Gladstone Nursing Home

Pros

• The staff are friendly, helpful, and knowledgeable.
• There are daily activities that help residents meet new friends.
• The kitchen staff are friendly and accommodating to picky eaters, and the food is good.
• New residents are welcomed with open arms, creating a warm, family-like environment.
• Heritage Village is a caring facility with nice workers, amazing teamwork, and a very nice administration.
• The staff are fantastic, professional, and genuinely passionate about helping people.
• Families feel safe and loved, noting that staff become like a second family and residents thrive.

Cons

• The staff were described as cold to visitors.
• Staffing was seen as needing improvement.
• On-site personal calls by staff were noted as inappropriate.
• A review claimed the facility had bed bugs and called the environment disgusting.
• Confidentiality and privacy were described as major issues at the facility.
• The reviewers would not recommend the facility to anyone who values privacy.

Review

Heritage Village of Gladstone comes across in these impressions as a place that many people find warm and welcoming, with a strong sense of community and care. A number of residents and their families describe staff as friendly, helpful, and knowledgeable, and they repeatedly note that the facility provides opportunities to connect with others. The atmosphere for several guests feels like one big, supportive family, where residents are introduced to a social circle through regular activities and where new arrivals are greeted with open arms. The emphasis on sociability and making connections is a recurring theme, helping people feel less like "a resident" and more like part of a close-knit group.

The activity program seems to be a bright spot for many visitors. Reviews consistently mention at least two activities each day, which they say fosters opportunities to meet other residents and form friendships. In addition to social events, floors and common spaces have seen updates - one reviewer highlighted a lobby remodel with new furniture and hardwood floors, noting that the refreshed look complements the friendly staff and resident engagement. The kitchen staff are singled out as well, with praise for pleasantness and a willingness to accommodate dietary preferences and picky eaters, reinforcing the sense that residents' needs are attended to with effort and care.

From an administration and nursing perspective, several comments speak highly of leadership and teamwork. Reviewers frequently describe the nursing staff - from the Nursing Director to CNAs - as caring and capable, with enthusiasm for the work and a sense of family among the team. The two day-shift supervisors are described as awesome, and the night-time supervisor is recognized for warmth and a welcoming presence. This combination of supportive management and approachable nursing staff contributes to a perception that the facility is well run and genuinely focused on residents' well-being.

Personal stories of positive impact are especially notable. One reviewer shared that the staff helped their dad with a structured eating routine and social opportunities during his Parkinson's and dementia, turning what could have been a difficult period into a time of growth and connection. For that family, Heritage Village became a second home - a place where their loved one could engage in activities, socialize, and feel safe and cared for in the final years. In another long-running relationship, a family expressed gratitude for the ongoing support from staff and nurses they had come to know over years, underscoring a recurring theme of consistent, compassionate care.

Yet, not all experiences align with the most favorable view. Some reviewers report less positive encounters, noting that staff can feel cold or distant at times, and describing specific moments that seemed inappropriate for a care setting. One issue raised was staff having personal phone calls in the public areas, described as the wrong place and time for discussing weekend plans. Privacy and confidentiality concerns are also mentioned by at least one reviewer, who cautions that preserving residents' privacy is not always upheld. These critiques highlight that, while many interactions are warm and professional, there are occasions where the experience falls short of residents' expectations for discretion and respect.

Cleanliness and pest concerns surface as another point of tension. A past reviewer claimed that the facility had addressed bed bugs, while a separate review from 2022 expressed frustration with agency staff entering the building and alleged ongoing bedbug issues. The contrast in these accounts underscores a sense of inconsistency over time and in the experiences of different residents and their families. It also suggests that potential residents might want to verify the current status of cleanliness and pest control when evaluating the community.

Overall, Heritage Village of Gladstone presents as a place with a strong core of care, community, and capable nursing staff, where many residents feel understood, supported, and valued by a friendly team. The positive testimonials emphasize meaningful relationships, daily opportunities for activity, and a family-like atmosphere that can make the transition into assisted living smoother. At the same time, several reviewers point to areas that warrant attention - privacy, professional boundaries, and ongoing cleanliness - reminding prospective residents and their families to visit in person, ask direct questions, and observe how staff and administrators address concerns as part of their daily routines.

This area of Kansas City, Missouri offers a diverse range of amenities and services that cater to senior living needs. With a variety of restaurants nearby such as Portia's Cafe for healthy dining options and Garozzo's Ristorante for authentic Italian cuisine, residents have plenty of choices for dining out. There are also several parks in close proximity, including Budd Park and Bar K Dog Bar for outdoor recreation and relaxation. For medical needs, there are multiple pharmacies and hospitals nearby, such as Truman Medical Center and North Kansas City Hospital. Additionally, transportation options like the KC Streetcar and Amtrak station provide easy access to other parts of the city. With cafes like Messenger Coffee Co. and Mildred's for socializing and meeting friends, this area offers a vibrant and convenient lifestyle for seniors looking to settle down in Kansas City.

Restaurants

• Portia's Cafe (1.1 miles)
• Garozzo's Ristorante (1.4 miles)
• Soiree Southern Cajun Fusion Steakhouse (1.5 miles)
• Johnny's Tavern (2 miles)
• Grinders (2.1 miles)
• RecordBar (2.1 miles)
• Casual Animal Brewing Company (2.1 miles)

Parks

• Budd Park (1.3 miles)
• Bar K Dog Bar (1.8 miles)
• Washington Square Park (2.5 miles)
• Central Park (2.7 miles)
• Historic Hyde Park (4.3 miles)
• Rotary Park (5.4 miles)
• Paradise Falls (5.4 miles)

Pharmacies

• Walgreens (1.5 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.8 miles)
• Costco 0375 (3.4 miles)
• CVS Pharmacy (4.2 miles)
• Walgreens (4.2 miles)
• Sun Fresh (4.6 miles)

Places of Worship

• Resurrection Downtown (2.1 miles)
• Trinity United Methodist Church (3.5 miles)
• North Cross United Methodist Church (5.1 miles)
• Central United Methodist Church (5.6 miles)
• Community of Christ Temple (6.5 miles)

Cafes

• Messenger Coffee Co. (2.2 miles)
• Mildred's (2.5 miles)
• Panera Bread (2.6 miles)
• Blip Roasters (2.9 miles)
• Filling Station (3 miles)
• Billie's Grocery (3.3 miles)
• Starbucks (4.5 miles)

Hospitals

• Truman Medical Center (2.3 miles)
• Children's Mercy Research Institute (2.4 miles)
• North Kansas City Hospital (2.9 miles)
• Kansas City VA Medical Center : Midwest Biomedical Research (3.2 miles)
• Cambridge A Pre/Post (4.8 miles)
• Saint Luke's Hospital of Kansas City (4.8 miles)
• VA Honor Annex (6.6 miles)

Transportation

• KC Streetcar (2.6 miles)
• Amtrak Kansas City - Union Station (2.7 miles)

Physicians

• Orthopedic Health of Kansas City formerly Drisko, Fee & Parkins ( DFP ) - North Kansas City (2.6 miles)
• Cerner Healthe Pharmacy (2.8 miles)
• John D. Eatman, MD (2.9 miles)
• Graham Bruce D (2.9 miles)
• KC CARE Health Center (3.9 miles)
• Fairmount Family Medical Care (4.8 miles)
• Mill Creek Park (4.9 miles)