1620 Randolph Avenue, Saint Paul, MN 55105
For more information about senior living options: (866) 208-4318
Overall Review of Hayes Residence
Pros
Bethany is a super knowledgeable resource who is incredibly helpful, kind, and caring.- The admissions staff are very attentive and offer additional help when needed.
- Hayes Residence has very friendly neighbors and a great community, with residents appearing genuinely content.
- The staff is great and treats residents wonderfully.
- The facility is family-oriented, with staff who know each other on a first-name basis and are responsive to family requests.
- It is an excellent facility for people who need a limited amount of support, with most residents long-term and very comfortable there.
Cons
The facility is unkempt and old, with a persistent smell of urine throughout. - The nurses are unprofessional, leave medications unsecured on an open cart, and violate HIPAA.
- Nurses don’t knock before entering rooms and sometimes administer the wrong patient’s medication.
- Medications go missing or are dumped carelessly, and residents’ mail is routinely withheld.
- The bathrooms and showers are dirty, and the beds are too small.
- There are serious safety concerns, including a non-working fall button and delays or failures to call an ambulance when someone faints.
- Staff are perceived as prioritizing money over patient care, with reports of mistreatment.
Review
Hayes Residence in Saint Paul is best suited for high-functioning seniors who want a small, family-like setting with routine meals and social activities, and who can tolerate an older, modestly renovated building. It works for residents who need light assistance and appreciate staff who know them by name, with a long-standing, intimate community feel. It is not a fit for anyone requiring full-time skilled nursing, constant medical oversight, or memory care, where modern infrastructure and stringent safety protocols are non-negotiable.
Families should explicitly consider alternatives if medical complexity and privacy are paramount. Those with ongoing complex medication management needs, strict privacy expectations, or frequent emergencies will likely be better served elsewhere. The combination of an aging facility, reported medication lapses, and repeated concerns around safety and response times suggests Hayes is ill-suited for residents who require reliable nursing supervision, rapid emergency response, or rigorous infection and privacy controls.
The facility’s modest positives still cannot overcome the core concerns. A small, seemingly family-oriented staff environment can offer personal attention and a sense of community, and the site does provide meals and activities that keep residents engaged. Yet those advantages are overwhelmed by multiple, credible reports of serious nursing lapses: medications mishandled or not administered as prescribed, privacy breaches, and evidence of care that appears inconsistent at best. Add in mail delays, restricted access to personal items, and inconsistent dietary accommodations, and the overall care picture becomes unstable for anyone who expects steady, professional oversight.
Physical conditions reinforce the risk calculus. The building is aged, with limited single-room options, small beds, and visible wear like scratches on furniture and a general sense that maintenance lags behind resident needs. Odors and cleanliness concerns in some areas, combined with outdated fixtures and a lack of modern privacy features, create a backdrop where safe, comfortable daily living is contingent on ongoing, active maintenance and vigilant oversight, things that may fluctuate day to day.
If pursuing Hayes, a disciplined due diligence plan is essential. Demand a current, formalized care plan with a clear medication administration schedule and a robust record of all medications dispensed. Review medication administration records and any incident logs; verify that fall alarms work and that staff respond promptly; confirm procedures for mail and personal item handling and ensure consistent access. Test the kitchen’s ability to accommodate allergies and dietary restrictions with concrete, written protocols. Arrange multiple tours, including conversations with current residents and families, and press for candor from the social worker about transparency and timelines. Require assurances on privacy training, HIPAA compliance, and the facility’s escalation processes for safety concerns.
Bottom line: Hayes Residence offers a defined niche for residents seeking a home-like, low-intensity supported living with ongoing social engagement and a familiar staff presence. However, the breadth and seriousness of reported medical lapses, safety weaknesses, and cleanliness issues, set against an aging physical plant, mean alternatives should be actively considered for anyone whose care needs extend beyond light assistance. If choosing Hayes, insist on strong, enforceable safeguards and close oversight, and be prepared to reassess regularly or pivot to a facility with more robust nursing care and modern accommodations.
40 resident community capacity
Board and Care Home
Skilled Nursing Facility
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (4 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
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