. The staff are very helpful, professional, and friendly. The administrator and other staff really care about the patients. Many staff members have long tenure, which speaks volumes about the facility. The CNAs are great.
The administrator was unconcerned, rude and disrespectful. Staff were stealing from residents and nothing was done about it. Clothes were taken and residents wore clothes that were not theirs. The aides on staff did not care for the residents with compassion; they were rough and mean. The food was not prepared and served as though the residents were eating it. The residents who were not able to feed themselves were left sitting against the wall waiting for the staff to get to them, then the staff fed them as though they hated having to do their job. It was not a place they would recommend. There were nine people in the facility with COVID and it was not disclosed to anyone. The DON told the caller she doesn't care. They were still having people with COVID work around the residents and it was not safe.The set of reviews paints a remarkably mixed picture of the care environment, with firsthand accounts ranging from glowingly positive to starkly negative. On the positive side, several reviewers describe a facility that feels clean, orderly, and welcoming. One review highlights a "very clean and odor free" environment where the staff are described as helpful, professional, and friendly. Another reviewer emphasizes that the administrator and other staff "really care about the patients," and even notes that the sister who has lived there for five years has had a consistently good experience, praising the longevity of the staff as a sign of stability and dedication. The sense that employees enjoy a long tenure there is framed as a meaningful indicator of commitment and reliability, suggesting a warm, familiar, and steady atmosphere in which residents can feel known and cared for.
Yet, other voices among the same pool of reviews tell a much different story, focusing on neglect, disrespect, and systemic shortcomings. One account describes an administrator who was "unconcerned, rude and disrespectful," alongside allegations of theft by staff, including clothes being taken and residents wearing items that did not belong to them. The reviewer portrays a lack of accountability, asserting that the staff who committed theft did not face consequences. In this view, the caregivers who are supposed to be attending to residents' needs are depicted as lacking compassion: aides are said to be rough and mean, and the overall care is framed as something that falls short of basic kindness and attentiveness. Food is criticized as poorly prepared and served, with residents who cannot feed themselves left waiting against the wall while staff eventually assist them as if not enjoying the duty. Taken together, these claims sketch a facility where respect, gentle care, and timely assistance are not consistently present.
A further thread of concern centers on safety and transparency, particularly in relation to infectious disease and communication with families. There is a pointed claim that "9 people in this facility with covid" were not being disclosed to residents' families, with the family members not being informed about outbreaks. The critique extends to management behavior, with the director of nursing (the DON) allegedly saying she doesn't care about the issue, and ongoing practice described as allowing covid-positive staff to work around residents, which is portrayed as unsafe and nontransparent. In this account, the desire to report the facility to authorities is clear, with the reviewer asking for guidance on how to file complaints or initiate an investigation.
Another narrative emphasizes personal neglect, describing a family member as sleeping all day and not receiving help with hygiene care. This individual account underscores a perception of neglectful routines and insufficient assistance with daily personal care tasks, adding to the mosaic of concerns about how some residents' needs are being met. It contrasts with other feedback that highlights positive caregiver interactions, illustrating how experiences can vary widely even within the same facility.
Interwoven with the criticisms are brief but pointed affirmations of care from other voices. A later note simply states "Great CNA staff," and another bluntly proclaims "Loved it." These brief endorsements suggest that, for some residents and families, the certified nursing assistants - often the frontline caregivers - deliver compassionate and effective support that leaves a lasting, positive impression. This juxtaposition against the more negative experiences raises questions about consistency across shifts, units, or departments, and about whether certain roles or times of day result in markedly different experiences for residents.
Taken as a whole, the collection of reviews reveals a facility that can be described in starkly contrasting terms. On one hand, it is portrayed as clean, well-maintained, and staffed by professionals who genuinely care, with long-tenured workers that contribute to a stable and reassuring presence for residents and families who feel supported. On the other hand, the same place is depicted by others as fraught with serious problems: disrespectful management, alleged theft, a lack of compassion or proper assistance from aides, inadequate feeding and hygiene support, and troubling gaps in safety and communication - especially around infectious disease and family notification. The differences in tone and content suggest that experiences may vary widely by individual staff members, shifts, or even resident needs, but they also highlight areas where families and residents feel unsafe or undervalued.
For anyone considering placement or seeking to understand what this facility might truly feel like day-to-day, these testimonials collectively underline several key themes to investigate further. Prospective families might want to ask about staff turnover and training, incident reporting for theft or abuse, the standard of daily hygiene and feeding assistance, and the facility's policies and transparency around infectious disease outbreaks. If concerns about safety, neglect, or mistreatment arise, it would be prudent to contact local health authorities, the state department that oversees nursing facilities, and/or an ombudsman for long-term care to ensure proper review and protection of residents' rights. While some residents and relatives report positive experiences, the harsher testimonies remind us that the quality of care is not uniform and deserves careful, individualized assessment.
72 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Lambert-St Louis International (3 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Oak Knoll Skilled Nursing & Rehabilitation Center in Ferguson, MO is a premier assisted living community that provides a wide range of amenities and care services to ensure the comfort and well-being of its residents.
In terms of amenities, Oak Knoll offers a beauty salon where residents can enjoy professional hair and beauty treatments. Residents also have access to cable or satellite TV in their private rooms. The community provides community-operated transportation for outings and appointments. For those who wish to stay connected, there is a computer center as well as Wi-Fi/high-speed internet throughout the facility.
Dining at Oak Knoll is a delightful experience with restaurant-style dining offered in a spacious dining room. Special dietary restrictions are accommodated to ensure that residents are able to enjoy meals that meet their needs.
For recreational activities, Oak Knoll offers a fitness room for physical exercise and wellness programs. There is also a gaming room where residents can engage in fun activities with their peers. Outdoor space including gardens provide a serene atmosphere for relaxation and fresh air, while small library offers reading material for those who seek quiet pursuits.
Care services at Oak Knoll are comprehensive and personalized. With 24-hour supervision, trained staff members assist residents with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive the correct medications at the right time. Special dietary requirements, such as diabetic diets or other restrictions, are carefully followed by the kitchen staff.
Residents at Oak Knoll can expect an active social life with concierge services available to help plan day trips and activities within the community. Resident-run activities provide opportunities for engagement with fellow residents, while scheduled daily activities ensure there is never a dull moment.
The location of Oak Knoll adds convenience to its many offerings. With cafes, parks, pharmacies, restaurants, transportation options as well as places of worship nearby; residents have easy access to various amenities outside the community.
Overall, Oak Knoll Skilled Nursing & Rehabilitation Center is a well-rounded assisted living community that strives to meet the physical, social, and emotional needs of its residents in a comfortable and inviting environment.
Oak Knoll Skilled Nursing & Rehabilitation Center is located at 37 North Clark Avenue, Ferguson, MO 63135 in St. Louis County, Missouri
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