Interim of Oakland County in Novi, MI

Pros

• Therapist KayKay was very personable, caring, and knowledgeable; he was on time and helped the client begin walking in three weeks.
• Chloe Palovich is amazing; residents love her, and she is kind, accommodating, and willing to lead games and activities.
• Chloe also brings manicures to memory care residents and is beloved for her kindness.
• Interim Healthcare staff are patient and kind when working with residents and staff.
• Erin spent time with the reviewer and was very good and knowledgeable.
• Tina has been super helpful and readily available, which is important when setting up care.
• Elana is always going above and beyond.
• Tina M is fantastic; she explained services in detail and provided information for referrals.

Cons

• The aid no-called and did not show up on multiple occasions, and a replacement was never provided.
• They were told they were short-staffed and never received a replacement or a compromise.
• The first occupational therapist did not show up several times, and when he did, he stayed only about 15 minutes.
• The company appeared disorganized and lacked communication within its ranks.
• Not one person contacted them within two weeks to confirm cancellation.
• The receptionist was rude, failed to transfer calls, and hung up on them; customer service was horrible.
• They were left in the hospital for an extra three days because nurses wouldn't work weekends.
• The nurse reportedly brought his political views into visits, which was scary.
• They do not answer their phones 24/7 and were left on hold for 35 minutes without speaking to anyone.
• Patricia, the occupational therapist, provided terrible care and was kicked out for being rude and condescending.
• The director was rude and walked away from patient and family care; the power-of-attorney issues were mishandled.
• Jamal, the nurse, is not a good nurse and waited for the sister to die; there were red flags and substandard care.
• They cautioned not to fall for his fast talking and noted a lack of empathy.
• They would not recommend Interim; Seasons was recommended instead.

Review

Interim of Oakland County in Novi is best suited for families that want in-home care delivered with a personal touch and a clear emphasis on rehabilitation and daily engagement. Residents who need help with moderate activities of daily living and who benefit from on-site therapy and structured exercise will find value in the consistency some therapists bring, notably a hands-on approach from staff like KayKay and the upbeat energy Chloe provides in memory-care activities. The program also shines when it comes to partnering with local communities to keep seniors socially connected through regular classes and events. For households that prefer a home setting over a traditional facility but still want a care plan that includes skilled therapy and daily companionship, Interim can deliver meaningful gains - provided care teams stay stable and communications stay on point.

That said, the audience must understand reliability has been uneven. The most troubling signals are missed visits, repeated scheduling changes, and protracted delays in returning calls or confirming enrollments and cancellations. Several families report long hold times and difficulty reaching someone who can resolve issues, a problem that compounds when weekend coverage lapses occur. In practice, these gaps have produced tangible disruptions in patient care, including hospital stays or transfers that could have been avoided with steadier staffing. For families with zero tolerance for scheduling chaos or gaps in responsiveness, alternatives with more centralized oversight and guaranteed coverage warrant serious consideration, including other home-health options or facility-based care where reliability is baked into the model.

The positives are not theoretical. When therapy and activity coordination stay aligned, real progress follows. A punctual therapist who commits to targeted rehab can meaningfully accelerate mobility, while caregivers who lead engaging activities help sustain mood and cognitive engagement for memory-care residents. Coordinators - Tina and others - receive repeated praise for clear service explanations, proactive planning, and readiness to connect families with appropriate resources. The capacity to sponsor on-site activities - yoga classes, social events, and similar programming - adds tangible, practical value for residents and helps integrate home-care resources with daily community life. In short, there is credible, tangible upside when the care team remains cohesive and responsive.

Yet those advantages do not erase the risk from inconsistent execution. Several reviews recount scenarios where aides or nurses did not show up, left early, or delivered care in ways that raised concerns about professionalism or boundaries. A standout story highlights how missed visits and gaps in attention during critical moments can undermine safety and trust. Front-desk communication and transfer processes also surfaced as problematic in some cases, amplifying frustration and jeopardizing continuity of care. Taken together, these elements create a troubling backdrop for families counting on dependable, uninterrupted support, and they underscore why reliability must be measured as a top criterion in any decision.

For families weighing options, a practical decision framework matters. Seek a dedicated care manager who coordinates staffing, ensures backup coverage, and follows up on missed visits. Confirm 24/7 on-call support or a clear escalation path for emergencies, and insist on a written service agreement that delineates procedures when a caregiver is sick or when staff turnover occurs. Request a trial period with a few visits to observe communication flow, scheduling discipline, and the core team's bedside manner. At the same time, compare with other providers and facility-based programs to establish a benchmark for reliability, safety, and day-to-day rhythms that align with the loved one's needs and the family's capacity to oversee care.

Interim of Oakland County can be a sound choice for families who prize personal connection, steady rehabilitation momentum, and active engagement for residents - so long as oversight is strong and expectations are clearly set. The best-case outcomes hinge on stable staffing and rapid, transparent problem-solving. For households unable to tolerate lapses in scheduling or slow responsiveness, serious consideration of alternatives is warranted, including other home-care agencies or a traditional assisted living or memory-care setting where continuity is embedded in the model. With due diligence - clear service agreements, disciplined scheduling, and verified references - families can determine whether this provider will deliver the reliable, trusted support needed to maintain independence at home.

Physicians

• Meadowbrook Medical Center (0.3 miles)
• Novi Orthopedic Center (3.3 miles)
• Medical Clinic of Northville (3.6 miles)
• Beaumont Midwest Internal Medicine Associates (5.1 miles)
• Asthma & Allergic Disease Center (5.3 miles)
• Lakes Urgent Care (5.4 miles)
• Michigan Institute For Neurological Disorders (5.5 miles)

Restaurants

• One World Market (0.4 miles)
• Sedona Taphouse (0.9 miles)
• The Cheesecake Factory (0.9 miles)
• Chick-Fil-A (1 miles)
• McDonald's (1.1 miles)
• Kerby's Koney Island (2.4 miles)
• Border Cantina (2.5 miles)

Pharmacies

• Walmart Pharmacy (0.6 miles)
• Walgreens (1.2 miles)
• Henry Ford Pharmacy - Columbus (1.7 miles)
• Rite Aid (2 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.8 miles)

Places of Worship

• Church of the Holy Family (0.7 miles)
• Brightmoor Christian Church (2.3 miles)
• Ward Church (4.7 miles)
• Bible Believers Church (5.8 miles)

Cafes

• Panera Bread (0.8 miles)
• Starbucks (1.3 miles)
• Starbucks (1.5 miles)
• Starbucks (2.9 miles)
• Panera Bread (3.4 miles)
• Tim Hortons (4.4 miles)
• Starbucks (7.9 miles)

Theaters

• Emagine Novi (1.5 miles)
• Phoenix Theatres Laurel Park Place (5.1 miles)
• Riviera Cinema (6.2 miles)

Parks

• Liberty Park Playground (1.8 miles)
• Rotary Park (2.3 miles)
• Woodland Hills Nature Park (3.9 miles)
• Island Lake (4.4 miles)
• Flanders Park (5.2 miles)
• Karner Farm (5.3 miles)
• ITC Community Sports Park (5.4 miles)

Hospitals

• Providence Park Hospital (3.1 miles)
• Henry Ford West Bloomfield Hospital (4.8 miles)
• Trinity Health Wound Care - Livonia Hospital (6.6 miles)
• Botsford Hospital (7.3 miles)
• Huron Valley-Sinai Hospital (8 miles)