The Manor Of Novi

Cons

• The facility has poor communication, as they do not answer their phones and took no information upon patient admission.
• The nursing assistants were found to be impatient and mean, displaying roughness in their care.
• There was an unpleasant smell inside the facility, indicating potential cleanliness issues.
• Staff appeared to be overwhelmed and unfriendly, often too busy or agitated to answer important questions from family members.
• Patients needing more assistance were not adequately looked after or checked upon, suggesting a lack of proper supervision and care.
• The facility is reported to be understaffed, particularly during mealtime when help was concentrated in the dining room.
• Overall experiences indicate that some feel it is not worth the time spent there despite some positive aspects of therapy care.

Review

The reviews of The Manor of Novi present a complex and multifaceted portrayal of the facility, revealing both commendable aspects and significant areas for improvement. One consistent thread throughout the feedback is the dichotomy between the commendations received from some families and the criticisms outlined by others. This variability suggests that individual experiences can differ widely depending on specific circumstances, staff interactions, or even particular times during a stay.

On the positive side, a number of reviewers highlighted their appreciation for certain aspects of care provided at The Manor of Novi. One family expressed immense gratitude for the hospice care their loved one received, noting that the staff demonstrated compassion and understanding in dealing with a difficult patient. They valued that staff members were proactive in communicating changes regarding their brother’s condition, which fostered peace of mind during a challenging time. Such testimonials underline the importance of effective communication and compassionate care in nursing facilities—two qualities that can significantly influence families’ overall satisfaction with care services.

In contrast to these glowing accounts are several critiques regarding both quality of care and staffing levels. Multiple reviewers reported feelings of frustration over inadequate communication from facility staff when trying to reach someone by phone or gain information about patients' conditions. Alarmingly, one reviewer recounted being unable to speak directly with anyone upon their loved one’s admission and reported receiving inconsistent information when they finally could communicate with staff. Such experiences can be distressing for families already grappling with difficult situations involving their loved ones’ health.

Another point raised consistently across various reviews was concerns about staffing levels. Some individuals noted that nursing assistants appeared overwhelmed or impatient, leading to less-than-ideal interactions with residents who required assistance. Observations indicated that there might be an insufficient number of caregivers available to attend to all residents effectively, which could contribute to neglectful situations where patients needing more help were not adequately monitored or cared for regularly. The observation that many staff members were assigned exclusively to dining room duties during mealtimes suggests an imbalance that could compromise patient care elsewhere in the facility.

While cleanliness seemed to be praised in certain instances—such as well-maintained outdoor areas—the atmosphere inside was sometimes described as unsettling due to unpleasant odors and a lack of structure among residents within common spaces. These descriptions introduce questions about how diligently daily operations are managed behind closed doors and whether improvements could be made through better environmental upkeep and organization.

On a lighter note, there were appreciation sentiments towards recreational activities offered at The Manor of Novi. Reviewers mentioned events such as fashion shows, Halloween celebrations, and various outings tailored toward engaging residents meaningfully while fostering social interaction among them. Positive remarks regarding meal delivery times also surfaced frequently; it appears that efforts are made to ensure meals are timely served while providing necessary assistance for those who require it.

In conclusion, The Manor of Novi presents itself as an establishment aiming for high-quality senior care but faces criticism primarily revolving around staffing issues, communication challenges, contrasting experiences between users, cleanliness concerns inside the building itself, as well as mixed feelings about customer service from nursing staff members. It underscores an urgent need for management at this facility to consider these varied perspectives carefully; implementing structural changes may ultimately lead toward improved standards—a pursuit worth undertaking so both residents’ needs and families’ expectations can align more harmoniously moving forward.

Places of Worship

• Church of the Holy Family (0.2 miles)
• Brightmoor Christian Church (3 miles)
• Ward Church (3.9 miles)
• Bible Believers Church (6 miles)

Physicians

• Meadowbrook Medical Center (0.8 miles)
• Medical Clinic of Northville (3 miles)
• Novi Orthopedic Center (3.7 miles)
• Beaumont Midwest Internal Medicine Associates (4.5 miles)
• Asthma & Allergic Disease Center (4.6 miles)
• Michigan Institute For Neurological Disorders (5.5 miles)
• Ophthalmic Specialists of Michigan - Livonia Office (5.6 miles)

Restaurants

• One World Market (0.9 miles)
• Sedona Taphouse (1.7 miles)
• The Cheesecake Factory (1.8 miles)
• Chick-Fil-A (1.8 miles)
• Border Cantina (1.9 miles)
• McDonald's (2 miles)
• Taco Bell (2.2 miles)

Pharmacies

• Walgreens (1 miles)
• Walmart Pharmacy (1.2 miles)
• CVS Pharmacy (1.5 miles)
• Henry Ford Pharmacy - Columbus (2.2 miles)
• Meijer Pharmacy (2.5 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.9 miles)

Cafes

• Panera Bread (1.3 miles)
• Starbucks (2.1 miles)
• Starbucks (2.1 miles)
• Panera Bread (2.5 miles)
• Starbucks (3.4 miles)
• Tim Hortons (4.5 miles)
• Starbucks (7.8 miles)

Parks

• Rotary Park (1.7 miles)
• Liberty Park Playground (2.6 miles)
• Woodland Hills Nature Park (3.9 miles)
• Island Lake (4.6 miles)
• Flanders Park (4.7 miles)
• ITC Community Sports Park (5.3 miles)
• Karner Farm (5.9 miles)

Theaters

• Emagine Novi (2.2 miles)
• Phoenix Theatres Laurel Park Place (4.2 miles)
• Riviera Cinema (5.7 miles)

Hospitals

• Providence Park Hospital (3.5 miles)
• Henry Ford West Bloomfield Hospital (5.4 miles)
• Trinity Health Wound Care - Livonia Hospital (5.7 miles)
• Botsford Hospital (6.8 miles)