Heritage Care Center
Save4401 North Hanley Road, Saint Louis, MO 63134
For more information about senior living options: (844) 490-3973
At Heritage Care Center, the monthly cost for a semi-private room is set at $4,470. This figure positions the facility slightly above the average rate for St. Louis County, which stands at $4,438, and significantly higher than the state average in Missouri of $3,772. While these costs reflect the premium services and care quality offered by Heritage Care Center, they also highlight the regional pricing landscape for similar accommodations. Prospective residents and their families may find value in considering not just the monetary aspect but also the comprehensive well-being and support that come with choosing this facility.
| Floor plans | Heritage Care Center | St. Louis County | Missouri |
|---|---|---|---|
| Semi-Private | $4,470 | $4,438 | $3,772 |
The previous Director of Nursing and facility Administrator demonstrated exceptional care and competence, fostering a supportive environment for both residents and their families. Many staff members at the facility prior to the recent changes were skilled, experienced, and genuinely caring towards the residents. Residents felt valued as individuals, with staff who took the time to know them personally in a warm and engaging manner. There was a strong sense of community among residents, highlighted by smiles and positive interactions between patients. The programs offered previously included a diverse range of activities that encouraged resident involvement and conversation, enhancing their overall well-being. Staff members were approachable and readily available to answer questions, creating an atmosphere of trust and open communication with both residents and their families.
The current Director of Nursing and administrator exhibit a lack of competence and care for residents, in stark contrast to their predecessors. The nursing staff consists primarily of inexperienced and uncaring personnel who neglect the needs of the residents. Residents are frequently left in unsanitary conditions, lying in urine-soaked or feces-contaminated clothing without timely assistance. Staff often deny residents basic hygiene by claiming they "refused" to take showers, while also using laundry shortages as an excuse for their inaction. High-risk units are regularly left unattended by CNA staff, compromising resident safety. Reports of mistreatment by a male CNA have been ignored, failing to protect vulnerable residents. Meals served to residents lack nutritional value and are often cold, leaving many residents hungry and resulting in significant weight loss. The DON and facility administrator have become increasingly inaccessible, hiding behind closed doors rather than addressing staff and resident concerns.In recent months, there has been a notable decline in the quality of care and staffing within the facility under review. This deterioration can be traced back to changes in leadership and personnel that have fundamentally altered the culture and commitment to resident well-being within the establishment. Previously, under the guidance of a competent Director of Nursing (DON) and an experienced facility Administrator, residents received attentive care from skilled professionals who prioritized not only their medical needs but also their emotional and social well-being. Unfortunately, with the current DON—who possesses a nursing degree but lacks experience—and a cadre of newly hired young nurses, there has been a dramatic shift toward negligence that is evident in day-to-day operations.
The primary concern stems from the current staffing situation, where many newly appointed Certified Nursing Assistants (CNAs) demonstrate alarming apathy towards their roles. Reports indicate that these CNAs frequently neglect basic hygiene practices for residents, allowing them to remain in urine-soaked or feces-soiled clothing for extended periods. There are instances when even simple requests for bathing or showers are blatantly ignored under the pretense that residents refused such care—a disconcerting rationalization that fails to recognize these individuals' right to dignity and cleanliness. The singular exception in this dismal scenario appears to be one devoted CNA who continues to fulfill her obligations with competence and compassion despite being surrounded by an indifferent workforce.
Compounding this issue is the inadequate support from laundry staff, who often echo similar excuses regarding a lack of clean bedding or towels. This results in further neglect as residents are left without essential items needed for comfort and hygiene. Moreover, reports of misconduct by certain CNAs have raised serious concerns about resident safety; despite multiple allegations regarding inappropriate behavior from at least one male CNA, no substantial action has been taken by management to protect vulnerable residents or address these claims appropriately.
Meal quality is another critical area where deficiencies have become glaringly noticeable. Residents complain about meals that are unappetizing, high in sodium content, and lacking nutritional value—factors that may contribute to weight loss among those reliant on facility-provided food. For instance, typical weekly offerings include cold servings comprising minimal quantities of food items which leave many residents feeling hungry and unsatisfied after meals. Nutritional foods like fresh vegetables suffer from overcooking, rendering them mushy and devoid of appeal while failing to provide any real sustenance.
Furthermore, mealtime experiences reflect broader issues related to care quality—the interactions between staff members and residents seem starkly insufficient. While individual attention was previously part of daily living within this facility’s framework—a hallmark characteristic appreciated by both residents and families alike—current practices appear more transactional than relational. In stark contrast to past experiences marked by warmth and engagement from staff interacting directly with patients on a personal level, it seems this supportive environment has deteriorated into one characterized by isolation.
Lastly, there is frustration directed toward leadership's disengagement during critical times; both the DON and facility administrator have increasingly distanced themselves from frontline operations by secluding themselves behind closed doors unless responding specifically during crisis situations identified as "code green" or "blue." Such behaviors raise questions about accountability—when those tasked with oversight exhibit little visibility or availability within their own facility's day-to-day functioning. As long as dedicated professionals once made genuine efforts toward inclusivity while actively engaging with both patients’ needs and family concerns through open conversations filled with smiles—it becomes clear how profoundly activities such as patient interaction define not just levels of care but also overall satisfaction amongst everyone involved.
In summary, this collective feedback reveals deep-seated concerns surrounding diminished care standards due largely in part to poor staffing choices at various levels throughout the organization—a lamentation echoed poignantly by those who recall prior days characterized by compassionate caregiving intertwined seamlessly alongside meaningful connections forged between caregivers/providers/residents alike.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style. Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wheelchair accessible showersWheelchair accessible showers are crucial for seniors as they provide a safe and independent bathing option for those with mobility challenges. These showers help prevent falls and allow seniors to maintain their dignity and autonomy while ensuring they can bathe comfortably.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Lambert-St Louis International (3 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Heritage Care Center in Saint Louis, MO is a well-appointed assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The facility features air-conditioning throughout, ensuring a comfortable and cool environment for all. Residents can also enjoy the convenience of having a beautician on-site, as well as access to a fully equipped beauty salon.
For entertainment and connectivity, cable or satellite TV is available in each resident's room, along with Wi-Fi/high-speed internet access. Community operated transportation is provided for outings and appointments, and there is also a computer center for those who wish to stay connected digitally.
Dining options are plentiful at the Heritage Care Center, with a spacious dining room offering restaurant-style meals. Special dietary restrictions are accommodated to ensure each resident receives appropriate nutrition. Additionally, there is a small library for those who enjoy reading and a gaming room for leisure activities.
The well-being of residents is prioritized through various services offered. Housekeeping services keep living spaces clean and tidy, and move-in coordination assists new residents in transitioning smoothly into their new home. Outdoor spaces provide opportunities for relaxation and enjoying nature. Private bathrooms offer privacy and convenience, while wheelchair accessible showers ensure safety and ease of use.
In terms of care services, the Heritage Care Center provides 24-hour supervision to ensure the safety and security of residents at all times. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medication management ensures that residents receive their prescribed medications on time, while special dietary restrictions are catered to for those with specific needs.
Residents will find an array of activities to participate in at the Heritage Care Center. Community-sponsored activities foster social interaction and engagement among residents, while fitness programs promote physical well-being. Planned day trips provide opportunities for exploration outside the community, while resident-run activities allow individuals to showcase their talents or hobbies. Scheduled daily activities keep residents active and engaged throughout their stay.
The Heritage Care Center is conveniently located, with several amenities and services nearby. There are four cafes, one park, 15 pharmacies, seven restaurants, 12 transportation options, and one place of worship within close proximity to the community.
Overall, the Heritage Care Center offers a comfortable and supportive environment for seniors in need of assisted living services. With its comprehensive amenities, care services, and convenient location, it is an excellent choice for individuals seeking a nurturing and engaging community in Saint Louis, MO.
This part of Saint Louis, Missouri offers convenient access to transportation options such as Metrolink North Hanley Station and various car rental services. Additionally, there are several pharmacies in the vicinity including Express Scripts and Walgreens for any medical needs. Nearby places of worship like St Ann Catholic School provide spiritual support. There are also a variety of dining options ranging from fast food chains like McDonald's to more casual eateries like The Blue Note. For leisure activities, residents can visit parks like Wohl Recreation Center or catch a movie at AMC Esquire 7. The proximity to hospitals like Christian Hospital and St Louis Children's Hospital ensures easy access to healthcare services. Overall, this area provides a mix of amenities and services that could cater well to seniors looking for a comfortable living environment.
At Heritage Care Center, the monthly cost for a semi-private room is set at $4,470. This figure positions the facility slightly above the average rate for St. Louis County, which stands at $4,438, and significantly higher than the state average in Missouri of $3,772. While these costs reflect the premium services and care quality offered by Heritage Care Center, they also highlight the regional pricing landscape for similar accommodations. Prospective residents and their families may find value in considering not just the monetary aspect but also the comprehensive well-being and support that come with choosing this facility.
Heritage Care Center is located at 4401 North Hanley Road, Saint Louis, MO 63134 in St. Louis County, Missouri
Heritage Care Center on seniors.fyi includes 6 photos including images showing healthcare, interior, entrance, building, trees, awning, bedroom, physical therapy, and more.
Oakwood Estates Nursing & Rehab
Normandy, MO
Extensive on-site amenities and restaurant-style dining
Sabbath Manor
St. Louis, MO
Memory-care focused with personalized support and diabetic care.
Devotional activities are off-site.
Breakthrough Healthcare - St. Louis, MO
Saint Louis, MO
Excellent access to nearby amenities and healthcare.
Le Home Care
Saint Louis, MO
Great access to nearby amenities and healthcare.
St Johns Place
Saint Louis, MO
Clean, well-maintained facility with friendly staff and engaging activities.
Safety concerns and reports of inconsistent care and unresponsiveness.
Oak Knoll Skilled Nursing & Rehabilitation Center
Ferguson, MO
Extensive amenities and 24/7 supervision.
Lucas-Hunt Village Apartments
St. Louis, MO
Close access to parks, dining, pharmacies, and hospitals for an active lifestyle.
Spring Manor
St. Louis, MO
Competitive pricing (semi-private $1,200; studio $2,400) with diabetic care and on-site activities.
Devotional services are off-site, which may be less convenient for some residents.
Kingsland Walk Senior Living
University City, MO
Clean, modern campus with friendly staff, spacious apartments, and engaging activities.
Nearby safety concerns and reported staffing/care inconsistencies.
Fecal Incontinence in Older Adults: A Comprehensive Guide
Fecal incontinence, prevalent among older adults, arises from factors like weakened pelvic muscles and nerve damage, significantly affecting well-being and social interactions. Diagnosis involves clinical evaluation and tests to inform tailored treatments, while caregivers and preventive measures can aid in managing the condition effectively.
Recognizing the Journey: Understanding and Navigating Anticipatory Grief
Anticipatory grief is an emotional response to the impending loss of a loved one, characterized by complex emotions such as sadness and anger, and involves navigating stages similar to those identified by Kübler-Ross. Coping strategies are vital for managing this process, emphasizing compassionate communication, self-care, and support groups while recognizing the cultural influences on grieving.
Encouraging Participation in Adult Day Care: A Guide to Supporting a Hesitant Parent
Adult day care programs offer essential support and activities for older adults, yet many hesitate to participate due to concerns about independence and stigma. To alleviate these apprehensions, families should facilitate open discussions, explore financial resources, suggest trial visits, and collaborate with healthcare providers to highlight the benefits of such services for both the participants and their caregivers.
Interior
Building
Dining
Exercise Equipment
Healthcare
