Normandy Nursing Center

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  • Interior

    A serene and modern bedroom with soft blue walls and minimalist furniture.

  • Decor

    A spacious dining area set with white tablecloths and neatly arranged chairs, ready for guests.

  • Building

    Aerial view of a stunning architectural structure surrounded by vibrant autumn foliage.

  • Architecture

    A beautifully designed historical brick building with pointed towers, set against a clear blue sky.

  • Bedroom

    A well-furnished hospital room featuring a bed, nightstand, and decorative elements.

  • Landscaping

    Aerial view of a historic university building surrounded by autumn foliage.

  • Exercise Equipment

    A well-equipped physical therapy room designed for rehabilitation exercises.

  • Waiting Area

    A sign indicating the 'Hospitality Room' in a hallway.

  • Healthcare

    Entrance of the Normandy Nursing Center.

Normandy Nursing Center

7301 Street Charles Rock Road, Saint Louis, MO 63133

For more information about senior living options: (844) 490-3973

3.7 from 43 reviews
5 stars
27
4 stars
1
3 stars
2
2 stars
0
1 stars
13

Skilled Nursing Facility

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    Overall Review of Normandy Nursing Center

    Pros

    • pro The staff at Normandy Care Center are incredibly compassionate, attentive, and professional.
    • pro Normandy Care Center provides a warm and welcoming environment.
    • pro The facility goes above and beyond to make residents feel comfortable and cared for, treating everyone like family.
    • pro The Normandy Nursing Center staff are dedicated, friendly, and genuinely care about residents' well-being.
    • pro The facility is clean, well-maintained, peaceful, and welcoming.
    • pro The activity department is amazing, and the administrator is highly regarded.
    • pro Normandy Nursing Center is highly recommended for its exceptional care and compassion.
    • pro Normandy Nursing Center staff treat residents with respect and dignity.
    • pro Normandy is a lovely facility with friendly staff and good food.

    Cons

    • pro The facility is understaffed and hard to reach, leading to delays in care and poor communication.
    • pro There are allegations that abuse reports were ignored and issues were swept under the rug by administration.
    • pro There are claims that residents' and employees' rights are violated and that corporate leadership would rather do nothing to avoid liability.
    • pro Photographs are claimed to show staff not performing rounds, implying neglect and lack of accountability.
    • pro There are reports of ongoing staffing turnover with no social worker available for extended periods, making it difficult to reach anyone.
    • pro One reviewer urged families to remove loved ones, accusing the administration of deception and lack of transparency.

    Review

    Normandy Care Center is described by many reviewers as a place where warmth, compassion, and resident-centered care come first. From heartwarming anecdotes about the staff treating residents like family to praise for the clean, peaceful, and welcoming environment, the overall tone of these comments is one of high appreciation. Several readers emphasize that the facility, its people, and its atmosphere make a meaningful difference in the lives of residents and their loved ones. The ethos consistently highlighted is that the staff are genuinely attentive, knowledgeable, and dedicated to ensuring residents are comfortable and well-cared for.

    A large portion of the feedback centers on the people who make Normandy run every day. The nursing team - nurses and aides - receives repeated commendations for their kindness, professionalism, and supportive approach. Administrative personnel are also praised for being kind and helpful, with many reviewers noting that information is readily available, questions are answered, and the environment feels like a family affair. The activity department is singled out as particularly strong, with one reviewer calling it "amazing," and another noting that staff members actively engage residents in meaningful ways. Several comments express appreciation for the administrator and the overall leadership, suggesting that the facility maintains a welcoming, well-organized culture.

    Several reviews recount deeply positive personal narratives linked to Normandy. One caregiver describes working with the population as humbling and expresses joy in seeing daily improvements, inviting others to witness the "amazing things" happening at Normandy. Another reviewer recounts a family experience where a son with special needs was supported by Miss Laura and her team, progressing to an assisted living setting and gaining skills that enabled employment. These stories underscore a theme that Normandy can be a springboard to greater independence and well-being for residents, thanks to patient, persistent, and personalized care.

    However, not all notes are uniformly glowing. A substantial portion of the feedback raises serious concerns about administration, compliance, and safety. One reviewer recounts calling a compliance hotline multiple times without satisfactory action, alleging that certain corporate staff chose to "sweep it under the rug" and that residents and workers have limited rights within the building. There are strong accusations about how issues were handled by management, including references to specific individuals and to a perceived lack of accountability. The tone here is urgent and frustrated, with claims of ongoing mistreatment and a call for serious investigation.

    Further comments describe troubling experiences related to staffing and oversight. A reviewer claims there was no social worker for an extended period, difficulties in reaching the right person by phone, and a perception that problems in care or communication were not promptly addressed. There are explicit allegations about staffing practices, inappropriate behavior by a manager, and a sense that some staff were left without proper supervision or support. While these accounts are strongly worded and emotionally charged, they reflect a belief among the author that residents' rights and welfare were compromised by managerial decisions and staffing gaps.

    Despite the allegations, several reviewers also acknowledge the challenges that nursing facilities face in staffing and resource constraints. One comment notes that the facility is often understaffed, which can make it hard to connect with the people on the ground, and suggests that more maintenance workers could help. There is also an emphasis on the importance of continued attention to care quality and staff availability, with the understanding that busy days and limited staffing can affect responsiveness. In this vein, some reviewers contrast their negative impressions with more general statements about the care environment, noting that the underlying commitment to resident well-being remains evident even amid concerns.

    In summary, Normandy Care Center emerges as a place with a strong core of compassionate care, dedicated staff, and an environment that many families and residents deeply value. The overwhelmingly positive testimonials highlight warmth, cleanliness, effective communication, and a sense of family that many feel is integral to good nursing home care. Yet there are also highly charged warnings about administrative practices, reporting mechanisms, and staffing challenges, with some reviewers urging vigilance and calling for accountability and external review. For anyone considering Normandy, the breadth of experiences captured here suggests that personal visitation, direct conversations with staff, and careful consideration of both the positive caregiving experiences and the reported organizational concerns will be essential to forming an informed view.

    Features

    Housing

    • 116 resident community capacity 116 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Lambert-St Louis International (5 miles away) Lambert-St Louis International (5 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Normandy Nursing Center in Saint Louis, MO is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community features a beauty salon where residents can indulge in pampering and grooming services. Residents can enjoy their favorite shows and movies with the inclusion of cable or satellite TV in their rooms. For transportation needs, the community offers community-operated transportation services to help residents get around conveniently.

    For those who want to stay connected, there is a computer center equipped with Wi-Fi/high-speed internet access. Dining options are also provided with a spacious dining room offering restaurant-style meals prepared by the skilled staff. Additionally, each resident enjoys the luxury of having a fully furnished living space with private bathrooms.

    To keep residents engaged and entertained, there is a fitness room for physical exercise, as well as a gaming room and small library for leisure activities. Outdoor spaces such as gardens provide a tranquil environment for relaxation and fresh air.

    Care services provided at Normandy Nursing Center include 24-hour supervision for safety and peace of mind. Trained staff members are available to assist with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications on time while adhering to specific dietary restrictions such as diabetes diets or special dietary requirements.

    The community takes pride in its comprehensive move-in coordination services to ensure a smooth transition for new residents. Housekeeping services are provided to maintain cleanliness and tidiness within each living space.

    Residents have ample opportunities for socialization and engagement through various activities offered by the concierge services team. Fitness programs cater to those who wish to stay active physically, while planned day trips provide opportunities for adventure outside the community grounds. Resident-run activities encourage participation in hobbies or interests shared amongst peers, while scheduled daily activities provide structure and variety.

    Located in Saint Louis, MO, the Normandy Nursing Center enjoys proximity to several nearby amenities. There are cafes, parks, pharmacies, physicians, restaurants, and transportation options in close proximity to meet the needs of residents. Additionally, places of worship and theaters are conveniently accessible for cultural and spiritual enrichment. Nearby hospitals provide accessible healthcare services when needed.

    Overall, the Normandy Nursing Center offers a comfortable and supportive environment for assisted living with a range of amenities and care services that cater to the individual needs and preferences of its residents.

    Nearby Places of Interest

    Places of Worship

    • St Ann Catholic School (1 miles)
    • St Ambrose Church (5.6 miles)
    • Old Orchard Church (6.8 miles)

    Restaurants

    • White Castle (1.8 miles)
    • The Capital Grille (3.3 miles)
    • MOD Pizza (3.6 miles)
    • Boathouse at Forest Park (3.8 miles)
    • The Muny (3.8 miles)
    • McDonald's (3.9 miles)
    • The Blue Note (4.1 miles)

    Pharmacies

    • Express Scripts (1.9 miles)
    • Walgreens (1.9 miles)
    • Walgreens (2.7 miles)
    • CVS Pharmacy (2.7 miles)
    • Schnucks (2.8 miles)
    • Walgreens (3.4 miles)
    • Walgreens (3.9 miles)

    Transportation

    • Metrolink North Hanley Station (2 miles)
    • Enterprise Rent-A-Car (3.2 miles)
    • National Car Rental (3.9 miles)
    • Zooline Railroad The Wild (3.9 miles)
    • Terminal 2 Parking (4.1 miles)
    • Southwest Airlines (4.1 miles)
    • Hertz Rent A Car (4.1 miles)

    Cafes

    • Starbucks (2.4 miles)
    • Blueprint Coff (2.5 miles)
    • Panera Bread (5.8 miles)
    • Starbucks (6.1 miles)
    • Starbucks (6.5 miles)
    • Starbucks (6.6 miles)
    • Old Town Donut Shop (6.8 miles)

    Parks

    • Wohl Recreation Center / Sherman Park (3.1 miles)
    • Shaw Park (3.6 miles)
    • Fairground Park (4.9 miles)
    • Bar K (5.5 miles)
    • Tilles Park Neighborhood (5.9 miles)
    • Tower Grove Park (6.4 miles)

    Hospitals

    • Metropolitan St Louis Psychiatric Center (3.1 miles)
    • St Louis Children's Hospital (4.4 miles)
    • The Rehabilitation Institute of St Louis (4.6 miles)
    • VA Medical Center Spinal Cord Injury Program (5.4 miles)
    • SSM Cardinal Glennon Children's Medical Center (6.1 miles)
    • Christian Hospital (6.9 miles)

    Theaters

    • AMC Esquire 7 (4 miles)

    Physicians

    • Barnes-Jewish Hospital (4.6 miles)
    • University Club Medical (4.9 miles)

    Frequently Asked Questions

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