Normandy Nursing Center in Saint Louis, MO
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Information last verified:
7301 Street Charles Rock Road, Saint Louis, MO 63133
For more information about senior living options: (844) 490-3973
Earlene is awesome to work with as a hospital community liaison, advocating for the appropriate placement of residents and always willing to help answer questions from loved ones. Normandy Care Center's staff are incredibly compassionate, attentive, and professional. The facility is clean, welcoming, and peaceful. The activity department is amazing and the administrator is great. Normandy Nursing Center provides outstanding care with a personalized approach. The staff at Normandy are dedicated, friendly, and genuinely care about residents' well-being. Normandy is a nice home with friendly staff and good food.
The nurse requested a large bottle of tequila and other alcohol to the facility, raising safety concerns. The facility is accused of being understaffed and failing to provide adequate care for residents. The administrator is alleged to have engaged in inappropriate conduct, and management is accused of covering up resident mistreatment. Residents were reported to have attacked a resident's mother and to have stolen from her, with staff failing to intervene. The place is described as horrible and disgusting, and not trustworthy for the care of loved ones. The staff were rude and hateful toward a reviewer for asking questions, with reports of poor treatment of patients. The facility has had no social worker for weeks, making communication difficult. The reviewer claims that the facility is the perfect place for someone who hates their family.Normandy Nursing Center is best suited for families seeking a warm, resident-centered environment where compassion, everyday engagement, and a homelike atmosphere take priority. The facility earns strong marks for a clean, peaceful setting and for staff who consistently display kindness, attentiveness, and a genuine willingness to advocate for residents. The activity program and social environment stand out, with praise for how the team keeps residents engaged and connected. For families whose loved ones respond positively to personal attention, clear routines, and a sense of family-like care, Normandy can feel like a reassuring, hopeful place. This is especially true for residents who benefit from steady, approachable staff and a facility that emphasizes comfort, dignity, and daily purpose over clinical formality.
Yet there are clear reasons why some families will want to consider alternatives. Several reviews raise red flags about staffing levels and turnover, which can translate into delayed responses, difficulty reaching the right person, and inconsistent care at key times. Administration and leadership diligence are questioned in multiple accounts, including claims of communication gaps and insufficient follow-through on concerns. There are serious accusations about safety and resident rights, including reports of abuse and attempts to downplay or conceal incidents. While some families report lifechanging positive outcomes, the negative experiences call for cautious scrutiny and a clear plan for oversight before committing long term.
The strongest pro in Normandy’s favor is the people who work there. The staff are repeatedly described as compassionate, capable, and genuinely invested in residents’ well-being. This care ethos translates into a facility that many families feel truly trusts and respects residents, treats them with dignity, and goes “above and beyond” in daily care. The cleanliness, warmth of the environment, and the sense that residents are treated like family can offset a great deal of stress in daily life, particularly for families who value the emotional climate as much as the clinical one. When administration aligns with this staff energy, residents show improved mood, better engagement, and a sense of belonging that becomes a meaningful part of the nursing home experience. The activity department is frequently highlighted as a real strength, contributing to meaningful days and opportunities for social connection.
However, the main drawbacks cannot be ignored. The most persistent concern is understaffing, which undercuts timely care, consistent communication, and reliable one-to-one attention. Reports of difficulty connecting with frontline staff and mixed results from social work and administrative contacts create an ongoing gap between what families expect and what is delivered. Serious accusations about safety and rights violations paint a troubling picture, suggesting that lapses in management and oversight may allow harmful situations to persist or be inadequately addressed. The combination of staffing pressures and governance questions makes some families wary about long-term placement, particularly for residents with higher care needs or those requiring robust protective oversight.
For families weighing options, Normandy may be a good fit if risk tolerance is moderate and the priority is a nurturing, activity-rich home where staff warmth can outweigh logistical fragility. Alternatives should be strongly considered for those whose loved ones depend on consistent staffing, transparent accountability, and guaranteed responsiveness. If safety and rights protections are non-negotiable, or if past experiences with delayed communication and administrative drift are unacceptable, exploration of other communities with proven staffing stability, stronger governance practices, and verifiable complaint resolution histories is prudent. In short, Normandy can be an excellent match for those who prize heart and daily engagement, but it may not be the best fit for residents who require unwavering operational reliability and stringent oversight.
When evaluating Normandy, concrete steps matter. Prospective families should demand recent staffing metrics, ask for written policies on incident reporting and resident rights, and request access to state inspection findings, with specific attention to any corrective action plans. Spend time speaking with front-line caregivers during multiple shifts to gauge responsiveness and morale, and seek routine updates from the administrator or director of nursing about ongoing quality-improvement efforts. It is also wise to review how a care plan will be created, updated, and communicated to families, and to clarify who handles inquiries when the primary contacts are unavailable. Finally, request a tour during a busy period and a quiet period to observe how the environment shifts with staffing and activity levels.
In sum, Normandy Nursing Center offers a genuinely caring, engaging environment that many families find rings with warmth and dignity. Its strongest asset, the staff, delivers meaningful interactions, attentive care, and a sense of community that residents often crave. The notable caveats, staffing challenges, administrative concerns, and serious safety/oversight questions, demand a careful, evidence-based assessment before deciding. For families willing to navigate potential inconsistencies with a plan for vigilant oversight, Normandy can be a comforting, life-affirming place for a loved one. For those who cannot tolerate ongoing questions about safety, rights, and reliable communication, other options likely hold greater promise of steadiness, transparency, and sustained peace of mind.
116 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Lambert-St Louis International (5 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Normandy Nursing Center in Saint Louis, MO is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community features a beauty salon where residents can indulge in pampering and grooming services. Residents can enjoy their favorite shows and movies with the inclusion of cable or satellite TV in their rooms. For transportation needs, the community offers community-operated transportation services to help residents get around conveniently.
For those who want to stay connected, there is a computer center equipped with Wi-Fi/high-speed internet access. Dining options are also provided with a spacious dining room offering restaurant-style meals prepared by the skilled staff. Additionally, each resident enjoys the luxury of having a fully furnished living space with private bathrooms.
To keep residents engaged and entertained, there is a fitness room for physical exercise, as well as a gaming room and small library for leisure activities. Outdoor spaces such as gardens provide a tranquil environment for relaxation and fresh air.
Care services provided at Normandy Nursing Center include 24-hour supervision for safety and peace of mind. Trained staff members are available to assist with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications on time while adhering to specific dietary restrictions such as diabetes diets or special dietary requirements.
The community takes pride in its comprehensive move-in coordination services to ensure a smooth transition for new residents. Housekeeping services are provided to maintain cleanliness and tidiness within each living space.
Residents have ample opportunities for socialization and engagement through various activities offered by the concierge services team. Fitness programs cater to those who wish to stay active physically, while planned day trips provide opportunities for adventure outside the community grounds. Resident-run activities encourage participation in hobbies or interests shared amongst peers, while scheduled daily activities provide structure and variety.
Located in Saint Louis, MO, the Normandy Nursing Center enjoys proximity to several nearby amenities. There are cafes, parks, pharmacies, physicians, restaurants, and transportation options in close proximity to meet the needs of residents. Additionally, places of worship and theaters are conveniently accessible for cultural and spiritual enrichment. Nearby hospitals provide accessible healthcare services when needed.
Overall, the Normandy Nursing Center offers a comfortable and supportive environment for assisted living with a range of amenities and care services that cater to the individual needs and preferences of its residents.
Normandy Nursing Center is located at 7301 Street Charles Rock Road, Saint Louis, MO 63133 in St. Louis city, Missouri
Normandy Nursing Center on seniors.fyi includes 10 photos including images showing building, bedroom, interior, architecture, nature, trees, dining, landscaping, and more.
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