Willow Creek Apartments in Westland, MI

Pros

• Rhonda was great, professional, and kind, explaining the process and showing two great apartments.
• Josh from the leasing office was very professional, kind, and attentive to any issue.
• Latoya was polite, helpful, and a godsend in helping find the right apartment.
• The cleaning lady at Willow Creek is very nice and consistently cheerful, keeping the halls clean.
• Christy, a leasing consultant, was phenomenal from start to finish.
• Willow Creek is a clean, quiet, and kid-friendly community with friendly staff.
• The two-bedroom apartments look really good and have ample closet space.
• The kitchen is updated and the apartments are spacious.
• The location is great and convenient.
• The heat and water are included in the rent.

Cons

• The complex is described as a trash pile with nothing good to say.
• The rent was too high for the place's 1970s look and smell.
• A roof leak was not fixed for five months and the bathroom repairs were never completed; maintenance and the office do not communicate.
• Hallways are in bad shape and need painting; noise from neighbors is ridiculous; it felt like living in a parking lot.
• They refused to provide an extra key for over a year, causing lockouts, and the front-door buzzer is broken.
• Office staff are unprofessional and rude; maintenance and the office do not communicate; repairs take forever.
• The pool was never really open, perhaps only a few hours a week.
• They keep security deposits and refuse to refund them, with move-out charges often disputed.

Review

Willow Creek Apartments in Westland is best suited for budget-minded renters who can tolerate uneven service and are prepared to advocate for themselves. The community can offer spacious floor plans and attractive closet space at a lower rent, but that upside is counterbalanced by a long record of maintenance delays, inconsistent communication, and management practices that undermine reliability. In short, it rewards tenants who can navigate a challenging management climate, push for needed fixes, and manage expectations around what will be addressed and when.

Those who should consider alternatives are families or individuals who prize dependable repairs, respectful treatment, and transparent, fair policies. A pattern of slow or unreturned maintenance requests, repeated turnover in office staff, and documented deposit disputes create real risk for residents who rely on timely service and predictable costs. If a smooth leasing experience, a consistently open pool, prompt heat and water fixes, or assurance that deposits are handled fairly are nonnegotiable, this property warrants looking elsewhere.

The strongest positives here - affordable rent, surprisingly large and well-laid-out apartments, and clean, quiet grounds - do deliver tangible value for the right tenant. Several residents note updated-looking units, ample storage, and in-unit features that suit families or roommates seeking value. A handful of staff members - names that recur in positive reviews - offer professional, courteous tours and responsive communication at the outset, creating an appealing first impression and a sense that the community can be a solid long-term home if the maintenance and management sides were more consistently aligned.

Yet those initial impressions are offset by a darker, persistent reality. Maintenance requests routinely stall, and some residents recount months-long delays or repeated call-backs with vague timelines. Communication between maintenance crews and office staff is frequently described as ineffective, and credibility issues around repairs, invoices, and scheduling appear repeatedly in resident feedback. The pool remains a point of contention, with periods of inaccessibility and limited hours; common areas show wear; and the overall infrastructure often feels dated. These factors compound the frustrations tied to noisy hallways, uneven amenities, and occasional safety concerns.

Financial practices emerge as a dominant pain point in a way that hardens the decision against Willow Creek for most renters. Reports of security deposits being withheld or charged without clear, substantively justified reason recur across reviews; disputes about move-out charges and cleaning fees are common, sometimes resulting in legal or civil action. Even when the unit is solid on day one, the risk of unexpected costs or loss of deposit can overshadow the benefit of a lower rent. Residents who have had consistently good outcomes in similar properties report that Willow Creek's handling of deposits and move-out accounting is the missing piece that makes or breaks the experience.

The practical takeaway is clear: approach Willow Creek with a hard-edged checklist and a strategy for escalation. Tour actual units, verify the state of plumbing, heating, and cooling, and document existing issues in writing. Confirm who will be the point of contact for ongoing maintenance and insist on written timelines. Obtain a detailed, written deposit policy and a move-out agreement that specifies what will be deducted and why. If cost is the sole driver and a tenant is prepared to fight for timely service and fair treatment, Willow Creek can work; otherwise, it is wise to explore other Westland options where management, maintenance, and resident protections align more closely with expectations of reliable, respectful service.

Theaters

• Emagine Theatres (0.5 miles)
• Phoenix Theatres Laurel Park Place (6.5 miles)

Cafes

• Biggby Coffee of Westland (0.6 miles)
• Starbucks (5.6 miles)
• Tim Hortons (6.2 miles)
• Tim Hortons (6.7 miles)
• Starbucks (7.7 miles)
• Panera Bread (8 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (3.1 miles)
• Rite Aid (3.2 miles)

Restaurants

• Black Rock Bar & Grill (2 miles)
• Jimmy John's (3.2 miles)
• Leo's Coney Island (3.4 miles)
• McDonald's (3.9 miles)
• Barrio Cocina Y Tequileria (4.5 miles)
• The Halal Guys (5.6 miles)
• Culver's (5.8 miles)

Places of Worship

• Muslim Community of Western Suburbs (2.3 miles)
• Ward Church (6.6 miles)
• Church of the Divine Child (6.6 miles)

Physicians

• Partners In Internal Medicine (2.5 miles)
• Pinkney, Greenbaum, MacFarland, and Timpner, DDS (2.5 miles)
• Fairwood Medical (3.1 miles)
• Parkview Professional Building (4.6 miles)
• Mendelson, Jeffrey D, Md - Mendelson Orthopedics (5 miles)
• Garden City Hospital Medical Office Building (5 miles)
• Livonia Dermatology (5.3 miles)

Parks

• Paul Revere Park (2.9 miles)
• Garden City Park (3.6 miles)
• Heritage Park (4.1 miles)
• Plymouth Township Park (5.6 miles)
• canton independance park Field 5 (6.3 miles)

Hospitals

• Oakwood Annapolis Hospital (4 miles)
• Trinity Health Wound Care - Livonia Hospital (5.1 miles)
• DaVita Belleville Dialysis (7.7 miles)

Transportation

• Avis Rent A Car (5.5 miles)
• Budget Rent A Car (7 miles)
• Hertz Rent A Car (7 miles)
• Enterprise Rent-A-Car (7 miles)
• DTW Delta Cargo (7.1 miles)
• National Car Rental (7.2 miles)
• Concourse D (7.3 miles)