Interim of Oakland County

Pros

• KayKay was very personable, caring and knowledgeable; he was on time and helped the patient begin walking within three weeks.
• Chloe Palovich is amazing; residents love her, and she is kind, accommodating, and engaging in activities.
• Interim Healthcare has been a wonderful resource for senior communities, and Chloe has been a pleasure to work with.
• Erin spent time with the patient and was very good and knowledgeable.
• Tina has been super helpful, caring, and readily available for setting up care.
• Elana is always going above and beyond.
• Tina M is fantastic; she explained the services in detail and provided helpful information about insurance and referrals.
• It's always a pleasure working with dedicated reps like Tina; she's prompt, devoted and reliable.
• A great company to help with at-home needs; the entire team is friendly and supportive.
• Interim has sponsored activities for residents, and Tina is upbeat and connects well with residents.

Cons

• The aid repeatedly failed to show up, with no-call/no-show incidents and only one visit in months.
• They claimed they were short-staffed and never provided a replacement or a resolution.
• The first occupational therapist did not show up consistently and, when he did, stayed only about 15 minutes.
• The company appeared disorganized and suffered from poor internal communication.
• No one followed up for two weeks to confirm the unenrollment, indicating a lack of follow-through.
• The receptionist was rude, failed to transfer calls correctly, and hung up on callers.
• The organization had poor 24/7 phone accessibility, with long holds and no response.
• The nurse Jamal delivered substandard care, failed to perform evaluations, neglected ulcers, and refused to provide a transfer form.

Review

Interim Healthcare's reputation in these accounts is a patchwork of warmth and worry, with many families describing genuine moments of care and kindness intertwined with persistent organizational failures. Across multiple reviews, the common thread is a first impression that looks promising - the initial consultations and the presence of capable, compassionate individuals - only to be followed by inconsistent scheduling, poor communication, and a sense that the company's operations don't always keep up with the people they're meant to serve. Several families point to a sequence of missed visits, last-minute changes, and long delays in returning calls, which left them feeling under-supported at critical times.

The most negative experiences tend to cluster around scheduling and communication failures. One family recounts a first foray into home care that stretched into months of enrolled service yet yielded almost no attendance from the aid - who no-called and no-showed twice - while replacements were promised but never delivered. The same family describes the first occupational therapist as intermittently absent, showing up briefly and then leaving, with a continual sense of disorganization that culminated in an abrupt staffing change. When they attempted to cancel, they encountered two weeks without a callback to confirm the unenrollment or to explain the delays and miscommunications they'd endured. A key note in this thread is the mixed reaction to Maha, who conducted a full examination during the initial consultation and stood out as accessible and responsive in a sea of unclear communications.

A second, equally forceful strand of criticism focuses on what feels like systemic understaffing and poor continuity of care. In one account, the reviewer describes being kept in the hospital for three extra days because nurses wouldn't work over the weekend, a situation they tie directly to the company's staffing practices. The same reviewer paints a stark contrast between Interim and Seasons, alleging that a nurse (Jamal Ali) failed to provide essential evaluations and allowed several ulcers to worsen while neglecting routine checks such as blood pressure, temperature, and catheter care. The patient recounts disturbing behaviors and missteps - the nurse's apparent fascination with medications, an unsettling text message, and a reluctance to provide transfer forms - that contributed to a perception of substandard care. By contrast, Seasons is portrayed as performing thorough in-home evaluations, delivering immediate bedside care, supplying medications, and arranging multiple layers of support in a short period after the transition.

Amid these critical accounts, several specific staff members emerge as consistently praised. KayKay, a therapist, is described as personable, timely, and highly effective, with progress in walking within three weeks and encouragement that strengthened the patient's persistence in exercises. Chloe Palovich receives repeated, upbeat endorsements from residents and staff alike; she is credited with high levels of kindness, adaptability, and a willingness to tailor activities to residents' needs, prompting gratitude from both families and care communities. Other individuals, like Erin and Elana, are recognized for their knowledge, responsiveness, and willingness to go above and beyond in coordinating care. Tina M appears repeatedly as a dependable, informative liaison who explains services, insurance details, and referral processes with warmth, and is praised for being prompt, devoted, and reliable. In contrast, some reviewers describe a receptionist named Denise as rude and unhelpful, with frequent misdirections and a refusal to escalate issues to a supervisor, leaving callers frustrated and unsupported.

The contrast between personal warmth and systemic breakdown extends into the broader perception of Interim's corporate action. One reviewer who claimed to have reached out to the owner in 2020 felt that the owner listened and was taking corrective actions, suggesting that there was at least an active attempt to address problems. Still, this perception sits alongside a long, highly negative narrative about the failure to provide timely service, the persistence of last-minute changes, and the sense that frontline staff occasionally acted with empathy while the organization as a whole struggled to maintain consistent standards. A separate, positive note from another reviewer celebrates the company's community engagement and resourcefulness, including sponsorships for activities at senior living communities, which indicates a dimension of corporate generosity that some families found valuable.

The cumulative impression for prospective clients is nuanced. There are clearly individuals within Interim Healthcare who are seen as compassionate, capable, and responsive - people who show up on time, communicate well, and deliver meaningful care, from in-home therapy to reminiscence activities and wellness programs. Yet there are persistent concerns about scheduling reliability, 24/7 accessibility, and the overall consistency of care management, especially during transitions between providers or shifts in staffing. In several stories, families emphasize the importance of doing exhaustive due diligence, researching options, and preparing for potential gaps in service, particularly when dealing with complex needs such as hospice transitions or memory care residents.

For families weighing Interim Healthcare, the takeaways are practical and clear. If you decide to engage, expect a strong emphasis on personal interactions with certain caregivers who genuinely connect with patients and residents, and be prepared for potential gaps in scheduling and communication that can affect continuity of care. It may be worthwhile to seek assurances about staff replacements, contingency plans for last-minute changes, and a clear, responsive point of contact who can provide timely updates and explanations. In parallel, some families found value in comparing Interim with other providers, like Seasons, if the goal is to ensure more reliable transitions and steadier care coordination during critical periods. In the end, the experiences shared here underscore the importance of persistent advocacy, proactive communication, and careful vetting when navigating home health services for vulnerable loved ones.

Physicians

• Meadowbrook Medical Center (0.3 miles)
• Novi Orthopedic Center (3.3 miles)
• Medical Clinic of Northville (3.6 miles)
• Beaumont Midwest Internal Medicine Associates (5.1 miles)
• Asthma & Allergic Disease Center (5.3 miles)
• Lakes Urgent Care (5.4 miles)
• Michigan Institute For Neurological Disorders (5.5 miles)

Restaurants

• One World Market (0.4 miles)
• Sedona Taphouse (0.9 miles)
• The Cheesecake Factory (0.9 miles)
• Chick-Fil-A (1 miles)
• McDonald's (1.1 miles)
• Kerby's Koney Island (2.4 miles)
• Border Cantina (2.5 miles)

Pharmacies

• Walmart Pharmacy (0.6 miles)
• Walgreens (1.2 miles)
• Henry Ford Pharmacy - Columbus (1.7 miles)
• Rite Aid (2 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.8 miles)

Places of Worship

• Church of the Holy Family (0.7 miles)
• Brightmoor Christian Church (2.3 miles)
• Ward Church (4.7 miles)
• Bible Believers Church (5.8 miles)

Cafes

• Panera Bread (0.8 miles)
• Starbucks (1.3 miles)
• Starbucks (1.5 miles)
• Starbucks (2.9 miles)
• Panera Bread (3.4 miles)
• Tim Hortons (4.4 miles)
• Starbucks (7.9 miles)

Theaters

• Emagine Novi (1.5 miles)
• Phoenix Theatres Laurel Park Place (5.1 miles)
• Riviera Cinema (6.2 miles)

Parks

• Liberty Park Playground (1.8 miles)
• Rotary Park (2.3 miles)
• Woodland Hills Nature Park (3.9 miles)
• Island Lake (4.4 miles)
• Flanders Park (5.2 miles)
• Karner Farm (5.3 miles)
• ITC Community Sports Park (5.4 miles)

Hospitals

• Providence Park Hospital (3.1 miles)
• Henry Ford West Bloomfield Hospital (4.8 miles)
• Trinity Health Wound Care - Livonia Hospital (6.6 miles)
• Botsford Hospital (7.3 miles)
• Huron Valley-Sinai Hospital (8 miles)