The Westland House

Pros

• The staff at The Westland House is friendly, attentive, and supportive of residents' needs.
• Many residents express satisfaction with the compassionate care provided by the staff.
• The facility offers a variety of daily activities that keep residents engaged and entertained.
• Residents appreciate the all-inclusive pricing, which helps those on a fixed budget manage expenses without surprises.
• Communication with management is noted as great, enhancing the overall experience for families and residents alike.
• Several reviewers mention that their loved ones feel comfortable and happy living at The Westland House.
• The move-in process is described as smooth, contributing to a positive initial experience at the facility.
• Management is praised for being knowledgeable and responsive to family concerns and needs.

Cons

• The Westland House is described as a horrible place where the owner only cared about profits, with inadequate staff support for residents.
• Many complaints were raised about staff being unaware of their responsibilities, leading to insufficient care and multiple falls for residents.
• There are allegations of poor communication between shifts, resulting in residents being left alone and untreated during critical times.
• Issues with medication administration were reported, including potentially fatal errors that went unchecked by staff.
• Cleanliness and maintenance of the facility were criticized, with reports of dirty rooms and unaddressed repairs.
• Residents reported missing items from their laundry, as well as inadequate and repetitive activities offered.
• Families experienced a lack of support when it came to Medicaid funding, leading to abrupt moves without sufficient notice.

Review

The Westland House has become a focal point for mixed experiences concerning its care and services, with numerous reviews highlighting both commendable features and significant shortcomings. For some, the facility is marked as a truly inadequate environment with alarming examples of neglect and mismanagement. A common theme emerges in these critiques: the owner's apparent primary focus on financial gain over resident well-being raises serious concerns. One family recounts their decision to leave within just two weeks after placement due to perceived apathy towards essential care needs.

A recurring issue throughout multiple accounts is the disconnect between promises made by management during intake processes and the reality of day-to-day operations. Families express frustration over inconsistencies in staff training and communication, which led to inadequate responses to residents' health requirements. For instance, several families reported that critical medical care was not provided when needed, resulting in preventable hospital visits and injuries. One reviewer specifically cites a harrowing experience where an aide incorrectly administered insulin dosage that could have been fatal if not caught by a knowledgeable family member who happened to be present.

On the other hand, there are positive remarks regarding specific staff members, particularly in areas related to hospitality and support. Some reviewers praised individual aides for their warmth and responsiveness, especially before tragic incidents such as loss or serious health declines occurred among residents. In contrast, there appears to be a divide in performance levels among aides; while some were described as kind-hearted and attentive, others seemed uncertain about their responsibilities or unaware of basic care techniques necessary for residents requiring memory or physical assistance.

Another matter of concern raised was the lack of effective communication between shifts, leaving many residents unsupported once room doors were closed overnight. This led some families to feel that their loved ones were isolated or neglected during pivotal times when interaction and assistance were crucial. The deficiencies appear systemic; even when higher-level management responded positively to complaints about issues like laundry or cleaning schedules, frontline staff sometimes contradicted them about available services?creating an atmosphere of confusion rather than assurance.

Yet amid criticisms lies acknowledgment for certain redeeming qualities attributed to The Westland House?a few families highlighted aspects like all-inclusive pricing structures conducive for those on fixed budgets without hidden fees or surprises. Additionally, various activities designed for residents received praise alongside comments regarding cleanliness at initial visits used during tours prior to moving in. The meals reportedly satisfied some residents who enjoyed varied menus despite contrasting opinions on food quality from others.

One poignant observation noted by family members involved how difficult it is for seniors transitioned into environments where they may encounter individuals with more significant care needs than themselves. Such conditions can lead new residents into feelings of distress or dissatisfaction rather than comfort or solace; one mentioned how their mother became reluctant to interact with other seniors poorer off than her after being relocated.

In conclusion, while The Westland House might offer an appealing option initially due to its location and pricing structure?the reviews collectively advocate caution for prospective families weighed down by urgent decisions under duress amidst vulnerability?and urge thorough investigation into whether this facility's framework will genuinely meet respective care demands rather than just fill beds without ensuring dignity and safety at every level.

Located in Westland, Michigan, this area offers a variety of amenities and services that cater to seniors looking for convenience and comfort. With several cafes nearby such as Biggby Coffee and Starbucks, you can enjoy a relaxing cup of coffee with friends or family. There are also multiple pharmacies in close proximity, making it easy to access necessary medications and healthcare supplies. For entertainment, there are theaters like Emagine Theatres and Phoenix Theatres Laurel Park Place, as well as parks like Garden City Park and Heritage Park for leisurely walks or picnics. In terms of dining options, you have a range of choices from fast food at McDonald's to sit-down restaurants like Black Rock Bar & Grill and Leo's Coney Island. Additionally, there are places of worship such as the Muslim Community of Western Suburbs and hospitals like Oakwood Annapolis Hospital nearby for peace of mind in case of medical emergencies. For transportation needs, there are several car rental options available within a short distance. Overall, this part of Westland provides a convenient and diverse environment for seniors looking to settle down in a welcoming community.

Cafes

• Biggby Coffee of Westland (0.6 miles)
• Starbucks (5.2 miles)
• Tim Hortons (5.5 miles)
• Tim Hortons (5.8 miles)
• Starbucks (7.6 miles)
• Qahwah House (7.7 miles)
• Starbucks (8 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.6 miles)
• Rite Aid (2.7 miles)

Theaters

• Emagine Theatres (1.4 miles)
• Phoenix Theatres Laurel Park Place (6.8 miles)

Parks

• Garden City Park (2.7 miles)
• Paul Revere Park (3.8 miles)
• Heritage Park (4.9 miles)
• Plymouth Township Park (6.5 miles)
• canton independance park Field 5 (7.1 miles)
• Ford Field Park (7.9 miles)

Restaurants

• Jimmy John's (2.7 miles)
• Black Rock Bar & Grill (2.9 miles)
• McDonald's (3.3 miles)
• Leo's Coney Island (4.1 miles)
• The Halal Guys (4.7 miles)
• Barrio Cocina Y Tequileria (5.3 miles)
• Culver's (5.4 miles)

Places of Worship

• Muslim Community of Western Suburbs (2.8 miles)
• Church of the Divine Child (5.7 miles)
• Ward Church (7 miles)

Physicians

• Pinkney, Greenbaum, MacFarland, and Timpner, DDS (3.3 miles)
• Partners In Internal Medicine (3.3 miles)
• Fairwood Medical (3.8 miles)
• Garden City Hospital Medical Office Building (4.2 miles)
• Botsford Primary Care Physician (4.7 miles)
• Livonia Dermatology (5.2 miles)
• Parkview Professional Building (5.2 miles)

Hospitals

• Oakwood Annapolis Hospital (3.4 miles)
• Trinity Health Wound Care - Livonia Hospital (5.3 miles)
• DaVita Belleville Dialysis (8 miles)

Transportation

• Avis Rent A Car (4.8 miles)
• Budget Rent A Car (6.3 miles)
• Hertz Rent A Car (6.4 miles)
• Enterprise Rent-A-Car (6.4 miles)
• DTW Delta Cargo (6.6 miles)
• National Car Rental (6.6 miles)
• Concourse D (6.8 miles)