Thomas F Taylor Towers in Westland, MI

Pros

• The staff at Taylor Towers is amazing and goes out of their way to help residents.
• The office and maintenance teams routinely go beyond their job descriptions to ensure residents' well-being.
• Residents feel blessed to call this home.
• The community is clean, pretty, and well-maintained, with a welcoming lobby for seniors to gather.
• Theresa and her office staff are awesome and work hard to create a great place for senior living.
• The staff is friendly and helpful and genuinely cares about the building and its residents.
• The independent-living setting is well-suited for seniors, supporting a positive living environment.

Cons

• The facility allegedly uses third-party background/credit checks to exclude residents, implying nepotistic and discriminatory practices.
• Staff are said to labor to exclude residents with a smile while inwardly venomous, insulting victims when questioned.
• The complex is accused of violating the Civil Rights Act and discriminating based on race, with mentions of redlining and gentrification.
• Management is described as unprofessional, prejudiced, and racist, with the office manager needing replacement for lacking compassion toward the elderly and disabled.
• The place is portrayed as prison-like and unsafe, making it hard for families to visit or get help, and with emergencies difficult to address promptly.
• There are claims of illegal evictions, intimidation, and misrepresentation by management toward residents and their families.
• Dementia patients are allegedly transported in handcuffs by police, a practice criticized as traumatic and abusive.
• The director is accused of evicting a resident with dementia within seven days, prioritizing control over residents' needs.

Review

Thomas F Taylor Towers in Westland, MI is best suited for seniors who want independent living in a well-kept, community-focused building and can manage daily tasks without on-site caregiving. The property earns praise for a clean, attractive environment, a welcoming lobby, and social spaces around a fireplace where neighbors connect. For families seeking predictable programming and a rules-based atmosphere, this setting can feel stabilizing, provided expectations are aligned with independent-living realities. It works best when residents prioritize community engagement and are confident they can navigate building policies without relying on continuous hands-on assistance.

Explicit caveats accompany the positives. A recurring thread in the reviews alleges discriminatory practices in screening and tenancy decisions, including accusations of misrepresenting credit reports and redlining. Several accounts describe confrontations with management that feel punitive or obstructive rather than collaborative, with communication sometimes coming across as abrupt or dismissive. A cluster of posts recount emergencies and behavioral incidents that culminated in eviction threats or police involvement, sometimes described as abrupt and distressing. For families confronting dementia, behavioral health concerns, or the prospect of abrupt removals, these narratives cast a long shadow over what the community represents. Given these concerns, alternatives should be weighed with seriousness, especially for those prioritizing transparent processes and inclusive access.

On balance, the community's practical strengths center on atmosphere and the competence of the on-site team when operations run smoothly. Residents frequently credit staff for going beyond the minimum to keep people safe and comfortable, and several praise Theresa and the office team for responsiveness. The property's aesthetic - cleanliness, amenities, and a social-friendly lobby - helps sustain a sense of belonging and daily rhythm. These advantages matter for independent living, where predictable routines and accessible social interaction can significantly enhance quality of life. Yet these benefits are tempered by the risk that management behavior and dispute resolution can erode trust and create an undercurrent of unease for long-term residents.

Crucially, the layout here is expressly independent living, not assisted living or memory care. The model assumes self-management, with rules intended to preserve order rather than deliver caregiving. That fundamental mismatch fuels the most troubling tensions: when a resident needs support that never arrives, or a medical event triggers a forceful or punitive response rather than a compassionate, coordinated plan. Police involvements, handcuff scenarios, and abrupt removals are hard to reconcile with the idea of a supportive home, especially for families navigating difficult health milestones. Prospective residents must weigh a pleasant environment and structured routines against the emotional and logistical costs of potential crises and restricted access during emergencies.

From a decision-making standpoint, several concrete checks should guide the process before committing. Engage current residents to learn about actual staff availability, how emergencies are handled when the office is not staffed, and what visitation looks like in practice for family members who live off-site. Seek a transparent explanation of admission criteria, screening procedures, and any history of lease enforcement or eviction actions. Verify that available amenities and activities align with personal interests and that long-term independence remains feasible without a forced transition to higher levels of care. Above all, insist on clarity around safety protocols, accessibility, family involvement, and adherence to written policies before choosing this community.

In the end, independence and community vitality can make Thomas F Taylor Towers a fitting choice for the right resident - one who values a well-cared-for building, predictable routines, and engaged staff, and who can tolerate the broader concerns voiced by many families. However, the constellation of discrimination allegations, eviction narratives, and perceived managerial opacity should not be ignored. If resident rights, transparent governance, and consistent, compassionate crisis handling are non-negotiable, alternatives - other independent living communities with documented fair practices or true assisted living options - deserve serious consideration. The prudent path is to align the choice with a setting that guarantees stable access, respectful treatment, and unwavering support as health needs evolve.

Cafes

• Biggby Coffee of Westland (0.5 miles)
• Starbucks (5.4 miles)
• Tim Hortons (5.7 miles)
• Tim Hortons (6.1 miles)
• Starbucks (7.8 miles)
• Starbucks (7.9 miles)
• Qahwah House (8 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.6 miles)
• Rite Aid (2.8 miles)

Theaters

• Emagine Theatres (1.1 miles)
• Phoenix Theatres Laurel Park Place (6.8 miles)

Places of Worship

• Muslim Community of Western Suburbs (2.5 miles)
• Church of the Divine Child (6.1 miles)
• Ward Church (6.9 miles)

Restaurants

• Black Rock Bar & Grill (2.6 miles)
• Jimmy John's (2.8 miles)
• McDonald's (3.6 miles)
• Leo's Coney Island (3.9 miles)
• Barrio Cocina Y Tequileria (5 miles)
• The Halal Guys (5.1 miles)
• Culver's (5.6 miles)

Physicians

• Pinkney, Greenbaum, MacFarland, and Timpner, DDS (3 miles)
• Partners In Internal Medicine (3 miles)
• Fairwood Medical (3.6 miles)
• Garden City Hospital Medical Office Building (4.6 miles)
• Botsford Primary Care Physician (5 miles)
• Parkview Professional Building (5 miles)
• Mendelson, Jeffrey D, Md - Mendelson Orthopedics (5.2 miles)

Parks

• Garden City Park (3.1 miles)
• Paul Revere Park (3.4 miles)
• Heritage Park (4.6 miles)
• Plymouth Township Park (6.2 miles)
• canton independance park Field 5 (6.8 miles)

Hospitals

• Oakwood Annapolis Hospital (3.6 miles)
• Trinity Health Wound Care - Livonia Hospital (5.3 miles)
• DaVita Belleville Dialysis (7.8 miles)

Transportation

• Avis Rent A Car (5 miles)
• Budget Rent A Car (6.5 miles)
• Hertz Rent A Car (6.5 miles)
• Enterprise Rent-A-Car (6.6 miles)
• DTW Delta Cargo (6.7 miles)
• National Car Rental (6.7 miles)
• Concourse D (6.9 miles)