8285 Newburgh, Westland, MI 48185
For more information about senior living options: (844) 490-3973
Some of the nursing staff were phenomenal, including Dashawn, Hunter, and Jennifer on the rehab hallway. Therapy was spectacular in getting her up, motivated, and meeting her goals. They were attentive and creative, coming up with new activities to keep her engaged in therapy. The staff on the 200 hall were amazing, from nurses to aides to housekeeping. The front office staff were awesome. The PT department, especially Omar, was outstanding. The facility is beautiful, clean, and feels like home. The nurses and care staff were gentle, kind, and attentive. Regency at Westland is a beautiful facility with top-notch staff who go the extra mile to take care of patients.
The facility is understaffed, leading to long delays in basic care and overworked, irritable staff. An aide refused to assist a patient with self-care, leaving her to fend for herself. Medications were reportedly left unattended at the nurse's station for hours. Discharge was delayed by several hours, with no timely communication to the family. A CNA was described as yelling at patients and treating them like animals. Administration was criticized for a lack of transparency and poor communication with families. Residents were left waiting for help with baths or toileting for hours. The dietary service allegedly failed to provide proper diet options and sometimes served cold meals. Some patients suffered wounds or infections that were not promptly treated. The facility's cleanliness and upkeep were questioned due to litter and maintenance issues. Staff were described as lazy or unprofessional, with frequent rude behavior. Several reviews imply the facility prioritizes profits over patient care, evidenced by early or inappropriate discharges.Regency at Westland (Newburgh Home) is best suited for families seeking short-term rehabilitation for a loved one who can participate actively in therapy and who can maintain a hands-on presence. The facility's appeal is undeniable: a modern, clean building with private rooms and solid physical therapy and occupational therapy programs that often help patients regain walking and independence. When the rehab goal is clear and pace-to-progress matters, Regency can deliver real gains, especially in the hands of committed rehab teams and in a setting that feels welcoming and home-like.
That said, alternatives deserve serious consideration for anyone prioritizing consistently high-touch care with minimal risk of delays or communication gaps. The reviews reveal a troubling spread of experiences - from exceptionally caring, responsive staff to prolonged response times, medication handling lapses, and disputed discharge timelines. For families unable to visit regularly or who cannot tolerate the stress of uneven care, other facilities may offer a more reliable day-to-day cadence and firmer accountability.
The strongest positives are unmistakable. The therapy department earns frequent praise for driving outcomes, with patients reporting meaningful progress, independence regained, and therapists who push them toward goals. In addition, the environment can be very pleasant: clean hallways, attractive private rooms, and meals that, at their best, satisfy most appetites and dietary needs. When therapy is in full swing and the staff on a given shift is engaged, residents experience meaningful momentum toward recovery and a sense of being well supported.
Yet the cons are substantive and cannot be ignored. A persistent thread across reviews is understaffing, which translates into slow call-light responses and delayed assistance with daily needs. Medication administration and explanation are repeatedly called out as weak, with several accounts of late, missing, or poorly documented doses. Administrative and family communications often feel fragmented, and some reviews recount blunt, unprofessional conduct from certain aides or office staff. The most alarming stories describe neglect or unsafe conditions, including discharge pressures applied inappropriately or care lapses that endangered patients. Taken together, these issues create a real risk that the strongest rehab gains are undermined when care is not consistently reliable.
These realities do not erase Regency's benefits, but they do temper expectations. The rehab-derived improvements and the general cleanliness of the facility can be realized - but only if staffing levels, timely responses, and open communication are stabilized. The key is proactive oversight: a clear care plan with named team members, scheduled progress updates, and a family liaison who can translate therapy milestones into daily care actions. Families should insist on a current, written staffing plan, guaranteed med-pass windows, and a concrete discharge pathway before admission. In short, Regency can be excellent for rehab-focused stays when families are prepared to advocate and monitor closely.
For decision-making, approach Regency as a potentially strong ally in recovery, contingent on meticulous oversight. If the goal is to maximize therapy results in a setting that feels supportive and well-maintained, and if family involvement is realistic, Regency can be a good fit. If, however, consistent, high-touch caregiving with predictable communication and zero tolerance for delays is non-negotiable, screening other options is prudent. The prudent path is to prioritize facilities with verifiable staffing ratios, transparent care planning, and a track record of reliable med administration and family communication. Prepare a concrete visitation and communication plan, request a tour focused on therapy flow and staffing, and verify the exact process for addressing concerns before committing.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Detroit Metropolitan-Wayne County (10 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Newburgh Home in Westland, MI is a fully furnished assisted living community that offers a wide range of amenities and care services for its residents. With a dining room on-site, residents can enjoy delicious meals prepared by the staff and tailored to their specific dietary restrictions.
The community also boasts a beautiful garden and outdoor space, providing a peaceful environment for residents to relax and enjoy nature. Housekeeping services are provided to ensure that the residents' living spaces are kept clean and tidy.
For those in need of assistance with daily activities such as bathing, dressing, and transfers, the dedicated staff at Newburgh Home is available to provide the necessary support. The community also coordinates with healthcare providers to ensure that residents receive the medical attention they require.
Medication management is offered to help residents stay on top of their prescribed medications. In addition, those with diabetes can benefit from specialized diet options provided by the community. Transportation arrangements are available for medical appointments, ensuring that residents have easy access to healthcare services.
Residents will never run out of things to do at Newburgh Home, as the community offers scheduled daily activities for them to participate in. Additionally, there are two nearby cafes and restaurants where residents can socialize or enjoy a meal with family and friends.
The community's convenient location also provides easy access to parks, pharmacies, physicians' offices, places of worship, theaters, and hospitals. This ensures that residents have plenty of options when it comes to entertainment, shopping, and accessing essential services.
Overall, Newburgh Home provides a comfortable and supportive environment for older adults who require assistance with daily activities. With its array of amenities and care services, residents can enjoy a fulfilling lifestyle while receiving the personalized care they need.
Newburgh Home is located at 8285 Newburgh, Westland, MI 48185 in Wayne County, Michigan
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