Overall Review of Carrie Elligson Gietner Home
common
24 reviews mention this
Staff care is a mixed picture
Residents and families describe the staff as either attentive and kind or inconsistent and neglectful.
A large share of reviewers talk about the day-to-day care provided by nurses, aides, and the administrator. Some describe attentive, professional staff who treat residents with respect and help with therapies, bathing, and mobility. Others report late medications, lack of check-ins, poor responsiveness, and neglect-related concerns. Several reviews also mention communication and coordination issues when updates or help were needed.
caveat
8 reviews mention this
Cleanliness and pests draw concern
Multiple reviewers raise concerns about cleanliness, odors, and pest problems.
Several reviews describe the facility as dirty or in poor condition, including dirty floors and lingering odors. Others specifically mention bugs and pest issues such as bed bugs and rats/roaches, along with reports of rooms not being adequately cared for. A few reviews also connect cleanliness to health problems, describing issues like pooling urine, smelly conditions, and related skin concerns. Even among more positive comments, there are no claims that the cleanliness issues are fully resolved.
caveat
6 reviews mention this
Food quality and meal consistency
Food is a recurring complaint, with some reviewers citing missed meals or poor-quality dining.
Some reviewers say meals are inadequate or poorly prepared, including complaints about food tasting bad. Others describe meal gaps, such as residents going without breakfast, lunch, or dinner, or receiving half-cooked food. One review also contrasts overall cooking/food quality as typical for a nursing home while still noting odors in parts of the building. Overall, dining shows up more often as a negative than a standout strength.
common
5 reviews mention this
Activities are hit or miss
Residents and families mention activities, but some say engagement is limited.
A number of reviewers say the community offers activities, including resident activities and family-invited events. One family also highlights specific garden-related opportunities as part of life there. At the same time, other reviewers report limited activityâdescribing days that amounted to little more than staying in front of a TV and smoking. The contrast suggests activity access and consistency may vary by resident and timeframe.
caveat
6 reviews mention this
Older building and room conditions
Several reviewers call out an aging facility and room-condition issues.
Some reviews describe the building and furnishings as outdated, including references to older beds and needing remodeling. Others mention specific room issues such as not having a TV, or the facility feeling run down compared with how it used to be. A few comments also describe unpleasant environment factors, including depressing surroundings. While some residents and families focus more on care than the building, the physical condition comes up often in the criticism.
caveat
2 reviews mention this
Cost and billing concerns
Cost comes up as a concern, including complaints about billing and pricing.
One reviewer describes unexpected charges after months and says they were billed without clear knowledge of the billing situation. Another notes that the community is pricey, even while saying the care is excellent. Together, these reviews point to affordability or billing transparency as areas to verify during decision-making.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
130 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Lambert-St Louis International (14 miles away)
Community operated transportation
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Special dietary restrictions
Concierge services
Planned day trips
Warm, attentive staff in a scenic, well-maintained community.
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