Four Seasons in Westland, MI

Pros

• The staff treat residents like family.
• The Autumn unit nurses and aides are exceptional and caring.
• The facility is clean, bright, and welcoming.
• The nursing care and therapy are excellent.
• The administration, including the Director of Nursing Will, is hands-on, compassionate, and responsive.
• The rehab program offers thorough therapy with knowledgeable staff.
• Residents and families feel seen, heard, and well supported.
• The admissions staff are friendly, helpful, and cheerful.
• The care team consistently shows dedication and professionalism.
• Four Seasons is highly recommended for rehab or long-term care.

Cons

• The facility is described as full of neglect, with patients sitting in their own feces, not being changed promptly, and lacking basic comfort or nourishment.
• He was not allowed to use the toilet for days after admission, which humiliated him.
• They should not admit patients on weekends if they cannot provide proper evaluation.
• The staff repeatedly ignored the call button and failed to provide necessary care, endangering residents.
• The place is dirty and smells, with run-down furniture and unappetizing, poorly prepared meals.
• Nurses forgot pain medications and residents had to remind them, indicating poor responsiveness.
• The staff were rude, arrogant, and lacking compassion, with some failing to address family concerns.
• Management was hard to reach and often described as incompetent, with poor communication about finances and care plans.

Review

Four Seasons Westland is best suited for families that need aggressive rehabilitation and dementia-capable care delivered by a visible, hands-on leadership team. The Autumn unit in particular is frequently cited as a place where patient needs are met with real attention, and several families report that skilled therapists and nurses help residents regain function and maintain dignity. When the right nurses, aides, and the Director of Nursing (Will) are on shift, the facility feels like an engaged, family-like environment where care plans are followed and residents appear well supervised. This campus can be a strong choice for long-term memory care and short-term rehab for those who are prepared to advocate and stay closely involved.

At its best, the community shines through a robust rehab program, attentive therapy staff, and a consistently clean, navigable environment. Families repeatedly highlight effective physical and occupational therapy, the dedication of therapists, and the sense that staff on the Autumn wing genuinely treats residents as individuals. The presence of long-tenured staff and leaders such as the DON contributes to a sense of reliability in day-to-day care, with some reviewers praising administration for responsiveness and clear communication. When operations run smoothly, residents appear engaged, activities are available, and family members leave with confidence about safety and daily living routines.

Yet the warnings in the reviews cannot be dismissed. A substantial number of accounts describe neglect, delayed care, missed medications, and insufficient responses to alarms or call buttons. Several families report episodes of poor hygiene, delayed showers, or untreated health concerns, including bedsores and weight loss, accompanied by frustration over inconsistent nursing coverage, especially on weekends. A recurring thread centers on communication breakdowns and difficulty reaching staff or the administration, with some families facing billing confusion and barriers to discharge planning. In extreme cases, the reviews describe life-threatening lapses, challenging experiences around transfer or discharge, and allegations of unsafe or disrespectful treatment.

Those positives and negatives create a clear risk-reward calculus. The PROS - strong rehab services, long-tenured and caring staff in many shifts, an evident emphasis on patient dignity in certain units, and a generally clean facility - can offset significant gains for residents who need functional recovery and dementia-focused routines. The CONS - serious reports of neglect, inconsistent staffing, medication and care gaps, and frustrating administrative communication - can overwhelm when oversight is limited or when the care needs are higher-acuity. For families willing to be highly engaged, request specific staff assignments, and monitor daily care plans, Four Seasons can deliver meaningful progress and a comforting, home-like atmosphere in the right unit.

Consider alternatives if the primary concern is steadfast, uniform safety and reliability. For families who cannot tolerate recurrent reports of delayed care, unresponsive calls, or variable quality across shifts, exploring other Westland options with more consistent staffing and transparent operations is prudent. If dementia care requires a consistently warm, patient, and predictable routine with strong, present unit leadership, verify recent survey results and visit multiple times to assess real-time nurse and aide availability. In short, Four Seasons is a viable choice for rehab- and dementia-focused care when active family involvement is part of the plan; it is less advisable when safety and consistent, 24/7 attention without persistent advocacy are non-negotiable.

Practical decision steps: before committing, demand a candid tour of the Autumn unit and a meeting with the DON and frontline supervisors; review the latest care plans, incident logs, and discharge timelines; ask for current staffing ratios on weekends and evenings; assess the response times to call bells during observed shifts; and request specific references from families with residents in rehab and dementia care. If these checks align with a strong, engaged caregiving culture, Four Seasons can be a solid home with meaningful recovery potential and a trusted care team. If not, pursue facilities with demonstrated safety records, fewer reports of neglect, and clear, proactive communication from leadership. In the end, the facility works best for families who are prepared to monitor closely, advocate consistently, and leverage the unit that already has a track record of compassionate, capable care.

Located in Westland, Michigan, this neighborhood offers a wide range of amenities and services to cater to the needs of senior residents. With multiple pharmacies including CVS and Walgreens nearby, access to healthcare is convenient. There are also various physicians' offices such as Fairwood Medical and Livonia Dermatology within a short distance for medical care. In terms of recreation, there are theaters like Emagine Theatres and restaurants such as Leo's Coney Island and Black Rock Bar & Grill for entertainment and dining options. Additionally, there are parks like Paul Revere Park and Heritage Park for outdoor activities. Places of worship such as the Muslim Community of Western Suburbs and transportation services like Avis Rent A Car are also easily accessible, providing a well-rounded living environment for seniors in this area.

Pharmacies

• CVS Pharmacy (0.2 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.5 miles)
• Walgreens (3.9 miles)
• CVS Pharmacy (3.9 miles)

Physicians

• Fairwood Medical (1.8 miles)
• Mendelson, Jeffrey D, Md - Mendelson Orthopedics (3 miles)
• Parkview Professional Building (3 miles)
• Livonia Dermatology (3.4 miles)
• Partners In Internal Medicine (3.7 miles)
• Pinkney, Greenbaum, MacFarland, and Timpner, DDS (3.8 miles)
• Ophthalmic Specialists of Michigan - Livonia Office (4.7 miles)

Cafes

• Biggby Coffee of Westland (1.8 miles)
• Starbucks (4.4 miles)
• Panera Bread (6 miles)
• Tim Hortons (6.8 miles)
• Tim Hortons (7.9 miles)
• Starbucks (9 miles)
• Qahwah House (9.1 miles)

Theaters

• Emagine Theatres (1.9 miles)
• Phoenix Theatres Laurel Park Place (4.4 miles)
• Riviera Cinema (8 miles)

Restaurants

• Leo's Coney Island (2.1 miles)
• Black Rock Bar & Grill (2.8 miles)
• McDonald's (3.1 miles)
• Barrio Cocina Y Tequileria (3.3 miles)
• Grand Tavern (4.3 miles)
• Culver's (4.6 miles)
• Jimmy John's (5.1 miles)

Hospitals

• Trinity Health Wound Care - Livonia Hospital (3.1 miles)
• Oakwood Annapolis Hospital (5.8 miles)
• Botsford Hospital (7.9 miles)

Parks

• Paul Revere Park (3.1 miles)
• Garden City Park (4 miles)
• Plymouth Township Park (4.7 miles)
• Heritage Park (5.2 miles)
• Flanders Park (6.9 miles)
• canton independance park Field 5 (7.1 miles)
• Rotary Park (7.3 miles)

Places of Worship

• Muslim Community of Western Suburbs (4.1 miles)
• Ward Church (4.6 miles)
• Church of the Divine Child (6.9 miles)
• Church of the Holy Family (8.6 miles)

Transportation

• Avis Rent A Car (7 miles)
• Budget Rent A Car (8.7 miles)
• Hertz Rent A Car (8.8 miles)
• Enterprise Rent-A-Car (8.8 miles)
• National Car Rental (9 miles)
• DTW Delta Cargo (9 miles)